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2011 Direct Mail Marketing Templates	Abbreviated Customer Master List with Balance Report	Abbreviated Customer Master List with Days Late Report
Abbreviation Code Lookup Window	Abbreviation Codes	Abbreviation Codes in Mercury Direct Plus
About Admin messages	About Dashboard Window	About Mercury Delivery Processing Application Window
About Us	About Us Bullet Points	About Us Header
About Us Summary	About Window	About enclosure cards
About florist search	About messages	About product search
Accepting Gift Card Payments	Accepting Proposals in Event Planner (FTD Mercury X3 Fall Video)	Accepting a Gift Card Payment in Order Entry
Accepting a Gift Card Payment in Point of Sale	Accessing Order Information Including Credit Card Info (FOL Training Video)	Accessing a Route on the GPS Device
Accessing the HouseAccount Screen	Accounts Receivable	Acknowledging Messages
Acknowledging a message	Acknowledging and printing a message	Acknowledgment Window
Activating Email Capture (FOL Training Video)	Activating IVR (Support Assisted)	Activating Terminated Employees
Add-Remove Items from a Category	Add Order	Add Recipient Window
Add Recipient Window Areas	Add Zone	Adding Abbrevation Codes (Mercury Connect Video)
Adding Abbrevation Codes (X1 Video)	Adding Abbreviation Codes (FTD Mercury X2 Fall Training Video)	Adding Abbreviation Codes (FTD Mercury X2 Training Video)
Adding Abbreviation Codes (FTD Mercury X3 Training Video)	Adding Abbreviation Codes (Mercury Connect Training Video)	Adding Additional Orders to the Route
Adding Custom Products to Your FOL Web Site	Adding Customer Contacts	Adding Customers (FTD Mercury X2 Fall Training Video)
Adding Customers (FTD Mercury X2 Training Video)	Adding Customers (FTD Mercury X3 Training Video)	Adding Customers (Mercury Connect Training Video)
Adding Customers (Mercury Connect Video)	Adding Customers (X1 Video)	Adding Employees
Adding Employees (FTD Mercury X2 Fall Training Video)	Adding Employees (FTD Mercury X2 Training Video)	Adding Employees (FTD Mercury X3 Training Video)
Adding Employees (Mercury Connect Training Video)	Adding Employees (Mercury Connect Video)	Adding Employees (X1 Video)
Adding Event Locations (FTD Mercury X3 Fall Video)	Adding Funerals to the Funeral Log	Adding New Customers
Adding New Products	Adding New Stores to Multi-Store Environments	Adding Photos of Your Store (FOL Training Video)
Adding Pictures to Products	Adding Product Categories in Mercury Administration (FTD Mercury X2 Fall Training Video)	Adding Product Categories in Mercury Administration (FTD Mercury X2 Training Video)
Adding Product Categories in Mercury Administration (FTD Mercury X3 Training Video)	Adding Product Categories in Mercury Administration (Mercury Connect Training Video)	Adding Product Categories in Mercury Administration (Mercury Connect Video)
Adding Product Categories in Mercury Administration (X1 Video)	Adding Product Category Messages (FOL Training Video)	Adding Product Recipes
Adding Products (FTD Mercury X2 Fall Training Video)	Adding Products (FTD Mercury X2 Training Video)	Adding Products (FTD Mercury X3 Training Video)
Adding Products (Mercury Connect Training Video)	Adding Products (Mercury Connect Video)	Adding Products (X1 Video)
Adding Products to Events (FTD Mercury X3 Fall Video)	Adding Products to or Removing Products from Categories (FOL Training Video)	Adding Products to or Removing Products from Your Site (FOL Training Video)
Adding Value to Gift Cards	Adding Value to a Gift Card	Adding an employee
Additional FTD Mercury X3 Fall Enhancements	Address Check Window	Address Verification
Address Verification (FTD Mercury X2 Fall Training Video)	Address Verification (FTD Mercury X2 Training Video)	Address Verification (FTD Mercury X3 Training Video)
Address Verification (Mercury Connect Training Video)	Address Verification (Mercury Connect Video)	Address Verification (X1 Video)
Address Verification Response Codes	Address Verification and CVV Response Codes	Adjustment Message (ADJ Message)
Adjustment Report Message	Administration	Advanced Class Room Training
Advanced Class Training	Advanced Classroom Training	Advanced Mercury Marketing Training
Aged Analysis Detail Report Columns	Aged Analysis Report	Aged Analysis Report (FTD Mercury X2 Fall Training Video)
Aged Analysis Report (FTD Mercury X2 Training Video)	Aged Analysis Report (FTD Mercury X3 Training Video)	Aged Analysis Report (Mercury Connect Training Video)
Aged Analysis Report Settings	Aged Analysis Report Window	Aged Analysis Reports
Aged Analysis reports	Alert	Alert ANTIVIRUS UPDATE
Alert ANTIVIRUS UPDATE 2	Alert CCAPI	Alert Debit
Alert HOLD TIMES	Alert MNAPI	Alert MNAPI-CCAPI
Alert OUTAGE	Alert Resolved	Alert connectivity
Allocating Previous Payments	Altering the Suspension Message (FOL Training Video)	Analyzing Campaigns
Analyzing Designer Assignments	Analyzing Designer Workloads	Answer Message
Answering Incoming Ask Messages (FTD Mercury X2 Fall Training Video)	Answering Incoming Ask Messages (FTD Mercury X2 Training Video)	Answering Incoming Ask Messages (FTD Mercury X3 Training Video)
Answering Incoming Ask Messages (Mercury Connect Training Video)	Answering Incoming Ask Messages (Mercury Connect Video)	Answering Incoming Ask Messages (X1 Video)
Answering a Question (ANS Message)	Applying Email Templates in Mercury Administration (FTD Mercury X2 Fall Training Video)	Applying Email Templates in Mercury Administration (FTD Mercury X2 Training Video)
