FTD Mercury X3 & X3 Fall Reference Guide Table of Contents

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	==FTD Mercury Overview==		==FTD Mercury Overview==
	*[[FTD Mercury Overview]]		*[[FTD Mercury Overview]]
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	**[[Configuring Your System]]		**[[Configuring Your System]]
	**[[FTD Mercury Configuration Window]]		**[[FTD Mercury Configuration Window]]
		+	**[[Turning on and Using Address Verification Override]]
	**[[Audit Trail Window]]		**[[Audit Trail Window]]
	**[[Software License Window]]		**[[Software License Window]]
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	**[[Searching for Mercury Messages]]		**[[Searching for Mercury Messages]]
	**[[Message Center]]		**[[Message Center]]
-	**[[Working with Message Center]]	+	***[[Working with Message Center]]
-	**[[Attaching Incoming Orders]]	+	***[[Attaching Incoming Orders]]
-	**[[Handling Messages that Require Attention]]	+	***[[Handling Messages that Require Attention]]
-	**[[Dealing with Incoming Reject Messages]]	+	***[[Dealing with Incoming Reject Messages]]
-	**[[Opening Orders Related to Messages]]	+	***[[Opening Orders Related to Messages]]
-	**[[Creating New Mercury Messages]]	+	***[[Creating New Mercury Messages]]
-	**[[New Message Window]]	+	****[[New Message Window]]
-	*[[Responding to Mercury Messages]]	+	***[[Responding to Mercury Messages]]
-	*[[Responding to Incoming Messages]]	+	***[[Responding to Incoming Messages]]
-	*[[Responding to Outgoing Orders]]	+	***[[Responding to Outgoing Orders]]
-	*[[Requesting a Price Change]]	+	***[[Requesting a Price Change]]
-	*[[Acknowledging Messages]]	+	***[[Acknowledging Messages]]
-	*[[Acknowledgement Window]]	+	****[[Acknowledgment Window]]
-	*[[Rejecting Incoming Orders]]	+	***[[Rejecting Incoming Orders]]
-	*[[Deleting Messages from Message Center]]	+	***[[Deleting Messages from Message Center]]
-	*[[Printing Messages]]	+	**[[Recording Phoned-In Orders]]
-	*[[Mercury Order Message]]	+	***[[Printing Messages]]
-	*[[Helpful Hints on Sending a Mercury Order]]	+	**[[Mercury Order Message]]
-	*[[Auto Select]]	+	**[[Message Responses]]
-	*[[Recording a Phoned-In Order]]	+	***[[Message Response Window]]
-	*[[Message Responses]]	+	**[[Adjustment Report Message]]
-	*[[Message Response Window]]	+	**[[Ask Message]]
-	*[[Ask Message]]	+	**[[Answer Message]]
-	*[[Answer Message]]	+	**[[Cancellation Message]]
-	*[[Cancellation Message]]	+	**[[Confirmation Message]]
-	*[[Confirmation Message]]	+	**[[Delivery Confirmation Message]]
-	*[[Delivery Confirmation Message (ANS)]]	+	**[[Deny Message]]
-	*[[Sending an Automatic Delivery Confirmation Message]]	+	***[[Forward Message]]
-	*[[Sending a Manual Delivery Confirmation Message]]	+	**[[General Message]]
-	*[[Delivery Confirmation Message (ANS) Window]]	+	**[[REC Message List]]
-	*[[Deny Message]]	+	**[[Reject Message]]
-	*[[Forward Message]]	+	**[[Retrieval Message]]
-	*[[Reject Message]]	+	**[[Suspend and Resume Messages]]
-	*[[Miscellaneous Mercury Messages]]	+	***[[Suspend Message]]
-	*[[General Message]]	+	***[[Resume Message]]
-	*[[Sending a GENeral Message]]	+	**[[Order Detail View Window]]
-	*[[General Message Window]]	+	**[[Message Locate Error Window]]
-	*[[Adjustment Report Message]]	+
-	*[[Rec Message List (REC)]]	+
-	*[[SUSpend and RESume Messages]]	+
-	*[[Suspend Message]]	+
-	*[[Suspend Message (SUS) Window]]	+
-	*[[Sending a RESume Message]]	+
-	*[[Resume Message (RES) Window]]	+
-	*[[Rerrieval Message]]	+
-	*[[Order Detail View Window]]	+
-	*[[Message Locate Error Window]]	+
	==Florist Directory & Search==		==Florist Directory & Search==
-	*[[Florist Directory & Search]]	+	*[[FTD Florist Link|FTD Florist Link]]
-	*[[Searching for Florists]]	+	**[[Searching for a Florist]]
-	*[[Florist Search Window]]	+	**[[Searching for a Facility]]
-	*[[Florist Details Window]]	+	**[[Searching for a Florist Who Serves a Facility]]
-	*[[Florist Listing Hover Balloon]]	+	**[[Setting the Preferred Status for a Florist]]
-	*[[Additional Information Hover Box]]	+	**[[Working with Florist Notes]]
-	*[[Florist Notes Window]]	+	**[[How Search Results are Organized in FTD Florist Link]]
-	*[[Florist Status]]	+	**[[Florist Link Map Icons]]
-	*[[Preferred Status Window]]	+	**[[Florist Badges]]
-	*[[Facility Search]]	+	**[[Florist Search Main Window]]
-	*[[Facility Search Window]]	+	**[[Facility Search Main Window]]
-	*[[Searching for a Florist Who Serves a Facility]]	+	**[[Preferred Status Window]]
		+	**[[Florist Listing Hover]]
		+	**[[Florist Link Florist Detail Window|Florist Detail Window]]
		+	**[[Florist Notes Window]]
		+	*[[FTD Florist Link Administration]]
		+	**[[Maintaining Your Service Area in FTD Florist Link Administration]]
		+	**[[Maintaining Your Directory Ad in FTD Florist Link Administration]]
		+	**[[Maintaining Your Products in FTD Florist Link Administration]]
		+	**[[Maintaining Your Florist Link Marketing Options in FTD Florist Link Administration]]
		+	**[[Maintaining Your Facilities in FTD Florist Link Administration]]
		+	**[[Maintaining Your Holiday Capacity in FTD Florist Link Administration]]
		+	**[[Changing Your Fees in FTD Florist Link Administration]]
		+	**[[Viewing Request History in FTD Florist Link Administration]]
		+	**[[Logging in to FTD Florist Link Administration]]
		+	**[[Changing Your FTD Florist Link Administration Password]]
		+	**[[Dealing with a Forgotten Password|Dealing with a Forgotten Password in FTD Florist Link Administration]]
		+	**[[Logging out of FTD Florist Link Administration]]
		+	**[[Requesting a Special Listing in FTD Florist Link Administration]]
		+	**[[Viewing an Existing Special Listing in FTD Florist Link Administration]]
		+	**[[Requesting to Become a Featured Florist in Florist Link]]
		+	**[[Changing Your Featured Florist Pin in FTD Florist Link Administration]]
		+	**[[FTD Florist Link Administration: About FTD Florist Link Page|About FTD Florist Link Page]]
		+	**[[FTD Florist Link Administration: Maintain Service Area Page|Maintain Service Area Page]]
		+	**[[FTD Florist Link Administration: Submit Directory Ad Change Request Page|Submit Directory Ad Change Request Page]]
		+	**[[FTD Florist Link Administration: Maintain Florist Link Marketing Page|Maintain Florist Link Marketing Page]]
		+	**[[FTD Florist Link Administration: Maintain Products Page|Maintain Products Page]]
		+	**[[FTD Florist Link Administration: Maintain Facilities Page|Maintain Facilities Page]]
		+	**[[FTD Florist Link Administration: Maintain Holiday Capacity Page|Maintain Holiday Capacity Page]]
		+	**[[FTD Florist Link Administration: History Page|History Page]]
		+	**[[FTD Florist Link Administration: New Facility Request Window|New Facility Request Window]]
		+	**[[FTD Florist Link Administration: Update Facility Request Window|Update Facility Request Window]]
		+	**[[FTD Florist Link Administration: Preferred Counts Window|Preferred Counts Window]]
		+	**[[FTD Directory Pricing]]
	==Managing Employees==		==Managing Employees==
	*[[Managing Employees]]		*[[Managing Employees]]
-	*[[Adding Employees]]	+	**[[Adding Employees]]
-	*[[Editing Existing Employee Information]]	+	**[[Editing Existing Employee Information]]
-	*[[Requiring Employee Names in Order Entry and Point of Sale]]	+	**[[Requiring Employee Names in Order Entry and Point of Sale]]
-	*[[Changing Employee Passwords]]	+	**[[Changing Employee Passwords]]
-	*[[FTD Server Password Window]]	+	***[[FTD Server Password Window]]
-	*[[Terminating an Employee in Your System]]	+	**[[Terminating an Employee in Your System]]
-	*[[Activating Terminated Employees]]	+	***[[Activating Terminated Employees]]
-	*[[Handling Employee Payroll]]	+	**[[Handling Employee Payroll]]
-	*[[Tracking Employee Time]]	+	**[[Tracking Employee Time]]
-	*[[Employee Reports]]	+	**[[Employee Types]]
-	*[[Employee Types]]	+	**[[Printing the Employee List]]
-	*[[Adding Employee Types]]	+	**[[Employee History Information Window]]
-	*[[Removing Employee Types]]	+	**[[Job Functions]]
-	*[[Job Functions]]	+	**[[Employee Security]]
-	*[[Adding Job Functions]]	+	**[[Searching for Employees]]
-	*[[Removing Existing Job Functions]]	+	***[[Employee Search Window]]
-	*[[Security]]	+	**[[Employee Reports]]
-	*[[Setting Job Function-Level Security]]	+	***[[Generating an Employee Sales Report]]
-	*[[Setting Window Access for Employees]]	+	***[[Employee Sales Report Window]]
-	*[[Searching for Employees]]	+
-	*[[Employee Search Window]]	+
-	*[[Printing the Employee List]]	+
-	*[[Employee History Information Window]]	+
-	*[[Employee Sales Report Window]]	+
-	==Customer Maintenance==	+	==Customer Management==
-	*[[Customer Maintenance]]	+	*[[Customer Management]]
-	*[[Customer Detail Information Window]]	+	**[[Customer Detail Information Window]]
-	*[[General Tab]]	+	***[[Customer Detail Information Window - General Tab|General Tab]]
-	*[[House Account Tab]]	+	***[[Customer Detail Information Window - House Account Tab|House Account Tab]]
-	*[[Statistics Tab]]	+	***[[Customer Detail Information Window - Statistics Tab|Statistics Tab]]
-	*[[Customer Account Balance Detail Window]]	+	***[[Customer Detail Information Window - Credit Cards Tab|Credit Cards Tab]]
-	*[[Customer Account Balance Detail Report]]	+	***[[Customer Detail Information Window - Contacts Tab|Contacts Tab]]
-	*[[Credit Cards Tab]]	+	***[[Customer Detail Information Window - Order History Tab|Order History Tab]]
-	*[[Customer Credit Card Window]]	+	***[[Customer Detail Information Window - Marketing Tab|Marketing Tab]]
-	*[[Contacts Tab]]	+	***[[Customer Detail Information Window - Statement Tab|Statement Tab]]
-	*[[Order History Tab]]	+	***[[Customer Detail Information Window - Standing Order Tab|Standing Order Tab]]
-	*[[Marketing Tab]]	+	***[[Customer Detail Information Window - Life Cycle Tab|Life Cycle Tab]]
-	*[[Statement Tab]]	+	**[[Adding New Customers]]
-	*[[Standing Order Tab]]	+	**[[Configuring Email Settings for Customers]]
-	*[[Standing Order Scheduler Window]]	+	**[[Setting Up House Accounts]]
-	*[[Life Cycle Tab]]	+	**[[Preventing Charges on House Accounts]]
-	*[[Printing Life Cycle Detail]]	+	**[[Viewing Customer Statistics]]
-	*[[Customer Account Life Cycle Details Report]]	+	**[[Searching for Customers]]
-	*[[Adding New Customers]]	+	***[[Customer Search Window]]
-	*[[Customer Search]]	+	**[[Maintaining Credit Card Information]]
-	*[[Searching for Customers]]	+	**[[Maintaining Customer Contacts]]
-	*[[Customer Search Window]]	+	**[[Viewing Order History for a Customer]]
-	*[[Setting Up House Accounts]]	+	***[[Marking Orders Delivered from Order History]]
-	*[[Viewing Customer Statistics]]	+	**[[Standing Orders]]
-	*[[Maintaining Credit Card Information]]	+	***[[Printing a List of Standing Order Templates]]
-	*[[Adding Credit Cards]]	+	***[[Creating Standing Order Templates]]
-	*[[Removing Credit Cards]]	+	***[[Editing Existing Standing Order Templates]]
