Rejecting Incoming Orders

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You may need to reject an incoming order. Some reasons for doing so include it is past your delivery cutoff time, the order is outside of your delivery area, or you do not have the product requested.

Image:ImportantInfoIcon.pngYou should forward the order to another florist instead of rejecting it if another florist can fill the order instead. Only reject an order if you feel that no other florist can fill it.

To reject an incoming order in Message Center:

  1. Enter search criteria to locate the incoming order message. Click Search.
  2. In the results list, select the message, click Respond, and then select Reject from the pop-up menu. The Create REJ Message window opens.
  3. Fill out the window and click Send.
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