Applying Email Templates in Mercury Administration (FTD Mercury X3 Training Video)	Applying Email Templates in Mercury Administration (Mercury Connect Training Video)	Applying Email Templates in Mercury Administration (Mercury Connect Video)
Applying Email Templates in Mercury Administration (X1 Video)	Ask Message	Asking a Question (ASK Message)
Assigning Products to Designers	Assigning Products to Designers (FTD Mercury X)	Assigning Products to Designers (FTD Mercury X2)
Assigning Products to Designers (FTD Mercury X2 Fall Training Video)	Assigning Products to Designers (FTD Mercury X2 Training Video)	Assigning Products to Designers (FTD Mercury X3 Training Video)
Assigning Products to Designers (Mercury Connect Training Video)	Associating Bar Codes with Products	Attaching Design Pictures to Orders (FTD Mercury X2 Fall Training Video)
Attaching Design Pictures to Orders (FTD Mercury X2 Training Video)	Attaching Design Pictures to Orders (FTD Mercury X3 Training Video)	Attaching Design Pictures to Orders (Mercury Connect Training Video)
Attaching Design Pictures to Tickets	Attaching Design Pictures to Tickets (FTD Mercury X2)	Attaching Incoming Orders
Audit Trail Examples (FTD Mercury X2 Fall Training Video)	Audit Trail Examples (FTD Mercury X2 Training Video)	Audit Trail Examples (FTD Mercury X3 Training Video)
Audit Trail Examples (Mercury Connect Training Video)	Audit Trail Window	Automatic Order Processing
Automatic Order Processing and Other Wire Services	Automatic Order Processing and the System Employee	Automatic Reconciliation
Automatic Software Updates	Automatic Software Updates Window	Automatic Software Updates in Mercury Direct Plus
Backing Up Your Data	Bar Code Window	Bar Codes and Products
Basic Operations	Best Sellers	Boston Road Show Technology Presentations
Both Routed and Non Routed Orders Report	Business Reports	Business Snapshot Report
Business Snapshot Reports	Button Ribbon	By Orders
By Personal Accounts	C.O.D. Orders	CC Retrieval
Call For Price	Caller ID and Orders	Calling in to Receive Orders/Marking Orders Delivered
Campaign Analysis	Campaign Analysis Window	Canadian Tax Changes for 1-April-2013
Cancel Confirmation Window	Cancel or Void Order Window	Canceling Orders
Canceling Orders in Order Entry (FTD Mercury X2 Fall Training Video)	Canceling Orders in Order Entry (FTD Mercury X2 Training Video)	Canceling Orders in Order Entry (FTD Mercury X3 Training Video)
Canceling Orders in Order Entry (Mercury Connect Training Video)	Canceling Orders in Order Entry (Mercury Connect Video)	Canceling Orders in Order Entry (X1 Video)
Canceling Payments	Canceling a House Account Payment (FTD Mercury X2 Fall Training Video)	Canceling a House Account Payment (FTD Mercury X2 Training Video)
Canceling a House Account Payment (FTD Mercury X3 Training Video)	Canceling a House Account Payment (Mercury Connect Training Video)	Canceling a Wire Out Order (FTD Mercury X2 Fall Training Video)
Canceling a Wire Out Order (FTD Mercury X2 Training Video)	Canceling a Wire Out Order (FTD Mercury X3 Training Video)	Canceling a Wire Out Order (Mercury Connect Training Video)
Canceling a Wire Out Order (Mercury Connect Video)	Canceling a Wire Out Order (X1 Video)	Canceling and Refunding Orders in Point of Sale (FTD Mercury X2 Fall Training Video)
Canceling and Refunding Orders in Point of Sale (FTD Mercury X2 Training Video)	Canceling and Refunding Orders in Point of Sale (FTD Mercury X3 Training Video)	Canceling and Refunding Orders in Point of Sale (Mercury Connect Training Video)
Canceling and Refunding Orders in Point of Sale (Mercury Connect Video)	Canceling and Refunding Orders in Point of Sale (X1 Video)	Canceling or Refunding Orders Paid for with Gift Cards
Cancellation Message	Cancelling an Order (CAN Message)	Capturing CVVs
Capturing Delivery Photos	Capturing Delivery Signatures	Card Messages and Font Sizes
Cash & Carry Sales (FTD Mercury X2 Fall Training Video)	Cash & Carry Sales (FTD Mercury X2 Training Video)	Cash & Carry Sales (FTD Mercury X3 Training Video)
Cash & Carry Sales (Mercury Connect Training Video)	Cash & Carry Sales (Mercury Connect Video)	Cash & Carry Sales (X1 Video)
Cash Tender	Category Management	Change Category Name
Change Zone	Changements Pour Tous Les Autres Fleuristes Canadiens	Changements our les Fleuristes au Québec - Effectif le 1er Janvier 2011 - Français
Changes for All Other Canadian Florists	Changes for British Columbia Florists	Changes for Nova Scotia Florists
Changes for Ontario Florists	Changes for Quebec Florists - Changes for Quebec Florists Effective 1-January-2011 - English	Changes for Quebec Florists Effective 1-January-2011 - English
Changes for Quebec Florists Effective 1-January-2011 - French	Changing/Narrowing Your Message Search	Changing Category Name (FOL Training Video)
Changing Employee Passwords	Changing Florist Message A (FOL Training Video)	Changing Florist Message B (FOL Training Video)
Changing Funeral Information	Changing Prices (FOL Training Video)	Changing Your FTD Florist Directory Administration Password
Changing Your FTD Florist Directory Administration Password (Florist Link 2.0)	Changing Your FTD Florist Link Administration Password	Changing Your FTD Mercury Administrator Password (Mercury Connect Video)
Changing Your Featured Florist Pin in FTD Florist Directory Administration (Florist Link 2.0)	Changing Your Featured Florist Pin in FTD Florist Link Administration	Changing Your Fees in FTD Florist Directory Administration (Florist Link 2.0)
