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  1. Canceling Orders in Order Entry (FTD Mercury X2 Training Video) ‎(18:01, 12 October 2010)
  2. Changing the Payment Amount for Credit Card Orders (FTD Mercury X2 Training Video) ‎(18:01, 12 October 2010)
  3. Checking Credit Card Status (FTD Mercury X2 Training Video) ‎(18:02, 12 October 2010)
  4. Checking for Incomplete, Filed, and Pending Orders (FTD Mercury X2 Training Video) ‎(18:02, 12 October 2010)
  5. Copying Tickets (FTD Mercury X2 Training Video) ‎(18:02, 12 October 2010)
  6. Design Center (FTD Mercury X2 Training Video) ‎(18:03, 12 October 2010)
  7. Entering Local Orders (FTD Mercury X2 Training Video) ‎(18:03, 12 October 2010)
  8. Handling Phoned-In Orders (FTD Mercury X2 Training Video) ‎(18:04, 12 October 2010)
  9. Handling Returns & Exchanges (FTD Mercury X2 Training Video) ‎(18:04, 12 October 2010)
  10. Issuing a Refund Using Order Entry (FTD Mercury X2 Training Video) ‎(18:05, 12 October 2010)
  11. Looking Up Abbreviation Codes in Order Entry and Point of Sale (FTD Mercury X2 Training Video) ‎(18:05, 12 October 2010)
  12. Marking Orders Delivered in Ticket Search (FTD Mercury X2 Training Video) ‎(18:05, 12 October 2010)
  13. Marking Pickup Orders as C.O.D. (FTD Mercury X2 Training Video) ‎(18:06, 12 October 2010)
  14. Multi-Ticket Sales (FTD Mercury X2 Training Video) ‎(18:06, 12 October 2010)
  15. Order Life Cycle (FTD Mercury X2 Training Video) ‎(18:06, 12 October 2010)
  16. Partial Refunds (FTD Mercury X2 Training Video) ‎(18:07, 12 October 2010)
  17. Phoning Out Orders (FTD Mercury X2 Training Video) ‎(18:07, 12 October 2010)
  18. Picture Center (FTD Mercury X2 Training Video) ‎(18:09, 12 October 2010)
  19. Searching for Orders and Tickets (FTD Mercury X2 Training Video) ‎(18:09, 12 October 2010)
  20. Taking Orders for Pickup (FTD Mercury X2 Training Video) ‎(18:09, 12 October 2010)
  21. Ticket Status (FTD Mercury X2 Training Video) ‎(18:10, 12 October 2010)
  22. Sending Wire Out Orders over the Mercury Network (FTD Mercury X2 Fall Training Video) ‎(19:04, 12 October 2010)
  23. FTD Mercury X1 Training Videos ‎(21:18, 12 October 2010)
  24. FTD Mercury X2 Training Videos ‎(21:28, 12 October 2010)
  25. Order Entry vs. Point of Sale (FTD Mercury X2 Training Video) ‎(21:29, 12 October 2010)
  26. Mercury Connect Training Videos (FTD Mercury X1) ‎(21:31, 12 October 2010)
  27. FTD Mercury Main Menu Overview (Mercury Connect Training Video) ‎(21:59, 12 October 2010)
  28. Getting Help in Mercury Connect (Mercury Connect Training Video) ‎(22:00, 12 October 2010)
  29. Message Center (Mercury Connect Training Video) ‎(22:05, 12 October 2010)
  30. Order Entry vs. Point of Sale (FTD Mercury X2 Fall Training Video) ‎(15:40, 13 October 2010)
  31. Order Entry vs. Point of Sale (Mercury Connect Training Video) ‎(15:41, 13 October 2010)
  32. Entering Local Orders (Mercury Connect Training Video) ‎(15:45, 13 October 2010)
  33. Sending Wire Out Orders over the Mercury Network (Mercury Connect Training Video) ‎(15:46, 13 October 2010)
  34. Handling Wire In Orders from the Mercury Network (Mercury Connect Training Video) ‎(15:46, 13 October 2010)
  35. Cash & Carry Sales (Mercury Connect Training Video) ‎(15:46, 13 October 2010)
  36. Address Verification (Mercury Connect Training Video) ‎(15:57, 13 October 2010)
  37. Changing the FTD Mercury Administrator Password (Mercury Connect Training Video) ‎(15:57, 13 October 2010)
  38. Configuring Printer Form Settings (Mercury Connect Training Video) ‎(15:57, 13 October 2010)
  39. Creating Your Email Cover Letter (Mercury Connect Training Video) ‎(15:57, 13 October 2010)
  40. Customizing Your FTD Mercury Client Configuration (Mercury Connect Training Video) ‎(15:58, 13 October 2010)
  41. FTD Shutdown & FTD Startup (Mercury Connect Training Video) ‎(15:58, 13 October 2010)
  42. Logging in to FTD Mercury (Mercury Connect Training Video) ‎(15:58, 13 October 2010)
  43. Suspending Your System (Mercury Connect Training Video) ‎(15:58, 13 October 2010)
  44. Configuring Automatic Deliver Confirmations for Wire In Orders (Mercury Connect Training Video) ‎(16:19, 13 October 2010)
  45. Creating Your Email Delivery Confirmation Template (Mercury Connect Training Video) ‎(16:19, 13 October 2010)
  46. Email Monitor (Mercury Connect Training Video) ‎(16:19, 13 October 2010)
  47. Manually Sending Delivery Confirmations for Wire In Orders (Mercury Connect Training Video) ‎(16:20, 13 October 2010)
  48. Setting Up Automatic Email Delivery Confirmation (Mercury Connect Training Video) ‎(16:20, 13 October 2010)
  49. Adding Abbreviation Codes (Mercury Connect Training Video) ‎(16:34, 13 October 2010)
  50. Adding Employees (Mercury Connect Training Video) ‎(16:34, 13 October 2010)
