Removing Individual Tickets from Sales

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You can remove individual tickets from a multi-ticket order in both Order Entry and Point of Sale. However, you cannot remove a ticket once payment has been received on an order (unless the sale is paid by house charge).


If you remove a ticket from a sale, the ticket is removed, not canceled. There will be no record that the ticket you removed ever existed.

To remove a ticket from an order that contains multiple tickets:

  1. From the Order Entry or Point of Sale window, right-click on the tab of the ticket you want to remove and click Remove.
  2. Confirm the ticket removal.

Once you have removed a ticket, the payment amount is updated to reflect the new order amount.

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