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21. Relaunch External Communications ‎(15:23, 21 April 2008)
22. Check for Mercury Network Connectivity ‎(15:35, 21 April 2008)
23. Predefined Campaigns ‎(18:39, 21 April 2008)
24. Creating a Single Postcard Template ‎(18:45, 21 April 2008)
25. Creating a Direct Mail Marketing Campaign Using a Predefined Template ‎(19:28, 21 April 2008)
26. Creating a Birthday Reminder Direct Mail Campaign ‎(19:39, 21 April 2008)
27. Creating a Holiday Reminder Direct Mail Campaign ‎(20:16, 21 April 2008)
28. Creating a Third-party Marketing Campaign ‎(20:49, 21 April 2008)
29. Analyzing Campaigns ‎(13:23, 23 April 2008)
30. Modifying an Existing Template ‎(14:24, 23 April 2008)
31. Creating a New Template ‎(14:32, 23 April 2008)
32. Creating Email Campaigns in the Marketing Wizard ‎(15:21, 23 April 2008)
33. Creating a List of Customer Email Addresses ‎(15:48, 23 April 2008)
34. Welcome Panel ‎(16:11, 23 April 2008)
35. Create Campaign Panel ‎(16:57, 23 April 2008)
36. Campaign Analysis Window ‎(17:02, 23 April 2008)
37. Select Target List Panel ‎(17:12, 23 April 2008)
38. Key Criteria Panel ‎(17:21, 23 April 2008)
39. Preview and Edit List Panel ‎(17:31, 23 April 2008)
40. Save Campaign Panel ‎(18:22, 23 April 2008)
41. Output Fields Panel ‎(18:49, 23 April 2008)
42. Setting up House Accounts ‎(20:06, 23 April 2008)
43. Viewing a Customer's Order History ‎(20:40, 23 April 2008)
44. Marking Orders Delivered/Not Delivered ‎(20:44, 23 April 2008)
45. Adding Customer Contacts ‎(21:12, 23 April 2008)
46. Customer Search Window Areas ‎(19:20, 24 April 2008)
47. General Tab Areas ‎(19:56, 24 April 2008)
48. House Account Tab Areas ‎(20:09, 24 April 2008)
49. Customer Credit Card Window Areas ‎(20:21, 24 April 2008)
50. Order History Tab Areas ‎(20:38, 24 April 2008)
51. Standing Order Tab Areas ‎(20:59, 24 April 2008)
52. Standing Order Scheduler Window Areas ‎(21:18, 24 April 2008)
53. Customer Merge Window Areas ‎(21:40, 24 April 2008)
54. Maintaining Credit Cards ‎(21:55, 24 April 2008)
55. Receiving Payments on Wedding Accounts ‎(12:57, 25 April 2008)
56. Merging Customers ‎(13:13, 25 April 2008)
57. Purging Customers ‎(13:26, 25 April 2008)
58. Protecting Customers from Customer Purge ‎(13:29, 25 April 2008)
59. Deleting Individual Customers ‎(13:34, 25 April 2008)
60. Customer Maintenance ‎(14:08, 25 April 2008)
61. File ‎(15:10, 25 April 2008)
62. Search ‎(18:17, 25 April 2008)
63. Management ‎(18:48, 25 April 2008)
64. Credit Cards ‎(18:56, 25 April 2008)
65. Tools ‎(19:15, 25 April 2008)
66. Help ‎(19:18, 25 April 2008)
67. Removing Pictures ‎(18:09, 28 April 2008)
68. Adding Product Recipes ‎(18:17, 28 April 2008)
69. Working with Quick Pick Products ‎(18:36, 28 April 2008)
70. Setting up Gift Certificates ‎(18:54, 28 April 2008)
71. Setting Up Coupons ‎(19:04, 28 April 2008)
72. Product Search Window Areas ‎(19:25, 28 April 2008)
73. Product Entry Window Areas ‎(20:11, 28 April 2008)
74. Setting Up Delivery Fees as Product Codes ‎(20:42, 28 April 2008)
75. Associating Bar Codes with Products ‎(21:00, 28 April 2008)