  51. Adding Product Categories in Mercury Administration (Mercury Connect Training Video) ‎(16:34, 13 October 2010)
  52. Applying Email Templates in Mercury Administration (Mercury Connect Training Video) ‎(16:34, 13 October 2010)
  53. Audit Trail Examples (Mercury Connect Training Video) ‎(16:34, 13 October 2010)
  54. Configuring Audit Trail in Mercury Administration (Mercury Connect Training Video) ‎(16:35, 13 October 2010)
  55. Configuring House Accounts in Mercury Administration (Mercury Connect Training Video) ‎(16:35, 13 October 2010)
  56. Configuring Point of Sale in Mercury Administration (Mercury Connect Training Video) ‎(16:35, 13 October 2010)
  57. Configuring Printer Routing in Mercury Administration (Mercury Connect Training Video) ‎(16:35, 13 October 2010)
  58. Configuring Store Settings in Mercury Administration (Mercury Connect Training Video) ‎(16:36, 13 October 2010)
  59. Configuring Window Access in Mercury Administration (Mercury Connect Training Video) ‎(16:36, 13 October 2010)
  60. Renaming Billing Cycles (Mercury Connect Training Video) ‎(16:36, 13 October 2010)
  61. Setting Form Printing Defaults in Mercury Administration (Mercury Connect Training Video) ‎(16:36, 13 October 2010)
  62. Updating Tax Codes in Mercury Administration (Mercury Connect Training Video) ‎(16:37, 13 October 2010)
  63. Configuring Credit Cards in Mercury Administration (Mercury Connect Training Video) ‎(16:37, 13 October 2010)
  64. Creating a Holiday Direct Mail Marketing Campaign (Mercury Connect Training Video) ‎(16:40, 13 October 2010)
  65. Creating a Holiday Email Marketing Campaign (Mercury Connect Training Video) ‎(16:41, 13 October 2010)
  66. Creating a Reminder Direct Mail Marketing Campaign (Mercury Connect Training Video) ‎(16:41, 13 October 2010)
  67. Creating a Reminder Email Marketing Campaign (Mercury Connect Training Video) ‎(16:41, 13 October 2010)
  68. Aged Analysis Report (Mercury Connect Training Video) ‎(16:49, 13 October 2010)
  69. Credit Card Settlement History Report (Mercury Connect Training Video) ‎(16:49, 13 October 2010)
  70. Generating Reports (Mercury Connect Training Video) ‎(16:49, 13 October 2010)
  71. Generating the Customer Life Cycle Report (Mercury Connect Training Video) ‎(16:50, 13 October 2010)
  72. Generating the Order Life Cycle Report (Mercury Connect Training Video) ‎(16:50, 13 October 2010)
  73. Generating Your Sales Overview Using the Balance Wizard (Mercury Connect Training Video) ‎(16:50, 13 October 2010)
  74. Sales Summary Report (Mercury Connect Training Video) ‎(16:50, 13 October 2010)
  75. Sales Tax Report (Mercury Connect Training Video) ‎(16:50, 13 October 2010)
  76. Canceling and Refunding Orders in Point of Sale (Mercury Connect Training Video) ‎(16:59, 13 October 2010)
  77. Entering the Opening Balance in Point of Sale (Mercury Connect Training Video) ‎(16:59, 13 October 2010)
  78. Issuing a Refund Using Point of Sale (Mercury Connect Training Video) ‎(16:59, 13 October 2010)
  79. No Sale Transactions (Mercury Connect Training Video) ‎(16:59, 13 October 2010)
  80. Performing a Z-Out at the End of the Day (Mercury Connect Training Video) ‎(16:59, 13 October 2010)
  81. Receiving Payments in Point of Sale (Mercury Connect Training Video) ‎(17:00, 13 October 2010)
  82. Reprinting Receipts (Mercury Connect Training Video) ‎(17:00, 13 October 2010)
  83. Selling & Loading Gift Cards (Mercury Connect Training Video) ‎(17:00, 13 October 2010)
  84. Using Point of Sale for Paid in and Paid Out Transactions (Mercury Connect Training Video) ‎(17:00, 13 October 2010)
  85. Checking for Mercury Network Connectivity Using Dashboard (Mercury Connect Training Video) ‎(17:11, 13 October 2010)
  86. Customizing the Dashboard (Mercury Connect Training Video) ‎(17:11, 13 October 2010)
  87. Dashboard Indicators (Mercury Connect Training Video) ‎(17:12, 13 October 2010)
  88. Dashboard Messages (Mercury Connect Training Video) ‎(17:12, 13 October 2010)
  89. Dashboard Overview (Mercury Connect Training Video) ‎(17:12, 13 October 2010)
  90. Dashboard Status (Mercury Connect Training Video) ‎(17:12, 13 October 2010)
  91. Adding Products (Mercury Connect Training Video) ‎(17:18, 13 October 2010)
  92. Quick Picks (Mercury Connect Training Video) ‎(17:18, 13 October 2010)
  93. Searching for Products (Mercury Connect Training Video) ‎(17:18, 13 October 2010)
  94. Florist Listings in FTD Florist Link (Mercury Connect Training Video) ‎(17:21, 13 October 2010)
  95. Funeral Log (Mercury Connect Training Video) ‎(17:21, 13 October 2010)
  96. Searching for Facilities from the Mercury Main Menu (Mercury Connect Training Video) ‎(17:21, 13 October 2010)
  97. Searching for Facilities in Order Entry or Point of Sale (Mercury Connect Training Video) ‎(17:21, 13 October 2010)
