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- Logging into Web Portal (FOL Training Video)
- Logging into the Fax & Email Monitor Application
- Logging out of FTD Florist Directory Administration
- Logging out of FTD Florist Link Administration
- Logos
- Looking Up Abbreviation Codes in Order Entry and Point of Sale (FTD Mercury X2 Fall Training Video)
- Looking Up Abbreviation Codes in Order Entry and Point of Sale (FTD Mercury X2 Training Video)
- Looking Up Abbreviation Codes in Order Entry and Point of Sale (FTD Mercury X3 Training Video)
- Looking Up Abbreviation Codes in Order Entry and Point of Sale (Mercury Connect Training Video)
- Main Page
- Maintaining Credit Card Information
- Maintaining Credit Cards
- Maintaining Customer Contacts
- Maintaining Your Directory Ad in FTD Florist Link Administration
- Maintaining Your Facilities in FTD Florist Directory Administration
- Maintaining Your Facilities in FTD Florist Link Administration
- Maintaining Your Florist Link Marketing Options in FTD Florist Link Administration
- Maintaining Your Holiday Capacity in FTD Florist Link Administration
- Maintaining Your Products in FTD Florist Directory Administration
- Maintaining Your Products in FTD Florist Link Administration
- Maintaining Your Service Area in FTD Florist Directory Administration
- Maintaining Your Service Area in FTD Florist Link Administration
- Management
- Managing Employees
- Managing Point of Sale Sessions
- Managing the Cash Drawer
- Managing your account
- Manual Reconciliation
- Manually Deleting Email Messages and Faxes
- Manually Sending Delivery Confirmations for Wire In Orders (FTD Mercury X2 Fall Training Video)
- Manually Sending Delivery Confirmations for Wire In Orders (FTD Mercury X2 Training Video)
- Manually Sending Delivery Confirmations for Wire In Orders (FTD Mercury X3 Training Video)
- Manually Sending Delivery Confirmations for Wire In Orders (Mercury Connect Training Video)
- Manually Sending Delivery Confirmations for Wire In Orders (Mercury Connect Video)
- Manually Sending Delivery Confirmations for Wire In Orders (X1 Video)
- Map It Window
- Mapping and Routing Using Mercury Delivery
- Marketing
- Marketing Categories
- Marketing Letters
- Marketing Reports
- Marketing Templates
- Marking Orders Delivered/Not Delivered
- Marking Orders Delivered from Order History
- Marking Orders Delivered in Ticket Search (FTD Mercury X2 Fall Training Video)
- Marking Orders Delivered in Ticket Search (FTD Mercury X2 Training Video)
- Marking Orders Delivered in Ticket Search (FTD Mercury X3 Training Video)
- Marking Orders Delivered in Ticket Search (Mercury Connect Training Video)
- Marking Orders Delivered in Ticket Search (Mercury Connect Video)
- Marking Orders Delivered in Ticket Search (X1 Video)
- Marking Pickup Orders as C.O.D. (FTD Mercury X2 Fall Training Video)
- Marking Pickup Orders as C.O.D. (FTD Mercury X2 Training Video)
- Marking Pickup Orders as C.O.D. (FTD Mercury X3 Training Video)
- Marking Pickup Orders as C.O.D. (Mercury Connect Training Video)
- Marking Pickup Orders as C.O.D. (Mercury Connect Video)
- Marking Pickup Orders as C.O.D. (X1 Video)
- Marking Products Designed
- Marking an Entire Route as Delivered
- Mercury 2000/3000 Emulation
- Mercury 2000 & 3000 CD Installation Instructions
- Mercury Accounting Main Menu
- Mercury Accounting Training
- Mercury Accounting and QuickBooks Integration
- Mercury Administration
- Mercury Administration: Abbreviation Codes Screen
- Mercury Administration: Accounting Folder
- Mercury Administration: Address Types Screen