76. How the Mercury Network Uses Product Codes ‎(13:55, 30 April 2008)
77. Steps to Open the Message Center from the Order Entry and Point of Sale Windows ‎(16:05, 7 May 2008)
78. Steps to Open the Message Center from the FTD Mercury Main Menu ‎(16:06, 7 May 2008)
79. Opening the Message Center from the Order Entry and Point of Sale Windows ‎(16:14, 7 May 2008)
80. Opening the Message Center from the FTD Mercury Main Menu ‎(16:17, 7 May 2008)
81. Message Center Window Areas ‎(20:38, 7 May 2008)
82. Search Parameters Area ‎(20:39, 7 May 2008)
83. Search Results List ‎(20:39, 7 May 2008)
84. Button Ribbon ‎(20:40, 7 May 2008)
85. Sending an ADJustment Report Message ‎(21:16, 7 May 2008)
86. Deleting Messages ‎(12:47, 8 May 2008)
87. Rejecting an Incoming Order ‎(12:54, 8 May 2008)
88. Sending a GENeral Message ‎(14:54, 8 May 2008)
89. Sending a REC Message ‎(14:59, 8 May 2008)
90. Sending a RETrieval Message ‎(15:13, 8 May 2008)
91. Sending an ASK Message ‎(15:32, 8 May 2008)
92. Sending a FORward Message ‎(15:40, 8 May 2008)
93. Sending an ANSwer Message ‎(15:46, 8 May 2008)
94. Delivery Confirmation Message (ANS) ‎(15:53, 8 May 2008)
95. Sending a CONfirmation Message ‎(15:58, 8 May 2008)
96. Sending a DENy Message ‎(16:01, 8 May 2008)
97. Sending a CANcel Message ‎(16:09, 8 May 2008)
98. Design Center Window Areas ‎(18:42, 8 May 2008)
99. Searching for Undesigned and Unassigned Orders ‎(19:05, 8 May 2008)
100. Analyzing Designer Assignments ‎(19:09, 8 May 2008)
101. Searching for Products Assigned to a Designer ‎(19:34, 8 May 2008)
102. Printing Invoices ‎(19:44, 8 May 2008)
103. Accepting a Gift Card Payment in Order Entry ‎(13:25, 9 May 2008)
104. Accepting a Gift Card Payment in Point of Sale ‎(13:26, 9 May 2008)
105. Placing Refund Value on an FTD Gift Card Using One-Click Refunds ‎(13:29, 9 May 2008)
106. Setting your Home Location ‎(14:14, 9 May 2008)
107. Removing a Previous Route from the GPS Device ‎(14:17, 9 May 2008)
108. Uploading Routes to the GPS Device ‎(14:20, 9 May 2008)
109. Accessing a Route on the GPS Device ‎(14:21, 9 May 2008)
110. Getting Directions from Your Current Location to Your Home Location ‎(14:22, 9 May 2008)
111. Selling a Gift Card ‎(18:04, 9 May 2008)
112. Adding Value to a Gift Card ‎(18:09, 9 May 2008)
113. How to Use the What's New Button ‎(19:58, 13 May 2008)
114. How to Use the What's New Button: Take 2 ‎(14:13, 14 May 2008)
115. How to Use the What's New Button: Take 3 ‎(14:41, 14 May 2008)
116. How to Use the What's New Button: Take 4 ‎(13:30, 20 May 2008)
117. Message Center Demo ‎(17:30, 22 May 2008)
118. Removing Funerals from the Funeral Log ‎(18:48, 27 May 2008)
119. F1 Online Help in FTD Mercury X ‎(18:53, 28 May 2008)
120. Order Entry and Point of Sale Windows New Features Demo ‎(20:55, 28 May 2008)
121. FTD Mercury X Quick Reference Guide ‎(22:03, 28 May 2008)
122. Handling Incoming Orders Demo ‎(18:52, 5 June 2008)
123. Processing Outgoing Wire Orders Demo ‎(13:47, 6 June 2008)
124. Processing Phoned-in Orders ‎(18:44, 13 June 2008)
125. FTD Mercury X Video Demonstrations ‎(14:30, 26 June 2008)
