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  1. Viewing Customer Statistics ‎(21:58, 14 July 2011)
  2. Purge Customers Window ‎(22:00, 14 July 2011)
  3. Customer Detail Information Window ‎(22:00, 14 July 2011)
  4. Viewing Order History for a Customer ‎(22:03, 14 July 2011)
  5. Marking Orders Delivered from Order History ‎(22:08, 14 July 2011)
  6. Customer Detail Information Window - House Account Tab ‎(22:24, 14 July 2011)
  7. Customer Detail Information Window - Statement Tab ‎(22:26, 14 July 2011)
  8. Customer Detail Information Window - Standing Order Tab ‎(22:26, 14 July 2011)
  9. Report Center: Customer Account Payments Report ‎(19:58, 25 July 2011)
  10. Report Center: Tax Exempt Customer Report ‎(20:07, 25 July 2011)
  11. Report Center: Aged Analysis Report ‎(20:12, 25 July 2011)
  12. Report Center: Customer Master Report ‎(20:13, 25 July 2011)
  13. Report Center: Sales Summary Report ‎(20:15, 25 July 2011)
  14. Report Center: Report of Orders Filled ‎(20:19, 25 July 2011)
  15. Report Center: Sales Tax Report ‎(21:21, 25 July 2011)
  16. Report Center: Product Sales Report ‎(22:10, 25 July 2011)
  17. Checking for Updates ‎(16:41, 26 July 2011)
  18. Pausing Downloads ‎(16:42, 26 July 2011)
  19. Scheduling Installations and Downloads ‎(16:43, 26 July 2011)
  20. Automatic Software Updates Window ‎(16:45, 26 July 2011)
  21. Saving the Template ‎(16:47, 26 July 2011)
  22. Exiting the FTD Document Center ‎(16:48, 26 July 2011)
  23. Create a New Template Window ‎(16:48, 26 July 2011)
  24. Opening the FTD Document Center ‎(16:49, 26 July 2011)
  25. Creating a New Email Template ‎(16:50, 26 July 2011)
  26. Opening an Existing Template ‎(16:52, 26 July 2011)
  27. Customizing Templates ‎(17:07, 26 July 2011)
  28. Fax & Email Monitor ‎(17:29, 26 July 2011)
  29. Logging into the Fax & Email Monitor Application ‎(17:30, 26 July 2011)
  30. Manually Deleting Email Messages and Faxes ‎(17:31, 26 July 2011)
  31. Resending a Fax ‎(17:31, 26 July 2011)
  32. Resending an Email Message ‎(17:32, 26 July 2011)
  33. Rescheduling Jobs ‎(17:32, 26 July 2011)
  34. Faxing and Emailing Invoices ‎(17:34, 26 July 2011)
  35. Viewing Incoming Mercury Messages in FTD Mercury Mobile ‎(17:37, 26 July 2011)
  36. FTD Mercury Mobile Dashboard Messages ‎(17:39, 26 July 2011)
  37. FTD Mercury Mobile Dashboard C.O.D. Orders Screen ‎(17:39, 26 July 2011)
  38. FTD Mercury Mobile Dashboard Pickup Orders Screen ‎(17:40, 26 July 2011)
  39. FTD Mercury Mobile Dashboard Undelivered Orders Screen ‎(17:40, 26 July 2011)
  40. FTD Mercury Mobile Dashboard Declined Credit Cards Screen ‎(17:41, 26 July 2011)
  41. FTD Mercury Mobile Dashboard Unauthorized Credit Cards Screen ‎(17:41, 26 July 2011)
  42. FTD Mercury Mobile Dashboard Incomplete Transactions Screen ‎(17:41, 26 July 2011)
  43. FTD Mercury Mobile Dashboard Filed Orders Screen ‎(17:42, 26 July 2011)
  44. FTD Mercury Mobile Dashboard Requires Attention Screen ‎(17:43, 26 July 2011)
  45. FTD Mercury Mobile Dashboard Order Details Screen ‎(17:46, 26 July 2011)
  46. Logging into Web Portal (FOL Training Video) ‎(14:45, 4 August 2011)
  47. Changing Prices (FOL Training Video) ‎(14:46, 4 August 2011)
  48. Retrieving a Forgotten Password (FOL Training Video) ‎(14:46, 4 August 2011)
  49. Setting Promotion Products (FOL Training Video) ‎(14:47, 4 August 2011)
  50. Suspending FOL Orders (FOL Training Video) ‎(14:47, 4 August 2011)
  51. What is Web Portal? (FOL Training Video) ‎(14:47, 4 August 2011)
  52. Changing the About Us Bullet Points (FOL Training Video) ‎(22:17, 23 August 2011)
  53. Changing the Offerline (FOL Training Video) ‎(22:18, 23 August 2011)
  54. Changing Your Store Hours (FOL Training Video) ‎(15:59, 24 August 2011)
  55. Adding Photos of Your Store (FOL Training Video) ‎(15:59, 24 August 2011)
  56. Setting Up Email (FOL Training Video) ‎(15:59, 24 August 2011)
  57. Changing the About Us Header (FOL Training Video) ‎(15:59, 24 August 2011)
  58. Changing the About Us Summary (FOL Training Video) ‎(16:00, 24 August 2011)
  59. Changing the Our Guarantee Page (FOL Training Video) ‎(16:00, 24 August 2011)
  60. Changing Florist Message A (FOL Training Video) ‎(16:03, 24 August 2011)
  61. Changing Florist Message B (FOL Training Video) ‎(16:03, 24 August 2011)
  62. Creating A Website Pop Up (FOL Training Video) ‎(16:04, 24 August 2011)
  63. Activating Email Capture (FOL Training Video) ‎(16:04, 24 August 2011)
  64. Creating A Custom Content Page (FOL Training Video) ‎(16:04, 24 August 2011)
  65. Altering the Suspension Message (FOL Training Video) ‎(16:05, 24 August 2011)
  66. Setting Default Delivery Fees (FOL Training Video) ‎(16:05, 24 August 2011)