- Mercury Administration: Address Verification Screen
- Mercury Administration: Advanced Settings Screen
- Mercury Administration: Audit Trail Screen
- Mercury Administration: Automatic Order Processing Screen
- Mercury Administration: Communication Folder
- Mercury Administration: Credit Cards Screen
- Mercury Administration: CurrencySettings Screen
- Mercury Administration: Default Form Printing Screen
- Mercury Administration: Delivery Code Screen
- Mercury Administration: Delivery Folder
- Mercury Administration: Delivery Priority Code Screen
- Mercury Administration: Delivery Zone Fees Screen
- Mercury Administration: Delivery Zone Screen
- Mercury Administration: Dunning Message Screen
- Mercury Administration: Email Screen
- Mercury Administration: Employee Folder
- Mercury Administration: Employee Type Screen
- Mercury Administration: Employees Screen
- Mercury Administration: Fax Screen
- Mercury Administration: Form Alignment Screen
- Mercury Administration: Form Format Screen
- Mercury Administration: General Screen
- Mercury Administration: HouseAccount Screen
- Mercury Administration: Internet Screen
- Mercury Administration: Job Functions Screen
- Mercury Administration: License Screen
- Mercury Administration: MailServer Screen
- Mercury Administration: Marketing Screen
- Mercury Administration: Mercury Connection Screen
- Mercury Administration: PIN Pad Settings
- Mercury Administration: POS Setting Screen
- Mercury Administration: Paid Out/In Types Screen
- Mercury Administration: Phone Lines Screen
- Mercury Administration: Phone Types Screen
- Mercury Administration: Printer Routing Screen
- Mercury Administration: Printer Settings Folder
- Mercury Administration: Product Category Screen
- Mercury Administration: Questions Screen
- Mercury Administration: Reason Code Screen
- Mercury Administration: Referral Codes Screen
- Mercury Administration: Remote Delivery Screen
- Mercury Administration: Security Folder
- Mercury Administration: Store Folder
- Mercury Administration: Store Settings Screen
- Mercury Administration: Store Transfers Screen
- Mercury Administration: System Folder
- Mercury Administration: Tax Code Screen
- Mercury Administration: Text Message Screen
- Mercury Administration: Window Access Screen
- Mercury Administration: WireServices Screen
- Mercury Administration: Wire Code Screen
- Mercury Administration: Wire Service Folder
- Mercury Administration Accounting Folder
- Mercury Administration Automatic Order Processing Screen
- Mercury Administration Communication Folder
- Mercury Administration Delivery Folder
- Mercury Administration Employee Folder
- Mercury Administration Printer Settings Folder
- Mercury Administration Security Folder
- Mercury Administration Store Folder
- Mercury Administration System Folder
- Mercury Administration WireServices Screen
- Mercury Administration Wire Service Folder
- Mercury Advantage CD Installation Instructions
- Mercury Cloud
- Mercury Connect
- Mercury Connect Login Instructions
- Mercury Connect RSA Removal Tool
- Mercury Connect Report Center
- Mercury Connect Setup Questionnaire
- Mercury Connect Training Videos (FTD Mercury X1)
- Mercury Connect Training Videos (FTD Mercury X2 Fall)
- Mercury Delivery
- Mercury Delivery Training
- Mercury Direct
- Mercury Direct: Answering a Question (ANS Message)
- Mercury Direct: Asking a Question (ASK Message)
- Mercury Direct: Canceling an Order (CAN Message)
- Mercury Direct: Checking for Connectivity
- Mercury Direct: Confirming a Cancellation (CON Message)
- Mercury Direct: Denying a Cancellation (DEN Message)
