Mercury Direct: Confirming a Cancellation (CON Message)
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The Confirm message allows you to confirm a cancellation request. For example, you may receive a Cancel Message requesting that an order not be filled. To confirm this cancellation, you must send a Confirm message.
To adjust Clearing House billing, the Confirm message and the Cancel message must be sent during the same calendar month as the original order. If a Deny message is sent after a confirmation was sent for the same order, the Deny overrides the Confirm message.
To create a Confirm message:
- On the Mercury Direct Main Menu, click Confirm a Cancellation.
- Click the magnifying glass icon next to the Order Number field. The Message Search window opens.
- In Message Search, locate the CAN message that you are confirming. To do this, select a message type of CAN and then click the Search button.
- When you locate the CAN message that you would like to confirm, highlight the CAN message, and then click Select. The Confirm a Cancellation screen will reappear with most of the information completed for you.
- In the Reason or Note Text field, add notes as needed.
- In the Operator field, enter your name.
- Click Submit to send the message during the next Mercury Direct communications session. If you want to send the message immediately, on the Mercury Direct Main Menu, click Transmit Now.