  67. Suspending A Portion of Your Site (FOL Training Video) ‎(16:05, 24 August 2011)
  68. Setting Delivery Fees by City (FOL Training Video) ‎(16:05, 24 August 2011)
  69. Setting Delivery Fees by Zip (FOL Training Video) ‎(16:06, 24 August 2011)
  70. Running the Visits / Orders / Conversion Report (FOL Training Video) ‎(16:07, 24 August 2011)
  71. Running the Settings Report (FOL Training Video) ‎(16:07, 24 August 2011)
  72. Running the Products & Pricing Report (FOL Training Video) ‎(16:07, 24 August 2011)
  73. Running the Best Sellers Report (FOL Training Video) ‎(16:08, 24 August 2011)
  74. Creating A New Category (FOL Training Video) ‎(16:08, 24 August 2011)
  75. Deleting A Category (FOL Training Video) ‎(16:08, 24 August 2011)
  76. How Default Items Are Added to Categories (FOL Training Video) ‎(16:09, 24 August 2011)
  77. Deactivating A Category (FOL Training Video) ‎(16:09, 24 August 2011)
  78. Changing Category Name (FOL Training Video) ‎(16:09, 24 August 2011)
  79. Moving Categories (FOL Training Video) ‎(16:09, 24 August 2011)
  80. Adding Products to or Removing Products from Categories (FOL Training Video) ‎(16:09, 24 August 2011)
  81. Sorting Products in Categories (FOL Training Video) ‎(16:10, 24 August 2011)
  82. Adding Products to or Removing Products from Your Site (FOL Training Video) ‎(16:10, 24 August 2011)
  83. Setting An Item As Call For Price (FOL Training Video) ‎(16:10, 24 August 2011)
  84. Setting Prices by Date (FOL Training Video) ‎(16:11, 24 August 2011)
  85. Overriding Product Availability (FOL Training Video) ‎(16:11, 24 August 2011)
  86. Updating the Price for an Entire Category (FOL Training Video) ‎(16:11, 24 August 2011)
  87. Determining Which Product Subgroups You Are A Part Of (FOL Training Video) ‎(16:11, 24 August 2011)
  88. Setting Date-Specific Promotion Products (FOL Training Video) ‎(16:12, 24 August 2011)
  89. Setting Season-Specific Promotion Products (FOL Training Video) ‎(16:12, 24 August 2011)
  90. Setting the Tiered Pricing Defaults (FOL Training Video) ‎(16:12, 24 August 2011)
  91. Setting Tiered Pricing by Individual Product (FOL Training Video) ‎(16:13, 24 August 2011)
  92. Running the Consumer Emails Report (FOL Training Video) ‎(16:13, 24 August 2011)
  93. Adding Product Category Messages (FOL Training Video) ‎(14:09, 25 August 2011)
  94. Homepage Banngers ‎(18:19, 29 August 2011)
  95. Tax Changes Required for Canadian FTD Mercury Systems on 1-July-2010 ‎(16:37, 14 October 2011)
  96. Additional FTD Mercury X3 Fall Enhancements ‎(21:56, 17 October 2011)
  97. Setting A Discount with A Promotion Code (FOL Training Video) ‎(16:08, 24 October 2011)
  98. Setting the GBB Pricing Defaults (FOL Training Video) ‎(16:13, 24 October 2011)
  99. Setting GBB Pricing by Individual Product (FOL Training Video) ‎(16:20, 24 October 2011)
  100. 2011 Direct Mail Marketing Templates ‎(20:40, 24 October 2011)
  101. Creating Custom Products (FOL Training Video) ‎(14:03, 25 October 2011)
  102. Setting A Discount without A Promotion Code (FOL Training Video) ‎(14:03, 25 October 2011)
  103. FTD.ca for Canadian Technology Customers ‎(17:55, 31 October 2011)
  104. Turning on and Using Address Verification Override ‎(18:45, 1 November 2011)
  105. New and Enhanced in FTD Mercury X3 & X3 Fall ‎(20:59, 3 November 2011)
  106. Basic Operations ‎(21:00, 3 November 2011)
  107. Mercury Messages ‎(21:01, 3 November 2011)
  108. Managing Employees ‎(21:02, 3 November 2011)
  109. Customer Management ‎(21:02, 3 November 2011)
  110. Email Management ‎(21:03, 3 November 2011)
  111. Product Maintenance ‎(21:03, 3 November 2011)
  112. Tickets ‎(21:03, 3 November 2011)
  113. Working with Orders ‎(21:07, 3 November 2011)
  114. Automatic Order Processing ‎(21:08, 3 November 2011)
  115. Design Center ‎(21:10, 3 November 2011)
  116. Dashboard ‎(21:11, 3 November 2011)
  117. Marketing ‎(21:12, 3 November 2011)
  118. Wire Service Reconciliation ‎(21:12, 3 November 2011)
  119. Accounts Receivable ‎(21:12, 3 November 2011)
  120. Fax & Email ‎(21:13, 3 November 2011)
  121. FTD Document Center ‎(21:14, 3 November 2011)
  122. Multi-Store Capabilities ‎(21:14, 3 November 2011)
  123. Mercury Administration ‎(21:14, 3 November 2011)
  124. State and Province Abbreviations ‎(21:16, 3 November 2011)
  125. Customer Detail Information Window - Statistics Tab ‎(20:03, 8 November 2011)
  126. Creating a Wedding Account/Charging Products to Account ‎(20:17, 8 November 2011)
  127. Business Reports ‎(20:20, 8 November 2011)
  128. Mercury Connect Report Center ‎(20:20, 8 November 2011)
  129. Address Verification (FTD Mercury X3 Training Video) ‎(18:32, 22 November 2011)