- Mercury Direct: Download and Setup Instructions
- Mercury Direct: Entering Dates in Date Fields
- Mercury Direct: Facility Search
- Mercury Direct: Florist Search
- Mercury Direct: Forwarding an Order (FOR Message)
- Mercury Direct: Mercury Direct Technical Support Information
- Mercury Direct: Message Search
- Mercury Direct: Receiving Orders and Messages
- Mercury Direct: Reciprocity Report
- Mercury Direct: Rejecting an Order (REJ Message)
- Mercury Direct: Requesting a Price Change
- Mercury Direct: Selection Guide
- Mercury Direct: Sending Administrative Messages
- Mercury Direct: Sending Order-Related Messages
- Mercury Direct: Sending Orders
- Mercury Direct: Sending a Delivery Confirmation
- Mercury Direct: The Basics
- Mercury Direct: The Mercury Network
- Mercury Direct: What's New
- Mercury Direct Directory CD Installation Instructions
- Mercury Direct Plus Control Panel
- Mercury Direct Plus Main Menu
- Mercury Direct Unconfirmed Deliveries Site
- Mercury Marketing
- Mercury Marketing Training
- Mercury Marketing Webinar (Time: 1.5 hours)
- Mercury Marketing Wizard
- Mercury Marketing Wizard: Add New Referral Code Window
- Mercury Marketing Wizard: All Campaigns Window
- Mercury Marketing Wizard: All Criteria Window
- Mercury Marketing Wizard: Campaign Analysis Window
- Mercury Marketing Wizard: Campaign Scheduler Window
- Mercury Marketing Wizard: Create Campaign Panel
- Mercury Marketing Wizard: Key Criteria Panel
- Mercury Marketing Wizard: Output Fields Panel
- Mercury Marketing Wizard: Preview and Edit List Panel
- Mercury Marketing Wizard: Save Campaign Panel
- Mercury Marketing Wizard: Select Target List Panel
- Mercury Marketing Wizard: Selected Criteria Window
- Mercury Marketing Wizard: Welcome Panel
- Mercury Message Overview
- Mercury Messages
- Mercury Order Message
- Merging Customers
- Message Center
- Message Center (FTD Mercury X2 Fall Training Video)
- Message Center (FTD Mercury X2 Training Video)
- Message Center (FTD Mercury X3 Training Video)
- Message Center (Mercury Connect Training Video)
- Message Center (Mercury Connect Video)
- Message Center (X1 Video)
- Message Center Demo
- Message Center Video Demonstration
- Message Center Window Areas
- Message Locate Error Window
- Message Report
- Message Response Window
- Message Responses
- Modifying an Existing Template
- Modifying an employee
- Modifying default enclosure cards
- Money Counter Window
- Moving Categories
- Moving Categories (FOL Training Video)
- Multi-Store Capabilities
- Multi-Ticket Sales (FTD Mercury X2 Fall Training Video)
- Multi-Ticket Sales (FTD Mercury X2 Training Video)
- Multi-Ticket Sales (FTD Mercury X3 Training Video)
- Multi-Ticket Sales (Mercury Connect Training Video)
- Multiple Price Points
- Multiple Recipients Window
- My Link Window
- Navigating the Order Entry and Point of Sale Windows
- New & Enhanced in FTD Mercury
- New Features in Order Entry and Point of Sale Video Demonstration
- New Message Window
- New and Enhanced in FTD Mercury X3 & X3 Fall
- New and Enhanced in FTD Mercury X4 & X4 Fall
- New and Enhanced in FTD Mercury X5 & X5 Fall
- New and Enhanced in FTD Mercury X6 Fall
- No Access
- No Sale Transactions (FTD Mercury X2 Fall Training Video)
- No Sale Transactions (FTD Mercury X2 Training Video)
- No Sale Transactions (FTD Mercury X3 Training Video)
- No Sale Transactions (Mercury Connect Training Video)
- No Sale Transactions (Mercury Connect Video)
- No Sale Transactions (X1 Video)
- No Sale Window
- Non Routed Orders Report
- Note Entry Window
- OYP
- Offerline
- One-Off Printing
- Opening Balance Window
