FTD Mercury
From FloristWiki
(Difference between revisions)
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Affordable. Powerful. Easy-to-use. FTD Mercury is a comprehensive shop management solution that cuts overhead, handles day-to-day floral management tasks, and helps you concentrate on customer service and satisfaction. Simplify your business, streamline your workflow, increase sales, and generate more profit - all with FTD Mercury. | Affordable. Powerful. Easy-to-use. FTD Mercury is a comprehensive shop management solution that cuts overhead, handles day-to-day floral management tasks, and helps you concentrate on customer service and satisfaction. Simplify your business, streamline your workflow, increase sales, and generate more profit - all with FTD Mercury. | ||
| - | ==New & Enhanced in FTD Mercury X3 Fall== | + | ==The Basics== |
| + | * Minimum Requirements and Installation Instructions ([[FTD Mercury X3 Installation Instructions|FTD Mercury X3]] | [[FTD Mercury X3 Fall Installation Instructions|FTD Mercury X3 Fall]]) | ||
| + | *[[FTD Mercury Overview]] | ||
| + | *[[Basic Operations]] | ||
| + | |||
| + | ==FTD Wire Orders== | ||
| + | *[[The Mercury Network]] | ||
| + | *[[FTD Florist Link|Florist Directory & Search]] | ||
| + | *[[Mercury Messages]] | ||
| + | *Entering Wire Out Orders | ||
| + | *Processing Incoming Wire Orders | ||
| + | |||
| + | ==Order Management== | ||
| + | *Entering Orders | ||
| + | *Taking Order Payments | ||
| + | *[[Tickets]] | ||
| + | *Standing Orders | ||
| + | *[[Automatic Order Processing]] | ||
| + | **[[Working with Orders|More...]] | ||
| + | |||
| + | ==Customer Management== | ||
| + | *Adding New Customers | ||
| + | *House Accounts | ||
| + | *Customer Statistics | ||
| + | *[[Email Management]] | ||
| + | *[[Customer Management|More...]] | ||
| + | |||
| + | ==Delivery== | ||
| + | *Sending Delivery Confirmations | ||
| + | *[[Mercury Delivery]] | ||
| + | *[[FTD Mercury Mobile]] | ||
| + | *Marking Orders Delivered | ||
| + | |||
| + | ==Credit & Debit Cards== | ||
| + | *[[Processing and Settling Credit Cards]] | ||
| + | *[[Debit Cards]] | ||
| + | *[[Credit Card Authorization Codes]] | ||
| + | |||
| + | ==Accounting== | ||
| + | *[[Accounts Receivable]] | ||
| + | *[[Business Reports]] | ||
| + | *[[Mercury Accounting and QuickBooks Integration]] | ||
| + | *[[Wire Service Reconciliation]] | ||
| + | |||
| + | ==Products== | ||
| + | *[[Product Maintenance]] | ||
| + | *[[Design Center]] | ||
| + | |||
| + | ==Marketing== | ||
| + | *[[Marketing|More...]] | ||
| + | |||
| + | |||
| + | ==Event Planner== | ||
| + | *[[Event Planner|More...]] | ||
| + | |||
| + | ==FTD Mercury Operations== | ||
| + | *[[Managing Employees]] | ||
| + | *[[Managing Point of Sale Sessions]] | ||
| + | *[[Dashboard]] | ||
| + | *[[Automatic Software Updates]] | ||
| + | *[[Multi-Store Capabilities]] | ||
| + | *[[Web Order Interface]] | ||
| + | *[[FTD Document Center]] | ||
| + | *[[Fax & Email]] | ||
| + | *[[Mercury Administration]] | ||
| + | |||
| + | |||
| + | |||
| + | ==New & Enhanced== | ||
| + | If you're upgrading from an older version of FTD Mercury, there are exciting new enhancements that have been added to help you manage your business even better! | ||
| + | |||
| + | ===New & Enhanced in FTD Mercury X3 Fall=== | ||
FTD Mercury X3 Fall's centerpiece feature is the [[Event Planner]]. In addition, there are several other [[Additional FTD Mercury X3 Fall Enhancements|minor features and enhancements]]. Additionally, in May 2012, [[SMS Text Messaging|SMS text messaging]] support was added. In September 2012, [[FTD Florist Link]] was significantly enhanced. | FTD Mercury X3 Fall's centerpiece feature is the [[Event Planner]]. In addition, there are several other [[Additional FTD Mercury X3 Fall Enhancements|minor features and enhancements]]. Additionally, in May 2012, [[SMS Text Messaging|SMS text messaging]] support was added. In September 2012, [[FTD Florist Link]] was significantly enhanced. | ||
| - | ==New & Enhanced in FTD Mercury X3== | + | ===New & Enhanced in FTD Mercury X3=== |
