Credit Card Search Window

From FloristWiki

The Credit Card Search window allows you to search for transactions in your credit card log. Credit card information is stored in your FTD Mercury system automatically when a customer pays with a credit card. Credit cards that have been entered into the system through voice authorization are also stored in your system and are available to search through this feature.

In the Search Parameters area, you can enter the transaction number, the credit card number, or the name of the card holder.

If you enter the credit card number, you must enter the full credit card number to get a match (even though the results only display the last 4 digits for security purposes).

When you click Search, matching results are returned in the list below the Search Parameters area.

The results list contains the following columns:

Column	Description
Date/Time	The date and time of the transaction.
Type	The credit card type.
Account Number	The credit card number used for the transaction. All but the last four digits are masked.
Cardholder Name	The cardholder name.
Amount	The transaction amount.
Approval/AVS	This column displays the approval code or details about any errors (such as a declined or expired credit card). Some common approval codes include: AP + Code: Card was approved. INVLD CODE: Credit card number does not exist. DECLINE: Card was declined. ERROR: The credit card is expired or the address and ZIP code do not match.
Sale Number	The sale number (automatically assigned by FTD Mercury).

From this window, you can perform the following tasks:

• Viewing Credit Card Transactions from the Credit Card Search Window
• Resending Credit Card Transactions from the Credit Card Search Window
• Voice Authorizing Credit Card Transactions from the Credit Card Search Window
• Deleting Unapproved Credit Card Transactions from the Credit Card Search Window

If you want to print the list of matching results, click Print. If more results have been returned than can fit in the window, click More to display the additional results.

Click Close to close the Credit Card Search window.

You may want to limit your employees’ access to this window. To do so, you must define employee access in Mercury Administration.

Results are color coded:

Format	Description
Red Highlight	Declined Credit Card or Error
Normal Text	No Error