- Opening Design Center
- Opening Orders Related to Messages
- Opening Orders from Ticket Search
- Opening an Existing Template
- Opening the FTD Document Center
- Opening the Message Center from the FTD Mercury Main Menu
- Opening the Message Center from the Order Entry and Point of Sale Windows
- Opt-In Report
- Opt-Out Report
- Optimize Route Options
- Optimizing Routes
- Optimizing Workflows Using Bar Code Scanners
- Order Confirmations
- Order Detail View Window
- Order Details Window
- Order Entry/Point of Sale in Multi-Store Environments
- Order Entry Invoices
- Order Entry Item Window
- Order Entry Window
- Order Entry and Point of Sale Windows New Features Demo
- Order Entry vs. Point of Sale (FTD Mercury X2 Fall Training Video)
- Order Entry vs. Point of Sale (FTD Mercury X2 Training Video)
- Order Entry vs. Point of Sale (FTD Mercury X3 Training Video)
- Order Entry vs. Point of Sale (Mercury Connect Training Video)
- Order Entry vs. Point of Sale (Mercury Connect Video)
- Order Entry vs. Point of Sale (X1 Video)
- Order History Tab Areas
- Order Life Cycle
- Order Life Cycle (FTD Mercury X2 Fall Training Video)
- Order Life Cycle (FTD Mercury X2 Training Video)
- Order Life Cycle (FTD Mercury X3 Training Video)
- Order Life Cycle (Mercury Connect Training Video)
- Order Life Cycle (Mercury Connect Video)
- Order Life Cycle (X1 Video)
- Order Management
- Our Guarantee
- Outgoing Order Handling by Automatic Order Processing
- Output Fields Panel
- Output Options Window
- Output Options Window (Pictures)
- Output Statements Window
- Override Availability
- Overriding Product Availability (FOL Training Video)
- POS Manual Entry Window
- POS Registration Window
- POS Session Detail Window
- POS Session History Window
- Paid Out/In Window
- Partial Refunds (FTD Mercury X2 Fall Training Video)
- Partial Refunds (FTD Mercury X2 Training Video)
- Partial Refunds (FTD Mercury X3 Training Video)
- Partial Refunds (Mercury Connect Training Video)
- Password
- Pausing Downloads
- Payment Tender
- Payment Type Totals Report
- Payments Window
- Performing Invoice Billing
- Performing Invoice Billing (FTD Mercury X2 Fall Training Video)
- Performing Invoice Billing (FTD Mercury X3 Training Video)
- Performing Invoice Billing (Mercury Connect Training Video)
- Performing a Retail ToGo Transaction
- Performing a Z-Out at the End of the Day (FTD Mercury X2 Fall Training Video)
- Performing a Z-Out at the End of the Day (FTD Mercury X2 Training Video)
- Performing a Z-Out at the End of the Day (FTD Mercury X3 Training Video)
- Performing a Z-Out at the End of the Day (Mercury Connect Training Video)
- Performing a Z-Out at the End of the Day (Mercury Connect Video)
- Performing a Z-Out at the End of the Day (X1 Video)
- Phoning Out Orders (FTD Mercury X2 Fall Training Video)
- Phoning Out Orders (FTD Mercury X2 Training Video)
- Phoning Out Orders (FTD Mercury X3 Training Video)
- Phoning Out Orders (Mercury Connect Training Video)
- Phoning Out Orders (Mercury Connect Video)
- Phoning Out Orders (X1 Video)
- Pick-up
- Picture Center (FTD Mercury X2 Fall Training Video)
- Picture Center (FTD Mercury X2 Training Video)
- Picture Center (FTD Mercury X3 Training Video)
- Picture Center (Mercury Connect Training Video)
- Picture Center Window
- Placing Refund Value on an FTD Gift Card Using One-Click Refunds
- Point of Sale History
- Point of Sale Window
- Point of Sale vs. Order Entry
- Pool Address Window
- Pool Delivery Zones
- Potential Issues that Prevent Automatic Order Processing
- Predefined Campaigns
- Preferred Status Window