-	*[[Editing Credit Cards]]	+	***[[Deleting Upcoming Orders to be Generated by a Standing Order Template]]
-	*[[Customer Contacts]]	+	***[[Removing All Upcoming Orders Based on a Standing Order Template]]
-	*[[Viewing Order History for a Customer]]	+	***[[Deleting Existing Standing Order Templates]]
-	*[[Marking Orders Delivered/Not Delivered]]	+	***[[Standing Order Scheduler Window]]
-	*[[Customer Marketing]]	+	**[[Using House Accounts for Weddings]]
-	*[[Customer Statement History]]	+	**[[Customer Merge]]
-	*[[Wedding Accounts]]	+	***[[Customer Merge Window]]
-	*[[Creating a Wedding Account/Charging Products to Account]]	+	**[[Customer Purge]]
-	*[[Receiving Payments on Wedding Accounts]]	+	***[[Purge Customers Window]]
-	*[[Paying Off the Balance on Wedding Accounts]]	+	**[[Customer Credit Card Window]]
-	*[[Customer Merge]]	+	**[[Customer Account Balance Detail Window]]
-	*[[Merging Customer Accounts]]	+	**[[Customer Account Balance Detail Report]]
-	*[[Customer Merge Window]]	+
-	*[[Customer Purge]]	+
-	*[[Protecting Customers from Customer Purge]]	+
-	*[[Deleting Individual Customers]]	+
-	*[[Purge Customers Window]]	+
	==Product Maintenance==		==Product Maintenance==
	*[[Product Maintenance]]		*[[Product Maintenance]]
-	*[[Using Product Codes in Order Entry and Point of Sale]]	+	**[[Product Codes]]
-	*[[Searching for Products]]	+	***[[Using Product Codes in Order Entry and Point of Sale]]
-	*[[Product Search Window]]	+	**[[Searching for Products (FTD Mercury X2)|Searching for Products]]
-	*[[Adding New Products]]	+	***[[Product Search Window]]
-	*[[Adding Pictures to Products]]	+	**[[Adding New Products]]
-	*[[Removing Pictures from Local Products]]	+	***[[Adding Pictures to Products]]
-	*[[Product Recipes]]	+	***[[Removing Pictures from Local Products]]
-	*[[Product Entry Window]]	+	***[[Product Recipes]]
-	*[[Quick Picks]]	+	**[[Product Entry Window]]
-	*[[Copying Care Instructions]]	+	**[[Quick Picks]]
-	*[[Deleting Products]]	+	**[[Copying Care Instructions]]
-	*[[Multiple Price Points]]	+	**[[Deleting Products]]
-	*[[FTD Mercury & Your FOL Web Site]]	+	**[[Multiple Price Points]]
-	*[[FOL Product Window]]	+	**[[FTD Mercury & Your FOL Web Site]]
-	*[[Adding Custom Products to Your FOL Web Site]]	+	***[[FOL Product Window]]
-	*[[Editing Custom Products on Your FOL Web Site]]	+	**[[Gift Certificates]]
-	*[[Removing Custom Products from Your FOL Web Site]]	+	**[[Coupons]]
-	*[[Deactivating Custom Products on Your FOL Web Site]]	+	**[[Delivery Zones and Fees]]
-	*[[Changing the Price for Products on Your FOL Web Site]]	+	**[[Bar Codes and Products]]
-	*[[Gift Certificates]]	+	***[[Bar Code Window]]
-	*[[Setting Up Gift Certificates]]	+
-	*[[Coupons]]	+
-	*[[Setting Up Coupons]]	+
-	*[[Delivery Zones and Fees]]	+
-	*[[Bar Codes]]	+
-	*[[Associating Bar Codes with Products]]	+
-	*[[Deleting Associated Bar Codes]]	+
-	*[[Bar Code Window]]	+
	*[[Wire Service Product Code List Window]]		*[[Wire Service Product Code List Window]]
	==Working with Orders==		==Working with Orders==
	*[[Working with Orders]]		*[[Working with Orders]]
-	*[[Point of Sale vs. Order Entry]]	+	**[[Point of Sale vs. Order Entry]]
-	*[[Order Entry Window]]	+	**[[Order Entry Window]]
-	*[[Point of Sale Window]]	+	**[[Point of Sale Window]]
-	*[[Navigating the Order Entry Window and Point of Sale Window]]	+	**[[Navigating the Order Entry and Point of Sale Windows]]
-	*[[Entering Orders]]	+	**[[Entering Orders]]
-	*[[Order Entry Anatomy]]	+	***[[Entering Carry Out Orders]]
-	*[[Filling Out the Order Entry or Point of Sale Window]]	+	***[[Entering Orders for Pickup]]
-	*[[Entering Carry Out Orders]]	+	***[[Entering Orders for Local Delivery]]
-	*[[Entering Orders for Pickup]]	+	***[[Entering Wire Out Orders]]
-	*[[Locating and Completing Pickup Orders]]	+	***[[Entering Phoned-Out Orders]]
-	*[[Entering Orders for Local Delivery]]	+	**[[Attaching Incoming Orders]]
-	*[[Entering Local Deliveries as C.O.D. Orders]]	+	***[[Entering Phoned-In Orders]]
-	*[[Entering Wire Out Orders]]	+	***[[Creating a Wire Out Order from an Incoming Florists Online or Flowers All Hours Order]]
-	*[[Entering Phoned-Out Orders]]	+	**[[Filing Incomplete Orders]]
-	*[[Attaching Incoming Orders]]	+	**[[C.O.D. Orders]]
-	*[[Processing Incoming Wire Orders]]	+	**[[Editing Existing Orders]]
-	*[[Entering Phoned-In Orders]]	+	**[[Editing an Order from History]]
-	*[[Entering Phoned-In Orders When You Know the Order Amount]]	+	**[[Canceling Orders]]
-	*[[Entering Phoned-In Orders Based on Products]]	+	***[[Cancel or Void Order Window]]
-	*[[Creating a Wire Out Order from an Incoming Florists Online or Flowers All Hours Order]]	+	**[[Taking Order Payments]]
-	*[[Order Entry Wire Product]]	+	***[[Payments Window]]
-	*[[Canadian Tax Calculations for Incoming Wire and Phone Orders]]	+	**[[Transferring Orders to Other Stores]]
-	*[[Filing Incomplete Orders]]	+	**[[Using Abbreviation Codes in Orders]]
-	*[[Locating Filed Orders]]	+	***[[Abbreviation Code Lookup Window]]
-	*[[Deleting Previously Filed Orders]]	+	**[[Caller ID and Orders]]
-	*[[C.O.D. Orders]]	+	**[[Gift Cards]]
-	*[[Taking Order Payments]]	+	***[[Selling New Gift Cards]]
-	*[[Debit Card Payments]]	+	***[[Adding Value to Gift Cards]]
-	*[[Redeeming Gift Certificates]]	+	***[[Refunding the Purchase of a Gift Card]]
-	*[[Redeeming Coupons]]	+	***[[Accepting Gift Card Payments]]
-	*[[Payments Window]]	+	***[[Canceling or Refunding Orders Paid for with Gift Cards]]
-	*[[Transferring Orders to Other Stores]]	+	***[[Copying an Order with a Gift Card Payment]]
-	*[[Using Abbreviation Codes in Orders]]	+	***[[Issuing Store Credit with Gift Cards]]
-	*[[Printing Abbreviation Codes]]	+	***[[Gift Card Reporting]]
-	*[[Abbreviation Code Lookup Window]]	+	***[[Gift Card Activity Window]]
-	*[[Caller ID and Orders]]	+	**[[Tickets]]
-	*[[Gift Cards]]	+	***[[Ticket Search Window]]
-	*[[Gift Cards Sales & Redemption]]	+	***[[Searching for Tickets]]
-	*[[Selling New Gift Cards]]	+	***[[Printing Ticket Search Results]]
-	*[[Adding Value to Gift Cards]]	+	***[[Printing Invoices from Ticket Search]]
-	*[[Refunding the Purchase of a Gift Card]]	+	***[[Opening Orders from Ticket Search]]
-	*[[Accepting Gift Card Payments]]	+	***[[Copying Existing Tickets and Sales]]
-	*[[Cancelling or Refunding Orders Paid for with Gift Cards]]	+	***[[Working with Tickets in Order Entry and Point of Sale]]
-	*[[Copying an Order with a Gift Card Payment]]	+	***[[Copying Tickets in Order Entry and Point of Sale]]
-	*[[Issuing Store Credit with Gift Cards]]	+	***[[Removing Individual Tickets from Sales]]
-	*[[Gift Card Reporting]]	+	**[[Handling Funerals with the Funeral Log]]
-	*[[Gift Card Activity Window]]	+	***[[Funeral Log Window]]
-	*[[Tickets]]	+	***[[Adding Funerals to the Funeral Log]]
-	*[[Ticket Search Window]]	+	***[[Add Recipient Window]]
-	*[[Searching for Tickets]]	+	***[[Using Funerals to Select Recipients]]
-	*[[Printing Ticket Search Results]]	+	***[[Changing Funeral Information]]
-	*[[Printing Invoices from Ticket Search]]	+	***[[Generating Acknowledgment List Reports]]
-	*[[Opening Orders from Ticket Search]]	+	***[[Removing Funerals]]
-	*[[Copying Existing Tickets and Sales]]	+	**[[Working with Recipient Pictures]]
-	*[[Working with Tickets in Order Entry/Point of Sale]]	+	***[[Picture Center Window]]
-	*[[Handling Funerals]]	+	***[[Output Options Window (Pictures)]]
-	*[[Opening the Funeral Log]]	+	**[[Standing Orders]]
-	*[[Funeral Log Window]]	+	***[[Creating Standing Order Templates]]
-	*[[Adding Funerals to Funeral Log]]	+	***[[Editing Existing Standing Order Templates]]
-	*[[Add Recipient Window]]	+	***[[Deleting Existing Standing Order Templates]]
-	*[[Using Funerals to Select Recipients]]	+	***[[Deleting Upcoming Orders to be Generated by a Standing Order Template]]
-	*[[Changing Funeral Information]]	+	***[[Removing All Upcoming Orders Based on a Standing Order Template]]
-	*[[Generating Acknowledgement List Reports]]	+	***[[Printing a List of Standing Order Templates]]
-	*[[Removing Funerals]]	+	**[[Order Entry Invoices]]
-	*[[Working with Recipient Pictures]]	+	***[[Printing Invoices to Remote Locations]]
-	*[[Picture Center Window]]	+	***[[Faxing and Emailing Invoices]]
-	*[[Attaching Pictures to Tickets]]	+	***[[Output Options Window]]
-	*[[Sending Product Pictures]]	+	**[[Delivery Confirmation]]
-	*[[Output Options Window]]	+	**[[Processing Refunds & Exchanges]]
-	*[[Standing Orders]]	+	***[[Refund Window]]
-	*[[Creating Standing Order Templates]]	+	**[[Order Life Cycle]]
-	*[[Editing Existing Standing Order Templates]]	+	**[[Using Bar Codes]]
-	*[[Deleting Existing Standing Order Templates]]	+	**[[One-Off Printing]]
-	*[[Deleting Upcoming Orders to be Generated by a Standing Order Template]]	+	**[[Printing Invoices to Remote Locations]]
-	*[[Removing All Upcoming Orders Based on a Standing Order Template]]	+	**[[Faxing and Emailing Invoices]]
-	*[[Printing a List of Standing Order Templates]]	+	**[[Order Entry Invoices]]
-	*[[Order Entry Invoices]]	+	**[[Ticket Status Window]]
-	*[[Printing Invoices to Remote Locations]]	+	**[[Map It Window]]
-	*[[Faxing and Emailing Invoices]]	+	**[[Card Messages and Font Sizes]]
-	*[[Output Options Window]]	+	**[[Sending a Card to Multiple Recipients]]
-	*[[Delivery Confirmation]]	+	***[[Multiple Recipients Window]]
-	*[[Required Configurations for Delivery Confirmation]]	+	**[[Cancel Confirmation Window]]
-	*[[Sending Delivery Confirmation Email Messages]]	+	**[[Email Output Window]]
-	*[[Automatically Sending Delivery Confirmation ANS Messages]]	+	***[[Email Management#Emailing an Ad Hoc Invoice, Order Confirmation, and/or Delivery Confirmation|Emailing an Ad Hoc Invoice, Order Confirmation, and/or Delivery Confirmation]]
-	*[[Marking Orders Delivered in Order Entry]]	+	***[[Order Confirmations|Sending Order Confirmations]]
-	*[[Marking Orders as Delivered in Ticket Search]]	+	***[[Delivery Confirmation|Sending Delivery Confirmations]]
-	*[[Processing Refunds & Exchanges]]	+
-	*[[Refunds and Ticket Search]]	+
-	*[[Refunding Entire Sales with One-Click Refunds]]	+
-	*[[Refunding Single Tickets with One-Click Refunds]]	+
-	*[[Partial Refunds of Sales with One-Click Refunds]]	+
-	*[[Partial Refunds of Single Tickets with One-Click Refunds]]	+
-	*[[Handling Exchanges with One-Click Refunds]]	+
-	*[[New Sale-Based Refunds and Exchanges]]	+
-	*[[Refunds and Wire Out Orders]]	+
-	*[[Refund Window]]	+
-	*[[Order Life Cycle]]	+
-	*[[Order Life Cycle Messages]]	+
-	*[[Printing Order Life Cycle Details]]	+
-	*[[Order Life Cycle Details Report]]	+
-	*[[Additional Order Tasks & Windows]]	+
-	*[[Copying Tickets in Order Entry and Point of Sale]]	+
-	*[[Removing Individual Tickets from Sales]]	+
-	*[[Using Bar Codes]]	+
-	*[[Editing Existing Orders]]	+
-	*[[Canceling Orders]]	+
-	*[[One-Off Printing]]	+
-	*[[Editing an Order from History]]	+
-	*[[Card Messages and Font Sizes]]	+
-	*[[Sending a Card to Multiple Recipients]]	+