126. Test ‎(20:36, 22 September 2008)
127. FTD Mercury X Reference Guide ‎(14:16, 14 October 2008)
128. Boston Road Show Technology Presentations ‎(19:08, 24 October 2008)
129. FTD Mercury X1 Reference Guide ‎(19:02, 12 November 2008)
130. Mercury Advantage CD Installation Instructions ‎(23:48, 1 December 2008)
131. FTDMercuryFeedback ‎(17:45, 11 December 2008)
132. How To: Refunding Entire Sales with One-Click Refunds ‎(17:19, 23 February 2009)
133. Florist Training Schedule ‎(19:38, 30 April 2009)
134. General Hotel Information ‎(20:43, 30 April 2009)
135. Hotel Information ‎(20:53, 30 April 2009)
136. X1Web ‎(15:16, 16 June 2009)
137. X1 Webinar ‎(15:19, 16 June 2009)
138. Mercury Marketing Webinar (Time: 1.5 hours) ‎(15:27, 16 June 2009)
139. Advanced Class Training ‎(20:41, 2 July 2009)
140. FTD Mercury Main Menu Overview (X1 Video) ‎(23:02, 10 November 2009)
141. Order Life Cycle (X1 Video) ‎(23:36, 10 November 2009)
142. Usergroup:TEST ‎(21:01, 13 November 2009)
143. No Access ‎(21:46, 23 November 2009)
144. Test Page 2 ‎(21:50, 23 November 2009)
145. Usergroup:MercuryConnect ‎(21:43, 1 December 2009)
146. Customizing Your FTD Mercury Client Configuration (X1 Video) ‎(23:53, 10 December 2009)
147. Adding Employees (Mercury Connect Video) ‎(20:59, 11 January 2010)
148. Configuring Printer Form Settings (Mercury Connect Video) ‎(21:00, 11 January 2010)
149. FTD Mercury Main Menu Overview (Mercury Connect Video) ‎(21:07, 11 January 2010)
150. Order Entry vs. Point of Sale (Mercury Connect Video) ‎(21:08, 11 January 2010)
151. Message Center (Mercury Connect Video) ‎(21:08, 11 January 2010)
152. Entering Local Orders (Mercury Connect Video) ‎(21:08, 11 January 2010)
153. Sending Wire Out Orders over the Mercury Network (Mercury Connect Video) ‎(21:09, 11 January 2010)
154. Cash & Carry Sales (Mercury Connect Video) ‎(21:09, 11 January 2010)
155. Handling Wire In Orders from the Mercury Network (Mercury Connect Video) ‎(21:09, 11 January 2010)
156. Address Verification (Mercury Connect Video) ‎(21:14, 11 January 2010)
157. FTD Shutdown & FTD Startup (Mercury Connect Video) ‎(21:15, 11 January 2010)
158. Manually Sending Delivery Confirmations for Wire In Orders (Mercury Connect Video) ‎(21:16, 11 January 2010)
159. Configuring Automatic Delivery Confirmations for Wire In Orders (Mercury Connect Video) ‎(21:16, 11 January 2010)
160. Setting Up Automatic Email Delivery Confirmations (Mercury Connect Video) ‎(21:16, 11 January 2010)
161. Adding Products (Mercury Connect Video) ‎(21:17, 11 January 2010)
162. Searching for Products (Mercury Connect Video) ‎(21:17, 11 January 2010)
163. Quick Picks (Mercury Connect Video) ‎(21:17, 11 January 2010)
164. Adding Customers (Mercury Connect Video) ‎(21:18, 11 January 2010)
165. Credit & Debit Memos (Mercury Connect Video) ‎(21:18, 11 January 2010)
166. Customer Order History (Mercury Connect Video) ‎(21:18, 11 January 2010)
167. Generating Statements (Mercury Connect Video) ‎(21:19, 11 January 2010)
168. Receiving Payments in Order Entry (Mercury Connect Video) ‎(21:19, 11 January 2010)