- Preventing Charges on House Accounts
- Preventing House Account Charges (FTD Mercury X2 Fall Training Video)
- Preventing House Account Charges (FTD Mercury X3 Training Video)
- Preventing House Account Charges (Mercury Connect Training Video)
- Preview and Edit List Panel
- Price Changes
- Printer Form Settings Window
- Printing French Forms and Receipts
- Printing Invoices
- Printing Invoices from Design Center
- Printing Invoices from Ticket Search
- Printing Invoices to Remote Locations
- Printing Mercury Messages
- Printing Messages
- Printing Ticket Search Results
- Printing a List of Standing Order Templates
- Printing an enclosure card
- Printing in Mercury Direct
- Printing notifications
- Printing the Employee List
- Printing the Task List Report
- Processing Credit Cards
- Processing Incoming Orders Video Demonstration
- Processing Incoming Phone Orders Video Demonstration
- Processing Outgoing Wire Orders Demo
- Processing Outgoing Wire Orders Video Demonstration
- Processing Phoned-in Orders
- Processing Refunds & Exchanges
- Processing Web Orders in FTD Mercury
- Processing a No Sale Transaction
- Processing a Paid Out or Paid In Transaction
- Processing a Z-Out Transaction
- Processing and Settling Credit Cards
- Product Activation-Pricing
- Product Analysis Report Fields
- Product Category Messages
- Product Code and Quantity Entry
- Product Codes
- Product Codes and Product Search in Multi-Store Environments
- Product Comparison Report
- Product Entry Window
- Product Entry Window Areas
- Product Maintenance
- Product Maintenance (FTD Mercury X)
- Product Recipes
- Product Sales Reports
- Product Search Window
- Product Search Window Areas
- Product Subgroups
- Products
- Products & Pricing
- Promo Products
- Protecting Customers from Customer Purge
- Purge Customers Window
- Purging Customers
- Quick Picks
- Quick Picks (FTD Mercury X2 Fall Training Video)
- Quick Picks (FTD Mercury X2 Training Video)
- Quick Picks (FTD Mercury X3 Training Video)
- Quick Picks (Mercury Connect Training Video)
- Quick Picks (Mercury Connect Video)
- Quick Picks (X1 Video)
- REC Message List
- Re-Printing/Re-Faxing/Re-Emailing Statements
- Receipt Printer Settings Window
- Receive Customer Payment on Account Window
- Receiving Orders and Messages
- Receiving Orders on the Phone/Marking Orders Delivered
- Receiving Payments in Order Entry (FTD Mercury X2 Fall Training Video)
- Receiving Payments in Order Entry (FTD Mercury X2 Training Video)
- Receiving Payments in Order Entry (FTD Mercury X3 Training Video)
- Receiving Payments in Order Entry (Mercury Connect Training Video)
- Receiving Payments in Order Entry (Mercury Connect Video)
- Receiving Payments in Order Entry (X1 Video)
- Receiving Payments in Point of Sale (FTD Mercury X2 Fall Training Video)
- Receiving Payments in Point of Sale (FTD Mercury X2 Training Video)
- Receiving Payments in Point of Sale (FTD Mercury X3 Training Video)
- Receiving Payments in Point of Sale (Mercury Connect Training Video)
- Receiving Payments in Point of Sale (Mercury Connect Video)
- Receiving Payments in Point of Sale (X1 Video)
- Receiving Payments on House Accounts
- Receiving Payments on Wedding Accounts
- Reciprocity Report
- Recording Phoned-In Orders
- Redelivery Window
- Refreshing Dashboard
- Refund Window
- Refunding the Purchase of a Gift Card
- Reject Message
- Rejecting Incoming Orders
- Rejecting Wire In Orders from the Mercury Network (FTD Mercury X2 Fall Training Video)
- Rejecting Wire In Orders from the Mercury Network (FTD Mercury X2 Training Video)
- Rejecting Wire In Orders from the Mercury Network (FTD Mercury X3 Training Video)
