Entering Phoned-Out Orders

From FloristWiki

Entering Phoned-Out Orders in Point of Sale

To enter a phoned-out order in Point of Sale:

1. On the FTD Mercury Main Menu, click Point of Sale. The Point of Sale window opens.
2. From the Employee list, select your employee name. You can also use your bar code scanner to enter the employee name. Scan the employee ID, and the employee will be selected.
3. In the Customer area, enter the customer’s name, phone number, or credit card number to look up the customer. You can also use the Search button (…) to perform a customer search, or scan an customer’s bar code from a statement. If this is a new customer, when you enter the customer’s name, you will be prompted to enter the customer’s information.
4. In the Recipient area, enter recipient information (you can also use abbreviation codes).
5. In the Delivery area, enter delivery information. Ensure you select a wire out zone from the Zone list (this may be Wire Out or it may be a zone defined for outgoing wire orders).'
6. In the Card area, enter the card message or use abbreviation codes.
7. From the Occasion list, select the occasion for the order.
8. In the Florist area, click the Phoned Out check box and enter the filling florist information. You should also enter the name of the person you spoke with in the Florist Contact field.
9. In the Products grid, enter product information. Make sure you also enter Second Choice details.
10. If there are any additional instructions, enter them in the Special Instructions area.
11. Click Complete. The Payments window opens.
12. Fill out the Payments window. When you are done, click Complete.
13. If required, enter your employee name, password, and optionally any notes in the Audit Trail window and click OK.

Entering Phoned-Out Orders in Order Entry

To enter a phoned-out order in Order Entry:

1. On the FTD Mercury Main Menu, click Order Entry. The Order Entry window opens.
2. From the Employee list, select your employee name. You can also use your bar code scanner to enter the employee name. Scan the employee ID, and the employee will be selected.
3. If you are configured as a multi-store environment, from the Store Name list, select your store.
4. In the Customer area, enter the customer’s name, phone number, or credit card number to look up the customer. You can also use the Search button (…) to perform a customer search, or scan an customer’s bar code from a statement. If this is a new customer, when you enter the customer’s name, you will be prompted to enter the customer’s information.
5. In the Recipient area, enter recipient information (you can also use abbreviation codes).
6. In the Delivery area, enter delivery information. Ensure you select a wire out zone from the Zone list (this may be Wire Out or it may be a zone defined for outgoing wire orders).
7. In the Card area, enter the card message or use abbreviation codes.
8. From the Occasion list, select the occasion for the order.
9. In the Florist area, click the Phoned Out check box and enter the filling florist information. You should also enter the name of the person you spoke with in the Florist Contact field.
10. In the Products grid, enter product information. Make sure you also enter Second Choice details.
11. If there are any additional instructions, enter them in the Special Instructions area.
12. Click Complete. The Payments window opens.
13. Fill out the Payments window. When you are done, click Complete.
14. If required, enter your employee name, password, and optionally any notes in the Audit Trail window and click OK.