-	*[[Ticket Status Window]]	+
-	*[[Delivery Information Window]]	+
-	*[[Map It Window]]	+
-	*[[Cancel Confirmation Window]]	+
-	*[[Multiple Recipients Window]]	+
-	*[[Cancel or Void Order Window]]	+
-	*[[Automated Order Interface]]	+
	==Automatic Order Processing==		==Automatic Order Processing==
	*[[Automatic Order Processing]]		*[[Automatic Order Processing]]
-	*[[Outgoing Order Handling by Automatic Order Processing]]	+	**[[Outgoing Order Handling by Automatic Order Processing]]
-	*[[Credit Card Payments and Automatic Order Processing]]	+	**[[Credit Card Payments and Automatic Order Processing]]
-	*[[Potential Issues that Prevent Automatic Order Processing]]	+	**[[Potential Issues that Prevent Automatic Order Processing]]
-	*[[Automatic Order Processing Screen]]	+	**[[Mercury Administration Automatic Order Processing Screen|Automatic Order Processing Screen]]
-	*[[Accessing the Automatic Order Processing Screen]]	+	**[[Configuring Automatic Order Processing]]
-	*[[Configuring Automatic Order Processing]]	+	***[[Configuring Automatic Order Processing for Send-Only Florists]]
-	*[[Disabling Automatic Order Processing]]	+	***[[Florists Online and Flowers All Hours Product Codes]]
-	*[[Configuring AOP for Send-Only Florists]]	+	***[[WebGifts Processing]]
-	*[[Florists Online and Flowers All Hours Product Codes]]	+	**[[Searching for Automatically Processed Orders]]
-	*[[Automatic Order Processing and the System Employee]]	+	**[[Automatic Order Processing and the System Employee]]
-	*[[WebGifts Processing]]	+	**[[Automatic Order Processing and Other Wire Services]]
-	*[[AOP and Other Wire Services]]	+	**[[Disabling Automatic Order Processing]]
	==Managing Point of Sale Sessions==		==Managing Point of Sale Sessions==
	*[[Managing Point of Sale Sessions]]		*[[Managing Point of Sale Sessions]]
-	*[[Point of Sale Sessions]]	+	**[[Setting Up the Cash Drawer]]
-	*[[Point of Sale Configurations]]	+	**[[Setting Up Paid Out/In Types]]
-	*[[Setting Up the Cash Drawer]]	+	**[[Managing the Cash Drawer]]
-	*[[Setting Up Paid Out/In Types]]	+	**[[Setting the Opening Balance]]
-	*[[Adding a Paid Out or Paid In Type]]	+	***[[Opening Balance Window]]
-	*[[Removing an Existing Paid Out or Paid In Type]]	+	**[[Processing a No Sale Transaction]]
-	*[[Renaming a Paid Out/In Type]]	+	***[[No Sale Window]]
-	*[[Managing the Cash Drawer]]	+	**[[Processing a Paid Out or Paid In Transaction]]
-	*[[Setting the Opening Balance]]	+	***[[Paid Out/In Window]]
-	*[[Opening Balance Window]]	+	**[[Z-Out Transactions]]
-	*[[Processing a No Sale Transaction]]	+	***[[Processing a Z-Out Transaction]]
-	*[[No Sale Window]]	+	***[[Z-Out Window]]
-	*[[Processing a Paid Out or Paid In Transaction]]	+	***[[Money Counter Window]]
-	*[[Paid Out/In Window]]	+	**[[X-Out Transactions]]
-	*[[Z-Out Transactions]]	+	**[[Point of Sale History]]
-	*[[Point of Sale Session Scenarios for Z-Out Transactions]]	+	***[[POS Session History Window]]
-	*[[Processing a Z-Out Transaction]]	+	**[[POS Session Detail Window]]
-	*[[Z-Out Window]]	+	**[[POS Manual Entry Window]]
-	*[[Money Counter Window]]	+	**[[POS Registration Window]]
-	*[[X-Out Transactions]]	+	**[[Reprinting Receipts]]
-	*[[Processing an X-Out Transaction]]	+
-	*[[Point of Sale History]]	+	==Event Planner==
-	*[[Opening Point of Sale History]]	+	*[[Event Planner]]
-	*[[POS Session History Window]]	+	**[[Event Planner: Creating a New Event|Creating a New Event]]
-	*[[Using the POS Session Detail]]	+	**[[Event Planner: Searching for Existing Events|Searching for Existing Events]]
-	*[[POS Session Detail Window]]	+	**[[Event Planner: Searching for Products|Searching for Products]]
-	*[[POS Manual Entry Window]]	+	**[[Event Planner: Searching for Abbreviation Codes|Searching for Abbreviation Codes]]
-	*[[POS Registration Window]]	+	**[[Event Planner: Editing an Existing Event|Editing an Existing Event]]
-	*[[Reprinting Receipts]]	+	**[[Event Planner: Creating an Event Location|Creating an Event Location]]
		+	**[[Event Planner: Editing an Existing Event Location|Editing an Existing Event Location]]
		+	**[[Event Planner: Adding Products to an Event|Adding Products to an Event]]
		+	**[[Event Planner: Copying Events|Copying Events]]
		+	**[[Event Planner: Deleting Events|Deleting Events]]
		+	**[[Event Planner: Viewing Proposals|Viewing Proposals]]
		+	**[[Event Planner: Viewing Proposal Status|Viewing Proposal Status]]
		+	**[[Event Planner: Generating Proposals|Generating Proposals]]
		+	**[[Event Planner: Accepting Proposals|Accepting Proposals]]
		+	**[[Event Planner: Rejecting Proposals|Rejecting Proposals]]
		+	**[[Event Planner: Converting Proposals into Orders|Converting Proposals into Orders]]
		+	**[[Event Planner: Creating Cover Letters|Creating Cover Letters]]
		+	**[[Event Planner: Launching and Logging into Event Planner|Launching and Logging into Event Planner]]
		+	**[[Event Planner: Configuring the Event Planner Default Settings|Configuring the Event Planner Default Settings]]
		+	**[[Event Planner: Working with Rental Equipment|Working with Rental Equipment]]
		+	**[[Event Planner: Printing Labels|Printing Labels]]
		+	**[[Event Planner: Viewing Event Life Cycle Details|Viewing Event Life Cycle Details]]
		+	**[[Event Planner: House Accounts and Event Planner|House Accounts and Event Planner]]
		+	**[[Event Planner: Logging out of Event Planner|Logging out of Event Planner]]
		+	**[[Event Planner: Abbreviation Code Lookup Screen|Abbreviation Code Lookup Screen]]
		+	**[[Event Planner: Accept Proposal Screen|Accept Proposal Screen]]
		+	**[[Event Planner: Ceremony Screen|Ceremony Screen]]
		+	**[[Event Planner: Cover Letters Screen|Cover Letters Screen]]
		+	**[[Event Planner: Customer Search Screen|Customer Search Screen]]
		+	**[[Event Planner: Default Settings Screen|Default Settings Screen]]
		+	**[[Event Planner: Event Dashboard|Event Dashboard]]
		+	**[[Event Planner: Event Setup Screen|Event Setup Screen]]
		+	**[[Event Planner: Locations Screen|Locations Screen]]
		+	**[[Event Planner: Login Screen|Login Screen]]
		+	**[[Event Planner: Party or Other Screen|Party or Other Screen]]
		+	**[[Event Planner: Personal Flowers Screen|Personal Flowers Screen]]
		+	**[[Event Planner: Print Labels Screen|Print Labels Screen]]
		+	**[[Event Planner: Product Search Screen|Product Search Screen]]
		+	**[[Event Planner: Proposal Screen|Proposal Screen]]
		+	**[[Event Planner: Reception Screen|Reception Screen]]
		+	**[[Event Planner: Send Proposal Screen|Send Proposal Screen]]
	==Design Center==		==Design Center==
	*[[Design Center]]		*[[Design Center]]
-	*[[Opening the Design Center Window]]	+	**[[Opening Design Center]]
-	*[[Design Center Window]]	+	**[[Assigning Products to Designers (FTD Mercury X2)|Assigning Products to Designers]]
-	*[[Assigning Products to Designers]]	+	**[[Optimizing Workflows Using Bar Code Scanners]]
-	*[[Optimizing Workflows Using Bar Code Scanners]]	+	**[[Analyzing Designer Workloads]]
-	*[[Analyzing Designer Workloads]]	+	**[[Marking Products Designed (FTD Mercury X2)|Marking Products Designed]]
-	*[[Designer Analysis Window]]	+	**[[Viewing Product Pictures and Recipes (FTD Mercury X2)|Viewing Product Pictures and Recipes]]
-	*[[Marking Products Designed]]	+	**[[Attaching Design Pictures to Tickets (FTD Mercury X2)|Attaching Design Pictures to Tickets]]
-	*[[Viewing Product Pictures and Recipes]]	+	**[[Printing Invoices from Design Center]]
-	*[[Attaching Design Pictures to Tickets]]	+	**[[Design Center Window]]
-	*[[Printing Invoices]]	+	**[[Designer Analysis Window]]
	==Processing and Settling Credit Cards==		==Processing and Settling Credit Cards==
	*[[Processing and Settling Credit Cards]]		*[[Processing and Settling Credit Cards]]
-	*[[FTD CashFlo Credit Card Program]]	+	**[[Processing Credit Cards]]
-	*[[Credit Cards over the Internet]]	+	**[[Changing the Price for a Credit Card Prior to Settlement]]
-	*[[Cards on File]]	+	**[[Voice Authorizing Credit Cards]]
-	*[[Processing Credit Cards]]	+	***[[Credit Card Authorization Window]]
-	*[[The Approval Process]]	+	***[[View Credit Card Authorization Window]]
-	*[[Changing the Price for a Credit Card Order Prior to Settlement]]	+	**[[Searching for Credit Card Transactions]]
-	*[[Voice Authorizing Credit Cards]]	+	***[[Credit Card Search Window]]
-	*[[Entering Voice Authorization Details for a Credit Card Transaction]]	+	***[[Viewing Credit Card Transactions from the Credit Card Search Window]]
-	*[[Credit Card Authorization Window]]	+	***[[Resending Credit Card Transactions from the Credit Card Search Window]]
-	*[[View Credit Card Authorization Window]]	+	***[[Voice Authorizing Credit Card Transactions from the Credit Card Search Window]]
-	*[[Searching for Credit Card Transactions]]	+	***[[Deleting Unapproved Credit Card Transactions from the Credit Card Search Window]]
-	*[[Viewing Credit Card Transactions from the Credit Card Search Window]]	+	**[[Credit Card Settlement]]
-	*[[Resending Credit Card Transactions from the Credit Card Search Window]]	+	***[[Credit Card Settlement Window]]
-	*[[Voice Authorizing Credit Card Transactions from the Credit Card Search Window]]	+	**[[Handling Unsettled Credit Card Authorizations]]
-	*[[Deleting Unapproved Credit Card Transactions from the Credit Card Search Window]]	+	***[[Unsettled Credit Card Authorizations Window]]
-	*[[Credit Card Search Window]]	+	**[[View Settlement Totals Window]]
-	*[[Credit Card Settlement]]	+
-	*[[Credit Card Settlement Window]]	+
-	*[[Handling Unsettled Credit Card Authorizations]]	+
-	*[[Unsettled Credit Card Authorizations Window]]	+
-	*[[View Settlement Totals Window]]	+
	==Mercury Delivery==		==Mercury Delivery==
	*[[Mercury Delivery]]		*[[Mercury Delivery]]
-	*[[Address Verification]]	+	**[[Address Verification]]
-	*[[Setting Up Address Verification]]	+	**[[Mapping and Routing Using Mercury Delivery]]
-	*[[Using Address Verification]]	+	***[[Delivery Snapshot Window]]
-	*[[Mapping and Routing Using Mercury Delivery]]	+	***[[About Mercury Delivery Processing Application Window]]
-	*[[Delivery Snapshot Window]]	+	**[[Delivery Zones]]
-	*[[About Mercury Delivery Processing Application Window]]	+	***[[Creating Delivery Zones]]
-	*[[Delivery Zones]]	+	****[[Create Zone Window]]
-	*[[Creating Delivery Zones]]	+	****[[Find Window]]
-	*[[Creating Delivery Zones by Map]]	+	***[[Removing Delivery Zones]]
-	*[[Creating Delivery Zones by ZIP/Postal Code]]	+	***[[Delivery Zones List]]
-	*[[Creating Delivery Zones by Address]]	+	**[[Creating Delivery Routes]]
-	*[[Find Window]]	+	***[[Create Routes Window]]
-	*[[Removing Delivery Zones]]	+	***[[Complete Route Window]]
-	*[[Create Zone Window]]	+	***[[Changing the Route Name or Origin]]
-	*[[Delivery Zones List]]	+	***[[Rename Route Window]]
-	*[[Creating Delivery Routes]]	+	***[[Route Origin Window]]
-	*[[Create Routes Window]]	+	***[[Optimizing Routes]]
-	*[[Complete Route Window]]	+	****[[Optimize Route Options Window]]