  130. Changing the FTD Mercury Administrator Password (FTD Mercury X3 Training Video) ‎(18:34, 22 November 2011)
  131. Configuring Printer Form Settings (FTD Mercury X3 Training Video) ‎(18:34, 22 November 2011)
  132. Creating Your Email Cover Letter (FTD Mercury X3 Training Video) ‎(18:34, 22 November 2011)
  133. Customizing Your FTD Mercury Client Configuration (FTD Mercury X3 Training Video) ‎(18:35, 22 November 2011)
  134. FTD Shutdown & FTD Startup (FTD Mercury X3 Training Video) ‎(18:35, 22 November 2011)
  135. Logging in to FTD Mercury (FTD Mercury X3 Training Video) ‎(18:35, 22 November 2011)
  136. Order Entry vs. Point of Sale (FTD Mercury X3 Training Video) ‎(18:36, 22 November 2011)
  137. Sending Wire Out Orders over the Mercury Network (FTD Mercury X3 Training Video) ‎(18:37, 22 November 2011)
  138. Suspending Your System (FTD Mercury X3 Training Video) ‎(18:37, 22 November 2011)
  139. Configuring Automatic Deliver Confirmations for Wire In Orders (FTD Mercury X3 Training Video) ‎(18:43, 22 November 2011)
  140. Creating Your Email Delivery Confirmation Template (FTD Mercury X3 Training Video) ‎(18:44, 22 November 2011)
  141. Email Monitor (FTD Mercury X3 Training Video) ‎(18:44, 22 November 2011)
  142. Manually Sending Delivery Confirmations for Wire In Orders (FTD Mercury X3 Training Video) ‎(18:45, 22 November 2011)
  143. Setting Up Automatic Email Delivery Confirmation (FTD Mercury X3 Training Video) ‎(18:45, 22 November 2011)
  144. Assigning Products to Designers (FTD Mercury X3 Training Video) ‎(19:01, 22 November 2011)
  145. Attaching Design Pictures to Orders (FTD Mercury X3 Training Video) ‎(19:02, 22 November 2011)
  146. Canceling Orders in Order Entry (FTD Mercury X3 Training Video) ‎(19:08, 22 November 2011)
  147. Changing the Payment Amount for Credit Card Orders (FTD Mercury X3 Training Video) ‎(19:08, 22 November 2011)
  148. Checking Credit Card Status (FTD Mercury X3 Training Video) ‎(19:08, 22 November 2011)
  149. Checking for Incomplete, Filed, and Pending Orders (FTD Mercury X3 Training Video) ‎(19:09, 22 November 2011)
  150. Copying Tickets (FTD Mercury X3 Training Video) ‎(19:09, 22 November 2011)
  151. Design Center (FTD Mercury X3 Training Video) ‎(19:10, 22 November 2011)
  152. Entering Local Orders (FTD Mercury X3 Training Video) ‎(19:10, 22 November 2011)
  153. Funeral Log (FTD Mercury X3 Training Video) ‎(19:10, 22 November 2011)
  154. Handling Phoned-In Orders (FTD Mercury X3 Training Video) ‎(19:11, 22 November 2011)
  155. Handling Returns & Exchanges (FTD Mercury X3 Training Video) ‎(19:11, 22 November 2011)
  156. Issuing a Refund Using Order Entry (FTD Mercury X3 Training Video) ‎(19:12, 22 November 2011)
  157. Looking Up Abbreviation Codes in Order Entry and Point of Sale (FTD Mercury X3 Training Video) ‎(19:12, 22 November 2011)
  158. Marking Orders Delivered in Ticket Search (FTD Mercury X3 Training Video) ‎(19:13, 22 November 2011)
  159. Marking Pickup Orders as C.O.D. (FTD Mercury X3 Training Video) ‎(19:13, 22 November 2011)
  160. Multi-Ticket Sales (FTD Mercury X3 Training Video) ‎(19:13, 22 November 2011)
  161. Order Life Cycle (FTD Mercury X3 Training Video) ‎(19:14, 22 November 2011)
  162. Partial Refunds (FTD Mercury X3 Training Video) ‎(19:14, 22 November 2011)
  163. Phoning Out Orders (FTD Mercury X3 Training Video) ‎(19:15, 22 November 2011)
  164. Picture Center (FTD Mercury X3 Training Video) ‎(19:15, 22 November 2011)
  165. Searching for Orders and Tickets (FTD Mercury X3 Training Video) ‎(19:16, 22 November 2011)
  166. Taking Orders for Pickup (FTD Mercury X3 Training Video) ‎(19:16, 22 November 2011)
  167. Ticket Status (FTD Mercury X3 Training Video) ‎(19:16, 22 November 2011)
  168. Answering Incoming Ask Messages (FTD Mercury X3 Training Video) ‎(19:23, 22 November 2011)
  169. Canceling a Wire Out Order (FTD Mercury X3 Training Video) ‎(19:24, 22 November 2011)
  170. Confirming an Incoming Cancel Request (FTD Mercury X3 Training Video) ‎(19:24, 22 November 2011)
  171. Creating and Sending Your Received Messages List (FTD Mercury X3 Training Video) ‎(19:25, 22 November 2011)
  172. Denying an Incoming Cancel Request (FTD Mercury X3 Training Video) ‎(19:25, 22 November 2011)
  173. Handling Incoming Price Change Requests (FTD Mercury X3 Training Video) ‎(19:25, 22 November 2011)
  174. Handling Wire In Orders from the Mercury Network (FTD Mercury X3 Training Video) ‎(19:26, 22 November 2011)
  175. Message Center (FTD Mercury X3 Training Video) ‎(19:26, 22 November 2011)
  176. Rejecting Wire In Orders from the Mercury Network (FTD Mercury X3 Training Video) ‎(19:26, 22 November 2011)