  98. Searching for Florists from the Mercury Main Menu (Mercury Connect Training Video) ‎(17:21, 13 October 2010)
  99. Searching for Florists in Order Entry or Point of Sale (Mercury Connect Training Video) ‎(17:21, 13 October 2010)
  100. Setting the Preferred Status for a Florist in FTD Florist Link (Mercury Connect Training Video) ‎(17:22, 13 October 2010)
  101. Using Advanced Options when Searching for Florists (Mercury Connect Training Video) ‎(17:22, 13 October 2010)
  102. Adding Customers (Mercury Connect Training Video) ‎(17:27, 13 October 2010)
  103. Canceling a House Account Payment (Mercury Connect Training Video) ‎(17:27, 13 October 2010)
  104. Credit & Debit Memos (Mercury Connect Training Video) ‎(17:27, 13 October 2010)
  105. Customer Detail Information (Mercury Connect Training Video) ‎(17:27, 13 October 2010)
  106. Customer Order History (Mercury Connect Training Video) ‎(17:27, 13 October 2010)
  107. Generating Statements (Mercury Connect Training Video) ‎(17:28, 13 October 2010)
  108. Performing Invoice Billing (Mercury Connect Training Video) ‎(17:28, 13 October 2010)
  109. Preventing House Account Charges (Mercury Connect Training Video) ‎(17:28, 13 October 2010)
  110. Receiving Payments in Order Entry (Mercury Connect Training Video) ‎(17:28, 13 October 2010)
  111. Removing Finance Charges (Mercury Connect Training Video) ‎(17:28, 13 October 2010)
  112. Reprinting & Emailing Invoices (Mercury Connect Training Video) ‎(17:29, 13 October 2010)
  113. Searching for Customers (Mercury Connect Training Video) ‎(17:29, 13 October 2010)
  114. Setting Up House Accounts (Mercury Connect Training Video) ‎(17:29, 13 October 2010)
  115. Answering Incoming Ask Messages (Mercury Connect Training Video) ‎(17:36, 13 October 2010)
  116. Canceling a Wire Out Order (Mercury Connect Training Video) ‎(17:36, 13 October 2010)
  117. Confirming an Incoming Cancel Request (Mercury Connect Training Video) ‎(17:36, 13 October 2010)
  118. Creating and Sending Your Received Messages List (Mercury Connect Training Video) ‎(17:37, 13 October 2010)
  119. Denying an Incoming Cancel Request (Mercury Connect Training Video) ‎(17:37, 13 October 2010)
  120. Handling Incoming Price Change Requests (Mercury Connect Training Video) ‎(17:37, 13 October 2010)
  121. Rejecting Wire In Orders from the Mercury Network (Mercury Connect Training Video) ‎(17:38, 13 October 2010)
  122. Resending Rejected Wire Out Orders (Mercury Connect Training Video) ‎(17:38, 13 October 2010)
  123. Resuming Your Previously Suspended System (Mercury Connect Training Video) ‎(17:38, 13 October 2010)
  124. Sending Ask Messages (Mercury Connect Training Video) ‎(17:39, 13 October 2010)
  125. Sending Price Change Requests (Mercury Connect Training Video) ‎(17:39, 13 October 2010)
  126. Assigning Products to Designers (Mercury Connect Training Video) ‎(17:49, 13 October 2010)
  127. Attaching Design Pictures to Orders (Mercury Connect Training Video) ‎(17:50, 13 October 2010)
  128. Canceling Orders in Order Entry (Mercury Connect Training Video) ‎(17:50, 13 October 2010)
  129. Changing the Payment Amount for Credit Card Orders (Mercury Connect Training Video) ‎(17:50, 13 October 2010)
  130. Checking Credit Card Status (Mercury Connect Training Video) ‎(17:51, 13 October 2010)
  131. Checking for Incomplete, Filed, and Pending Orders (Mercury Connect Training Video) ‎(17:51, 13 October 2010)
  132. Copying Tickets (Mercury Connect Training Video) ‎(17:51, 13 October 2010)
  133. Design Center (Mercury Connect Training Video) ‎(17:51, 13 October 2010)
  134. Handling Phoned-In Orders (Mercury Connect Training Video) ‎(17:52, 13 October 2010)
  135. Handling Returns & Exchanges (Mercury Connect Training Video) ‎(17:52, 13 October 2010)
  136. Issuing a Refund Using Order Entry (Mercury Connect Training Video) ‎(17:52, 13 October 2010)
  137. Looking Up Abbreviation Codes in Order Entry and Point of Sale (Mercury Connect Training Video) ‎(17:52, 13 October 2010)
  138. Marking Orders Delivered in Ticket Search (Mercury Connect Training Video) ‎(17:52, 13 October 2010)
  139. Marking Pickup Orders as C.O.D. (Mercury Connect Training Video) ‎(17:53, 13 October 2010)
  140. Multi-Ticket Sales (Mercury Connect Training Video) ‎(17:53, 13 October 2010)
  141. Order Life Cycle (Mercury Connect Training Video) ‎(17:53, 13 October 2010)
  142. Partial Refunds (Mercury Connect Training Video) ‎(17:53, 13 October 2010)
  143. Phoning Out Orders (Mercury Connect Training Video) ‎(17:54, 13 October 2010)
  144. Picture Center (Mercury Connect Training Video) ‎(17:54, 13 October 2010)
  145. Searching for Orders and Tickets (Mercury ConnectTraining Video) ‎(17:54, 13 October 2010)
  146. Taking Orders for Pickup (Mercury Connect Training Video) ‎(17:54, 13 October 2010)
