Changing the Price for a Credit Card Prior to Settlement

From FloristWiki

Before a credit card transaction has been settled, you still have an opportunity to change the price of the order. You may, for example, need to change a delivery or product price, or you may want to add to the order. You cannot make changes after the transaction has been settled.

To change the price for an already placed credit card order (if the transaction has not been settled):

1. On the FTD Mercury Main Menu, click Order Entry or Point of Sale, depending on where the order was originally entered.
2. Click Lookup. The Ticket Search window opens.
3. Click the Customer tab.
4. Enter the customer’s name in the text box and click Search.
5. Double-click the ticket you want to change to open it in Order Entry or Point of Sale.
6. Make changes to the product or delivery amounts as necessary.
7. Click Payment.
8. In the Payments grid, change the value of the Amount column to equal the amount displayed in the Total field.
9. If an unassigned remainder payment is present below the credit card payment (or, for multipayment transactions, if an unassigned remainder is present below the other payment types and credit card payment), right-click on the unassigned remainder payment and click Remove.
10. Click Complete. The sale is approved with the new total.