-	*[[Changing the Route Name or Origin]]	+	***[[Changing the Delivery Zone for an Order]]
-	*[[Rename Route Window]]	+	****[[Change Zone Window]]
-	*[[Route Origin Window]]	+	***[[Viewing Order Details (Products)]]
-	*[[Optimizing Routes]]	+	****[[Order Details Window]]
-	*[[Optimize Route Options Window]]	+	***[[Adding Additional Orders to the Route]]
-	*[[Changing the Delivery Zone for an Order]]	+	****[[Add Order Window]]
-	*[[Change Zone Window]]	+	****[[Add Zone Window]]
-	*[[Viewing Order Details (Products)]]	+	***[[Adding Non-Order Stops to the Route]]
-	*[[Order Details Window]]	+	***[[Linking and Unlinking Orders]]
-	*[[Adding Additional Orders to the Route]]	+	***[[Removing Orders from the Route]]
-	*[[Add Order Window]]	+	***[[Editing Saved (Incomplete) Routes]]
-	*[[Add Zone Window]]	+	****[[Select Saved Routes Window]]
-	*[[Adding Non-Order Stops to the Route]]	+	****[[Saved Routes Window]]
-	*[[Linking and Unlinking Orders]]	+	**[[Modifying Delivery Routes]]
-	*[[Removing Orders from the Route]]	+	**[[Viewing Routing Progress]]
-	*[[Editing Saved (Incomplete) Routes]]	+	***[[Select Routing Progress Window]]
-	*[[Select Saved Routes Window]]	+	***[[Routing Progress Window]]
-	*[[Saved Routes Window]]	+	***[[Viewing the Route Details]]
-	*[[Modifying Delivery Routes]]	+	**[[Wrapping Up Routes]]
-	*[[Viewing Routing Progress]]	+	***[[Truck Return]]
-	*[[Select Routing Progress Window]]	+	****[[Truck Return Window]]
-	*[[Routing Progress Window]]	+	****[[Handling Truck Returns]]
-	*[[Viewing the Route Details]]	+	****[[Marking an Entire Route as Delivered]]
-	*[[Wrapping Up Routes]]	+	****[[Truck Stop Details Window]]
-	*[[Truck Return]]	+	****[[Redelivery Window]]
-	*[[Truck Return Window]]	+	**[[Follow Up Deliveries]]
-	*[[Handling Truck Returns]]	+	***[[Follow Up Deliveries Window]]
-	*[[Marking an Entire Route as Delivered]]	+	**[[Using Garmin GPS Devices for Delivery]]
-	*[[Truck Stop Details Window]]	+	**[[Delivery Reports]]
-	*[[Redelivery Window]]	+	***[[Delivery Zone Report]]
-	*[[Follow Up Deliveries]]	+	***[[Delivery Report]]
-	*[[Follow Up Delivery Window]]	+	****[[Reprint Route Report]]
-	*[[Using Garmin GPS Devices for Delivery]]	+	****[[Non Routed Orders Report]]
-	*[[Setting Your Home Location on the GPS Device]]	+	****[[Both Routed and Non Routed Orders Report]]
-	*[[Removing Previous Routes from the GPS Device]]	+	****[[Delivered Orders Report]]
-	*[[Uploading Routes to the GPS Device]]	+	****[[Delivery Report Window]]
-	*[[Accessing Routes on the GPS Device]]	+	***[[Delivery Trip Analysis Report]]
-	*[[Getting Directions to Your Home Location]]	+	***[[Delivery Problem Report]]
-	*[[Returning to Your Shop After a Delivery Route]]	+	**[[Downloading Free Construction Updates]]
-	*[[Delivery Reports]]	+	**[[Wireless Delivery Confirmation]]
-	*[[Delivery Zone Report]]	+	***[[Setting Up Wireless Delivery Confirmation]]
-	*[[Delivery Report]]	+	***[[Using Wireless Delivery Confirmation]]
-	*[[Reprint Route Report]]	+	****[[Downloading the Route Information to the Phone]]
-	*[[Non Routed Orders Report]]	+	****[[Receiving Orders on the Phone/Marking Orders Delivered]]
-	*[[Both Routed and Non Routed Orders Report]]	+	*****[[Completing a Route from a Phone]]
-	*[[Delivered Orders Report]]	+	***[[Updating Your etrace Phone Software]]
-	*[[Delivery Report Window]]	+	***[[GPS Upgrade]]
-	*[[Delivery Trip Analysis Report]]	+	****[[Tracking Phone Location (With No Orders Downloaded)]]
-	*[[Delivery Problem Report]]	+	***[[IVR]]
-	*[[Downloading Free Construction Updates]]	+	****[[Setting Up IVR]]
-	*[[Wireless Delivery Confirmation]]	+	****[[Activating IVR (Support Assisted)]]
-	*[[Setting Up Wireless Delivery Confirmation]]	+	****[[Completing Delivery Routes in Mercury Delivery for IVR]]
-	*[[Step 1: Set Up Delivery Codes]]	+	****[[Calling in to Receive Orders/Marking Orders Delivered]]
-	*[[Step 2: Collect the Login Names of Your "Wireless" Employees]]	+	****[[Completing a Route from the Phone]]
-	*[[Step 3: Confirm the License Key is Valid]]	+
-	*[[Step 4: Set Up Remote Delivery in Mercury Administration (Support Assisted)]]	+
-	*[[Step 5: Create Wireless Employees on the Gearworks Web Site (Support Assisted)]]	+
-	*[[Step 6: Set Up Your Phones on the Gearworks Web Site (Support Assisted)]]	+
-	*[[Step 7: Activate Your Phones (Support Assisted)]]	+
-	*[[Using Wireless Delivery Confirmation]]	+
-	*[[Downloading the Route Information to the Phone]]	+
-	*[[Receiving Orders on the Phone/Marking Orders Delivered]]	+
-	*[[Completing a Route]]	+
-	*[[Updating Your etrace Phone Software]]	+
-	*[[GPS Upgrade]]	+
-	*[[Tracking Phone Location (With No Orders Downloaded)]]	+
-	*[[IVR]]	+
-	*[[Setting Up IVR]]	+
-	*[[Activating IVR (Support Assisted)]]	+
-	*[[Completing Delivery Routes in Mercury Delivery for IVR]]	+
-	*[[Calling In to Receive Orders/Marking Orders Delivered]]	+
-	*[[Completing a Route from the Phone]]	+
	==Mercury Marketing==		==Mercury Marketing==
	*[[Mercury Marketing]]		*[[Mercury Marketing]]
-	*[[Marketing Ideas]]	+	**[[Marketing Letters]]
-	*[[Marketing Letters]]	+	**[[Marketing Categories]]
-	*[[Printing Florist Thank You Letters]]	+	**[[Mercury Marketing]]
-	*[[Florist Thank You Letter]]	+	***[[Creating Direct Mail Marketing Campaigns]]
-	*[[Printing Order Recipient Discount Letters]]	+	***[[Creating Other (Third-Party) Marketing Campaigns]]
-	*[[Recipient Discount Letter]]	+	***[[Scheduling Campaigns]]
-	*[[Printing Mailing Labels]]	+	***[[Campaign Analysis]]
-	*[[Printing Occasion Code Letters]]	+	***[[Deleting Campaigns]]
-	*[[Occasion Code Letter]]	+	***[[Marketing Templates]]
-	*[[Creating Customer Letters]]	+	***[[Email Marketing Campaigns]]
-	*[[Printing Delinquency Letters]]	+	***[[Mercury Marketing Wizard]]
-	*[[Delinquency Letter]]	+	****[[Mercury Marketing Wizard: Welcome Panel|Welcome Panel]]
-	*[[Modifying Letter Templates]]	+	****[[Mercury Marketing Wizard: Create Campaign Panel|Create Campaign Panel]]
-	*[[Marketing Categories]]	+	****[[Mercury Marketing Wizard: Select Target List Panel|Select Target List Panel]]
-	*[[Assigning Marketing Categories to Customers]]	+	****[[Mercury Marketing Wizard: Key Criteria Panel|Key Criteria Panel]]
-	*[[Using Customer Categories in Reports]]	+	****[[Mercury Marketing Wizard: Output Fields Panel|Output Fields Panel]]
-	*[[Mercury Marketing Module]]	+	****[[Mercury Marketing Wizard: Preview and Edit List Panel|Preview and Edit List Panel]]
-	*[[Launching the Mercury Marketing Module]]	+	****[[Mercury Marketing Wizard: Save Campaign Panel|Save Campaign Panel]]
-	*[[Marketing Campaigns]]	+	****[[Mercury Marketing Wizard: All Campaigns Window|All Campaigns Window]]
-	*[[Creating Direct Mail Marketing Campaigns]]	+	****[[Mercury Marketing Wizard: Add New Referral Code Window|Add New Referral Code Window]]
-	*[[Creating Direct Mail Marketing Campaigns Using Predefined Templates]]	+	****[[Mercury Marketing Wizard: Campaign Analysis Window|Campaign Analysis Window]]
-	*[[Creating Direct Mail Marketing Campaigns Using Custom Templates]]	+	****[[Mercury Marketing Wizard: All Criteria Window|All Criteria Window]]
-	*[[Creating a Birthday Reminder Direct Mail Campaign]]	+	****[[Mercury Marketing Wizard: Selected Criteria Window|Selected Criteria Window]]
-	*[[Creating a New Holiday Reminder Direct Mail Campaign]]	+	****[[Mercury Marketing Wizard: Campaign Scheduler Window|Campaign Scheduler Window]]
-	*[[Creating Other (Third-Party) Marketing Campaigns]]	+
-	*[[Scheduling Campaigns]]	+	==FTD Mercury Mobile==
-	*[[Campaign Analysis]]	+	*[[FTD Mercury Mobile]]
-	*[[Deleting Campaigns]]	+	**[[Confirming Orders in FTD Mercury Mobile]]
-	*[[Templates]]	+	**[[Viewing Incoming Mercury Messages in FTD Mercury Mobile]]
-	*[[Modifying an Existing Template]]	+	**[[Viewing Order Information in FTD Mercury Mobile]]
-	*[[Creating a New Template]]	+	**[[Viewing Delivery Information in FTD Mercury Mobile]]
-	*[[Creating a Single Postcard Template]]	+	**[[FTD Mercury Mobile Dashboard Messages#Viewing Dashboard Messages|Viewing Messages from Mercury Support and Education]]
-	*[[Email Marketing Campaigns]]	+	**[[FTD Mercury Mobile Settings#Configuring FTD Mercury Mobile Settings|Configuring FTD Mercury Mobile Settings]]
-	*[[Creating Email Campaigns in the Marketing Wizard]]	+	**[[FTD Mercury Mobile Dashboard|Dashboard]]
-	*[[Executing Your Email Marketing Campaign on the Constant Contact Web Site]]	+	**[[FTD Mercury Mobile Dashboard Messages|Dashboard Messages]]
-	*[[Guidelines for Developing Email Campaign Messages]]	+	**[[FTD Mercury Mobile Delivery Snapshot|Delivery Snapshot]]
-	*[[Creating a List of Customer Email Addresses]]	+	**[[FTD Mercury Mobile Mark Order Delivered Screen|Delivery Confirmation]]
-	*[[Mercury Marketing Wizard Reference]]	+	**[[FTD Mercury Mobile Settings|Settings]]
-	*[[Welcome Panel]]	+
-	*[[Create Campaign Panel]]	+
-	*[[All Campaigns Window]]	+
-	*[[Add New Referral Code Window]]	+
-	*[[Campaign Analysis Window]]	+
-	*[[Select Target List Panel]]	+
-	*[[Key Criteria Panel]]	+
-	*[[Output Fields Panel]]	+
-	*[[Preview and Edit List Panel]]	+
-	*[[Selected Criteria Window]]	+
-	*[[Save Campaign Panel]]	+
-	*[[Campaign Scheduler Window]]	+
-	*[[All Criteria Window]]	+
	==Wire Service Reconciliation==		==Wire Service Reconciliation==
	*[[Wire Service Reconciliation]]		*[[Wire Service Reconciliation]]
-	*[[Automatic Reconciliation]]	+	**[[Automatic Reconciliation]]
-	*[[Manual Reconciliation]]	+	**[[Manual Reconciliation]]
-	*[[Editing Previous Wire Reconciliation Batches]]	+	**[[Editing Previous Wire Reconciliation Batches]]
	==Accounts Receivable==		==Accounts Receivable==
	*[[Accounts Receivable]]		*[[Accounts Receivable]]
-	*[[Billing Functions]]	+	**[[Establishing House Accounts]]
-	*[[Establishing House Accounts]]	+	**[[Receiving Payments on House Accounts]]
-	*[[Receiving Payments on House Accounts]]	+	***[[Receive Customer Payment on Account Window]]
-	*[[Receiving Payments in Point of Sale]]	+	***[[Allocating Previous Payments]]
-	*[[Receiving Payment from the FTD Mercury Main Menu]]	+	***[[Canceling Payments]]
-	*[[Receive Customer Payment On Account Window]]	+	**[[Statements]]
-	*[[Allocating Previous Payments]]	+	***[[Generating Statements]]
-	*[[Canceling Payments]]	+	***[[Searching for Statements]]
-	*[[Statements]]	+	***[[Selecting the Preferred Billing Method for a Customer (Email, Fax, and/or Printed Statement)]]
-	*[[Required Setups for Faxing and Emailing Statements]]	+	***[[Collecting Email/Fax Information]]
-	*[[Collecting Email/Fax Information]]	+	***[[Re-Printing/Re-Faxing/Re-Emailing Statements]]
-	*[[Selecting the Preferred Billing Method for a customer (Email, Fax, or Printed Statement)]]	+	***[[Validating that Statements Were Emailed or Faxed]]
-	*[[Generating Statements]]	+	***[[Generating Invoices]]
-	*[[Generate Statements Window]]	+	***[[Performing Invoice Billing]]
-	*[[Output Statements Window]]	+	****[[Invoice Billing Window]]