  147. Ticket Status (Mercury Connect Training Video) ‎(17:54, 13 October 2010)
  148. Exiting the Mercury Direct Control Panel ‎(16:59, 14 October 2010)
  149. Mercury Direct: Entering Dates in Date Fields ‎(17:03, 14 October 2010)
  150. Mercury Direct: Mercury Direct Technical Support Information ‎(20:38, 14 October 2010)
  151. Mercury Direct: Sending Orders ‎(21:22, 14 October 2010)
  152. Mercury Direct: The Mercury Network ‎(15:13, 15 October 2010)
  153. Host Computer Operations ‎(15:15, 15 October 2010)
  154. Slimcast Messages ‎(15:17, 15 October 2010)
  155. Exiting the Mercury Direct Client ‎(15:18, 15 October 2010)
  156. Starting the Mercury Direct Client ‎(15:25, 15 October 2010)
  157. Mercury Direct: Asking a Question (ASK Message) ‎(15:55, 15 October 2010)
  158. Mercury Direct: Answering a Question (ANS Message) ‎(15:55, 15 October 2010)
  159. Mercury Direct: Requesting a Price Change ‎(15:55, 15 October 2010)
  160. Mercury Direct: Forwarding an Order (FOR Message) ‎(16:01, 15 October 2010)
  161. Mercury Direct: Rejecting an Order (REJ Message) ‎(16:04, 15 October 2010)
  162. Mercury Direct: Denying a Cancellation (DEN Message) ‎(16:05, 15 October 2010)
  163. Mercury Direct: Confirming a Cancellation (CON Message) ‎(16:07, 15 October 2010)
  164. Mercury Direct: Canceling an Order (CAN Message) ‎(16:10, 15 October 2010)
  165. Suspend Message (SUS Message) ‎(16:31, 15 October 2010)
  166. Resume Message (RES Message) ‎(16:37, 15 October 2010)
  167. Retrieval Message (RET Message) ‎(16:44, 15 October 2010)
  168. General Messages (GEN Message) ‎(16:49, 15 October 2010)
  169. Adjustment Message (ADJ Message) ‎(16:56, 15 October 2010)
  170. Report Order Filled (REC Message) ‎(17:11, 15 October 2010)
  171. Mercury 2000/3000 Emulation ‎(17:20, 15 October 2010)
  172. Mercury Direct: Sending a Delivery Confirmation ‎(17:24, 15 October 2010)
  173. Mercury Direct: Message Search ‎(17:27, 15 October 2010)
  174. FTD Mercury Video Demonstrations ‎(15:02, 21 October 2010)
  175. FTD Mercury X2 Installation Instructions ‎(22:59, 27 October 2010)
  176. Training Request ‎(15:38, 29 October 2010)
  177. FTD Mercury X2 Fall New & Enhanced Features ‎(21:02, 29 October 2010)
  178. Mercury Administration Accounting Folder ‎(19:49, 22 November 2010)
  179. Mercury Administration Communication Folder ‎(20:01, 22 November 2010)
  180. Mercury Administration Delivery Folder ‎(20:02, 22 November 2010)
  181. Mercury Administration Employee Folder ‎(20:03, 22 November 2010)
  182. Mercury Administration Security Folder ‎(20:03, 22 November 2010)
  183. Mercury Administration Store Folder ‎(20:04, 22 November 2010)
  184. Mercury Administration System Folder ‎(20:05, 22 November 2010)
  185. Mercury Administration Printer Settings Folder ‎(20:06, 22 November 2010)
  186. Mercury Administration Wire Service Folder ‎(20:07, 22 November 2010)
  187. Mercury Connect Training Videos (FTD Mercury X2 Fall) ‎(20:15, 22 November 2010)
  188. Assigning Products to Designers (FTD Mercury X) ‎(20:21, 22 November 2010)
  189. Designer Analysis Window ‎(21:16, 22 November 2010)
  190. Design Center (FTD Mercury X2) ‎(21:18, 22 November 2010)
  191. FTD Mercury X2 Fall Installation Instructions ‎(21:04, 29 November 2010)
  192. Setting the Current Exchange Rate ‎(18:59, 15 December 2010)
  193. Setting the Conversion Chart Multiplier ‎(18:59, 15 December 2010)
  194. Mercury Administration WireServices Screen ‎(19:00, 15 December 2010)
  195. Changes for Quebec Florists Effective 1-January-2011 - English ‎(22:31, 15 December 2010)
  196. Changements our les Fleuristes au Québec - Effectif le 1er Janvier 2011 - Français ‎(23:11, 15 December 2010)
  197. Tax Changes for Quebec Florists Effective 1-Jan-2011 ‎(23:11, 15 December 2010)
  198. Weather ‎(18:08, 1 February 2011)
  199. FTD Mercury X2 Documentation ‎(19:18, 2 February 2011)
  200. FTD Server Password Window ‎(19:32, 2 February 2011)
  201. Recording Phoned-In Orders ‎(17:16, 14 February 2011)
  202. General Ledger Export History ‎(17:23, 14 February 2011)
  203. Point of Sale History ‎(17:27, 14 February 2011)
  204. POS Session Detail Window ‎(17:27, 14 February 2011)
  205. POS Session History Window ‎(17:28, 14 February 2011)
  206. Setting Up the Cash Drawer ‎(17:28, 14 February 2011)
  207. Managing the Cash Drawer ‎(17:29, 14 February 2011)
  208. Opening Balance Window ‎(17:30, 14 February 2011)
  209. Processing a No Sale Transaction ‎(17:30, 14 February 2011)
  210. No Sale Window ‎(17:30, 14 February 2011)
  211. Paid Out/In Window ‎(17:38, 14 February 2011)
  212. Z-Out Transactions ‎(17:39, 14 February 2011)
  213. Z-Out Window ‎(17:40, 14 February 2011)
  214. Reprinting Receipts ‎(17:41, 14 February 2011)
  215. POS Manual Entry Window ‎(17:41, 14 February 2011)
  216. POS Registration Window ‎(17:42, 14 February 2011)
