Adjustment Message (ADJ Message)

From FloristWiki

The Adjustment Message allows only the sending Member to report an error on the Outgoing Orders section on the Combined Report.

Do not file this report until you have contacted the filling Member and an agreement is reached concerning the error. Do not file this report for errors listed in the “Confirmation of Orders Filled (Incoming)” section of the Combined Report. You should contact the sending Member, explain the error and authorize the sending Member to file the Adjustment.

To send an Adjustment message:

1. On the Mercury Direct Main Menu, click the Message menu, and then click Adjustment (ADJ).
2. From the Your Code list, select the wire service code of the shop that sent the order (if you have multiple shops).
3. In the Recipient field, enter the initials of the recipient. You can entee up to three characters in this field.
4. In the Filling Florist Code field, enter the florist code of the shop that filled the order; or click on the magnifying glass icon to perfor a Florist Search, where you can search for the filling florist.
5. In the Combined Report Number field, enter the report number of the Combined Report on which the error occurred. Enter the number in the following format: NN-1 where NN is the month of the year. For example, 02-1 would be February’s report.
6. In the Mercury/ROF Number field, you can enter either the Mercury program number or the Report of Orders Filled number. Enter the number in the following format: ANNNNA (F2031J) for the Mercury program number or NNN-NN (071-09) for the Report of Orders Filled number.
7. In the Delivery Date field, enter the delivery date of the order on which the error occurred.
8. In the Order Amount field, enter the price of the order as it appears on the Combined Report.
9. In the Over/Under Charge field, enter the correct order amount. Do not enter the difference.
10. From the Reason list, select the reason why you are sending the Adjustment message.
11. If you want to enter any additional text to further explain the message, enter this information in the Reason Text field.
12. In the Operator field, enter your name.
13. Click Submit to send the message during the next Mercury Direct Communications session. If you want to send the message immediately, click Submit, then click the Transmit Now button on the Mercury Direct Main Menu.