-	*[[Deleting Finance Charges]]	+	***[[Deleting Finance Charges]]
-	*[[Finance Charge Window]]	+	***[[Renaming Billing Cycles]]
-	*[[Renaming Billing Cycles]]	+	***[[Generate Statements Window]]
-	*[[View Statements Window]]	+	***[[Output Statements Window]]
-	*[[Generating Invoices]]	+	**[[Deleting Finance Charges]]
-	*[[Performing Invoice Billing]]	+	***[[Finance Charges Window]]
-	*[[Invoice Billing Window]]	+	**[[Searching for Statements]]
-	*[[Validating that Statements Were Emailed or Faxed]]	+	***[[Statement Search Window]]
-	*[[Re-Printing/Re-Faxing/Re-Emailing Statements]]	+	***[[View Statements Window]]
-	*[[Searching for Statements]]	+	**[[Credit and Debit Memos]]
-	*[[Statement Search Window]]	+	***[[Credit/Debit Memo Window]]
-	*[[View Statements Window]]	+	***[[Order Entry Item Window]]
-	*[[Credit and Debit Memos]]	+
-	*[[Credit/Debit Memo Window]]	+
-	*[[Creating Credit Memos]]	+
-	*[[Creating Debit Memos]]	+
-	*[[Order Entry Item Window]]	+
	==Business Reports==		==Business Reports==
	*[[Business Reports]]		*[[Business Reports]]
-	*[[Using Business Report Templates]]	+	**[[Abbreviated Customer Master List with Balance Report]]
-	*[[List of Business Reports]]	+	**[[Abbreviated Customer Master List with Days Late Report]]
-	*[[Abbreviated Customer Master List with Balance Report]]	+	**[[Aged Analysis Reports]]
-	*[[Generating the Abbreviated Customer Master List with Balance Report]]	+	**[[Business Snapshot Report]]
-	*[[Abbreviated Customer Master List Window]]	+	**[[Credit Card Settlement History Report]]
-	*[[Abbreviated Customer Master List with Days Late Report]]	+	**[[Customer Account Payment Report]]
-	*[[Generating the Abbreviated Customer Master List with Days Late]]	+	**[[Customer Master List]]
-	*[[Aged Analysis Reports]]	+	**[[Employee Analysis Report]]
-	*[[Generating Aged Analysis Reports]]	+	**[[Life Cycle Report]]
-	*[[Aged Analysis Report Window]]	+	**[[Employee Sales Report]]
-	*[[Business Snapshot Report]]	+	**[[Message Report]]
-	*[[Sales Analysis]]	+	**[[Payment Type Totals Report]]
-	*[[Delivery Analysis]]	+	**[[Product Comparison Report]]
-	*[[Product Analysis]]	+	**[[Product Sales Reports]]
-	*[[Wire Analysis]]	+	**[[Reciprocity Report]]
-	*[[Generating the Business Snapshot Report]]	+	**[[Report of Orders Filled]]
-	*[[Business Snapshot Window]]	+	**[[Sales by Referral Code Report]]
-	*[[Credit Card Settlement History Report]]	+	**[[Sales Summary Report]]
-	*[[Customer Account Payment Report]]	+	**[[Sales Tax Report]]
-	*[[Customer Master List]]	+	**[[Standing Order Log Detail Report]]
-	*[[Employee Analysis Report]]	+	**[[Standing Order Log Summary Report]]
-	*[[Life Cycle Report]]	+	**[[Tax Exempt Customer Report]]
-	*[[Employee Sales Report]]	+	**[[Ticket Report]]
-	*[[Message Report]]	+	**[[Wire Reconciliation Report]]
-	*[[Payment Type Totals Report]]	+	**[[Wire Service Incoming/Outgoing Report]]
-	*[[Product Comparison Report]]	+
-	*[[Product Sales Reports]]	+
-	*[[Reciprocity Report]]	+
-	*[[Report of Orders Filled]]	+
-	*[[Sales by Referral Code Report]]	+
-	*[[Sales Summary Report]]	+
-	*[[Sales Tax Report]]	+
-	*[[Generating the U.S. Sales Tax Report]]	+
-	*[[Generating the Canadian Sales Tax Report]]	+
-	*[[Sales Tax Report Window]]	+
-	*[[Canadian Sales Tax Window]]	+
-	*[[Standing Order Log Detail Report]]	+
-	*[[Standing Order Log Summary Report]]	+
-	*[[Generating a Standing Order Log Summary Report]]	+
-	*[[Tax Exempt Customer Report]]	+
-	*[[Ticket Report]]	+
-	*[[Wire Reconciliation Report]]	+
-	*[[Wire Service Incoming/Outgoing Report]]	+
	==Mercury Accounting and QuickBooks Integration==		==Mercury Accounting and QuickBooks Integration==
	*[[Mercury Accounting and QuickBooks Integration]]		*[[Mercury Accounting and QuickBooks Integration]]
-	*[[Mercury Accounting Main Menu]]	+	**[[Mercury Accounting Main Menu]]
-	*[[If You Are Already Using QuickBooks]]	+	**[[If You Are Already Using QuickBooks]]
-	*[[Exporting and Importing Lists from Previous QuickBooks Companies]]	+	**[[Setting Up QuickBooks]]
-	*[[Setting Up QuickBooks]]	+	**[[The Chart of Accounts Wizard]]
-	*[[Step 1: Confirm the License Key is Valid]]	+	**[[The Balance Wizard (Exporting to QuickBooks)]]
-	*[[Step 2: Install QuickBooks]]	+	**[[General Ledger Export History]]
-	*[[Step 3: Open QuickBooks and Activate the Software]]	+	**[[Using QuickBooks]]
-	*[[Step 4: Set Up Your Chart of Accounts]]	+
-	*[[The Chart of Accounts Wizard]]	+
-	*[[Setting Up Your Chart of Accounts]]	+
-	*[[About Your Chart of Accounts]]	+
-	*[[Journal Entries for Outgoing Wire Orders]]	+
-	*[[Journal Entries for Store Transfers]]	+
-	*[[Step 5: Enter Your Company Information in QuickBooks]]	+
-	*[[Step 6: Enter Your Opening Balances]]	+
-	*[[The Balance Wizard (Exporting to QuickBooks)]]	+
-	*[[General Ledger Export History]]	+
-	*[[Using QuickBooks]]	+
-	*[[Changing Company Information]]	+
-	*[[Adding Accounts to the Chart of Accounts]]	+
-	*[[Reconciling Accounts to Bank Statements]]	+
-	*[[Printing Cost of Goods Reports]]	+
-	*[[Printing Trial Balance Reports]]	+
-	*[[Legacy General Ledger Module]]	+
-	*[[Setting Up Your System for General Ledger Export]]	+
-	*[[Step 1: Creating GL Account Numbers in Third-Party Accounting Software]]	+
-	*[[Step 2: Setting Up Your Third-Party Software]]	+
-	*[[Step 3: Assigning GL Account Numbers to Products]]	+
-	*[[Step 4: Creating GL Export Defaults]]	+
-	*[[General Ledger Export Window]]	+
-	*[[Exporting the General Ledger File]]	+
-	*[[General Ledger Export History Window]]	+
	==Fax and Email==		==Fax and Email==
-	*[[Fax and Email]]	+	*[[Fax & Email]]
-	*[[Fax & Email Monitor Application]]	+	**[[Fax & Email Monitor]]
-	*[[Fax Tab]]	+	**[[Logging into the Fax & Email Monitor Application]]
-	*[[Email Tab]]	+	**[[Manually Deleting Email Messages and Faxes]]
-	*[[Scheduler Tab]]	+	**[[Resending a Fax]]
-	*[[Logging Into the Fax and Email Monitor Application]]	+	**[[Resending an Email Message]]
-	*[[Manually Deleting Email Messages and Faxes]]	+	**[[Rescheduling Jobs]]
-	*[[Resending a Fax]]	+
-	*[[Resending an Email Message]]	+
-	*[[Rescheduling Jobs]]	+
	==FTD Document Center==		==FTD Document Center==
	*[[FTD Document Center]]		*[[FTD Document Center]]
-	*[[Opening the FTD Document Center]]	+	**[[Opening the FTD Document Center]]
-	*[[Creating a New Template]]	+	**[[Creating a New Template]]
-	*[[Create a New Template Window]]	+	**[[Create a New Template Window]]
-	*[[Opening an Existing Template]]	+	**[[Opening an Existing Template]]
-	*[[Customizing Templates]]	+	**[[Customizing Templates]]
-	*[[Adding Components to Your Template]]	+	**[[Saving the Template]]
-	*[[Sample Template with Components]]	+	**[[Exiting the FTD Document Center]]
-	*[[Changing Component Order]]	+
-	*[[Template Components]]	+
-	*[[Changing Component Properties]]	+
-	*[[Inserting Merge Fields]]	+
-	*[[Saving the Template]]	+
-	*[[Exiting the FTD Document Center]]	+
	==Mercury Administration==		==Mercury Administration==
	*[[Mercury Administration]]		*[[Mercury Administration]]
-	*[[Mercury Administration Interface]]	+	**[[Mercury Administration: Accounting Folder|Accounting Folder]]
-	*[[Navigation]]	+	***[[Mercury Administration: HouseAccount Screen|HouseAccount Screen]]
-	*[[Toolbars]]	+	***[[Mercury Administration: Dunning Message Screen|Dunning Message Screen]]
-	*[[Resources for Help]]	+	***[[Mercury Administration: Questions Screen|Questions Screen]]
-	*[[Logging into Mercury Administration]]	+	***[[Mercury Administration: Credit Cards Screen|Credit Cards Screen]]
-	*[[Accounting Folder]]	+	***[[Mercury Administration: Debit Cards Screen|Debit Cards Screen]]
-	*[[HouseAccount Screen]]	+	***[[Mercury Administration: Tax Code Screen|Tax Code Screen]]
-	*[[Accessing the HouseAccount Screen]]	+	***[[Mercury Administration: POS Setting Screen|POS Setting Screen]]
-	*[[Setting Up House Account Defaults]]	+	***[[Mercury Administration: Marketing Screen|Marketing Screen]]
-	*[[Dunning Message Screen]]	+	***[[Mercury Administration: Store Transfers Screen|Store Transfers Screen]]
-	*[[Accessing the Dunning Message Screen]]	+	**[[Mercury Administration: Communication Folder|Communication Folder]]
-	*[[Configuring Dunning Messages]]	+	***[[Mercury Administration: Email Screen|Email Screen]]
-	*[[Questions Screen]]	+	***[[Mercury Administration: Fax Screen|Fax Screen]]
-	*[[Accessing the Questions Screen]]	+	***[[Mercury Administration: Internet Screen|Internet Screen]]
-	*[[Adding User Questions]]	+	***[[Mercury Administration: MailServer Screen|MailServer Screen]]
-	*[[Credit Cards Screen]]	+	***[[Mercury Administration: Mercury Connection Screen|Mercury Connection Screen]]
-	*[[Accessing the Credit Cards Screen]]	+	***[[Mercury Administration: Phone Lines Screen|Phone Lines Screen]]
-	*[[Configuring Credit Card and Gift Card Processing over the Internet]]	+	***[[Mercury Administration: Remote Delivery Screen|Remote Delivery Screen]]
-	*[[Configuring Credit Card Processing Using Dial Up Access]]	+	**[[Mercury Administration: Delivery Folder|Delivery Folder]]
-	*[[Maintaining Your Credit Card over the Internet Account]]	+	***[[Mercury Administration: Delivery Code Screen|Delivery Code Screen]]
-	*[[Setting the Gift Card Expiration Period]]	+	***[[Mercury Administration: Delivery Priority Code Screen|Delivery Priority Code Screen]]
-	*[[Debit Cards Screen]]	+	***[[Mercury Administration: Delivery Zone Screen|Delivery Zone Screen]]
-	*[[Accessing the Debit Cards Screen]]	+	***[[Mercury Administration: Delivery Zone Fees Screen|Delivery Zone Fees Screen]]
-	*[[Configuring Debit Cards Screen Settings]]	+	***[[Mercury Administration: Address Verification Screen|Address Verification Screen]]
-	*[[Tax Code Screen]]	+	**[[Mercury Administration: Employee Folder|Employee Folder]]
-	*[[Accessing the Tax Code Screen]]	+	***[[Mercury Administration: Employees Screen|Employees Screen]]
-	*[[Configuring Tax Codes]]	+	***[[Mercury Administration: Employee Type Screen|Employee Type Screen]]
-	*[[Typical Tax Codes]]	+	***[[Mercury Administration: Job Functions Screen|Job Functions Screen]]
-	*[[GL Export Screen]]	+	**[[Mercury Administration: Security Folder|Security Folder]]
-	*[[Accessing the GL Export Screen]]	+	***[[Mercury Administration: License Screen|License Screen]]
-	*[[Configuring GL Export Options]]	+	***[[Mercury Administration: Window Access Screen|Window Access Screen]]
-	*[[POS Setting Screen]]	+	***[[Mercury Administration: Audit Trail Screen|Audit Trail Screen]]
-	*[[Accessing the POS Setting Screen]]	+	**[[Mercury Administration: Store Folder|Store Folder]]
-	*[[Configuring POS Settings]]	+	***[[Mercury Administration: General Screen|General Screen]]
-	*[[Marketing Screen]]	+	***[[Mercury Administration: Wire Code Screen|Wire Code Screen]]
-	*[[Accessing the Marketing Screen]]	+	***[[Mercury Administration: Store Settings Screen|Store Settings Screen]]
-	*[[Adding Marketing Categories]]	+	**[[Mercury Administration: System Folder|System Folder]]