  217. Establishing House Accounts ‎(18:31, 14 February 2011)
  218. Allocating Previous Payments ‎(18:32, 14 February 2011)
  219. Credit/Debit Memo Window ‎(18:33, 14 February 2011)
  220. Processing Credit Cards ‎(18:52, 14 February 2011)
  221. Credit Card Authorization Window ‎(18:53, 14 February 2011)
  222. Changing the Price for a Credit Card Prior to Settlement ‎(18:53, 14 February 2011)
  223. Searching for Credit Card Transactions ‎(18:54, 14 February 2011)
  224. Viewing Credit Card Transactions from the Credit Card Search Window ‎(18:54, 14 February 2011)
  225. View Credit Card Authorization Window ‎(18:54, 14 February 2011)
  226. Voice Authorizing Credit Card Transactions from the Credit Card Search Window ‎(18:55, 14 February 2011)
  227. Credit Card Settlement ‎(18:59, 14 February 2011)
  228. View Settlement Totals Window ‎(18:59, 14 February 2011)
  229. Scheduling Campaigns ‎(19:04, 14 February 2011)
  230. Mercury Marketing Wizard: All Criteria Window ‎(19:10, 14 February 2011)
  231. Mercury Marketing Wizard: Selected Criteria Window ‎(19:11, 14 February 2011)
  232. Mercury Marketing Wizard ‎(19:14, 14 February 2011)
  233. Deleting Campaigns ‎(19:17, 14 February 2011)
  234. Marketing Categories ‎(19:19, 14 February 2011)
  235. Viewing Gift Card Activity ‎(21:49, 14 February 2011)
  236. Entering Wire Out Orders ‎(21:51, 14 February 2011)
  237. Entering Phoned-Out Orders ‎(21:51, 14 February 2011)
  238. Creating a Wire Out Order from an Incoming Florists Online or Flowers All Hours Order ‎(21:52, 14 February 2011)
  239. Transferring Orders to Other Stores ‎(21:55, 14 February 2011)
  240. Using Abbreviation Codes in Orders ‎(22:01, 14 February 2011)
  241. Caller ID and Orders ‎(22:02, 14 February 2011)
  242. Deleting Existing Standing Order Templates ‎(22:04, 14 February 2011)
  243. Removing All Upcoming Orders Based on a Standing Order Template ‎(22:04, 14 February 2011)
  244. Copying Tickets in Order Entry and Point of Sale ‎(22:09, 14 February 2011)
  245. Editing Existing Orders ‎(22:10, 14 February 2011)
  246. Card Messages and Font Sizes ‎(22:11, 14 February 2011)
  247. Sending a Card to Multiple Recipients ‎(22:11, 14 February 2011)
  248. Printing Invoices to Remote Locations ‎(22:12, 14 February 2011)
  249. Cancel Confirmation Window ‎(22:14, 14 February 2011)
  250. Cancel or Void Order Window ‎(22:15, 14 February 2011)
  251. Customer Credit Card Window ‎(23:38, 14 February 2011)
  252. Customer Account Balance Detail Window ‎(23:39, 14 February 2011)
  253. Customer Account Balance Detail Report ‎(23:40, 14 February 2011)
  254. Mercury Administration: Accounting Folder ‎(23:46, 14 February 2011)
  255. Mercury Administration: Delivery Folder ‎(23:46, 14 February 2011)
  256. Mercury Administration: Employee Folder ‎(23:47, 14 February 2011)
  257. Mercury Administration: Security Folder ‎(23:47, 14 February 2011)
  258. Mercury Administration: Store Folder ‎(23:47, 14 February 2011)
  259. Mercury Administration: System Folder ‎(23:48, 14 February 2011)
  260. Mercury Administration: Printer Settings Folder ‎(23:48, 14 February 2011)
  261. Mercury Administration: Wire Service Folder ‎(23:48, 14 February 2011)
  262. Point of Sale Window ‎(17:57, 15 February 2011)
  263. Navigating the Order Entry and Point of Sale Windows ‎(17:57, 15 February 2011)
  264. Picture Center Window ‎(17:59, 15 February 2011)
  265. Editing an Order from History ‎(18:07, 15 February 2011)
  266. Mercury Administration: MailServer Screen ‎(18:13, 15 February 2011)
  267. Mercury Administration: Delivery Priority Code Screen ‎(18:15, 15 February 2011)
  268. Pool Address Window ‎(18:16, 15 February 2011)
  269. Mercury Administration: Delivery Zone Fees Screen ‎(18:17, 15 February 2011)
  270. Mercury Administration: Address Verification Screen ‎(18:20, 15 February 2011)
  271. Mercury Administration: Employee Type Screen ‎(18:21, 15 February 2011)
  272. Collecting Email/Fax Information ‎(18:59, 15 February 2011)
  273. Selecting the Preferred Billing Method for a Customer (Email, Fax, and/or Printed Statement) ‎(18:59, 15 February 2011)
  274. Symantec Endpoint Protection Installation Instructions ‎(21:23, 15 February 2011)
  275. Searching for Tickets (FTD Mercury X) ‎(22:54, 15 February 2011)
  276. Gift Card Activity Window ‎(19:54, 16 February 2011)
  277. Printer Form Settings Window ‎(22:50, 16 February 2011)
  278. Message Center ‎(22:57, 16 February 2011)
  279. Mercury 2000 & 3000 CD Installation Instructions ‎(01:26, 17 February 2011)
  280. Mercury Marketing Wizard: Select Target List Panel ‎(17:14, 17 February 2011)
  281. Mercury Marketing Wizard: Output Fields Panel ‎(17:16, 17 February 2011)
  282. Mercury Marketing Wizard: All Campaigns Window ‎(17:55, 17 February 2011)