  177. Resending Rejected Wire Out Orders (FTD Mercury X3 Training Video) ‎(19:27, 22 November 2011)
  178. Resuming Your Previously Suspended System (FTD Mercury X3 Training Video) ‎(19:27, 22 November 2011)
  179. Sending Ask Messages (FTD Mercury X3 Training Video) ‎(19:28, 22 November 2011)
  180. Sending Price Change Requests (FTD Mercury X3 Training Video) ‎(19:28, 22 November 2011)
  181. Creating a Holiday Direct Mail Marketing Campaign (FTD Mercury X3 Training Video) ‎(19:40, 22 November 2011)
  182. Creating a Holiday Email Marketing Campaign (FTD Mercury X3 Training Video) ‎(19:40, 22 November 2011)
  183. Creating a Reminder Direct Mail Marketing Campaign (FTD Mercury X3 Training Video) ‎(19:40, 22 November 2011)
  184. Creating a Reminder Email Marketing Campaign (FTD Mercury X3 Training Video) ‎(19:41, 22 November 2011)
  185. Adding Abbreviation Codes (FTD Mercury X3 Training Video) ‎(19:41, 22 November 2011)
  186. Adding Employees (FTD Mercury X3 Training Video) ‎(19:42, 22 November 2011)
  187. Adding Product Categories in Mercury Administration (FTD Mercury X3 Training Video) ‎(19:42, 22 November 2011)
  188. Applying Email Templates in Mercury Administration (FTD Mercury X3 Training Video) ‎(19:42, 22 November 2011)
  189. Audit Trail Examples (FTD Mercury X3 Training Video) ‎(19:43, 22 November 2011)
  190. Configuring Audit Trail in Mercury Administration (FTD Mercury X3 Training Video) ‎(19:43, 22 November 2011)
  191. Configuring Credit Cards in Mercury Administration (FTD Mercury X3 Training Video) ‎(19:44, 22 November 2011)
  192. Configuring House Accounts in Mercury Administration (FTD Mercury X3 Training Video) ‎(19:44, 22 November 2011)
  193. Configuring Point of Sale in Mercury Administration (FTD Mercury X3 Training Video) ‎(19:45, 22 November 2011)
  194. Configuring Printer Routing in Mercury Administration (FTD Mercury X3 Training Video) ‎(19:45, 22 November 2011)
  195. Configuring Store Settings in Mercury Administration (FTD Mercury X3 Training Video) ‎(19:45, 22 November 2011)
  196. Configuring Window Access in Mercury Administration (FTD Mercury X3 Training Video) ‎(19:46, 22 November 2011)
  197. Renaming Billing Cycles (FTD Mercury X3 Training Video) ‎(19:46, 22 November 2011)
  198. Setting Form Printing Defaults in Mercury Administration (FTD Mercury X3 Training Video) ‎(19:47, 22 November 2011)
  199. Updating Tax Codes in Mercury Administration (FTD Mercury X3 Training Video) ‎(19:47, 22 November 2011)
  200. Aged Analysis Report (FTD Mercury X3 Training Video) ‎(19:52, 22 November 2011)
  201. Credit Card Settlement History Report (FTD Mercury X3 Training Video) ‎(19:53, 22 November 2011)
  202. Generating Reports (FTD Mercury X3 Training Video) ‎(19:53, 22 November 2011)
  203. Generating the Customer Life Cycle Report (FTD Mercury X3 Training Video) ‎(19:54, 22 November 2011)
  204. Generating the Order Life Cycle Report (FTD Mercury X3 Training Video) ‎(19:54, 22 November 2011)
  205. Generating Your Sales Overview Using the Balance Wizard (FTD Mercury X3 Training Video) ‎(19:54, 22 November 2011)
  206. Sales Summary Report (FTD Mercury X3 Training Video) ‎(19:55, 22 November 2011)
  207. Sales Tax Report (FTD Mercury X3 Training Video) ‎(19:55, 22 November 2011)
  208. Canceling and Refunding Orders in Point of Sale (FTD Mercury X3 Training Video) ‎(19:58, 22 November 2011)
  209. Cash & Carry Sales (FTD Mercury X3 Training Video) ‎(19:58, 22 November 2011)
  210. Entering the Opening Balance in Point of Sale (FTD Mercury X3 Training Video) ‎(19:59, 22 November 2011)
  211. Issuing a Refund Using Point of Sale (FTD Mercury X3 Training Video) ‎(19:59, 22 November 2011)
  212. No Sale Transactions (FTD Mercury X3 Training Video) ‎(19:59, 22 November 2011)
  213. Performing a Z-Out at the End of the Day (FTD Mercury X3 Training Video) ‎(20:00, 22 November 2011)
  214. Receiving Payments in Point of Sale (FTD Mercury X3 Training Video) ‎(20:00, 22 November 2011)
  215. Reprinting Receipts (FTD Mercury X3 Training Video) ‎(20:01, 22 November 2011)
  216. Selling & Loading Gift Cards (FTD Mercury X3 Training Video) ‎(20:01, 22 November 2011)
  217. Using Point of Sale for Paid in and Paid Out Transactions (FTD Mercury X3 Training Video) ‎(20:01, 22 November 2011)
  218. Adding Products (FTD Mercury X3 Training Video) ‎(20:05, 22 November 2011)
  219. Quick Picks (FTD Mercury X3 Training Video) ‎(20:06, 22 November 2011)
  220. Searching for Products (FTD Mercury X3 Training Video) ‎(20:06, 22 November 2011)
  221. Checking for Mercury Network Connectivity Using Dashboard (FTD Mercury X3 Training Video) ‎(20:06, 22 November 2011)