-	*[[Removing Marketing Categories]]	+	***[[Mercury Administration: Abbreviation Codes Screen|Abbreviation Codes Screen]]
-	*[[Removing Marketing Types]]	+	***[[Mercury Administration: Address Types Screen|Address Types Screen]]
-	*[[Store Transfers Screen]]	+	***[[Mercury Administration: Reason Code Screen|Reason Code Screen]]
-	*[[Accessing the Store Transfers Screen]]	+	***[[Mercury Administration: Product Category Screen|Product Category Screen]]
-	*[[Enabling Store Transfers]]	+	***[[Mercury Administration: Referral Codes Screen|Referral Codes Screen]]
-	*[[Enabling Accounting for Store Transfers]]	+	***[[Mercury Administration: Phone Types Screen|Phone Types Screen]]
-	*[[Communication Folder]]	+	***[[Mercury Administration: Paid Out/In Types Screen|Paid Out/In Types Screen]]
-	*[[Email Screen]]	+	***[[Mercury Administration: Advanced Settings Screen|Advanced Settings Screen]]
-	*[[Accessing the Email Screen]]	+	**[[Mercury Administration: Printer Settings Folder|Printer Settings Folder]]
-	*[[Configuring Email Settings]]	+	***[[Mercury Administration: Form Alignment Screen|Form Alignment Screen]]
-	*[[Fax Screen]]	+	***[[Mercury Administration: Printer Routing Screen|Printer Routing Screen]]
-	*[[Accessing the Fax Screen]]	+	***[[Mercury Administration: Default Form Printing Screen|Default Form Printing Screen]]
-	*[[Configuring Fax Settings]]	+	***[[Mercury Administration: Form Format Screen|Form Format Screen]]
-	*[[Editing/Creating Fax Cover Letters]]	+	**[[Mercury Administration: Wire Service Folder|Wire Service Folder]]
-	*[[Internet Screen]]	+	***[[Mercury Administration: WireServices Screen|WireServices Screen]]
-	*[[Accessing the Internet Screen]]	+	***[[Mercury Administration: CurrencySettings Screen|CurrencySettings Screen]] (available only on Canadian systems)
-	*[[MailServer Screen]]	+	***[[Mercury Administration: Automatic Order Processing Screen|Automatic Order Processing Screen]]
-	*[[Accessing the MailServer Screen]]	+
-	*[[Mercury Connection Screen]]	+
-	*[[Accessing the Mercury Connection Screen]]	+
-	*[[Phone Lines Screen]]	+
-	*[[Accessing the Phone Lines Screen]]	+
-	*[[Remote Delivery Screen]]	+
-	*[[Accessing the Remote Delivery Screen]]	+
-	*[[Delivery Folder]]	+
-	*[[Delivery Code Screen]]	+
-	*[[Accessing the Delivery Code Screen]]	+
-	*[[Adding Delivery Codes]]	+
-	*[[Delivery Priority Code Screen]]	+
-	*[[Accessing the Delivery Priority Code Screen]]	+
-	*[[Adding Delivery Priority Codes]]	+
-	*[[Delivery Zone Screen]]	+
-	*[[Accessing the Delivery Zone Screen]]	+
-	*[[Setting Up Delivery Zones in Mercury Administration]]	+
-	*[[Creating Pickup Zones]]	+
-	*[[Handling Existing Pickup Zones]]	+
-	*[[Marking Delivery Zones as Inactive]]	+
-	*[[Removing Existing Delivery Zones]]	+
-	*[[Province Map Delivery Zones]]	+
-	*[[Pool Delivery Zones]]	+
-	*[[Configuring Pool Zones]]	+
-	*[[Pool Address Window]]	+
-	*[[Delivery Zone Fees Screen]]	+
-	*[[Accessing the Delivery Zone Fees Screen]]	+
-	*[[Assigning Fees to Delivery Zones]]	+
-	*[[Removing Fees from Delivery Zones]]	+
-	*[[Address Verification Screen]]	+
-	*[[Accessing the Address Verification Screen]]	+
-	*[[Employee Folder]]	+
-	*[[Employees Screen]]	+
-	*[[Accessing the Employees Screen]]	+
-	*[[Employee Type Screen]]	+
-	*[[Accessing the Employee Type Screen]]	+
-	*[[Job Functions Screen]]	+
-	*[[Accessing the Job Functions Screen]]	+
-	*[[Security Folder]]	+
-	*[[License Screen]]	+
-	*[[Accessing the License Screen]]	+
-	*[[Adding Licenses]]	+
-	*[[Window Access Screen]]	+
-	*[[Accessing the Window Access Screen]]	+
-	*[[Configuring Window Access for a Job Function]]	+
-	*[[Audit Trail Screen]]	+
-	*[[Accessing the Audit Trail Screen]]	+
-	*[[Store Folder]]	+
-	*[[General Screen]]	+
-	*[[Accessing the General Screen]]	+
-	*[[Configuring General Settings]]	+
-	*[[French Forms and Receipts]]	+
-	*[[Wire Code Screen]]	+
-	*[[Accessing the Wire Code Screen]]	+
-	*[[Adding Wire Codes]]	+
-	*[[Removing Wire Codes]]	+
-	*[[Setting Your Default Shop Code]]	+
-	*[[Store Settings Screen]]	+
-	*[[Accessing the Store Settings Screen]]	+
-	*[[Changing the Store Name]]	+
-	*[[Changing the Store Address]]	+
-	*[[Adding Stores]]	+
-	*[[Setting the Default Tax Code]]	+
-	*[[Setting the Default Delivery Zone]]	+
-	*[[Setting the GST ID Number]]	+
-	*[[Changing the U.S. Exchange Rate]]	+
-	*[[Changing the Default Card Font]]	+
-	*[[System Folder]]	+
-	*[[Abbreviation Codes Screen]]	+
-	*[[Using Abbreviation Codes]]	+
-	*[[Accessing the Abbreviation Codes Screen]]	+
-	*[[Adding Abbreviation Codes]]	+
-	*[[Modifying Existing Abbreviation Codes]]	+
-	*[[Removing Abbreviation Codes]]	+
-	*[[Address Types Screen]]	+
-	*[[Accessing the Address Types Screen]]	+
-	*[[Adding an Address Type]]	+
-	*[[Removing Existing Address Types]]	+
-	*[[Reason Code Screen]]	+
-	*[[Accessing the Reason Code Screen]]	+
-	*[[Adding Reason Codes]]	+
-	*[[Removing Reason Codes]]	+
-	*[[Product Category Screen]]	+
-	*[[Accessing the Product Category Screen]]	+
-	*[[Adding Product Categories]]	+
-	*[[Removing Product Categories]]	+
-	*[[Referral Codes Screen]]	+
-	*[[Accessing the Referral Codes Screen]]	+
-	*[[Adding Referral Codes]]	+
-	*[[Removing Referral Codes]]	+
-	*[[Phone Types Screen]]	+
-	*[[Accessing the Phone Types Screen]]	+
-	*[[Adding Phone Types]]	+
-	*[[Removing Existing Phone Types]]	+
-	*[[Paid Out/In Types Screen]]	+
-	*[[Accessing the Paid Out/In Types Screen]]	+
-	*[[Advanced Settings Screen]]	+
-	*[[Accessing the Advanced Settings Screen]]	+
-	*[[Printer Settings Folder]]	+
-	*[[Form Alignment Screen]]	+
-	*[[Accessing the Form Alignment Screen]]	+
-	*[[Configuring Form Alignment Settings]]	+
-	*[[Printer Routing Screen]]	+
-	*[[Accessing the Printer Routing Screen]]	+
-	*[[Changing Printer Routing Options]]	+
-	*[[Default Form Printing Screen]]	+
-	*[[Accessing the Default Form Printing Screen]]	+
-	*[[Configuring Forms to Print]]	+
-	*[[Form Format Screen]]	+
-	*[[Billing Invoice (Letter)]]	+
-	*[[Billing Invoice (Legal)]]	+
-	*[[Working Invoice (Letter)]]	+
-	*[[Working Invoice (Legal)]]	+
-	*[[TriFold Card]]	+
-	*[[Accessing the Form Format Screen]]	+
-	*[[Configuring Information to Print in Forms]]	+
-	*[[Wire Service Folder]]	+
-	*[[WireServices Screen]]	+
-	*[[Accessing the WireServices Screen]]	+
-	*[[Updating the Florist Directory]]	+
-	*[[Setting the Current Exchange Rate]]	+
-	*[[Setting the Conversion Chart Multiplier]]	+
-	*[[Allocating Wire Service Percentages]]	+
-	*[[CurrencySettings Screen]]	+
-	*[[Accessing the CurrencySettings Screen]]	+
-	*[[Adding a Non-Directory Florist]]	+
-	*[[Removing Non-Directory Florists]]	+
-	*[[Automatic Order Processing Screen]]	+
-	*[[Accessing the Automatic Order Processing Screen]]	+
-	*[[Exiting Mercury Administration]]	+
	==Dashboard==		==Dashboard==
	*[[Dashboard]]		*[[Dashboard]]
-	*[[Dashboard Window]]	+	**[[Dashboard Window]]
-	*[[Enabling Dashboard]]	+	**[[Enabling Dashboard]]
-	*[[Enabling Dashboard in Mercury Administration]]	+	**[[Refreshing Dashboard]]
-	*[[Configuring Terminals to Display the Dashboard]]	+	**[[Dashboard Messages]]
-	*[[Opening Dashboard]]	+	**[[Your Message Window]]
-	*[[Refreshing Dashboard]]	+	**[[Setting the Weather Gadget Location]]
-	*[[Dashboard Messages]]	+	***[[Weather Location Window]]
-	*[[Printing Dashboard messages]]	+	**[[Specifying the Web Address for My Link to Open]]
-	*[[Deleting Dashboard Messages]]	+	***[[My Link Window]]
-	*[[Your Message Window]]	+	**[[Configuring the Unattached Mercury Message Alert Threshold]]
-	*[[Setting the Weather Gadget Location]]	+	**[[About Dashboard Window]]
-	*[[Weather Location Window]]	+
-	*[[Specifying the Web Address for My Link to Open]]	+
-	*[[My Link Window]]	+
-	*[[Configuring the Unattached Mercury Message Alert Threshold]]	+
-	*[[About Dashboard Window]]	+
	==Multi-Store Capabilities==		==Multi-Store Capabilities==
	*[[Multi-Store Capabilities]]		*[[Multi-Store Capabilities]]
-	*[[Adding New Stores to Multi-Store Environments]]	+	**[[Adding New Stores to Multi-Store Environments]]
-	*[[Employees and Multiple Stores]]	+	**[[Employees in Multi-Store Environments]]
-	*[[Customers and Multiple Stores]]	+	**[[Customers in Multi-Store Environments]]
-	*[[Statements in Multi-Store Environments]]	+	**[[Statements in Multi-Store Environments]]
-	*[[Order Entry/Point of Sale]]	+	**[[Order Entry/Point of Sale in Multi-Store Environments]]
-	*[[Ticket Search]]	+	**[[Ticket Search in Multi-Store Environments]]
-	*[[Product Codes and Product Search]]	+	**[[Product Codes and Product Search in Multi-Store Environments]]
-	*[[Wire Service Reconciliation]]	+	**[[Wire Service Reconciliation in Multi-Store Environments]]
-	*[[Reports]]	+	**[[Reports in Multi-Store Environments]]
-	*[[Remote Location Printing]]	+	**[[Remote Location Printing in Multi-Store Environments]]
	==Web Order Interface==		==Web Order Interface==
	*[[Web Order Interface]]		*[[Web Order Interface]]
-	*[[How the Web Order Interface Works]]
-	*[[Requirements for Your Web Site]]
-	*[[Setting Up the Web Order Interface]]
-	*[[Before You Begin]]
-	*[[Step 1: Confirm that the License Key is Valid]]
-	*[[Step 2: Set Up Your Mail Server Information in Mercury Administration]]
	*[[How Messages are Retrieved from Your Email Account]]		*[[How Messages are Retrieved from Your Email Account]]
	*[[Processing Web Orders in FTD Mercury]]		*[[Processing Web Orders in FTD Mercury]]
	*[[Web Order Interface Web Site Requirements]]		*[[Web Order Interface Web Site Requirements]]
-	*[[General Requirements]]
-	*[[Field Requirements]]
-	*[[Other Formatting Considerations]]
-	*[[Encryption]]
	==Credit Card Authorization Codes==		==Credit Card Authorization Codes==
	*[[Credit Card Authorization Codes]]		*[[Credit Card Authorization Codes]]
		+	*[[Address Verification Response Codes]]
	==State and Province Abbreviations==		==State and Province Abbreviations==
Line 952:		Line 725:
	==Debit Cards==		==Debit Cards==
	*[[Debit Cards]]		*[[Debit Cards]]
-	*[[Configuring Canadian Systems for Debit Card Transactions]]
-	*[[Using Debit Cards on Canadian Systems]]
-	*[[Debit Card Payments in Point of Sale]]
-	*[[Debit Card Payments in Order Entry]]
-	*[[Splitting Payments]]
-	*[[Debit Card Refunds]]
-	*[[Reversal File]]
-	*[[Accounting Balance Report in Detail]]
-	*[[Approval and Declined Responses]]
	==Automatic Software Updates==		==Automatic Software Updates==
	*[[Automatic Software Updates]]		*[[Automatic Software Updates]]
	*[[Automatic Software Updates Window]]		*[[Automatic Software Updates Window]]
-	*[[Automatic Software Updates Status]]
-	*[[Automatic Software Updates Settings]]
	*[[Checking for Updates]]		*[[Checking for Updates]]
	*[[Pausing Downloads]]		*[[Pausing Downloads]]
-	*[[Scheduling Installations and Downloads	+	*[[Scheduling Installations and Downloads]]
		+
		+
		+	<hr>
		+	[[FTD Mercury Documentation|Back to FTD Mercury Documentation]]