Changing Your Fees in FTD Florist Link Administration	Changing Your Password (FOL Training Video)	Changing Your Store Hours (FOL Training Video)
Changing the About Us Bullet Points (FOL Training Video)	Changing the About Us Header (FOL Training Video)	Changing the About Us Summary (FOL Training Video)
Changing the FTD Mercury Administrator Password (FTD Mercury X2 Fall Training Video)	Changing the FTD Mercury Administrator Password (FTD Mercury X2 Training Video)	Changing the FTD Mercury Administrator Password (FTD Mercury X3 Training Video)
Changing the FTD Mercury Administrator Password (Mercury Connect Training Video)	Changing the FTD Mercury Administrator Password (Mercury Connect Video)	Changing the FTD Mercury Administrator Password (X1 Video)
Changing the Offerline (FOL Training Video)	Changing the Our Guarantee Page (FOL Training Video)	Changing the Payment Amount for Credit Card Orders (FTD Mercury X2 Fall Training Video)
Changing the Payment Amount for Credit Card Orders (FTD Mercury X2 Training Video)	Changing the Payment Amount for Credit Card Orders (FTD Mercury X3 Training Video)	Changing the Payment Amount for Credit Card Orders (Mercury Connect Training Video)
Changing the Price for Products on Your FOL Web Site	Changing the Price for a Credit Card Prior to Settlement	Changing the store selection
Chatting with MTAC from Mercury Direct Plus	Check for Mercury Network Connectivity	Checking Credit Card Status (FTD Mercury X2 Fall Training Video)
Checking Credit Card Status (FTD Mercury X2 Training Video)	Checking Credit Card Status (FTD Mercury X3 Training Video)	Checking Credit Card Status (Mercury Connect Training Video)
Checking Credit Card Status (Mercury Connect Video)	Checking Credit Card Status (X1 Video)	Checking Your Windows Default Printer
Checking for Incomplete, Filed, and Pending Orders (FTD Mercury X2 Fall Training Video)	Checking for Incomplete, Filed, and Pending Orders (FTD Mercury X2 Training Video)	Checking for Incomplete, Filed, and Pending Orders (FTD Mercury X3 Training Video)
Checking for Incomplete, Filed, and Pending Orders (Mercury Connect Training Video)	Checking for Incomplete, Filed, and Pending Orders (Mercury Connect Video)	Checking for Incomplete, Filed, and Pending Orders (X1 Video)
Checking for Mercury Network Connectivity Using Dashboard (FTD Mercury X2 Fall Training Video)	Checking for Mercury Network Connectivity Using Dashboard (FTD Mercury X2 Training Video)	Checking for Mercury Network Connectivity Using Dashboard (FTD Mercury X3 Training Video)
Checking for Mercury Network Connectivity Using Dashboard (Mercury Connect Training Video)	Checking for Updates	Collecting Email/Fax Information
Complete Route	Completing Delivery Routes in Mercury Delivery for IVR	Completing a Route from a Phone
Completing a Route from the Phone	Configuring Audit Trail in Mercury Administration (FTD Mercury X2 Fall Training Video)	Configuring Audit Trail in Mercury Administration (FTD Mercury X2 Training Video)
Configuring Audit Trail in Mercury Administration (FTD Mercury X3 Training Video)	Configuring Audit Trail in Mercury Administration (Mercury Connect Training Video)	Configuring Automatic Deliver Confirmations for Wire In Orders (FTD Mercury X2 Fall Training Video)
Configuring Automatic Deliver Confirmations for Wire In Orders (FTD Mercury X2 Training Video)	Configuring Automatic Deliver Confirmations for Wire In Orders (FTD Mercury X3 Training Video)	Configuring Automatic Deliver Confirmations for Wire In Orders (Mercury Connect Training Video)
Configuring Automatic Delivery Confirmations for Wire In Orders (Mercury Connect Video)	Configuring Automatic Delivery Confirmations for Wire In Orders (X1 Video)	Configuring Automatic Order Processing
Configuring Automatic Order Processing for Send-Only Florists	Configuring Credit Cards in Mercury Administration (FTD Mercury X2 Fall Training Video)	Configuring Credit Cards in Mercury Administration (FTD Mercury X2 Training Video)
Configuring Credit Cards in Mercury Administration (FTD Mercury X3 Training Video)	Configuring Credit Cards in Mercury Administration (Mercury Connect Training Video)	Configuring Credit Cards in Mercury Administration (Mercury Connect Video)
Configuring Credit Cards in Mercury Administration (X1 Video)	Configuring Email Settings for Customers	Configuring Event Planner Default Settings (FTD Mercury X3 Fall Video)
Configuring Everyday Product Pricing in Florist Link Admin (FTD Florist Link Training Video)	Configuring Florist Link Marketing in Florist Link Admin (FTD Florist Link Training Video)	Configuring Holiday Capacity in Florist Link Admin (FTD Florist Link Training Video)
Configuring House Accounts in Mercury Administration (FTD Mercury X2 Fall Training Video)	Configuring House Accounts in Mercury Administration (FTD Mercury X2 Training Video)	Configuring House Accounts in Mercury Administration (FTD Mercury X3 Training Video)
Configuring House Accounts in Mercury Administration (Mercury Connect Training Video)	Configuring House Accounts in Mercury Administration (Mercury Connect Video)	Configuring House Accounts in Mercury Administration (X1 Video)
Configuring Point of Sale in Mercury Administration (FTD Mercury X2 Fall Training Video)	Configuring Point of Sale in Mercury Administration (FTD Mercury X2 Training Video)	Configuring Point of Sale in Mercury Administration (FTD Mercury X3 Training Video)
Configuring Point of Sale in Mercury Administration (Mercury Connect Training Video)	Configuring Point of Sale in Mercury Administration (Mercury Connect Video)	Configuring Point of Sale in Mercury Administration (X1 Video)