169. Receiving Payments in Point of Sale (Mercury Connect Video) ‎(21:19, 11 January 2010)
170. Reprinting & Emailing Invoices (Mercury Connect Video) ‎(21:19, 11 January 2010)
171. Searching for Customers (Mercury Connect Video) ‎(21:19, 11 January 2010)
172. Setting up House Accounts (Mercury Connect Video) ‎(21:20, 11 January 2010)
173. Adding Abbrevation Codes (Mercury Connect Video) ‎(21:20, 11 January 2010)
174. Adding Product Categories in Mercury Administration (Mercury Connect Video) ‎(21:20, 11 January 2010)
175. Configuring Credit Cards in Mercury Administration (Mercury Connect Video) ‎(21:20, 11 January 2010)
176. Configuring House Accounts in Mercury Administration (Mercury Connect Video) ‎(21:21, 11 January 2010)
177. Configuring Point of Sale in Mercury Administration (Mercury Connect Video) ‎(21:21, 11 January 2010)
178. Configuring Printer Routing in Mercury Administration (Mercury Connect Video) ‎(21:21, 11 January 2010)
179. Configuring Store Settings in Mercury Administration (Mercury Connect Video) ‎(21:21, 11 January 2010)
180. Delivery Zones and Fees (Mercury Connect Video) ‎(21:22, 11 January 2010)
181. Setting Printing Defaults in Mercury Administration (Mercury Connect Video) ‎(21:22, 11 January 2010)
182. Updating Tax Codes in Mercury Administration (Mercury Connect Video) ‎(21:22, 11 January 2010)
183. Creating a Holiday Email Marketing Campaign (Mercury Connect Video) ‎(21:24, 11 January 2010)
184. Creating a Holiday Direct Mail Marketing Campaign (Mercury Connect Video) ‎(21:24, 11 January 2010)
185. Creating a Reminder Direct Mail Marketing Campaign (Mercury Connect Video) ‎(21:24, 11 January 2010)
186. Creating a Reminder Email Marketing Campaign (Mercury Connect Video) ‎(21:25, 11 January 2010)
187. Credit Card Settlement History Report (Mercury Connect Video) ‎(21:25, 11 January 2010)
188. Sales Summary Report (Mercury Connect Video) ‎(21:25, 11 January 2010)
189. Sales Tax Report (Mercury Connect Video) ‎(21:26, 11 January 2010)
190. Canceling and Refunding Orders in Point of Sale (Mercury Connect Video) ‎(21:26, 11 January 2010)
191. Entering the Opening Balance in Point of Sale (Mercury Connect Video) ‎(21:26, 11 January 2010)
192. Issuing a Refund Using Point of Sale (Mercury Connect Video) ‎(21:26, 11 January 2010)
193. No Sale Transactions (Mercury Connect Video) ‎(21:27, 11 January 2010)
194. Performing a Z-Out at the End of the Day (Mercury Connect Video) ‎(21:27, 11 January 2010)
195. Reprinting Receipts (Mercury Connect Video) ‎(21:27, 11 January 2010)
196. Using Point of Sale for Paid In and Paid Out Transactions (Mercury Connect Video) ‎(21:27, 11 January 2010)
197. Canceling Orders in Order Entry (Mercury Connect Video) ‎(21:29, 11 January 2010)
198. Checking Credit Card Status (Mercury Connect Video) ‎(21:29, 11 January 2010)
199. Checking for Incomplete, Filed, and Pending Orders (Mercury Connect Video) ‎(21:29, 11 January 2010)
200. Copying Tickets (Mercury Connect Video) ‎(21:35, 11 January 2010)
201. Design Center (Mercury Connect Video) ‎(21:36, 11 January 2010)