---

Current revision

Contents 1 FTD Mercury Overview 2 Basic Operations 3 The Mercury Network 4 Mercury Messages 5 Florist Directory & Search 6 Managing Employees 7 Customer Management 8 Product Maintenance 9 Working with Orders 10 Automatic Order Processing 11 Managing Point of Sale Sessions 12 Event Planner 13 Design Center 14 Processing and Settling Credit Cards 15 Mercury Delivery 16 Mercury Marketing 17 FTD Mercury Mobile 18 Wire Service Reconciliation 19 Accounts Receivable 20 Business Reports 21 Mercury Accounting and QuickBooks Integration 22 Fax and Email 23 FTD Document Center 24 Mercury Administration 25 Dashboard 26 Multi-Store Capabilities 27 Web Order Interface 28 Credit Card Authorization Codes 29 State and Province Abbreviations 30 Debit Cards 31 Automatic Software Updates

FTD Mercury Overview

• FTD Mercury Overview

Basic Operations

• Basic Operations
  • FTDStartup and FTDShutdown
  • Logging in to FTD Mercury
  • System Login Window
  • Connection Error Window
  • Setting the Date and Time
  • FTD Mercury Main Menu
  • Exiting FTD Mercury
  • Address Check Window
  • Note Entry Window
  • Setting Up Your Printers
  • Checking Your Windows Default Printer
  • Setting Up Your Reports Printer
  • Setting Up Your Mercury Message Printer
  • Receipt Printer Settings Window
  • Printer Form Settings Window
  • Setting Up Your Printers and Form Selections
  • Connecting to Network Printers
  • Receiving Orders and Messages
  • Printing French Forms and Receipts
  • Printing the Task List Report
  • Setting Up Your Employees and Passwords
  • Backing Up Your Data
  • Daily/Weekly/Monthly Checklists
  • Configuring Your System
  • FTD Mercury Configuration Window
  • Turning on and Using Address Verification Override
  • Audit Trail Window
  • Software License Window
  • About Window
  • Video Chat

The Mercury Network

• The Mercury Network

Mercury Messages

• Mercury Messages
  • Searching for Mercury Messages
  • Message Center
    • Working with Message Center
    • Attaching Incoming Orders
    • Handling Messages that Require Attention
    • Dealing with Incoming Reject Messages
    • Opening Orders Related to Messages
    • Creating New Mercury Messages
      • New Message Window
    • Responding to Mercury Messages
    • Responding to Incoming Messages
    • Responding to Outgoing Orders
    • Requesting a Price Change
    • Acknowledging Messages
      • Acknowledgment Window
    • Rejecting Incoming Orders
    • Deleting Messages from Message Center
  • Recording Phoned-In Orders
    • Printing Messages
  • Mercury Order Message
  • Message Responses
    • Message Response Window
  • Adjustment Report Message
  • Ask Message
  • Answer Message
  • Cancellation Message
  • Confirmation Message
  • Delivery Confirmation Message
  • Deny Message
    • Forward Message
  • General Message
  • REC Message List
  • Reject Message
  • Retrieval Message
  • Suspend and Resume Messages
    • Suspend Message
    • Resume Message
  • Order Detail View Window
  • Message Locate Error Window

Florist Directory & Search

• FTD Florist Link
  • Searching for a Florist
  • Searching for a Facility
  • Searching for a Florist Who Serves a Facility
  • Setting the Preferred Status for a Florist
  • Working with Florist Notes
  • How Search Results are Organized in FTD Florist Link
  • Florist Link Map Icons
  • Florist Badges
  • Florist Search Main Window
  • Facility Search Main Window
  • Preferred Status Window
  • Florist Listing Hover
  • Florist Detail Window
  • Florist Notes Window
• FTD Florist Link Administration
  • Maintaining Your Service Area in FTD Florist Link Administration
  • Maintaining Your Directory Ad in FTD Florist Link Administration
  • Maintaining Your Products in FTD Florist Link Administration
  • Maintaining Your Florist Link Marketing Options in FTD Florist Link Administration
  • Maintaining Your Facilities in FTD Florist Link Administration
  • Maintaining Your Holiday Capacity in FTD Florist Link Administration
  • Changing Your Fees in FTD Florist Link Administration
  • Viewing Request History in FTD Florist Link Administration
  • Logging in to FTD Florist Link Administration
  • Changing Your FTD Florist Link Administration Password
  • Dealing with a Forgotten Password in FTD Florist Link Administration
  • Logging out of FTD Florist Link Administration
  • Requesting a Special Listing in FTD Florist Link Administration
  • Viewing an Existing Special Listing in FTD Florist Link Administration
  • Requesting to Become a Featured Florist in Florist Link
  • Changing Your Featured Florist Pin in FTD Florist Link Administration
  • About FTD Florist Link Page
  • Maintain Service Area Page
  • Submit Directory Ad Change Request Page
  • Maintain Florist Link Marketing Page
  • Maintain Products Page
  • Maintain Facilities Page
  • Maintain Holiday Capacity Page
  • History Page
  • New Facility Request Window
  • Update Facility Request Window
  • Preferred Counts Window
  • FTD Directory Pricing

Managing Employees

• Managing Employees
  • Adding Employees
  • Editing Existing Employee Information
  • Requiring Employee Names in Order Entry and Point of Sale
  • Changing Employee Passwords
    • FTD Server Password Window
  • Terminating an Employee in Your System
    • Activating Terminated Employees
  • Handling Employee Payroll
  • Tracking Employee Time
  • Employee Types
  • Printing the Employee List
  • Employee History Information Window
  • Job Functions
  • Employee Security
  • Searching for Employees
    • Employee Search Window
  • Employee Reports
    • Generating an Employee Sales Report
    • Employee Sales Report Window

Customer Management

• Customer Management
  • Customer Detail Information Window
    • General Tab
    • House Account Tab
    • Statistics Tab
    • Credit Cards Tab
    • Contacts Tab
    • Order History Tab
    • Marketing Tab
    • Statement Tab
    • Standing Order Tab
    • Life Cycle Tab
  • Adding New Customers
  • Configuring Email Settings for Customers
  • Setting Up House Accounts
  • Preventing Charges on House Accounts
  • Viewing Customer Statistics
  • Searching for Customers
    • Customer Search Window
  • Maintaining Credit Card Information
  • Maintaining Customer Contacts
  • Viewing Order History for a Customer
    • Marking Orders Delivered from Order History
  • Standing Orders
    • Printing a List of Standing Order Templates
    • Creating Standing Order Templates
    • Editing Existing Standing Order Templates
    • Deleting Upcoming Orders to be Generated by a Standing Order Template
    • Removing All Upcoming Orders Based on a Standing Order Template
    • Deleting Existing Standing Order Templates
    • Standing Order Scheduler Window
  • Using House Accounts for Weddings
  • Customer Merge
    • Customer Merge Window
  • Customer Purge
    • Purge Customers Window
  • Customer Credit Card Window
  • Customer Account Balance Detail Window
  • Customer Account Balance Detail Report

Product Maintenance

• Product Maintenance
  • Product Codes
    • Using Product Codes in Order Entry and Point of Sale
  • Searching for Products
    • Product Search Window
  • Adding New Products
    • Adding Pictures to Products
    • Removing Pictures from Local Products
    • Product Recipes
  • Product Entry Window
  • Quick Picks
  • Copying Care Instructions
  • Deleting Products
  • Multiple Price Points
  • FTD Mercury & Your FOL Web Site
    • FOL Product Window
  • Gift Certificates
  • Coupons
  • Delivery Zones and Fees
  • Bar Codes and Products
    • Bar Code Window
• Wire Service Product Code List Window

Working with Orders

• Working with Orders
  • Point of Sale vs. Order Entry
  • Order Entry Window
  • Point of Sale Window
  • Navigating the Order Entry and Point of Sale Windows
  • Entering Orders
    • Entering Carry Out Orders
    • Entering Orders for Pickup
    • Entering Orders for Local Delivery
    • Entering Wire Out Orders
    • Entering Phoned-Out Orders
  • Attaching Incoming Orders
    • Entering Phoned-In Orders
    • Creating a Wire Out Order from an Incoming Florists Online or Flowers All Hours Order
  • Filing Incomplete Orders
  • C.O.D. Orders
  • Editing Existing Orders
  • Editing an Order from History
  • Canceling Orders
    • Cancel or Void Order Window
  • Taking Order Payments
    • Payments Window
  • Transferring Orders to Other Stores
  • Using Abbreviation Codes in Orders
    • Abbreviation Code Lookup Window
  • Caller ID and Orders
  • Gift Cards
    • Selling New Gift Cards
    • Adding Value to Gift Cards
    • Refunding the Purchase of a Gift Card
    • Accepting Gift Card Payments
    • Canceling or Refunding Orders Paid for with Gift Cards
    • Copying an Order with a Gift Card Payment
    • Issuing Store Credit with Gift Cards
    • Gift Card Reporting
    • Gift Card Activity Window
  • Tickets
    • Ticket Search Window
    • Searching for Tickets
    • Printing Ticket Search Results
    • Printing Invoices from Ticket Search
    • Opening Orders from Ticket Search
    • Copying Existing Tickets and Sales
    • Working with Tickets in Order Entry and Point of Sale
    • Copying Tickets in Order Entry and Point of Sale
    • Removing Individual Tickets from Sales
  • Handling Funerals with the Funeral Log
    • Funeral Log Window
    • Adding Funerals to the Funeral Log
    • Add Recipient Window
    • Using Funerals to Select Recipients
    • Changing Funeral Information
    • Generating Acknowledgment List Reports
    • Removing Funerals
  • Working with Recipient Pictures
    • Picture Center Window
    • Output Options Window (Pictures)
  • Standing Orders
    • Creating Standing Order Templates
    • Editing Existing Standing Order Templates
    • Deleting Existing Standing Order Templates
    • Deleting Upcoming Orders to be Generated by a Standing Order Template
    • Removing All Upcoming Orders Based on a Standing Order Template
    • Printing a List of Standing Order Templates
  • Order Entry Invoices
    • Printing Invoices to Remote Locations
    • Faxing and Emailing Invoices
    • Output Options Window
  • Delivery Confirmation
  • Processing Refunds & Exchanges
    • Refund Window
  • Order Life Cycle
  • Using Bar Codes
  • One-Off Printing
  • Printing Invoices to Remote Locations
  • Faxing and Emailing Invoices
  • Order Entry Invoices
  • Ticket Status Window
  • Map It Window
  • Card Messages and Font Sizes
  • Sending a Card to Multiple Recipients
    • Multiple Recipients Window
  • Cancel Confirmation Window
  • Email Output Window
    • Emailing an Ad Hoc Invoice, Order Confirmation, and/or Delivery Confirmation
    • Sending Order Confirmations
    • Sending Delivery Confirmations

