Ticket Status Window

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Ticket Status Window
Ticket Status Window

The Ticket Status window is accessible for local and wire out orders once the order has been entered (that is, you cannot access Ticket Status during the order entry process). Depending on your Audit Trail configuration in Mercury Administration, you may need to enter your user name and password to access this window.

Ticket Area

This non-editable area contains the following information:

Field Description
Number The ticket number (including the Sale ID).
Updated The day, date, and time when the ticket was last updated.

Printed Area

This non-editable area contains the following information:

Field Description
Copy # The number of times the ticket has been printed.
Printer The printer where the ticket was last printed.
Time The last time the ticket was printed.

Designer Area

This non-editable area contains the following information:

Field Description
Status The current design status.
Date The day, date, and time the ticket was assigned to a designer.
Designer The designer assigned to the ticket. Designers are assigned in the Design Center.

The designer status is not updated until all products on the ticket have been assigned or designed.

Delivery Area

This area contains delivery details for the order.

Field Description
Status The delivery status for the order.
If there is already a value for delivery and you set it to blank, you are removing the delivery status on the order (making it available for delivery in Mercury Delivery).
Date The order’s delivery date.
If you change the date, FTD Mercury removes any prior delivery status, allowing the order to be redelivered.
Route The order’s route.
Driver The route’s driver.

Click the Edit button to change Delivery status. Click Save to save any changes you make. If you are licensed for Wireless Delivery with GPS, clicking Show GPS displays the current location of your driver.

Order Life Cycle Area

The Order Life Cycle area allows you to view details about the order. This area is divided into two lists: Local Status and Filling Florist Status. The most recent status change is recorded at the top of each list. Information in each list is read-only and cannot be edited.

Image:NoteIcon.png

It is possible to have multiple messages with the same status type. This can occur, for example, if an order is initally not delivered and then is put back on a truck and then successfully delivered. You would see an On Truck message, a Delivery Exception message, an On Truck message again, and then a Delivered message.

Local Status List

The local status list contains the following information for each order life cycle message:

Column Description
Filling Florist Date The date and time the event took place. This is displayed in the filling florist’s time, as opposed to your local time. For example, if you are in the Central time zone and you send a message at 1:00 PM CST to a florist in the Pacific time zone, they will see the order received at 11:00 AM PST.
Employee The employee who performed a task that changed the status. Depending on the task, there may or may not be an employee associated with a status change.
Status The event that triggered the message.
Text Any text for the event. Currently, this only displays the exception code for delivery exceptions (for example, Not at Home, Refused, etc.)

Filling Florist Status List

The Filling Florist Status List contains the following information for each order life cycle message:

Column Description
Filling Florist Date The date and time the event took place. This is displayed in the filling florist’s time, as opposed to your local time.
Florist Code The shop code for the filling florist.
Status The event.
Text Any text for the event. Currently, this only displays the exception code for delivery exceptions (for example, Not at Home, Refused, etc.)

Button Ribbon

The button ribbon at the bottom of the window contains the following buttons:

Button Description
Print Life Cycle Detail Prints the Life Cycle Detail report for the order.
Escape Closes the window.
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