Placing Refund Value on an FTD Gift Card Using One-Click Refunds

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  1. In the Point of Sale window, click Lookup. The Ticket Search window opens.
  2. Enter search criteria to locate the ticket you are refunding and click Search.
  3. Right-click in the order you are refunding and select Refund Sale. The Point of Sale window will display with the product marked as a refund.
  4. Swipe the gift card being used for the refund. The Description field will show the number of the gift card.
  5. In the Amount field, enter the amount of the refund.
  6. Click Payment. The Refund window will appear.
  7. Click Complete. The refund value will be loaded on the gift card.

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