Configuring Printer Form Settings (FTD Mercury X2 Fall Training Video)	Configuring Printer Form Settings (FTD Mercury X2 Training Video)	Configuring Printer Form Settings (FTD Mercury X3 Training Video)
Configuring Printer Form Settings (Mercury Connect Training Video)	Configuring Printer Form Settings (Mercury Connect Video)	Configuring Printer Form Settings (X1 Video)
Configuring Printer Routing in Mercury Administration (FTD Mercury X2 Fall Training Video)	Configuring Printer Routing in Mercury Administration (FTD Mercury X2 Training Video)	Configuring Printer Routing in Mercury Administration (FTD Mercury X3 Training Video)
Configuring Printer Routing in Mercury Administration (Mercury Connect Training Video)	Configuring Printer Routing in Mercury Administration (Mercury Connect Video)	Configuring Printer Routing in Mercury Administration (X1 Video)
Configuring Store Settings in Mercury Administration (FTD Mercury X2 Fall Training Video)	Configuring Store Settings in Mercury Administration (FTD Mercury X2 Training Video)	Configuring Store Settings in Mercury Administration (FTD Mercury X3 Training Video)
Configuring Store Settings in Mercury Administration (Mercury Connect Training Video)	Configuring Store Settings in Mercury Administration (Mercury Connect Video)	Configuring Store Settings in Mercury Administration (X1 Video)
Configuring Window Access in Mercury Administration (FTD Mercury X2 Fall Training Video)	Configuring Window Access in Mercury Administration (FTD Mercury X2 Training Video)	Configuring Window Access in Mercury Administration (FTD Mercury X3 Training Video)
Configuring Window Access in Mercury Administration (Mercury Connect Training Video)	Configuring Your System	Configuring the Unattached Mercury Message Alert Threshold
Configuring the Unattached Mercury Message Threshold	Confirmation Message	Confirming Orders in FTD Mercury Mobile
Confirming Orders in FTD Mercury Mobile Plus	Confirming a Cancellation (CON Message)	Confirming a delivery
Confirming an Incoming Cancel Request (FTD Mercury X2 Fall Training Video)	Confirming an Incoming Cancel Request (FTD Mercury X2 Training Video)	Confirming an Incoming Cancel Request (FTD Mercury X3 Training Video)
Confirming an Incoming Cancel Request (Mercury Connect Training Video)	Confirming an Incoming Cancel Request (Mercury Connect Video)	Confirming an Incoming Cancel Request (X1 Video)
Connecting Your Point of Sale Hardware (Mercury Connect Video)	Connecting and Disconnecting from Mercury Connect (Mercury Connect Video)	Connecting the USB Devices (Mercury Connect Video)
Connecting to Network Printers	Connection Error Window	Content
Content Pages	Converting Proposals into FTD Mercury Orders (FTD Mercury X3 Fall Video)	Copying Care Instructions
Copying Existing Tickets and Sales	Copying Files to and from Mercury Connect (Mercury Connect Video)	Copying Orders
Copying Tickets (FTD Mercury X2 Fall Training Video)	Copying Tickets (FTD Mercury X2 Training Video)	Copying Tickets (FTD Mercury X3 Training Video)
Copying Tickets (Mercury Connect Training Video)	Copying Tickets (Mercury Connect Video)	Copying Tickets (X1 Video)
Copying Tickets in Order Entry and Point of Sale	Copying an Order with a Gift Card Payment	Coupons
Create Campaign Panel	Create New Category	Create Routes
Create Zone	Create a New Template Window	Creating A Custom Content Page (FOL Training Video)
Creating A New Category (FOL Training Video)	Creating A Website Pop Up (FOL Training Video)	Creating Cover Letters in Event Planner (FTD Mercury X3 Fall Video)
Creating Custom Products (FOL Training Video)	Creating Direct Mail Marketing Campaigns	Creating Email Campaigns in the Marketing Wizard
Creating New Events (FTD Mercury X3 Fall Video)	Creating New Mercury Messages	Creating Other (Third-Party) Marketing Campaigns
Creating Standing Order Templates	Creating Your Email Cover Letter (FTD Mercury X2 Fall Training Video)	Creating Your Email Cover Letter (FTD Mercury X2 Training Video)
Creating Your Email Cover Letter (FTD Mercury X3 Training Video)	Creating Your Email Cover Letter (Mercury Connect Training Video)	Creating Your Email Cover Letter (Mercury Connect Video)
Creating Your Email Cover Letter (X1 Video)	Creating Your Email Delivery Confirmation Template (FTD Mercury X2 Fall Training Video)	Creating Your Email Delivery Confirmation Template (FTD Mercury X2 Training Video)
Creating Your Email Delivery Confirmation Template (FTD Mercury X3 Training Video)	Creating Your Email Delivery Confirmation Template (Mercury Connect Training Video)	Creating Your Email Delivery Confirmation Template (Mercury Connect Video)
Creating Your Email Delivery Confirmation Template (X1 Video)	Creating a Birthday Reminder Direct Mail Campaign	Creating a Direct Mail Marketing Campaign Using a Predefined Template
Creating a Holiday Direct Mail Marketing Campaign (FTD Mercury X2 Fall Training Video)	Creating a Holiday Direct Mail Marketing Campaign (FTD Mercury X2 Training Video)	Creating a Holiday Direct Mail Marketing Campaign (FTD Mercury X3 Training Video)
Creating a Holiday Direct Mail Marketing Campaign (Mercury Connect Training Video)	Creating a Holiday Direct Mail Marketing Campaign (Mercury Connect Video)	Creating a Holiday Direct Mail Marketing Campaign (X1 Video)
Creating a Holiday Email Marketing Campaign (FTD Mercury X2 Fall Training Video)	Creating a Holiday Email Marketing Campaign (FTD Mercury X2 Training Video)	Creating a Holiday Email Marketing Campaign (FTD Mercury X3 Training Video)