- Rejecting Wire In Orders from the Mercury Network (Mercury Connect Training Video)
- Rejecting Wire In Orders from the Mercury Network (Mercury Connect Video)
- Rejecting Wire In Orders from the Mercury Network (X1 Video)
- Rejecting an Incoming Order
- Relaunch External Communications
- Reminders Report
- Remote Location Printing in Multi-Store Environments
- Remove Product
- Removing All Upcoming Orders Based on a Standing Order Template
- Removing Custom Products from Your FOL Web Site
- Removing Finance Charges (FTD Mercury X2 Fall Training Video)
- Removing Finance Charges (FTD Mercury X3 Training Video)
- Removing Finance Charges (Mercury Connect Training Video)
- Removing Funerals
- Removing Funerals from the Funeral Log
- Removing Individual Tickets from Sales
- Removing Pictures
- Removing Pictures from Local Products
- Removing a Previous Route from the GPS Device
- Rename Route
- Renaming Billing Cycles
- Renaming Billing Cycles (FTD Mercury X2 Fall Training Video)
- Renaming Billing Cycles (FTD Mercury X3 Training Video)
- Renaming Billing Cycles (Mercury Connect Training Video)
- Report
- Report Center: Aged Analysis Report
- Report Center: Customer Account Payments Report
- Report Center: Customer Master Report
- Report Center: Product Sales Report
- Report Center: Report of Orders Filled
- Report Center: Sales Summary Report
- Report Center: Sales Tax Report
- Report Center: Tax Exempt Customer Report
- Report Order Filled (REC Message)
- Report of Orders Filled
- Reports
- Reports in Multi-Store Environments
- Reprint Route Report
- Reprinting & Emailing Invoices (FTD Mercury X2 Fall Training Video)
- Reprinting & Emailing Invoices (FTD Mercury X2 Training Video)
- Reprinting & Emailing Invoices (FTD Mercury X3 Training Video)
- Reprinting & Emailing Invoices (Mercury Connect Training Video)
- Reprinting & Emailing Invoices (Mercury Connect Video)
- Reprinting & Emailing Invoices (X1 Video)
- Reprinting Receipts
- Reprinting Receipts (FTD Mercury X2 Fall Training Video)
- Reprinting Receipts (FTD Mercury X2 Training Video)
- Reprinting Receipts (FTD Mercury X3 Training Video)
- Reprinting Receipts (Mercury Connect Training Video)
- Reprinting Receipts (Mercury Connect Video)
- Reprinting Receipts (X1 Video)
- Requesting a Price Change
- Requesting a Special Listing in FTD Florist Link Administration
- Requesting to Become a Featured Florist in Florist Link
- Requiring Employee Names in Order Entry and Point of Sale
- Rescheduling Jobs
- Resending Credit Card Transactions from the Credit Card Search Window
- Resending Rejected Wire Out Orders (FTD Mercury X2 Fall Training Video)
- Resending Rejected Wire Out Orders (FTD Mercury X2 Training Video)
- Resending Rejected Wire Out Orders (FTD Mercury X3 Training Video)
- Resending Rejected Wire Out Orders (Mercury Connect Training Video)
- Resending Rejected Wire Out Orders (Mercury Connect Video)
- Resending Rejected Wire Out Orders (X1 Video)
- Resending a Fax
- Resending an Email Message
- Resetting a forgotten password
- Responding to Incoming Messages
- Responding to Mercury Messages
- Responding to Outgoing Orders
- Resume Message
- Resume Message (RES Message)
- Resuming Your Previously Suspended System (FTD Mercury X2 Fall Training Video)
- Resuming Your Previously Suspended System (FTD Mercury X2 Training Video)
- Resuming Your Previously Suspended System (FTD Mercury X3 Training Video)
- Resuming Your Previously Suspended System (Mercury Connect Training Video)
- Resuming Your Previously Suspended System (Mercury Connect Video)