  222. Customizing the Dashboard (FTD Mercury X3 Training Video) ‎(20:07, 22 November 2011)
  223. Dashboard Indicators (FTD Mercury X3 Training Video) ‎(20:07, 22 November 2011)
  224. Dashboard Messages (FTD Mercury X3 Training Video) ‎(20:08, 22 November 2011)
  225. Dashboard Overview (FTD Mercury X3 Training Video) ‎(20:08, 22 November 2011)
  226. Dashboard Status (FTD Mercury X3 Training Video) ‎(20:08, 22 November 2011)
  227. Florist Listings in FTD Florist Link (FTD Mercury X3 Training Video) ‎(20:11, 22 November 2011)
  228. Searching for Facilities from the Mercury Main Menu (FTD Mercury X3 Training Video) ‎(20:12, 22 November 2011)
  229. Searching for Facilities in Order Entry or Point of Sale (FTD Mercury X3 Training Video) ‎(20:12, 22 November 2011)
  230. Searching for Florists from the Mercury Main Menu (FTD Mercury X3 Training Video) ‎(20:12, 22 November 2011)
  231. Searching for Florists in Order Entry or Point of Sale (FTD Mercury X3 Training Video) ‎(20:13, 22 November 2011)
  232. Setting the Preferred Status for a Florist in FTD Florist Link (FTD Mercury X3 Training Video) ‎(20:13, 22 November 2011)
  233. Using Advanced Options when Searching for Florists (FTD Mercury X3 Training Video) ‎(20:14, 22 November 2011)
  234. Adding Customers (FTD Mercury X3 Training Video) ‎(20:17, 22 November 2011)
  235. Canceling a House Account Payment (FTD Mercury X3 Training Video) ‎(20:18, 22 November 2011)
  236. Credit & Debit Memos (FTD Mercury X3 Training Video) ‎(20:18, 22 November 2011)
  237. Customer Detail Information (FTD Mercury X3 Training Video) ‎(20:19, 22 November 2011)
  238. Customer Order History (FTD Mercury X3 Training Video) ‎(20:19, 22 November 2011)
  239. Generating Statements (FTD Mercury X3 Training Video) ‎(20:19, 22 November 2011)
  240. Performing Invoice Billing (FTD Mercury X3 Training Video) ‎(20:20, 22 November 2011)
  241. Preventing House Account Charges (FTD Mercury X3 Training Video) ‎(20:20, 22 November 2011)
  242. Receiving Payments in Order Entry (FTD Mercury X3 Training Video) ‎(20:20, 22 November 2011)
  243. Removing Finance Charges (FTD Mercury X3 Training Video) ‎(20:21, 22 November 2011)
  244. Reprinting & Emailing Invoices (FTD Mercury X3 Training Video) ‎(20:21, 22 November 2011)
  245. Searching for Customers (FTD Mercury X3 Training Video) ‎(20:22, 22 November 2011)
  246. Setting Up House Accounts (FTD Mercury X3 Training Video) ‎(20:22, 22 November 2011)
  247. Customer Account Payment Report ‎(18:32, 29 November 2011)
  248. Customer Master List ‎(18:32, 29 November 2011)
  249. Tax Exempt Customer Report ‎(18:33, 29 November 2011)
  250. Sales Tax Report ‎(18:34, 29 November 2011)
  251. Report of Orders Filled ‎(18:35, 29 November 2011)
  252. Event Planner: Creating a New Event ‎(20:27, 1 December 2011)
  253. Event Planner: Searching for Existing Events ‎(20:27, 1 December 2011)
  254. Event Planner: Searching for Products ‎(20:27, 1 December 2011)
  255. Event Planner: Searching for Abbreviation Codes ‎(20:27, 1 December 2011)
  256. Event Planner: Editing an Existing Event ‎(20:27, 1 December 2011)
  257. Event Planner: Creating an Event Location ‎(20:28, 1 December 2011)
  258. Event Planner: Editing an Existing Event Location ‎(20:28, 1 December 2011)
  259. Event Planner: Adding Products to an Event ‎(20:28, 1 December 2011)
  260. Event Planner: Copying Events ‎(20:28, 1 December 2011)
  261. Event Planner: Deleting Events ‎(20:28, 1 December 2011)
  262. Event Planner: Viewing Proposals ‎(20:29, 1 December 2011)
  263. Event Planner: Viewing Proposal Status ‎(20:29, 1 December 2011)
  264. Event Planner: Generating Proposals ‎(20:29, 1 December 2011)
  265. Event Planner: Accepting Proposals ‎(20:29, 1 December 2011)
  266. Event Planner: Rejecting Proposals ‎(20:29, 1 December 2011)
  267. Event Planner: Converting Proposals into Orders ‎(20:29, 1 December 2011)
  268. Event Planner: Creating Cover Letters ‎(20:30, 1 December 2011)
  269. Event Planner: Launching and Logging into Event Planner ‎(20:30, 1 December 2011)
  270. Event Planner: Configuring the Event Planner Default Settings ‎(20:30, 1 December 2011)
  271. Event Planner: Working with Rental Equipment ‎(20:30, 1 December 2011)
  272. Event Planner: Printing Labels ‎(20:31, 1 December 2011)
  273. Event Planner: Viewing Event Life Cycle Details ‎(20:31, 1 December 2011)
  274. Event Planner: House Accounts and Event Planner ‎(20:31, 1 December 2011)
  275. Event Planner: Logging out of Event Planner ‎(20:31, 1 December 2011)
  276. Event Planner: Send Proposal Screen ‎(20:32, 1 December 2011)
  277. Event Planner: Reception Screen ‎(20:32, 1 December 2011)