Creating a Holiday Email Marketing Campaign (Mercury Connect Training Video)	Creating a Holiday Email Marketing Campaign (Mercury Connect Video)	Creating a Holiday Email Marketing Campaign (X1 Video)
Creating a Holiday Reminder Direct Mail Campaign	Creating a List of Customer Email Addresses	Creating a New Email Template
Creating a New Template	Creating a Reminder Direct Mail Marketing Campaign (FTD Mercury X2 Fall Training Video)	Creating a Reminder Direct Mail Marketing Campaign (FTD Mercury X2 Training Video)
Creating a Reminder Direct Mail Marketing Campaign (FTD Mercury X3 Training Video)	Creating a Reminder Direct Mail Marketing Campaign (Mercury Connect Training Video)	Creating a Reminder Direct Mail Marketing Campaign (Mercury Connect Video)
Creating a Reminder Direct Mail Marketing Campaign (X1 Video)	Creating a Reminder Email Marketing Campaign (FTD Mercury X2 Fall Training Video)	Creating a Reminder Email Marketing Campaign (FTD Mercury X2 Training Video)
Creating a Reminder Email Marketing Campaign (FTD Mercury X3 Training Video)	Creating a Reminder Email Marketing Campaign (Mercury Connect Training Video)	Creating a Reminder Email Marketing Campaign (Mercury Connect Video)
Creating a Reminder Email Marketing Campaign (X1 Video)	Creating a Single Postcard Template	Creating a Third-party Marketing Campaign
Creating a Wedding Account/Charging Products to Account	Creating a Wire Out Order from an Incoming Florists Online or Flowers All Hours Order	Creating an enclosure card
Creating and Sending Your Received Messages List (FTD Mercury X2 Fall Training Video)	Creating and Sending Your Received Messages List (FTD Mercury X2 Training Video)	Creating and Sending Your Received Messages List (FTD Mercury X3 Training Video)
Creating and Sending Your Received Messages List (Mercury Connect Training Video)	Creating and Sending Your Received Messages List (Mercury Connect Video)	Creating and Sending Your Received Messages List (X1 Video)
Creating and sending an order	Credit/Debit Memo Window	Credit & Debit Memos (FTD Mercury X2 Fall Training Video)
Credit & Debit Memos (FTD Mercury X2 Training Video)	Credit & Debit Memos (FTD Mercury X3 Training Video)	Credit & Debit Memos (Mercury Connect Training Video)
Credit & Debit Memos (Mercury Connect Video)	Credit & Debit Memos (X1 Video)	Credit Card Authorization Codes
Credit Card Authorization In Progress	Credit Card Authorization Window	Credit Card Entry
Credit Card Payments and Automatic Order Processing	Credit Card Search Window	Credit Card Settlement
Credit Card Settlement History Report	Credit Card Settlement History Report (FTD Mercury X2 Fall Training Video)	Credit Card Settlement History Report (FTD Mercury X2 Training Video)
Credit Card Settlement History Report (FTD Mercury X3 Training Video)	Credit Card Settlement History Report (Mercury Connect Training Video)	Credit Card Settlement History Report (Mercury Connect Video)
Credit Card Settlement History Report (X1 Video)	Credit Card Settlement Window	Credit Cards
Credit and Debit Memos	Custom Products	Customer Account Balance Detail Report
Customer Account Balance Detail Window	Customer Account Payment Report	Customer Credit Card Window
Customer Credit Card Window Areas	Customer Detail Information (FTD Mercury X2 Fall Training Video)	Customer Detail Information (FTD Mercury X2 Training Video)
Customer Detail Information (FTD Mercury X3 Training Video)	Customer Detail Information (Mercury Connect Training Video)	Customer Detail Information Window
Customer Detail Information Window - Contacts Tab	Customer Detail Information Window - Credit Cards Tab	Customer Detail Information Window - General Tab
Customer Detail Information Window - House Account Tab	Customer Detail Information Window - Life Cycle Tab	Customer Detail Information Window - Marketing Tab
Customer Detail Information Window - Order History Tab	Customer Detail Information Window - Standing Order Tab	Customer Detail Information Window - Statement Tab
Customer Detail Information Window - Statistics Tab	Customer Detail Information window	Customer Email Addresses Window
Customer Maintenance	Customer Management	Customer Master List
Customer Merge	Customer Merge Window	Customer Merge Window Areas
Customer Order History (FTD Mercury X2 Fall Training Video)	Customer Order History (FTD Mercury X2 Training Video)	Customer Order History (FTD Mercury X3 Training Video)
Customer Order History (Mercury Connect Training Video)	Customer Order History (Mercury Connect Video)	Customer Order History (X1 Video)
Customer Purge	Customer Search Window	Customer Search Window Areas
Customers in Multi-Store Environments	Customizing Templates	Customizing Your FTD Mercury Client Configuration (FTD Mercury X2 Fall Training Video)
Customizing Your FTD Mercury Client Configuration (FTD Mercury X2 Training Video)	Customizing Your FTD Mercury Client Configuration (FTD Mercury X3 Training Video)	Customizing Your FTD Mercury Client Configuration (Mercury Connect Training Video)
Customizing Your FTD Mercury Client Configuration (Mercury Connect Video)	Customizing Your FTD Mercury Client Configuration (X1 Video)	Customizing the Dashboard (FTD Mercury X2 Fall Training Video)
Customizing the Dashboard (FTD Mercury X2 Training Video)	Customizing the Dashboard (FTD Mercury X3 Training Video)	Customizing the Dashboard (Mercury Connect Training Video)
Cut-off Times	Daily/Weekly/Monthly Checklists	Dashboard
Dashboard (FTD Mercury X)	Dashboard (FTD Mercury X2)	Dashboard Indicators (FTD Mercury X2 Fall Training Video)