202. Facility Search (Mercury Connect Video) ‎(21:36, 11 January 2010)
203. Funeral Log (Mercury Connect Video) ‎(21:36, 11 January 2010)
204. Handling Phoned-In Orders (Mercury Connect Video) ‎(21:36, 11 January 2010)
205. Issuing a Refund Using Order Entry (Mercury Connect Video) ‎(21:37, 11 January 2010)
206. Marking Orders Delivered in Ticket Search (Mercury Connect Video) ‎(21:37, 11 January 2010)
207. Marking Pickup Orders as C.O.D. (Mercury Connect Video) ‎(21:37, 11 January 2010)
208. Order Life Cycle (Mercury Connect Video) ‎(21:38, 11 January 2010)
209. Phoning Out Orders (Mercury Connect Video) ‎(21:38, 11 January 2010)
210. Resending Rejected Wire Out Orders (Mercury Connect Video) ‎(21:39, 11 January 2010)
211. Searching for Orders and Tickets (Mercury Connect Video) ‎(21:39, 11 January 2010)
212. Taking Orders for Pickup (Mercury Connect Video) ‎(21:39, 11 January 2010)
213. Ticket Status (Mercury Connect Video) ‎(21:40, 11 January 2010)
214. Answering Incoming Ask Messages (Mercury Connect Video) ‎(22:02, 11 January 2010)
215. Applying Email Templates in Mercury Administration (Mercury Connect Video) ‎(22:02, 11 January 2010)
216. Canceling a Wire Out Order (Mercury Connect Video) ‎(22:03, 11 January 2010)
217. Changing the FTD Mercury Administrator Password (Mercury Connect Video) ‎(22:03, 11 January 2010)
218. Confirming an Incoming Cancel Request (Mercury Connect Video) ‎(22:04, 11 January 2010)
219. Creating and Sending Your Received Messages List (Mercury Connect Video) ‎(22:04, 11 January 2010)
220. Creating Your Email Cover Letter (Mercury Connect Video) ‎(22:05, 11 January 2010)
221. Creating Your Email Delivery Confirmation Template (Mercury Connect Video) ‎(22:05, 11 January 2010)
222. Customizing Your FTD Mercury Client Configuration (Mercury Connect Video) ‎(22:06, 11 January 2010)
223. Denying an Incoming Cancel Request (Mercury Connect Video) ‎(22:06, 11 January 2010)
224. Email Monitor (Mercury Connect Video) ‎(22:06, 11 January 2010)
225. Handling Incoming Price Change Requests (Mercury Connect Video) ‎(22:07, 11 January 2010)
226. Resuming Your Previously Suspended System (Mercury Connect Video) ‎(22:07, 11 January 2010)
227. Sending Ask Messages (Mercury Connect Video) ‎(22:08, 11 January 2010)
228. Sending Price Change Requests (Mercury Connect Video) ‎(22:08, 11 January 2010)
229. Suspending Your System (Mercury Connect Video) ‎(22:08, 11 January 2010)
230. Rejecting Wire In Orders from the Mercury Network (Mercury Connect Video) ‎(22:11, 11 January 2010)
231. Copying Files to and from Mercury Connect (Mercury Connect Video) ‎(18:59, 12 January 2010)
232. Unpacking Your Equipment (Mercury Connect Video) ‎(19:10, 12 January 2010)
233. Loading the Receipt Printer Paper (Mercury Connect Video) ‎(19:12, 12 January 2010)
234. Changing Your FTD Mercury Administrator Password (Mercury Connect Video) ‎(19:18, 12 January 2010)
235. Connecting Your Point of Sale Hardware (Mercury Connect Video) ‎(19:20, 12 January 2010)
236. Connecting the USB Devices (Mercury Connect Video) ‎(19:21, 12 January 2010)