  283. Mercury Marketing Wizard: Add New Referral Code Window ‎(17:56, 17 February 2011)
  284. Mercury Marketing Wizard: Campaign Scheduler Window ‎(17:58, 17 February 2011)
  285. Email Output Window ‎(19:17, 22 February 2011)
  286. Customer Email Addresses Window ‎(19:33, 22 February 2011)
  287. Order Confirmations ‎(19:55, 22 February 2011)
  288. Adding Funerals to the Funeral Log ‎(22:17, 23 February 2011)
  289. Add Recipient Window ‎(22:27, 23 February 2011)
  290. Mercury Administration: Dunning Message Screen ‎(19:07, 24 February 2011)
  291. Mercury Administration: Questions Screen ‎(19:07, 24 February 2011)
  292. Mercury Administration: POS Setting Screen ‎(19:10, 24 February 2011)
  293. Mercury Administration: Marketing Screen ‎(19:10, 24 February 2011)
  294. Mercury Administration: Form Alignment Screen ‎(19:25, 24 February 2011)
  295. Mercury Administration: Printer Routing Screen ‎(19:26, 24 February 2011)
  296. Pool Delivery Zones ‎(19:28, 24 February 2011)
  297. Mercury Administration: Reason Code Screen ‎(19:40, 24 February 2011)
  298. Mercury Administration: Referral Codes Screen ‎(19:41, 24 February 2011)
  299. Mercury Administration: Paid Out/In Types Screen ‎(19:43, 24 February 2011)
  300. Mercury Administration: License Screen ‎(19:48, 24 February 2011)
  301. FTD Mercury & Your FOL Web Site ‎(18:16, 4 March 2011)
  302. Wire Service Product Code List Window ‎(18:17, 4 March 2011)
  303. Address Check Window ‎(18:26, 4 March 2011)
  304. Connection Error Window ‎(18:27, 4 March 2011)
  305. Standing Order Scheduler Window ‎(19:00, 4 March 2011)
  306. Configuring the Unattached Mercury Message Alert Threshold ‎(19:05, 4 March 2011)
  307. Message Responses ‎(19:11, 4 March 2011)
  308. Deleting Messages from Message Center ‎(19:24, 4 March 2011)
  309. Opening Orders Related to Messages ‎(19:25, 4 March 2011)
  310. Validating that Statements Were Emailed or Faxed ‎(19:47, 4 March 2011)
  311. Select Saved Routes Window ‎(20:22, 4 March 2011)
  312. Viewing Order Details (Products) ‎(20:25, 4 March 2011)
  313. Refunding the Purchase of a Gift Card ‎(22:53, 4 March 2011)
  314. Canceling or Refunding Orders Paid for with Gift Cards ‎(22:57, 4 March 2011)
  315. Copying an Order with a Gift Card Payment ‎(22:57, 4 March 2011)
  316. Gift Card Reporting ‎(23:00, 4 March 2011)
  317. Message Response Window ‎(17:11, 8 March 2011)
  318. Responding to Incoming Messages ‎(19:44, 8 March 2011)
  319. Requesting a Price Change ‎(19:48, 8 March 2011)
  320. Marking an Entire Route as Delivered ‎(00:11, 10 March 2011)
  321. FTD Florist Directory CD Installation Instructions ‎(22:34, 10 March 2011)
  322. Routine Procedures in Mercury Direct 4.6 ‎(18:50, 11 March 2011)
  323. Output Options Window (Pictures) ‎(16:26, 17 March 2011)
  324. Emails and Confirmations Window ‎(17:19, 17 March 2011)
  325. Abbreviated Customer Master List with Balance Report ‎(20:48, 17 March 2011)
  326. Abbreviated Customer Master List with Days Late Report ‎(20:49, 17 March 2011)
  327. Business Snapshot Report ‎(20:51, 17 March 2011)
  328. Credit Card Settlement History Report ‎(20:51, 17 March 2011)
  329. Employee Analysis Report ‎(20:52, 17 March 2011)
  330. Wire Service Incoming/Outgoing Report ‎(20:53, 17 March 2011)
  331. Ticket Report ‎(20:53, 17 March 2011)
  332. Standing Order Log Summary Report ‎(20:55, 17 March 2011)
  333. Standing Order Log Detail Report ‎(20:56, 17 March 2011)
  334. Sales by Referral Code Report ‎(20:57, 17 March 2011)
  335. Reciprocity Report ‎(20:57, 17 March 2011)
  336. Product Comparison Report ‎(20:58, 17 March 2011)
  337. Payment Type Totals Report ‎(20:58, 17 March 2011)
  338. Message Report ‎(20:58, 17 March 2011)
  339. Life Cycle Report ‎(20:59, 17 March 2011)
  340. Employee Sales Report ‎(20:59, 17 March 2011)
  341. Refreshing Dashboard ‎(21:38, 29 March 2011)
  342. Mercury Direct: Checking for Connectivity ‎(17:57, 31 March 2011)
  343. Mercury Direct: Selection Guide ‎(18:22, 31 March 2011)
  344. Test Page ‎(19:43, 4 April 2011)
  345. Refund Window ‎(20:33, 12 April 2011)
  346. Alert ANTIVIRUS UPDATE 2 ‎(17:42, 18 April 2011)
  347. Test New Breaking News ‎(17:52, 18 April 2011)
  348. Alert ‎(18:05, 18 April 2011)
  349. Mercury Connect Login Instructions ‎(23:11, 18 April 2011)
  350. Mercury Direct: Sending Order-Related Messages ‎(22:31, 20 April 2011)
  351. Mercury Direct: Sending Administrative Messages ‎(22:32, 20 April 2011)
  352. Mercury Message Overview ‎(22:36, 22 April 2011)
  353. Tip of the Day: MTAC Chat ‎(21:22, 29 April 2011)
  354. Tip of the Day: Gift Cards ‎(21:23, 29 April 2011)
  355. Tip of the Day: Abbreviation Code Lookup ‎(21:46, 29 April 2011)
  356. Tip of the Day: F1 Help ‎(21:48, 29 April 2011)
  357. Tip of the Day: Funeral Acknowledgment Report ‎(21:50, 29 April 2011)