Dashboard Indicators (FTD Mercury X2 Training Video)	Dashboard Indicators (FTD Mercury X3 Training Video)	Dashboard Indicators (Mercury Connect Training Video)
Dashboard Messages	Dashboard Messages (FTD Mercury X2 Fall Training Video)	Dashboard Messages (FTD Mercury X2 Training Video)
Dashboard Messages (FTD Mercury X3 Training Video)	Dashboard Messages (Mercury Connect Training Video)	Dashboard Overview (FTD Mercury X2 Fall Training Video)
Dashboard Overview (FTD Mercury X2 Training Video)	Dashboard Overview (FTD Mercury X3 Training Video)	Dashboard Overview (Mercury Connect Training Video)
Dashboard Status (FTD Mercury X2 Fall Training Video)	Dashboard Status (FTD Mercury X2 Training Video)	Dashboard Status (FTD Mercury X3 Training Video)
Dashboard Status (Mercury Connect Training Video)	Dashboard Window	Data Replication
Date-Specific Pricing	Date-Specific Promo Products	Deactivate A Category
Deactivating A Category (FOL Training Video)	Deactivating Custom Products on Your FOL Web Site	Dealing with Incoming Reject Messages
Dealing with a Forgotten Password	Dealing with a Forgotten Password (Florist Link 2.0)	Debit Cards
Default Delivery Fees	Delete A Category	Deleting A Category (FOL Training Video)
Deleting Campaigns	Deleting Existing Standing Order Templates	Deleting Finance Charges
Deleting Individual Customers	Deleting Messages	Deleting Messages from Message Center
Deleting Products	Deleting Unapproved Credit Card Transactions from the Credit Card Search Window	Deleting Upcoming Orders to be Generated by a Standing Order Template
Deleting an employee	Deleting notifications	Delivered Orders Report
Delivery & Shipping	Delivery Analysis Report Fields	Delivery Confirmation
Delivery Confirmation Message	Delivery Confirmation Message (ANS)	Delivery Fees by City
Delivery Fees by Zip	Delivery Info Message	Delivery Problem Report
Delivery Report	Delivery Report Window	Delivery Reports
Delivery Snapshot Window	Delivery Trip Analysis Report	Delivery Zone Report
Delivery Zones	Delivery Zones List	Delivery Zones and Fees
Delivery Zones and Fees (Mercury Connect Video)	Delivery Zones and Fees (X1 Video)	Deny Message
Denying a Cancellation (DEN Message)	Denying an Incoming Cancel Request (FTD Mercury X2 Fall Training Video)	Denying an Incoming Cancel Request (FTD Mercury X2 Training Video)
Denying an Incoming Cancel Request (FTD Mercury X3 Training Video)	Denying an Incoming Cancel Request (Mercury Connect Training Video)	Denying an Incoming Cancel Request (Mercury Connect Video)
Denying an Incoming Cancel Request (X1 Video)	Design Center	Design Center (FTD Mercury X2)
Design Center (FTD Mercury X2 Fall Training Video)	Design Center (FTD Mercury X2 Training Video)	Design Center (FTD Mercury X3 Training Video)
Design Center (Mercury Connect Training Video)	Design Center (Mercury Connect Video)	Design Center (X1 Video)
Design Center Window	Design Center Window Areas	Designer Analysis Window
Determining Which Product Subgroups You Are A Part Of (FOL Training Video)	Disabling Automatic Order Processing	Downloading Free Construction Updates
Downloading the Route Information to the Phone	Dropship Venders	EAPI Configuration
Editing Custom Products on Your FOL Web Site	Editing Existing Employee Information	Editing Existing Orders
Editing Existing Standing Order Templates	Editing Previous Wire Reconciliation Batches	Editing Saved (Incomplete) Routes
Editing an Order from History	El Sitio de Pedidos no Confirmados de FTD	Email Capture
Email Management	Email Marketing Campaigns	Email Monitor (FTD Mercury X2 Fall Training Video)
Email Monitor (FTD Mercury X2 Training Video)	Email Monitor (FTD Mercury X3 Training Video)	Email Monitor (Mercury Connect Training Video)
Email Monitor (Mercury Connect Video)	Email Monitor (X1 Video)	Email Output Window
Emails and Confirmations Window	Employee Analysis Report	Employee History Information Window
Employee Reports	Employee Sales Report	Employee Sales Report Window
Employee Search Window	Employee Security	Employee Types
Employees in Multi-Store Environments	Enabling Dashboard	Enabling the Dashboard in Mercury Administration
Enabling the Dashboard on each terminal	Entering Carry Out Orders	Entering Dates in Date Fields
Entering Local Orders (FTD Mercury X2 Fall Training Video)	Entering Local Orders (FTD Mercury X2 Training Video)	Entering Local Orders (FTD Mercury X3 Training Video)
Entering Local Orders (Mercury Connect Training Video)	Entering Local Orders (Mercury Connect Video)	Entering Local Orders (X1 Video)
Entering Orders	Entering Orders for Local Delivery	Entering Orders for Pickup
Entering Phoned-In Orders	Entering Phoned-Out Orders	Entering Wire Out Orders
Entering the Opening Balance in Point of Sale (FTD Mercury X2 Fall Training Video)	Entering the Opening Balance in Point of Sale (FTD Mercury X2 Training Video)	Entering the Opening Balance in Point of Sale (FTD Mercury X3 Training Video)
Entering the Opening Balance in Point of Sale (Mercury Connect Training Video)	Entering the Opening Balance in Point of Sale (Mercury Connect Video)	Entering the Opening Balance in Point of Sale (X1 Video)
Establishing House Accounts	Estimated Times for Credit Card Conversion	Event Planner
Event Planner: Abbreviation Code Lookup Screen	Event Planner: Accept Proposal Screen	Event Planner: Accepting Proposals
Event Planner: Adding Products to a Proposal	Event Planner: Adding Products to an Event	Event Planner: Ceremony Screen