237. Getting Help in Mercury Connect (Mercury Connect Video) ‎(19:26, 12 January 2010)
238. Mercury Connect Setup Questionnaire ‎(21:48, 12 January 2010)
239. Connecting and Disconnecting from Mercury Connect (Mercury Connect Video) ‎(21:39, 13 January 2010)
240. Launching Mercury Connect for the First Time (Mercury Connect Video) ‎(21:42, 13 January 2010)
241. Installing the Mercury Connect Client Software (Mercury Connect Video) ‎(21:44, 13 January 2010)
242. FTD FastPay ‎(14:33, 6 April 2010)
243. Estimated Times for Credit Card Conversion ‎(22:29, 13 April 2010)
244. SQL 2005 Express Installation Instructions ‎(16:10, 14 April 2010)
245. SQL 2005 Standard Installation Instructions ‎(16:11, 14 April 2010)
246. Video Test Page ‎(17:03, 14 April 2010)
247. FTD Mercury X2 New & Enhanced Features Video - Large ‎(17:10, 14 April 2010)
248. FTD Mercury X2 New & Enhanced Features Video - Medium ‎(17:11, 14 April 2010)
249. FTD Mercury X2 New & Enhanced Features Video - Small ‎(17:13, 14 April 2010)
250. FTD Mercury X1 Installation Instructions ‎(17:36, 14 April 2010)
251. FTD Mercury X2 New & Enhanced Features ‎(17:28, 15 April 2010)
252. FTD Mercury X2 New & Enhanced Sales Information ‎(17:52, 15 April 2010)
253. Changes for British Columbia Florists ‎(17:40, 22 June 2010)
254. Changes for Nova Scotia Florists ‎(17:41, 22 June 2010)
255. Changes for Ontario Florists ‎(17:41, 22 June 2010)
256. Changes for All Other Canadian Florists ‎(17:43, 22 June 2010)
257. Changements Pour Tous Les Autres Fleuristes Canadiens ‎(14:13, 23 June 2010)
258. Dashboard (FTD Mercury X) ‎(17:58, 9 July 2010)
259. FTD Mercury X2 ‎(18:08, 9 July 2010)
260. System Login Window ‎(18:36, 9 July 2010)
261. Receiving Orders and Messages ‎(19:07, 9 July 2010)
262. Connecting to Network Printers ‎(19:07, 9 July 2010)
263. Receipt Printer Settings Window ‎(20:36, 9 July 2010)
264. Checking Your Windows Default Printer ‎(20:56, 9 July 2010)
265. About Mercury Delivery Processing Application Window ‎(16:21, 12 July 2010)
266. Select Routing Progress Window ‎(20:56, 12 July 2010)
267. Follow Up Deliveries Window ‎(21:36, 12 July 2010)
268. Wrapping Up Routes ‎(21:38, 12 July 2010)
269. Truck Return Window ‎(21:55, 12 July 2010)
270. Delivery Zone Report ‎(17:00, 13 July 2010)
271. Delivery Reports ‎(17:03, 13 July 2010)
272. Delivery Report ‎(17:06, 13 July 2010)
273. Delivery Report Window ‎(17:07, 13 July 2010)
274. Non Routed Orders Report ‎(17:11, 13 July 2010)
275. Both Routed and Non Routed Orders Report ‎(17:13, 13 July 2010)
276. Delivered Orders Report ‎(17:14, 13 July 2010)
277. Product Maintenance (FTD Mercury X) ‎(15:40, 14 July 2010)
278. Searching for Products (FTD Mercury X) ‎(15:58, 14 July 2010)
279. Searching for Products ‎(16:00, 14 July 2010)
280. Multiple Price Points ‎(16:31, 14 July 2010)
281. Coupons ‎(16:34, 14 July 2010)
282. Delivery Zones and Fees ‎(16:35, 14 July 2010)
283. Bar Code Window ‎(16:39, 14 July 2010)
284. Copying Care Instructions ‎(16:42, 14 July 2010)
285. Quick Picks ‎(16:45, 14 July 2010)
286. Product Entry Window ‎(17:15, 14 July 2010)