  358. Tip of the Day: Design Pictures ‎(21:52, 29 April 2011)
  359. Tip of the Day: Garmin GPS Devices ‎(21:52, 29 April 2011)
  360. Tip of the Day: Dashboard Personalization ‎(21:53, 29 April 2011)
  361. TEST NEW HOME ‎(21:57, 29 April 2011)
  362. FTD Mercury Directory CD Installation Instructions ‎(22:01, 29 April 2011)
  363. Alert connectivity ‎(16:47, 7 May 2011)
  364. Windows Updates ‎(16:52, 7 May 2011)
  365. FTD Mercury X or X1 Introduction Webinar ‎(16:32, 9 May 2011)
  366. FTD Mercury X or X1 Introduction Training (Time: 1 hour) ‎(16:48, 9 May 2011)
  367. Mercury Accounting Training ‎(19:40, 9 May 2011)
  368. FTD Mercury Auto Wire Reconciliation Training ‎(19:41, 9 May 2011)
  369. Mercury Delivery Training ‎(19:42, 9 May 2011)
  370. Advanced Mercury Marketing Training ‎(19:42, 9 May 2011)
  371. Mercury Marketing Training ‎(19:44, 9 May 2011)
  372. Logging in to FTD Florist Directory Administration ‎(22:21, 16 May 2011)
  373. Changing Your FTD Florist Directory Administration Password ‎(22:21, 16 May 2011)
  374. Maintaining Your Service Area in FTD Florist Directory Administration ‎(22:21, 16 May 2011)
  375. Maintaining Your Facilities in FTD Florist Directory Administration ‎(22:22, 16 May 2011)
  376. Viewing Request History in FTD Florist Directory Administration ‎(22:22, 16 May 2011)
  377. Logging out of FTD Florist Directory Administration ‎(22:23, 16 May 2011)
  378. FTD Florist Directory Administration: About FTD Florist Link Page ‎(22:23, 16 May 2011)
  379. FTD Florist Directory Administration: History Page ‎(22:24, 16 May 2011)
  380. FTD Florist Directory Administration: Update Facility Request Window ‎(23:11, 16 May 2011)
  381. FTD Florist Directory Administration: Maintain Service Area Page ‎(23:13, 16 May 2011)
  382. FTD Florist Directory Administration: Maintain Facilities Page ‎(23:18, 16 May 2011)
  383. Maintaining Your Products in FTD Florist Directory Administration ‎(23:19, 16 May 2011)
  384. El Sitio de Pedidos no Confirmados de FTD ‎(17:00, 2 June 2011)
  385. Tip of the Day: Quick Picks ‎(20:44, 7 July 2011)
  386. Tip of the Day: Same for Recipient Address ‎(20:46, 7 July 2011)
  387. Tip of the Day: Enclosure Cards ‎(20:47, 7 July 2011)
  388. FTD Mercury X3 Documentation ‎(17:48, 11 July 2011)
  389. Copying Existing Tickets and Sales ‎(18:38, 11 July 2011)
  390. Printing Ticket Search Results ‎(18:40, 11 July 2011)
  391. Printing Invoices from Ticket Search ‎(18:43, 11 July 2011)
  392. Opening Orders from Ticket Search ‎(18:44, 11 July 2011)
  393. Working with Tickets in Order Entry and Point of Sale ‎(18:45, 11 July 2011)
  394. Adding Employees ‎(20:31, 11 July 2011)
  395. Handling Employee Payroll ‎(20:34, 11 July 2011)
  396. Generating an Employee Sales Report ‎(20:35, 11 July 2011)
  397. Employee Reports ‎(20:36, 11 July 2011)
  398. Employee History Information Window ‎(20:37, 11 July 2011)
  399. Employee Sales Report Window ‎(20:37, 11 July 2011)
  400. Employee Security ‎(20:40, 11 July 2011)
  401. Job Functions ‎(20:47, 11 July 2011)
  402. Employee Types ‎(20:51, 11 July 2011)
  403. Searching for Employees ‎(20:55, 11 July 2011)
  404. Tracking Employee Time ‎(20:57, 11 July 2011)
  405. Activating Terminated Employees ‎(20:59, 11 July 2011)
  406. Terminating an Employee in Your System ‎(20:59, 11 July 2011)
  407. Changing Employee Passwords ‎(21:00, 11 July 2011)
  408. Requiring Employee Names in Order Entry and Point of Sale ‎(21:00, 11 July 2011)
  409. Editing Existing Employee Information ‎(21:00, 11 July 2011)
  410. Credit Card Payments and Automatic Order Processing ‎(21:34, 11 July 2011)
  411. Potential Issues that Prevent Automatic Order Processing ‎(21:34, 11 July 2011)
  412. Configuring Automatic Order Processing ‎(21:35, 11 July 2011)
  413. Automatic Order Processing and Other Wire Services ‎(21:49, 11 July 2011)
  414. WebGifts Processing ‎(21:49, 11 July 2011)
  415. Searching for Automatically Processed Orders ‎(21:51, 11 July 2011)
  416. Automatic Order Processing and the System Employee ‎(21:53, 11 July 2011)
  417. Adding New Stores to Multi-Store Environments ‎(17:40, 12 July 2011)
  418. Employees in Multi-Store Environments ‎(17:41, 12 July 2011)
  419. Statements in Multi-Store Environments ‎(17:42, 12 July 2011)
  420. Ticket Search in Multi-Store Environments ‎(17:44, 12 July 2011)
  421. Remote Location Printing in Multi-Store Environments ‎(17:46, 12 July 2011)
  422. Reports in Multi-Store Environments ‎(17:48, 12 July 2011)
  423. Wire Service Reconciliation in Multi-Store Environments ‎(17:49, 12 July 2011)
  424. Product Codes and Product Search in Multi-Store Environments ‎(17:55, 12 July 2011)
  425. Customers in Multi-Store Environments ‎(17:58, 12 July 2011)