  278. Event Planner: Proposal Screen ‎(20:32, 1 December 2011)
  279. Event Planner: Product Search Screen ‎(20:33, 1 December 2011)
  280. Event Planner: Print Labels Screen ‎(20:33, 1 December 2011)
  281. Event Planner: Personal Flowers Screen ‎(20:33, 1 December 2011)
  282. Event Planner: Party or Other Screen ‎(20:33, 1 December 2011)
  283. Event Planner: Login Screen ‎(20:33, 1 December 2011)
  284. Event Planner: Locations Screen ‎(20:33, 1 December 2011)
  285. Event Planner: Event Setup Screen ‎(20:34, 1 December 2011)
  286. Event Planner: Event Dashboard ‎(20:34, 1 December 2011)
  287. Event Planner: Default Settings Screen ‎(20:34, 1 December 2011)
  288. Event Planner: Customer Search Screen ‎(20:34, 1 December 2011)
  289. Event Planner: Cover Letters Screen ‎(20:34, 1 December 2011)
  290. Event Planner: Ceremony Screen ‎(20:35, 1 December 2011)
  291. Event Planner: Accept Proposal Screen ‎(20:35, 1 December 2011)
  292. Event Planner: Abbreviation Code Lookup Screen ‎(20:35, 1 December 2011)
  293. Converting Proposals into FTD Mercury Orders (FTD Mercury X3 Fall Video) ‎(20:35, 1 December 2011)
  294. Accepting Proposals in Event Planner (FTD Mercury X3 Fall Video) ‎(20:35, 1 December 2011)
  295. Generating Proposals in Event Planner (FTD Mercury X3 Fall Video) ‎(20:36, 1 December 2011)
  296. Adding Products to Events (FTD Mercury X3 Fall Video) ‎(20:36, 1 December 2011)
  297. Adding Event Locations (FTD Mercury X3 Fall Video) ‎(20:36, 1 December 2011)
  298. Creating New Events (FTD Mercury X3 Fall Video) ‎(20:36, 1 December 2011)
  299. Creating Cover Letters in Event Planner (FTD Mercury X3 Fall Video) ‎(20:36, 1 December 2011)
  300. Configuring Event Planner Default Settings (FTD Mercury X3 Fall Video) ‎(20:36, 1 December 2011)
  301. Working with the Event Dashboard (FTD Mercury X3 Fall Video) ‎(20:37, 1 December 2011)
  302. Logging in to Event Planner (FTD Mercury X3 Fall Video) ‎(20:37, 1 December 2011)
  303. Mercury Direct Directory CD Installation Instructions ‎(21:31, 7 December 2011)
  304. Manual Reconciliation ‎(19:16, 19 December 2011)
  305. Alert Debit ‎(20:09, 23 December 2011)
  306. FOL Training Request ‎(18:39, 19 January 2012)
  307. General Info ‎(17:22, 3 February 2012)
  308. Mercury Administration: Communication Folder ‎(19:34, 23 March 2012)
  309. Mercury Administration: Text Message Screen ‎(19:43, 23 March 2012)
  310. Text Message Marketing Campaigns ‎(19:59, 23 March 2012)
  311. Mercury Marketing ‎(20:00, 23 March 2012)
  312. Running the Marketing Opt-In Report (FOL Training Video) ‎(12:48, 12 April 2012)
  313. Webgifts ‎(15:15, 17 April 2012)
  314. Get Listed ‎(15:18, 17 April 2012)
  315. Google Places ‎(15:18, 17 April 2012)
  316. Setting up email ‎(15:19, 17 April 2012)
  317. LocalSearch ‎(15:20, 17 April 2012)
  318. FTDFlorists.com ‎(15:20, 17 April 2012)
  319. FTDWeddingFlorists.com ‎(15:20, 17 April 2012)
  320. OYP ‎(15:20, 17 April 2012)
  321. Forgot Password ‎(15:21, 17 April 2012)
  322. Logging In to Web Portal ‎(15:21, 17 April 2012)
  323. Password ‎(15:21, 17 April 2012)
  324. Reports ‎(15:22, 17 April 2012)
  325. Best Sellers ‎(15:22, 17 April 2012)
  326. Products & Pricing ‎(15:22, 17 April 2012)
  327. Settings ‎(15:22, 17 April 2012)
  328. Logos ‎(15:23, 17 April 2012)
  329. Visits-Orders-Conversion ‎(15:23, 17 April 2012)
  330. Marketing Reports ‎(15:24, 17 April 2012)
  331. By Personal Accounts ‎(15:24, 17 April 2012)
  332. By Orders ‎(15:24, 17 April 2012)
  333. Reminders Report ‎(15:25, 17 April 2012)
  334. Opt-In Report ‎(15:25, 17 April 2012)
  335. Opt-Out Report ‎(15:25, 17 April 2012)
  336. Administration ‎(15:26, 17 April 2012)
  337. About Us ‎(15:26, 17 April 2012)
  338. About Us Header ‎(15:26, 17 April 2012)
  339. About Us Summary ‎(15:26, 17 April 2012)
  340. Shop Photos ‎(15:27, 17 April 2012)
  341. Store Hours ‎(15:27, 17 April 2012)
  342. Our Guarantee ‎(15:27, 17 April 2012)
  343. Product Category Messages ‎(15:28, 17 April 2012)
  344. Offerline ‎(15:28, 17 April 2012)
  345. Google Site Verification ‎(15:29, 17 April 2012)
  346. Email Capture ‎(15:29, 17 April 2012)
  347. Wedding Info Page ‎(15:30, 17 April 2012)
  348. Order Management ‎(15:30, 17 April 2012)
  349. Suspension ‎(15:31, 17 April 2012)
  350. Suspension Messaging ‎(15:31, 17 April 2012)
  351. Delivery & Shipping ‎(15:31, 17 April 2012)
  352. Suspension by SKU ‎(15:32, 17 April 2012)
  353. Delivery Fees by City ‎(15:32, 17 April 2012)
  354. Delivery Fees by Zip ‎(15:32, 17 April 2012)
  355. Products ‎(15:33, 17 April 2012)
  356. Custom Products ‎(15:33, 17 April 2012)
  357. Product Subgroups ‎(15:34, 17 April 2012)
