Working with Orders
From FloristWiki
In FTD Mercury, you spend the majority of your time working with orders. Using both Order Entry and Point of Sale, you can enter orders (or attach incoming orders via Message Center). You can also use Ticket Search to locate orders you have previously entered in FTD Mercury. You should know when to use Order Entry vs. Point of Sale.
Order Tasks
The following are some order-related tasks that FTD Mercury enables you to perform:
- Entering Orders
- Entering Carry Out Orders
- Entering Orders for Pickup
- Entering Orders for Local Delivery
- Entering Wire Out Orders
- Entering Phoned-Out Orders
- Attaching Incoming Orders
- Entering Phoned-In Orders
- Creating a Wire Out Order from an Incoming Florists Online or Flowers All Hours Order
- Filing Incomplete Orders
- C.O.D. Orders
- Taking Order Payments
- Emailing an Ad Hoc Invoice, Order Confirmation, and/or Delivery Confirmation
- Transferring Orders to Other Stores
- Using Abbreviation Codes in Orders
- Caller ID and Orders
- Standing Orders
- Handling Funerals with the Funeral Log
- Working with Recipient Pictures
- Sending Order Confirmations
- Sending Delivery Confirmations
- Processing Refunds & Exchanges
- Order Life Cycle
Additional Order Tasks, Topics, & Windows
In addition to entering and attaching orders, you can perform many other tasks relating to order entry and editing orders. These tasks include:
- Tickets
- Copying Tickets in Order Entry and Point of Sale
- Removing Individual Tickets from Sales
- Using Bar Codes
- Editing Existing Orders
- Canceling Orders
- One-Off Printing
- Editing an Order from History
- Card Messages and Font Sizes
- Sending a Card to Multiple Recipients
- Gift Cards
- Printing Invoices to Remote Locations
- Faxing and Emailing Invoices
- Order Entry Invoices
Additionally, you can access other windows from Order Entry and Point of Sale. These windows include:
- Ticket Status Window
- Map It Window
- Cancel Confirmation Window
- Multiple Recipients Window
- Cancel or Void Order Window
- Output Options Window
- Payments Window
Automated Order Interface
The Automated Order Interface allows you to receive orders from other wire services as incoming Mercury orders in FTD Mercury. Incoming orders from other wire services are automatically routed to FTD Mercury. You then process the order as you would process any other incoming Mercury order.
Contact Mercury Technology Sales at 1-800-767-3222 or email TechSales@FTDi.com to purchase this feature.