*[[FTD Mercury Mobile]] - allows you to keep up with your business from selected smartphones. You can get access to your Dashboard, as well as confirm deliveries on the go. | *[[FTD Mercury Mobile]] - allows you to keep up with your business from selected smartphones. You can get access to your Dashboard, as well as confirm deliveries on the go. | ||
*[[Order Confirmations]] - enables you to provide excellent customer service by confirming orders when they're received. | *[[Order Confirmations]] - enables you to provide excellent customer service by confirming orders when they're received. | ||
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<!--*[[SMS Text Messaging]] for Delivery Confirmations and Marketing Campaigns. (Available in an FTD Mercury X3 Fall patch - 10.31.2.6)--> | <!--*[[SMS Text Messaging]] for Delivery Confirmations and Marketing Campaigns. (Available in an FTD Mercury X3 Fall patch - 10.31.2.6)--> | ||
| - | == | + | ==Full FTD Mercury Documentation== |
| - | + | ||
* [[FTD Mercury Documentation]] | * [[FTD Mercury Documentation]] | ||
Revision as of 09:35, 26 September 2012
Affordable. Powerful. Easy-to-use. FTD Mercury is a comprehensive shop management solution that cuts overhead, handles day-to-day floral management tasks, and helps you concentrate on customer service and satisfaction. Simplify your business, streamline your workflow, increase sales, and generate more profit - all with FTD Mercury.
Contents |
The Basics
- Minimum Requirements and Installation Instructions (FTD Mercury X3 | FTD Mercury X3 Fall)
- FTD Mercury Overview
- Basic Operations
FTD Wire Orders
- The Mercury Network
- Florist Directory & Search
- Mercury Messages
- Entering Wire Out Orders
- Processing Incoming Wire Orders
Order Management
- Entering Orders
- Taking Order Payments
- Tickets
- Standing Orders
- Automatic Order Processing
Customer Management
- Adding New Customers
- House Accounts
- Customer Statistics
- Email Management
- More...
Delivery
- Sending Delivery Confirmations
- Mercury Delivery
- FTD Mercury Mobile
- Marking Orders Delivered
Credit & Debit Cards
Accounting
- Accounts Receivable
- Business Reports
- Mercury Accounting and QuickBooks Integration
- Wire Service Reconciliation
Products
Marketing
Event Planner
FTD Mercury Operations
- Managing Employees
- Managing Point of Sale Sessions
- Dashboard
- Automatic Software Updates
- Multi-Store Capabilities
- Web Order Interface
- FTD Document Center
- Fax & Email
- Mercury Administration
New & Enhanced
If you're upgrading from an older version of FTD Mercury, there are exciting new enhancements that have been added to help you manage your business even better!
New & Enhanced in FTD Mercury X3 Fall
FTD Mercury X3 Fall's centerpiece feature is the Event Planner. In addition, there are several other minor features and enhancements. Additionally, in May 2012, SMS text messaging support was added. In September 2012, FTD Florist Link was significantly enhanced.
New & Enhanced in FTD Mercury X3
- FTD Mercury Mobile - allows you to keep up with your business from selected smartphones. You can get access to your Dashboard, as well as confirm deliveries on the go.
- Order Confirmations - enables you to provide excellent customer service by confirming orders when they're received.
- Email Management - You now have access to additional email management tools, including the ability to have different email addresses for invoices, delivery confirmations, order confirmations, and statements. You can even send personal email messages to customers. If you keep multiple contacts for customers, you can enter email addresses for those contacts and that email address will automatically override the customer's email address.
- Multiple sympathy cards are now available from the Funeral Log.
- Updates have been made to the Business Snapshot Report, Tax Exempt Customer Report, Product Comparison Report, Ticket Report, and Product Sales Reports.
- The missing Reciprocity Report has been added back to FTD Mercury X3!
- Address Verification is now Web-based.
- Audit trail security has been added for negative value sales, refunds, and updating Prevent House Charges check box in the House Account tab of the Customer Detail Information window.
