Mercury Direct: Forwarding an Order (FOR Message)

From FloristWiki

The Forward message allows the filling Member to forward an order to an alternate Member for delivery. When you select an alternate Member, the network routes the order and billing to that Member.

Do not forward Mercury orders by telephone. If you do, you will remain the filling Member on the Clearing House billing statement. Using the Forward message allows the network to reassign the order to the Member actually filling the order.

To create a Forward message:

1. On the Mercury Direct Main Menu, click Forward an Order.
2. Click the magnifying glass icon next to the Order Number field. The Message Search window opens.
3. By default Message Search will list all incoming and outgoing orders if you click Search. If necessary, specify additional information to narrow your search, and then click the Search button.
4. When you locate the order that you would like to forward, highlight the order and then click Select. The Forward an Order screen will reappear with most of the information completed for you.
5. From the Reason Type list, select your reason for sending this message.
6. In the Reason or Note Text field, add notes as needed.
7. In the Operator field, enter your name.
8. In the Other Florist Information area, select the florist to whom you would like to forward the order. To do this, either type the florist code in the Florist Code field, or click the magnifying glass icon to access a Florist Search. If you are searching for the new filling florist, locate and select the florist so that the florist’s information populates the fields in the Forward message.
9. Click Submit to send the message during the next Mercury Direct communications session. If you want to send the message immediately, on the Mercury Direct Main Menu, click Transmit Now.