  358. Website Discounts ‎(15:34, 17 April 2012)
  359. Dropship Venders ‎(15:35, 17 April 2012)
  360. Date-Specific Pricing ‎(15:35, 17 April 2012)
  361. Tiered Pricing ‎(15:36, 17 April 2012)
  362. Tiered Pricing Defaults ‎(15:36, 17 April 2012)
  363. Tiered Pricing in Bulk ‎(15:36, 17 April 2012)
  364. Tiered Pricing by Individual Product ‎(15:36, 17 April 2012)
  365. Category Management ‎(15:37, 17 April 2012)
  366. Create New Category ‎(15:37, 17 April 2012)
  367. Delete A Category ‎(15:37, 17 April 2012)
  368. Deactivate A Category ‎(15:38, 17 April 2012)
  369. How Default Items Are Added ‎(15:38, 17 April 2012)
  370. Change Category Name ‎(15:38, 17 April 2012)
  371. Moving Categories ‎(15:38, 17 April 2012)
  372. Add-Remove Items from a Category ‎(15:38, 17 April 2012)
  373. Price Changes ‎(15:39, 17 April 2012)
  374. Remove Product ‎(15:39, 17 April 2012)
  375. Call For Price ‎(15:39, 17 April 2012)
  376. Override Availability ‎(15:40, 17 April 2012)
  377. Update Entire Portion of FSG ‎(15:40, 17 April 2012)
  378. Sorting Items in Categories ‎(15:42, 17 April 2012)
  379. Service Fee ‎(15:42, 17 April 2012)
  380. Content ‎(18:15, 17 April 2012)
  381. About Us Bullet Points ‎(18:16, 17 April 2012)
  382. Florist Message A ‎(18:17, 17 April 2012)
  383. Florist Message B ‎(18:17, 17 April 2012)
  384. Website Pop-ups ‎(18:18, 17 April 2012)
  385. Content Pages ‎(18:19, 17 April 2012)
  386. Promo Products ‎(18:20, 17 April 2012)
  387. Season-Specific Promo Products ‎(18:21, 17 April 2012)
  388. Date-Specific Promo Products ‎(18:21, 17 April 2012)
  389. Languages ‎(18:25, 17 April 2012)
  390. Homepage Banners ‎(18:26, 17 April 2012)
  391. Product Activation-Pricing ‎(19:36, 17 April 2012)
  392. International Products ‎(19:48, 17 April 2012)
  393. Default Delivery Fees ‎(19:49, 17 April 2012)
  394. Delivery Info Message ‎(19:53, 17 April 2012)
  395. Pick-up ‎(19:55, 17 April 2012)
  396. Cut-off Times ‎(19:57, 17 April 2012)
  397. Address Verification Response Codes ‎(18:58, 19 April 2012)
  398. Credit Card Authorization Codes ‎(18:59, 19 April 2012)
  399. FOL Marketing Tips ‎(17:40, 27 April 2012)
  400. Www.mercurynetwork.com Site ‎(15:44, 15 August 2012)
  401. Sitio www.mercurynetwork.com ‎(15:45, 15 August 2012)
  402. Mercury Direct: Facility Search ‎(21:06, 29 August 2012)
  403. Working with Florist Notes ‎(21:12, 29 August 2012)
  404. Florist Link Florist Detail Window ‎(21:26, 29 August 2012)
  405. Florist Notes Window ‎(21:29, 29 August 2012)
  406. Facility Search Main Window ‎(21:32, 29 August 2012)
  407. Preferred Status Window ‎(21:38, 29 August 2012)
  408. Florist Listing Hover ‎(21:49, 29 August 2012)
  409. Logging in to FTD Florist Link Administration ‎(22:24, 29 August 2012)
  410. Changing Your FTD Florist Link Administration Password ‎(22:24, 29 August 2012)
  411. Logging out of FTD Florist Link Administration ‎(22:27, 29 August 2012)
  412. Dealing with a Forgotten Password ‎(22:28, 29 August 2012)
  413. FTD Florist Link Administration: Maintain Service Area Page ‎(22:28, 29 August 2012)
  414. FTD Florist Link Administration: Maintain Facilities Page ‎(22:29, 29 August 2012)
  415. FTD Florist Link Administration: Maintain Products Page ‎(22:29, 29 August 2012)
  416. FTD Florist Link Administration: History Page ‎(22:29, 29 August 2012)
  417. FTD Florist Link Administration: New Facility Request Window ‎(22:29, 29 August 2012)
  418. FTD Florist Link Administration: Update Facility Request Window ‎(22:30, 29 August 2012)
  419. FTD Florist Link Administration: Preferred Counts Window ‎(22:30, 29 August 2012)
  420. Maintaining Your Directory Ad in FTD Florist Link Administration ‎(22:41, 29 August 2012)
  421. Maintaining Your Service Area in FTD Florist Link Administration ‎(22:47, 29 August 2012)
  422. Maintaining Your Facilities in FTD Florist Link Administration ‎(22:48, 29 August 2012)
  423. Viewing Request History in FTD Florist Link Administration ‎(22:51, 29 August 2012)
  424. Changing Your Fees in FTD Florist Link Administration ‎(22:52, 29 August 2012)
  425. Requesting a Special Listing in FTD Florist Link Administration ‎(22:54, 29 August 2012)
  426. Viewing an Existing Special Listing in FTD Florist Link Administration ‎(22:54, 29 August 2012)
  427. FTD Florist Link Administration: About FTD Florist Link Page ‎(22:56, 29 August 2012)
  428. Changing Your Featured Florist Pin in FTD Florist Link Administration ‎(23:00, 29 August 2012)
  429. FTD Florist Link Administration: Maintain Florist Link Marketing Page ‎(23:02, 29 August 2012)
  430. FTD Florist Link Administration: Submit Directory Ad Change Request Page ‎(23:15, 29 August 2012)