  426. Order Entry/Point of Sale in Multi-Store Environments ‎(17:59, 12 July 2011)
  427. Mercury Connect ‎(21:33, 12 July 2011)
  428. Searching for Tickets ‎(15:59, 14 July 2011)
  429. FTDStartup and FTDShutdown ‎(16:40, 14 July 2011)
  430. Setting the Date and Time ‎(16:42, 14 July 2011)
  431. Setting Up Your Printers ‎(16:44, 14 July 2011)
  432. Setting Up Your Employees and Passwords ‎(16:45, 14 July 2011)
  433. Printing French Forms and Receipts ‎(16:45, 14 July 2011)
  434. Printing the Task List Report ‎(16:45, 14 July 2011)
  435. Configuring Your System ‎(16:46, 14 July 2011)
  436. Exiting FTD Mercury ‎(16:46, 14 July 2011)
  437. Video Chat ‎(16:46, 14 July 2011)
  438. Audit Trail Window ‎(16:47, 14 July 2011)
  439. Note Entry Window ‎(16:47, 14 July 2011)
  440. Software License Window ‎(16:47, 14 July 2011)
  441. About Window ‎(16:48, 14 July 2011)
  442. Working with Message Center ‎(16:51, 14 July 2011)
  443. Printing Mercury Messages ‎(16:52, 14 July 2011)
  444. Order Detail View Window ‎(16:52, 14 July 2011)
  445. New Message Window ‎(16:52, 14 July 2011)
  446. Message Locate Error Window ‎(16:53, 14 July 2011)
  447. Confirmation Message ‎(16:56, 14 July 2011)
  448. Answer Message ‎(17:57, 14 July 2011)
  449. Cancellation Message ‎(18:10, 14 July 2011)
  450. Ask Message ‎(18:17, 14 July 2011)
  451. Viewing Customer Statistics ‎(21:58, 14 July 2011)
  452. Purge Customers Window ‎(22:00, 14 July 2011)
  453. Customer Detail Information Window ‎(22:00, 14 July 2011)
  454. Viewing Order History for a Customer ‎(22:03, 14 July 2011)
  455. Marking Orders Delivered from Order History ‎(22:08, 14 July 2011)
  456. Customer Detail Information Window - House Account Tab ‎(22:24, 14 July 2011)
  457. Customer Detail Information Window - Statement Tab ‎(22:26, 14 July 2011)
  458. Customer Detail Information Window - Standing Order Tab ‎(22:26, 14 July 2011)
  459. Report Center: Customer Account Payments Report ‎(19:58, 25 July 2011)
  460. Report Center: Tax Exempt Customer Report ‎(20:07, 25 July 2011)
  461. Report Center: Aged Analysis Report ‎(20:12, 25 July 2011)
  462. Report Center: Customer Master Report ‎(20:13, 25 July 2011)
  463. Report Center: Sales Summary Report ‎(20:15, 25 July 2011)
  464. Report Center: Report of Orders Filled ‎(20:19, 25 July 2011)
  465. Report Center: Sales Tax Report ‎(21:21, 25 July 2011)
  466. Report Center: Product Sales Report ‎(22:10, 25 July 2011)
  467. Checking for Updates ‎(16:41, 26 July 2011)
  468. Pausing Downloads ‎(16:42, 26 July 2011)
  469. Scheduling Installations and Downloads ‎(16:43, 26 July 2011)
  470. Automatic Software Updates Window ‎(16:45, 26 July 2011)
  471. Saving the Template ‎(16:47, 26 July 2011)
  472. Exiting the FTD Document Center ‎(16:48, 26 July 2011)
  473. Create a New Template Window ‎(16:48, 26 July 2011)
  474. Opening the FTD Document Center ‎(16:49, 26 July 2011)
  475. Creating a New Email Template ‎(16:50, 26 July 2011)
  476. Opening an Existing Template ‎(16:52, 26 July 2011)
  477. Customizing Templates ‎(17:07, 26 July 2011)
  478. Fax & Email Monitor ‎(17:29, 26 July 2011)
  479. Logging into the Fax & Email Monitor Application ‎(17:30, 26 July 2011)
  480. Manually Deleting Email Messages and Faxes ‎(17:31, 26 July 2011)
  481. Resending a Fax ‎(17:31, 26 July 2011)
  482. Resending an Email Message ‎(17:32, 26 July 2011)
  483. Rescheduling Jobs ‎(17:32, 26 July 2011)
  484. Faxing and Emailing Invoices ‎(17:34, 26 July 2011)
  485. Viewing Incoming Mercury Messages in FTD Mercury Mobile ‎(17:37, 26 July 2011)
  486. FTD Mercury Mobile Dashboard Messages ‎(17:39, 26 July 2011)
  487. FTD Mercury Mobile Dashboard C.O.D. Orders Screen ‎(17:39, 26 July 2011)
  488. FTD Mercury Mobile Dashboard Pickup Orders Screen ‎(17:40, 26 July 2011)
  489. FTD Mercury Mobile Dashboard Undelivered Orders Screen ‎(17:40, 26 July 2011)
  490. FTD Mercury Mobile Dashboard Declined Credit Cards Screen ‎(17:41, 26 July 2011)
  491. FTD Mercury Mobile Dashboard Unauthorized Credit Cards Screen ‎(17:41, 26 July 2011)
  492. FTD Mercury Mobile Dashboard Incomplete Transactions Screen ‎(17:41, 26 July 2011)
  493. FTD Mercury Mobile Dashboard Filed Orders Screen ‎(17:42, 26 July 2011)
  494. FTD Mercury Mobile Dashboard Requires Attention Screen ‎(17:43, 26 July 2011)
  495. FTD Mercury Mobile Dashboard Order Details Screen ‎(17:46, 26 July 2011)
  496. Logging into Web Portal (FOL Training Video) ‎(14:45, 4 August 2011)
  497. Changing Prices (FOL Training Video) ‎(14:46, 4 August 2011)
  498. Retrieving a Forgotten Password (FOL Training Video) ‎(14:46, 4 August 2011)
  499. Setting Promotion Products (FOL Training Video) ‎(14:47, 4 August 2011)
  500. Suspending FOL Orders (FOL Training Video) ‎(14:47, 4 August 2011)

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