Working with Recipient Pictures

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Recipient pictures are pictures you attach to an order with the intent of sending them to the sending florist (in the case of wire orders), or to customers (in the case of local orders). The message to the sending florist or customer does not get sent until you actively decide to send it. Sending florists receive an ANS message with a URL to the picture; customers receive an email message with a link to the picture.

Image:TipIcon.png

You can use recipient pictures as both a customer satisfaction tool (allowing customers to see designs produced for their recipients) as well as a way to show the quality of your work to sending florists—which can ultimately drive more wire order business to you!

You can take pictures with the Logitech QuickCam attached to your Mercury system or with your own camera. If you take pictures with your own camera, you must upload them to your Mercury computer before using the Picture Center to attach and send the pictures.

Attached pictures must be JPEG format files. The system automatically sizes the pictures to 1024 pixels by 768 pixels. Sending recipient pictures requires that your Mercury system be always online and using MNAPI. The florist must also be assigned a CCAPI account ID and password.

Attaching Pictures to Tickets

You may want to attach a picture to a ticket. You can then send a link to the picture to the sending florist (for wire orders), or to the customer (for local orders).

Taking and Attaching Pictures to Tickets

FTD Mercury enables you to take pictures using a Logitech QuickCam Orbit AF camera. The Logitech QuickCam must be attached to your computer in order for you to take pictures from the Picture Center window. You can attach multiple pictures to a ticket.

To take pictures with the Logitech QuickCam:

  1. Perform a Ticket Search to locate the ticket.
  2. From the results list, double-click the ticket to open it in Order Entry or Point of Sale.
  3. Click Picture. The Picture Center window opens.
  4. Click Camera View.
  5. Select Recipient.
  6. Place the product so that it is in view of the Logitech QuickCam.
  7. If you want to change the camera settings, click Change Settings in the Logitech QuickCam toolbar.
  8. Click Take Picture.
  9. If you are satisfied with the picture and want to save it, click Attach. If you want to retake the picture, click Camera View again and retake the picture before you attach it.
    If you are attaching pictures to a ticket, take as many additional pictures as you like. When you are finished, click Escape to close the Picture Center window.

Browsing for and Attaching Pictures to Tickets

If you do not have a Logitech QuickCam Orbit AF camera, you can still attach pictures you have taken if they are on your computer. Pictures must be JPEG format files. The system automatically sizes the pictures to 1024 pixels by 768 pixels.

To browse for pictures:

  1. Perform a Ticket Search to locate the ticket.
  2. From the results list, double-click the ticket to open it in Order Entry or Point of Sale.
  3. Click Picture. The Picture Center window opens.
  4. Click Browse and navigate to a picture already on your computer.
  5. Click Attach.

When you are finished, click Escape to close the Picture Center window.

Sending Product Pictures

You can send pictures that you have attached to tickets. When you send a picture, the system uploads the picture to the FTD web server and acknowledges that a picture was sent. If the order is a local order, FTD Mercury opens the Output Options window for you to send the customer the link to the picture. For wire orders, if you are a filling florist, when you send a picture, FTD Mercury sends an ASK message to the sending florist with the URL for the picture.

To send pictures:

  1. Perform at Ticket Search to locate the order, and double-click it to open the order in Order Entry or Point of Sale.
  2. Click Picture. The Picture Center window opens.
    Image:NoteIcon.pngIf there are pictures attached to the ticket, the Picture button will include an icon of a picture. If it does not, there are no pictures currently attached to the ticket.
  3. In the Attached Pictures area, select the picture to send.
  4. Click Send. Depending on the type of order, the system does one of the following:
    • For incoming wire orders over the Mercury Network, FTD Mercury sends an ASK message containing the URL for the picture.
    • For local orders, the Output Options window opens. The sender will be the user who is logged in, and the customer and customer email address will be populated from the customer record, if available. Click Execute to send the customer a link to the picture.
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