287. Product Search Window ‎(17:35, 14 July 2010)
288. Editing Custom Products on Your FOL Web Site ‎(21:49, 14 July 2010)
289. Deactivating Custom Products on Your FOL Web Site ‎(21:51, 14 July 2010)
290. Changing the Price for Products on Your FOL Web Site ‎(21:52, 14 July 2010)
291. Enabling Dashboard ‎(21:29, 15 July 2010)
292. Your Message Window ‎(22:42, 15 July 2010)
293. Setting the Weather Gadget Location ‎(22:42, 15 July 2010)
294. Configuring the Unattached Mercury Message Threshold ‎(22:43, 15 July 2010)
295. FTD Mercury X2 Fall Documentation ‎(14:48, 19 August 2010)
296. Generate Statements Window ‎(15:42, 31 August 2010)
297. View Statements Window ‎(16:18, 31 August 2010)
298. Accessing the HouseAccount Screen ‎(16:22, 31 August 2010)
299. Setting Up House Account Defaults ‎(16:22, 31 August 2010)
300. Generating Aged Analysis Reports ‎(16:23, 31 August 2010)
301. Finance Charges Window ‎(16:44, 31 August 2010)
302. Aged Analysis Report Window ‎(17:07, 31 August 2010)
303. House Account Tab ‎(17:48, 31 August 2010)
304. Statement Search Window ‎(16:10, 7 September 2010)
305. Output Statements Window ‎(16:38, 7 September 2010)
306. What's New ‎(16:51, 30 September 2010)
307. FTD Mercury X Training Videos ‎(18:45, 30 September 2010)
308. Finding What's New in FTD Mercury X Video Demonstration ‎(18:47, 30 September 2010)
309. New Features in Order Entry and Point of Sale Video Demonstration ‎(18:47, 30 September 2010)
310. Message Center Video Demonstration ‎(18:48, 30 September 2010)
311. Searching for Tickets Video Demonstration ‎(18:48, 30 September 2010)
312. Processing Incoming Orders Video Demonstration ‎(18:48, 30 September 2010)
313. Processing Incoming Phone Orders Video Demonstration ‎(18:48, 30 September 2010)
314. Processing Outgoing Wire Orders Video Demonstration ‎(18:49, 30 September 2010)
315. Mercury Direct: What's New ‎(21:21, 30 September 2010)
316. Creating a Holiday Email Marketing Campaign (X1 Video) ‎(21:24, 30 September 2010)
317. Address Verification (X1 Video) ‎(21:31, 30 September 2010)
318. Changing the FTD Mercury Administrator Password (X1 Video) ‎(21:31, 30 September 2010)
319. Configuring Printer Form Settings (X1 Video) ‎(21:32, 30 September 2010)
320. Creating Your Email Cover Letter (X1 Video) ‎(21:33, 30 September 2010)
321. FTD Shutdown & FTD Startup (X1 Video) ‎(21:33, 30 September 2010)
322. Order Entry vs. Point of Sale (X1 Video) ‎(21:35, 30 September 2010)
323. Resuming Your Previously Suspended System (X1 Video) ‎(21:35, 30 September 2010)
324. Suspending Your System (X1 Video) ‎(21:35, 30 September 2010)
325. Manually Sending Delivery Confirmations for Wire In Orders (X1 Video) ‎(21:36, 30 September 2010)
326. Applying Email Templates in Mercury Administration (X1 Video) ‎(21:36, 30 September 2010)
327. Configuring Automatic Delivery Confirmations for Wire In Orders (X1 Video) ‎(21:36, 30 September 2010)
328. Creating Your Email Delivery Confirmation Template (X1 Video) ‎(21:37, 30 September 2010)
329. Email Monitor (X1 Video) ‎(21:37, 30 September 2010)