Event Planner: Configuring the Event Planner Default Settings	Event Planner: Converting Proposals into Orders	Event Planner: Copying Events
Event Planner: Cover Letters Screen	Event Planner: Creating Cover Letters	Event Planner: Creating a New Event
Event Planner: Creating an Event Location	Event Planner: Customer Search Screen	Event Planner: Default Settings Screen
Event Planner: Deleting Events	Event Planner: Editing an Existing Event	Event Planner: Editing an Existing Event Location
Event Planner: Event Dashboard	Event Planner: Event Setup Screen	Event Planner: Generating Proposals
Event Planner: House Accounts and Event Planner	Event Planner: Launching and Logging into Event Planner	Event Planner: Locations Screen
Event Planner: Logging out of Event Planner	Event Planner: Login Screen	Event Planner: Party or Other Screen
Event Planner: Personal Flowers Screen	Event Planner: Print Labels Screen	Event Planner: Printing Labels
Event Planner: Product Search Screen	Event Planner: Proposal Screen	Event Planner: Reception Screen
Event Planner: Rejecting Proposals	Event Planner: Searching for Abbreviation Codes	Event Planner: Searching for Existing Events
Event Planner: Searching for Products	Event Planner: Send Proposal Screen	Event Planner: Send Proposals Screen
Event Planner: Viewing Event Life Cycle Details	Event Planner: Viewing Proposal Status	Event Planner: Viewing Proposals
Event Planner: Working with Rental Equipment	Exiting FTD Mercury	Exiting the FTD Document Center
Exiting the Mercury Direct Client	Exiting the Mercury Direct Control Panel	F1 Online Help in FTD Mercury X
FOL AdSlicks	FOL Marketing Tips	FOL Product Window
FOL Training Request	FTD.ca for Canadian Technology Customers	FTDCD
FTDFlorists.com	FTDMercuryDirect.com Site	FTDMercuryFeedback
FTDStartup and FTDShutdown	FTDWeddingFlorists.com	FTD Directory Pricing
FTD Document Center	FTD FastPay	FTD Florist Directory Administration
FTD Florist Directory Administration: About FTD Florist Link Page	FTD Florist Directory Administration: About FTD Florist Link Page (Florist Link 2.0)	FTD Florist Directory Administration: History Page
FTD Florist Directory Administration: History Page (Florist Link 2.0)	FTD Florist Directory Administration: Main Facilities Page	FTD Florist Directory Administration: Maintain Facilities Page
FTD Florist Directory Administration: Maintain Facilities Page (Florist Link 2.0)	FTD Florist Directory Administration: Maintain Florist Link Marketing Page (Florist Link 2.0)	FTD Florist Directory Administration: Maintain Holiday Capacity Page
FTD Florist Directory Administration: Maintain Holiday Capacity Page (Florist Link 2.0)	FTD Florist Directory Administration: Maintain Products Page (Florist Link 2.0)	FTD Florist Directory Administration: Maintain Service Area Page
FTD Florist Directory Administration: Maintain Service Area Page (Florist Link 2.0)	FTD Florist Directory Administration: New Facility Request Window (Florist Link 2.0)	FTD Florist Directory Administration: Preferred Counts Window (Florist Link 2.0)
FTD Florist Directory Administration: Submit Directory Ad Change Request Page (Florist Link 2.0)	FTD Florist Directory Administration: Update Facility Request Window	FTD Florist Directory Administration: Update Facility Request Window (Florist Link 2.0)
FTD Florist Directory CD Installation Instructions	FTD Florist Link	FTD Florist Link Administration
FTD Florist Link Administration: About FTD Florist Link Page	FTD Florist Link Administration: History Page	FTD Florist Link Administration: Maintain Facilities Page
FTD Florist Link Administration: Maintain Florist Link Marketing Page	FTD Florist Link Administration: Maintain Holiday Capacity Page	FTD Florist Link Administration: Maintain Products Page
FTD Florist Link Administration: Maintain Service Area Page	FTD Florist Link Administration: New Facility Request Window	FTD Florist Link Administration: Preferred Counts Window
FTD Florist Link Administration: Submit Directory Ad Change Request Page	FTD Florist Link Administration: Update Facility Request Window	FTD Florist Link Overview (FTD Florist Link Training Video)
FTD International Retrans Service	FTD Mercury	FTD Mercury & Your FOL Web Site
FTD Mercury Auto Wire Reconciliation Training	FTD Mercury Auto Wire Reconciliation Webinar	FTD Mercury Configuration Window
FTD Mercury Directory CD Installation Instructions	FTD Mercury Documentation	FTD Mercury Main Menu
FTD Mercury Main Menu Overview (FTD Mercury X2 Fall Training Video)	FTD Mercury Main Menu Overview (Mercury Connect Training Video)	FTD Mercury Main Menu Overview (Mercury Connect Video)
FTD Mercury Main Menu Overview (X1 Video)	FTD Mercury Mobile	FTD Mercury Mobile Dashboard
FTD Mercury Mobile Dashboard C.O.D. Orders Screen	FTD Mercury Mobile Dashboard Declined Credit Cards Screen	FTD Mercury Mobile Dashboard Filed Orders Screen
FTD Mercury Mobile Dashboard Incomplete Transactions Screen	FTD Mercury Mobile Dashboard Messages	FTD Mercury Mobile Dashboard Order Details Screen
FTD Mercury Mobile Dashboard Pickup Orders Screen	FTD Mercury Mobile Dashboard Requires Attention Screen	FTD Mercury Mobile Dashboard Unauthorized Credit Cards Screen
FTD Mercury Mobile Dashboard Undelivered Orders Screen	FTD Mercury Mobile Delivery Routes Screen	FTD Mercury Mobile Delivery Screen
FTD Mercury Mobile Delivery Snapshot	FTD Mercury Mobile Directions Screen	FTD Mercury Mobile Map Screen
FTD Mercury Mobile Mark Order Delivered Screen	FTD Mercury Mobile Order Detail Screen	FTD Mercury Mobile Plus Settings