Automatic Order Processing

• Automatic Order Processing
  • Outgoing Order Handling by Automatic Order Processing
  • Credit Card Payments and Automatic Order Processing
  • Potential Issues that Prevent Automatic Order Processing
  • Automatic Order Processing Screen
  • Configuring Automatic Order Processing
    • Configuring Automatic Order Processing for Send-Only Florists
    • Florists Online and Flowers All Hours Product Codes
    • WebGifts Processing
  • Searching for Automatically Processed Orders
  • Automatic Order Processing and the System Employee
  • Automatic Order Processing and Other Wire Services
  • Disabling Automatic Order Processing

Managing Point of Sale Sessions

• Managing Point of Sale Sessions
  • Setting Up the Cash Drawer
  • Setting Up Paid Out/In Types
  • Managing the Cash Drawer
  • Setting the Opening Balance
    • Opening Balance Window
  • Processing a No Sale Transaction
    • No Sale Window
  • Processing a Paid Out or Paid In Transaction
    • Paid Out/In Window
  • Z-Out Transactions
    • Processing a Z-Out Transaction
    • Z-Out Window
    • Money Counter Window
  • X-Out Transactions
  • Point of Sale History
    • POS Session History Window
  • POS Session Detail Window
  • POS Manual Entry Window
  • POS Registration Window
  • Reprinting Receipts

Event Planner

• Event Planner
  • Creating a New Event
  • Searching for Existing Events
  • Searching for Products
  • Searching for Abbreviation Codes
  • Editing an Existing Event
  • Creating an Event Location
  • Editing an Existing Event Location
  • Adding Products to an Event
  • Copying Events
  • Deleting Events
  • Viewing Proposals
  • Viewing Proposal Status
  • Generating Proposals
  • Accepting Proposals
  • Rejecting Proposals
  • Converting Proposals into Orders
  • Creating Cover Letters
  • Launching and Logging into Event Planner
  • Configuring the Event Planner Default Settings
  • Working with Rental Equipment
  • Printing Labels
  • Viewing Event Life Cycle Details
  • House Accounts and Event Planner
  • Logging out of Event Planner
  • Abbreviation Code Lookup Screen
  • Accept Proposal Screen
  • Ceremony Screen
  • Cover Letters Screen
  • Customer Search Screen
  • Default Settings Screen
  • Event Dashboard
  • Event Setup Screen
  • Locations Screen
  • Login Screen
  • Party or Other Screen
  • Personal Flowers Screen
  • Print Labels Screen
  • Product Search Screen
  • Proposal Screen
  • Reception Screen
  • Send Proposal Screen

Design Center

• Design Center
  • Opening Design Center
  • Assigning Products to Designers
  • Optimizing Workflows Using Bar Code Scanners
  • Analyzing Designer Workloads
  • Marking Products Designed
  • Viewing Product Pictures and Recipes
  • Attaching Design Pictures to Tickets
  • Printing Invoices from Design Center
  • Design Center Window
  • Designer Analysis Window

Processing and Settling Credit Cards

• Processing and Settling Credit Cards
  • Processing Credit Cards
  • Changing the Price for a Credit Card Prior to Settlement
  • Voice Authorizing Credit Cards
    • Credit Card Authorization Window
    • View Credit Card Authorization Window
  • Searching for Credit Card Transactions
    • Credit Card Search Window
    • Viewing Credit Card Transactions from the Credit Card Search Window
    • Resending Credit Card Transactions from the Credit Card Search Window
    • Voice Authorizing Credit Card Transactions from the Credit Card Search Window
    • Deleting Unapproved Credit Card Transactions from the Credit Card Search Window
  • Credit Card Settlement
    • Credit Card Settlement Window
  • Handling Unsettled Credit Card Authorizations
    • Unsettled Credit Card Authorizations Window
  • View Settlement Totals Window

Mercury Delivery

• Mercury Delivery
  • Address Verification
  • Mapping and Routing Using Mercury Delivery
    • Delivery Snapshot Window
    • About Mercury Delivery Processing Application Window
  • Delivery Zones
    • Creating Delivery Zones
      • Create Zone Window
      • Find Window
    • Removing Delivery Zones
    • Delivery Zones List
  • Creating Delivery Routes
    • Create Routes Window
    • Complete Route Window
    • Changing the Route Name or Origin
    • Rename Route Window
    • Route Origin Window
    • Optimizing Routes
      • Optimize Route Options Window
    • Changing the Delivery Zone for an Order
      • Change Zone Window
    • Viewing Order Details (Products)
      • Order Details Window
    • Adding Additional Orders to the Route
      • Add Order Window
      • Add Zone Window
    • Adding Non-Order Stops to the Route
    • Linking and Unlinking Orders
    • Removing Orders from the Route
    • Editing Saved (Incomplete) Routes
      • Select Saved Routes Window
      • Saved Routes Window
  • Modifying Delivery Routes
  • Viewing Routing Progress
    • Select Routing Progress Window
    • Routing Progress Window
    • Viewing the Route Details
  • Wrapping Up Routes
    • Truck Return
      • Truck Return Window
      • Handling Truck Returns
      • Marking an Entire Route as Delivered
      • Truck Stop Details Window
      • Redelivery Window
  • Follow Up Deliveries
    • Follow Up Deliveries Window
  • Using Garmin GPS Devices for Delivery
  • Delivery Reports
    • Delivery Zone Report
    • Delivery Report
      • Reprint Route Report
      • Non Routed Orders Report
      • Both Routed and Non Routed Orders Report
      • Delivered Orders Report
      • Delivery Report Window
    • Delivery Trip Analysis Report
    • Delivery Problem Report
  • Downloading Free Construction Updates
  • Wireless Delivery Confirmation
    • Setting Up Wireless Delivery Confirmation
    • Using Wireless Delivery Confirmation
      • Downloading the Route Information to the Phone
      • Receiving Orders on the Phone/Marking Orders Delivered
        • Completing a Route from a Phone
    • Updating Your etrace Phone Software
    • GPS Upgrade
      • Tracking Phone Location (With No Orders Downloaded)
    • IVR
      • Setting Up IVR
      • Activating IVR (Support Assisted)
      • Completing Delivery Routes in Mercury Delivery for IVR
      • Calling in to Receive Orders/Marking Orders Delivered
      • Completing a Route from the Phone

Mercury Marketing

• Mercury Marketing
  • Marketing Letters
  • Marketing Categories
  • Mercury Marketing
    • Creating Direct Mail Marketing Campaigns
    • Creating Other (Third-Party) Marketing Campaigns
    • Scheduling Campaigns
    • Campaign Analysis
    • Deleting Campaigns
    • Marketing Templates
    • Email Marketing Campaigns
    • Mercury Marketing Wizard
      • Welcome Panel
      • Create Campaign Panel
      • Select Target List Panel
      • Key Criteria Panel
      • Output Fields Panel
      • Preview and Edit List Panel
      • Save Campaign Panel
      • All Campaigns Window
      • Add New Referral Code Window
      • Campaign Analysis Window
      • All Criteria Window
      • Selected Criteria Window
      • Campaign Scheduler Window

FTD Mercury Mobile

• FTD Mercury Mobile
  • Confirming Orders in FTD Mercury Mobile
  • Viewing Incoming Mercury Messages in FTD Mercury Mobile
  • Viewing Order Information in FTD Mercury Mobile
  • Viewing Delivery Information in FTD Mercury Mobile
  • Viewing Messages from Mercury Support and Education
  • Configuring FTD Mercury Mobile Settings
  • Dashboard
  • Dashboard Messages
  • Delivery Snapshot
  • Delivery Confirmation
  • Settings

Wire Service Reconciliation

• Wire Service Reconciliation
  • Automatic Reconciliation
  • Manual Reconciliation
  • Editing Previous Wire Reconciliation Batches

Accounts Receivable

• Accounts Receivable
  • Establishing House Accounts
  • Receiving Payments on House Accounts
    • Receive Customer Payment on Account Window
    • Allocating Previous Payments
    • Canceling Payments
  • Statements
    • Generating Statements
    • Searching for Statements
    • Selecting the Preferred Billing Method for a Customer (Email, Fax, and/or Printed Statement)
    • Collecting Email/Fax Information
    • Re-Printing/Re-Faxing/Re-Emailing Statements
    • Validating that Statements Were Emailed or Faxed
    • Generating Invoices
    • Performing Invoice Billing
      • Invoice Billing Window
    • Deleting Finance Charges
    • Renaming Billing Cycles
    • Generate Statements Window
    • Output Statements Window
  • Deleting Finance Charges
    • Finance Charges Window
  • Searching for Statements
    • Statement Search Window
    • View Statements Window
  • Credit and Debit Memos
    • Credit/Debit Memo Window
    • Order Entry Item Window

Business Reports

• Business Reports
  • Abbreviated Customer Master List with Balance Report
  • Abbreviated Customer Master List with Days Late Report
  • Aged Analysis Reports
  • Business Snapshot Report
  • Credit Card Settlement History Report
  • Customer Account Payment Report
  • Customer Master List
  • Employee Analysis Report
  • Life Cycle Report
  • Employee Sales Report
  • Message Report
  • Payment Type Totals Report
  • Product Comparison Report
  • Product Sales Reports
  • Reciprocity Report
  • Report of Orders Filled
  • Sales by Referral Code Report
  • Sales Summary Report
  • Sales Tax Report
  • Standing Order Log Detail Report
  • Standing Order Log Summary Report
  • Tax Exempt Customer Report
  • Ticket Report
  • Wire Reconciliation Report
  • Wire Service Incoming/Outgoing Report

Mercury Accounting and QuickBooks Integration

• Mercury Accounting and QuickBooks Integration
  • Mercury Accounting Main Menu
  • If You Are Already Using QuickBooks
  • Setting Up QuickBooks
  • The Chart of Accounts Wizard
  • The Balance Wizard (Exporting to QuickBooks)
  • General Ledger Export History
  • Using QuickBooks

Fax and Email

• Fax & Email
  • Fax & Email Monitor
  • Logging into the Fax & Email Monitor Application
  • Manually Deleting Email Messages and Faxes
  • Resending a Fax
  • Resending an Email Message
  • Rescheduling Jobs

FTD Document Center

• FTD Document Center
  • Opening the FTD Document Center
  • Creating a New Template
  • Create a New Template Window
  • Opening an Existing Template
  • Customizing Templates
  • Saving the Template
  • Exiting the FTD Document Center

Mercury Administration

• Mercury Administration
  • Accounting Folder
    • HouseAccount Screen
    • Dunning Message Screen
    • Questions Screen
    • Credit Cards Screen
    • Debit Cards Screen
    • Tax Code Screen
    • POS Setting Screen
    • Marketing Screen
    • Store Transfers Screen
  • Communication Folder
    • Email Screen
    • Fax Screen
    • Internet Screen
    • MailServer Screen
    • Mercury Connection Screen
    • Phone Lines Screen
    • Remote Delivery Screen
  • Delivery Folder
    • Delivery Code Screen
    • Delivery Priority Code Screen
    • Delivery Zone Screen
    • Delivery Zone Fees Screen
    • Address Verification Screen
  • Employee Folder
    • Employees Screen
    • Employee Type Screen
    • Job Functions Screen
  • Security Folder
    • License Screen
    • Window Access Screen
    • Audit Trail Screen
  • Store Folder
    • General Screen
    • Wire Code Screen
    • Store Settings Screen
  • System Folder
    • Abbreviation Codes Screen
    • Address Types Screen
    • Reason Code Screen
    • Product Category Screen
    • Referral Codes Screen
    • Phone Types Screen
    • Paid Out/In Types Screen
    • Advanced Settings Screen
  • Printer Settings Folder
    • Form Alignment Screen
    • Printer Routing Screen
    • Default Form Printing Screen
    • Form Format Screen
  • Wire Service Folder
    • WireServices Screen
    • CurrencySettings Screen (available only on Canadian systems)
    • Automatic Order Processing Screen

Dashboard

• Dashboard
  • Dashboard Window
  • Enabling Dashboard
  • Refreshing Dashboard
  • Dashboard Messages
  • Your Message Window
  • Setting the Weather Gadget Location
    • Weather Location Window
  • Specifying the Web Address for My Link to Open
    • My Link Window
  • Configuring the Unattached Mercury Message Alert Threshold
  • About Dashboard Window

Multi-Store Capabilities

• Multi-Store Capabilities
  • Adding New Stores to Multi-Store Environments
  • Employees in Multi-Store Environments
  • Customers in Multi-Store Environments
  • Statements in Multi-Store Environments
  • Order Entry/Point of Sale in Multi-Store Environments
  • Ticket Search in Multi-Store Environments
  • Product Codes and Product Search in Multi-Store Environments
  • Wire Service Reconciliation in Multi-Store Environments
  • Reports in Multi-Store Environments
  • Remote Location Printing in Multi-Store Environments

Web Order Interface

• Web Order Interface
• How Messages are Retrieved from Your Email Account
• Processing Web Orders in FTD Mercury
• Web Order Interface Web Site Requirements

Credit Card Authorization Codes

• Credit Card Authorization Codes
• Address Verification Response Codes

State and Province Abbreviations

• State and Province Abbreviations

Debit Cards

• Debit Cards

Automatic Software Updates

• Automatic Software Updates
• Automatic Software Updates Window
• Checking for Updates
• Pausing Downloads
• Scheduling Installations and Downloads

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