Acknowledging Messages
From FloristWiki
Acknowledging messages allows you to remove messages from the requires attention list without having to send a message in reply. Essentially, it allows you to mark that you have read the message.
You can acknowledge the following Mercury Message types:
- Incoming Ask (ASK) messages
- Incoming Answer (ANS) messages
- Incoming Deny (DEN) messages
- Incoming Reject (REJ) messages (although you can acknowledge this message, you must still either cancel the order or resend it to remove the message from the Requires Attention list)
- Incoming Confirmation (CON) messages
- Incoming Forward (FOR) messages
- Incoming General (GEN) messages
When you acknowledge a message, the Acknowledgment window opens. You can then select your employee name from the Employee list, and then click Save to save the Acknowledgment. Once you acknowledge a message, it no longer shows up under the requires attention list and the message status is set to Acknowledged. If you acknowledge a message that is associated with an already attached (opened in Order Entry via Message Center) order, the acknowledgment is recorded in Order Notes for the order
You cannot acknowledge a message that has previously been acknowledged; that option is no longer available as a response. |
When you send an Answer message as a response to an Ask message, the Ask message is automatically acknowledged. Delivery Confirmation messages are automatically acknowledged when they are received.