  431. FTD Mercury X3 Training Videos ‎(23:22, 29 August 2012)
  432. Searching for a Facility ‎(15:50, 7 September 2012)
  433. Searching for a Florist Who Serves a Facility ‎(15:51, 7 September 2012)
  434. Setting the Preferred Status for a Florist ‎(15:52, 7 September 2012)
  435. FTD Florist Link Administration ‎(15:54, 7 September 2012)
  436. Maintaining Your Florist Link Marketing Options in FTD Florist Link Administration ‎(15:55, 7 September 2012)
  437. Maintaining Your Products in FTD Florist Link Administration ‎(15:57, 7 September 2012)
  438. Backing Up Your Data ‎(16:20, 10 September 2012)
  439. Handling Funerals with the Funeral Log ‎(19:35, 24 September 2012)
  440. Searching for Mercury Messages ‎(19:48, 24 September 2012)
  441. Setting Up House Accounts ‎(19:52, 24 September 2012)
  442. Customer Detail Information Window - General Tab ‎(19:54, 24 September 2012)
  443. Customer Detail Information Window - Credit Cards Tab ‎(19:57, 24 September 2012)
  444. Customer Detail Information Window - Contacts Tab ‎(20:00, 24 September 2012)
  445. Customer Detail Information Window - Life Cycle Tab ‎(20:04, 24 September 2012)
  446. Customer Detail Information Window - Marketing Tab ‎(20:05, 24 September 2012)
  447. Maintaining Customer Contacts ‎(20:06, 24 September 2012)
  448. Customer Merge ‎(20:09, 24 September 2012)
  449. Customer Purge ‎(20:11, 24 September 2012)
  450. Using House Accounts for Weddings ‎(20:16, 24 September 2012)
  451. Configuring Email Settings for Customers ‎(20:19, 24 September 2012)
  452. Maintaining Credit Card Information ‎(20:20, 24 September 2012)
  453. Searching for Customers ‎(20:24, 24 September 2012)
  454. Delivery Confirmation Message ‎(13:44, 25 September 2012)
  455. Deny Message ‎(13:44, 25 September 2012)
  456. Forward Message ‎(13:46, 25 September 2012)
  457. Reject Message ‎(13:49, 25 September 2012)
  458. General Message ‎(13:52, 25 September 2012)
  459. Adjustment Report Message ‎(13:56, 25 September 2012)
  460. REC Message List ‎(13:56, 25 September 2012)
  461. Retrieval Message ‎(14:00, 25 September 2012)
  462. Creating New Mercury Messages ‎(14:02, 25 September 2012)
  463. Attaching Incoming Orders ‎(14:11, 25 September 2012)
  464. Dealing with Incoming Reject Messages ‎(14:16, 25 September 2012)
  465. Mercury Order Message ‎(14:17, 25 September 2012)
  466. Setting Up Your Mercury Message Printer ‎(14:20, 25 September 2012)
  467. Setting Up Your Printers and Form Selections ‎(14:21, 25 September 2012)
  468. Preventing Charges on House Accounts ‎(14:39, 25 September 2012)
  469. Standing Orders ‎(14:41, 25 September 2012)
  470. Printing a List of Standing Order Templates ‎(14:41, 25 September 2012)
  471. Creating Standing Order Templates ‎(14:42, 25 September 2012)
  472. Editing Existing Standing Order Templates ‎(14:43, 25 September 2012)
  473. Deleting Upcoming Orders to be Generated by a Standing Order Template ‎(14:44, 25 September 2012)
  474. Customer Merge Window ‎(14:46, 25 September 2012)
  475. Using Product Codes in Order Entry and Point of Sale ‎(14:54, 25 September 2012)
  476. Searching for Products (FTD Mercury X2) ‎(14:55, 25 September 2012)
  477. Adding New Products ‎(14:56, 25 September 2012)
  478. Adding Pictures to Products ‎(14:57, 25 September 2012)
  479. Removing Pictures from Local Products ‎(14:57, 25 September 2012)
  480. Product Recipes ‎(14:58, 25 September 2012)
  481. Deleting Products ‎(15:00, 25 September 2012)
  482. FOL Product Window ‎(15:00, 25 September 2012)
  483. Adding Custom Products to Your FOL Web Site ‎(15:01, 25 September 2012)
  484. Removing Custom Products from Your FOL Web Site ‎(15:02, 25 September 2012)
  485. Gift Certificates ‎(15:29, 25 September 2012)
  486. Bar Codes and Products ‎(15:29, 25 September 2012)
  487. Point of Sale vs. Order Entry ‎(15:31, 25 September 2012)
  488. Entering Orders ‎(15:33, 25 September 2012)
  489. Entering Carry Out Orders ‎(15:35, 25 September 2012)
  490. Entering Orders for Pickup ‎(15:35, 25 September 2012)
  491. Entering Orders for Local Delivery ‎(15:36, 25 September 2012)
  492. Entering Phoned-In Orders ‎(15:39, 25 September 2012)
  493. Filing Incomplete Orders ‎(15:41, 25 September 2012)
  494. C.O.D. Orders ‎(15:41, 25 September 2012)
  495. Canceling Orders ‎(15:42, 25 September 2012)
  496. Payments Window ‎(15:46, 25 September 2012)
  497. Abbreviation Code Lookup Window ‎(15:47, 25 September 2012)
  498. Gift Cards ‎(15:48, 25 September 2012)
  499. Selling New Gift Cards ‎(15:50, 25 September 2012)
  500. Adding Value to Gift Cards ‎(15:52, 25 September 2012)

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