FTD Mercury X2 Fall New & Enhanced Features
From FloristWiki
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FTD Mercury X2 Fall features focus both on statements and connecting florists together using FTD Florist Link. If you're coming from FTD Mercury X1 or earlier directly to FTD Mercury X2 Fall, you should also read about the features introduced in FTD Mercury X2.
Preventing House Account Charges
If your shop issues house accounts to customers, there may be times when you want to prevent a customer from charging to the house account, yet not disable the account entirely. FTD Mercury X2 Fall makes it simple—just locate the customer account in the Customer Detail Information window and click on the Prevent House Charges check box. The customer can still make payments on the account, but no additional charges will be added.
Renaming Billing Cycles
You can rename your billing cycles to help you create statement batches for specific account types (such as businesses, personal accounts, etc.). By default, billing cycles are named based on frequency (monthly, weekly, daily, etc.). However, you can easily change these names in Mercury Administration to better suit your workflow.
Statement Generation
In FTD Mercury X2 Fall, you can generate statements at any time for any date range. You can also automatically prevent finance charges for accounts below a certain balance—for more customer satisfaction.
When it’s time to output your statements, you have even finer control than before.
- You can output statements for past due accounts only, as opposed to all accounts.
- You can print selective batches based on account IDs, customer names, or ZIP/postal codes.
- You can select separate printers for statements and invoices.
- You can specify different cover letters for faxes and email messages.
- If you only want to print, fax, or email statements, you can selectively disable the other options during statement output.
- Your output batch shows you the total number and dollar amount of the statements.
- You can see the output progress from the Output Statements window.
Statements have been completely redesigned to simplify them—making them much more like statements your customers might receive from a credit card company. With the important information front and center, your customers will be able to pay you what they owe with less questions. You also have the option to perform invoice billing, allowing you to print only unpaid invoices to send to your customers!
FTD Florist Link
Having the most up-to-date information available is critical when you’re making decisions about which florist should receive a wire out order. You want to ensure your customer has the best experience and the filling florist is an extension of your business and reputation to your customer. With that in mind, FTD Mercury X2 Fall includes access to FTD Florist Link, our online FTD Florist Directory.
FTD Florist Link provides you with:
- Current codification information for FTD Florists
- Information about shop capabilities, including their technology, Order Life Cycle capabilities, and Sunday delivery ability—all critical to picking the right florist every time
- The real-time status for florist systems, showing you shops who have currently suspended systems
- An interactive map showing you florist locations relative to a recipient
- And much more!
Armed with this information, you can make informed decisions when sending an outgoing order anywhere—helping you ensure customer satisfaction and repeat business from your customers.