FTD Mercury Mobile Route Details Screen	FTD Mercury Mobile Settings	FTD Mercury Mobile Settings X4
FTD Mercury Mobile Settings X4rev	FTD Mercury Overview	FTD Mercury POS Support and Maintenance Fee Disclosure
FTD Mercury Quick Sale Mobile App	FTD Mercury Retail ToGo Mobile App	FTD Mercury Training Videos
FTD Mercury Video Demonstrations	FTD Mercury X1 Installation Instructions	FTD Mercury X1 Quick Reference Guide
FTD Mercury X1 Reference Guide	FTD Mercury X1 Training Videos	FTD Mercury X2
FTD Mercury X2 Documentation	FTD Mercury X2 Fall Documentation	FTD Mercury X2 Fall Installation Instructions
FTD Mercury X2 Fall New & Enhanced Features	FTD Mercury X2 Fall Quick Reference Guide	FTD Mercury X2 Fall Training Videos
FTD Mercury X2 Installation Instructions	FTD Mercury X2 New & Enhanced Features	FTD Mercury X2 New & Enhanced Features Video - Large
FTD Mercury X2 New & Enhanced Features Video - Medium	FTD Mercury X2 New & Enhanced Features Video - Small	FTD Mercury X2 New & Enhanced Sales Information
FTD Mercury X2 Quick Reference Guide	FTD Mercury X2 Reference Guide	FTD Mercury X2 Training Videos
FTD Mercury X3 & X3 Fall Reference Guide Table of Contents	FTD Mercury X3 Documentation	FTD Mercury X3 Fall Installation Instructions
FTD Mercury X3 Fall Training Videos	FTD Mercury X3 Installation Instructions	FTD Mercury X3 Reference Guide Table of Contents
FTD Mercury X3 Training Videos	FTD Mercury X4 Installation Instructions	FTD Mercury X4 Installation Instructions X4rev
FTD Mercury X4 Reference Guide Table of Contents	FTD Mercury X4 Reference Guide Table of Contents X4rev	FTD Mercury X Quick Reference Guide
FTD Mercury X Reference Guide	FTD Mercury X Training Videos	FTD Mercury X Video Demonstrations
FTD Mercury X or X1 Introduction Training (Time: 1 hour)	FTD Mercury X or X1 Introduction Webinar	FTD Mercury X or X1 Introduction Webinar (Time: 1 hour)
FTD Mercury mobile	FTD Server Password Window	FTD Shutdown & FTD Startup (FTD Mercury X2 Fall Training Video)
FTD Shutdown & FTD Startup (FTD Mercury X2 Training Video)	FTD Shutdown & FTD Startup (FTD Mercury X3 Training Video)	FTD Shutdown & FTD Startup (Mercury Connect Training Video)
FTD Shutdown & FTD Startup (Mercury Connect Video)	FTD Shutdown & FTD Startup (X1 Video)	FTD mercury mobile
Facility Search (Mercury Connect Video)	Facility Search (X1 Video)	Facility Search Main Window
Fax & Email	Fax & Email Monitor	Faxing and Emailing Invoices
File	Filing Incomplete Orders	Finance Charge Window
Finance Charges Window	Find	Finding What's New in FTD Mercury X Video Demonstration
Finding products and florists	Florist Badges	Florist Link Admin Overview (FTD Florist Link Training Video)
Florist Link Florist Detail Window	Florist Link Florist Details Window (Florist Link 2.0)	Florist Link Map Icons
Florist Listing Hover	Florist Listings in FTD Florist Link (FTD Florist Link Training Video)	Florist Listings in FTD Florist Link (FTD Mercury X2 Fall Training Video)
Florist Listings in FTD Florist Link (FTD Mercury X3 Training Video)	Florist Listings in FTD Florist Link (Mercury Connect Training Video)	Florist Message A
Florist Message B	Florist Notes Window	Florist Search (FTD Mercury X2 Fall Training Video)
Florist Search Main Window	Florist Training	Florist Training Schedule
Florists Online	Florists Online (FOL) Training Videos	Florists Online and Flowers All Hours Product Codes
Follow Up Deliveries	Follow Up Deliveries Window	Forgot Password
Forward Message	Forwarding an Order (FOR Message)	Ftd mercury mobile
Ftdcd	Funeral Log (FTD Mercury X)	Funeral Log (FTD Mercury X2 Fall Training Video)
Funeral Log (FTD Mercury X2 Training Video)	Funeral Log (FTD Mercury X3 Training Video)	Funeral Log (Mercury Connect Training Video)
Funeral Log (Mercury Connect Video)	Funeral Log (X1 Video)	Funeral Log Window
Funeral Log Window Areas	Funeral log	GPS Upgrade
General Hotel Information	General Info	General Ledger Export History
General Message	General Messages (GEN Message)	General Tab Areas
General and Communication Messaging	Generate Statements Window	Generating Acknowledgment List Reports
Generating Aged Analysis Reports	Generating Invoices	Generating Proposals in Event Planner (FTD Mercury X3 Fall Video)
Generating Reports (FTD Mercury X2 Fall Training Video)	Generating Reports (FTD Mercury X2 Training Video)	Generating Reports (FTD Mercury X3 Training Video)
Generating Reports (Mercury Connect Training Video)	Generating Statements	Generating Statements (FTD Mercury X2 Fall Training Video)
Generating Statements (FTD Mercury X2 Training Video)	Generating Statements (FTD Mercury X3 Training Video)	Generating Statements (Mercury Connect Training Video)
Generating Statements (Mercury Connect Video)	Generating Statements (X1 Video)	Generating Your Sales Overview Using the Balance Wizard (FTD Mercury X2 Fall Training Video)
Generating Your Sales Overview Using the Balance Wizard (FTD Mercury X2 Training Video)	Generating Your Sales Overview Using the Balance Wizard (FTD Mercury X3 Training Video)	Generating Your Sales Overview Using the Balance Wizard (Mercury Connect Training Video)
Generating an Employee Sales Report	Generating the Customer Life Cycle Report (FTD Mercury X2 Fall Training Video)	Generating the Customer Life Cycle Report (FTD Mercury X2 Training Video)
Generating the Customer Life Cycle Report (FTD Mercury X3 Training Video)	Generating the Customer Life Cycle Report (Mercury Connect Training Video)	Generating the Order Life Cycle Report (FTD Mercury X2 Fall Training Video)

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