General Info

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Address Verification with Microsoft Bing Maps & FTD Mercury

We currently have an open case with Microsoft Bing Maps regarding the address verification issue some members are experiencing. We are working closely with Microsoft to resolve this issue. We apologize for any inconvenience this is causing and will be posting updates on this site as they become available.

Until this issue gets resolved with Microsoft Bing Maps, you can enable Address Verification Override within FTD Mercury. To enable this option, follow these steps on each FTD Mercury computer:

  1. On the FTD Mercury Main Menu, on the menu bar, click Tools.
  2. Next, on the Tools menu, click Settings.
  3. Place a check mark in the box next to Enable Address Verification Override.
  4. Click Save

The next time you go into Order Entry or Point of Sale you will notice a check box next to the recipient address. Remove the check mark prior to entering an address will disable address verification for this order only. We recommend leaving this box checked and unchecking the box when problems occur with verifying a recipient address.

Again, we apologize for any inconvenience this is causing.

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