330. Setting Up Automatic Email Delivery Confirmations (X1 Video) ‎(21:37, 30 September 2010)
331. Adding Customers (X1 Video) ‎(21:38, 30 September 2010)
332. Credit & Debit Memos (X1 Video) ‎(21:38, 30 September 2010)
333. Customer Order History (X1 Video) ‎(21:38, 30 September 2010)
334. Generating Statements (X1 Video) ‎(21:38, 30 September 2010)
335. Receiving Payments in Order Entry (X1 Video) ‎(21:38, 30 September 2010)
336. Receiving Payments in Point of Sale (X1 Video) ‎(21:39, 30 September 2010)
337. Reprinting & Emailing Invoices (X1 Video) ‎(21:39, 30 September 2010)
338. Searching for Customers (X1 Video) ‎(21:39, 30 September 2010)
339. Setting up House Accounts (X1 Video) ‎(21:39, 30 September 2010)
340. Canceling Orders in Order Entry (X1 Video) ‎(21:42, 30 September 2010)
341. Canceling and Refunding Orders in Point of Sale (X1 Video) ‎(21:43, 30 September 2010)
342. Cash & Carry Sales (X1 Video) ‎(21:43, 30 September 2010)
343. Checking Credit Card Status (X1 Video) ‎(21:43, 30 September 2010)
344. Checking for Incomplete, Filed, and Pending Orders (X1 Video) ‎(21:43, 30 September 2010)
345. Copying Tickets (X1 Video) ‎(21:44, 30 September 2010)
346. Design Center (X1 Video) ‎(21:44, 30 September 2010)
347. Entering Local Orders (X1 Video) ‎(21:44, 30 September 2010)
348. Facility Search (X1 Video) ‎(21:47, 30 September 2010)
349. Funeral Log (X1 Video) ‎(21:47, 30 September 2010)
350. Handling Phoned-In Orders (X1 Video) ‎(21:47, 30 September 2010)
351. Handling Wire In Orders from the Mercury Network (X1 Video) ‎(21:47, 30 September 2010)
352. Issuing a Refund Using Order Entry (X1 Video) ‎(21:48, 30 September 2010)
353. Issuing a Refund Using Point of Sale (X1 Video) ‎(21:48, 30 September 2010)
354. Marking Orders Delivered in Ticket Search (X1 Video) ‎(21:48, 30 September 2010)
355. Marking Pickup Orders as C.O.D. (X1 Video) ‎(21:48, 30 September 2010)
356. Message Center (X1 Video) ‎(21:49, 30 September 2010)
357. Phoning Out Orders (X1 Video) ‎(21:49, 30 September 2010)
358. Quick Picks (X1 Video) ‎(21:49, 30 September 2010)
359. Rejecting Wire In Orders from the Mercury Network (X1 Video) ‎(21:50, 30 September 2010)
360. Reprinting Receipts (X1 Video) ‎(21:52, 30 September 2010)
361. Resending Rejected Wire Out Orders (X1 Video) ‎(21:52, 30 September 2010)
362. Searching for Orders and Tickets (X1 Video) ‎(21:52, 30 September 2010)
363. Sending Wire Out Orders over the Mercury Network (X1 Video) ‎(21:53, 30 September 2010)
364. Taking Orders for Pickup (X1 Video) ‎(21:53, 30 September 2010)
365. Ticket Status (X1 Video) ‎(21:53, 30 September 2010)
366. Answering Incoming Ask Messages (X1 Video) ‎(21:53, 30 September 2010)
367. Canceling a Wire Out Order (X1 Video) ‎(21:54, 30 September 2010)
368. Confirming an Incoming Cancel Request (X1 Video) ‎(21:54, 30 September 2010)
369. Creating and Sending Your Received Messages List (X1 Video) ‎(21:54, 30 September 2010)
370. Denying an Incoming Cancel Request (X1 Video) ‎(21:54, 30 September 2010)
371. Handling Incoming Price Change Requests (X1 Video) ‎(21:54, 30 September 2010)
372. Sending Ask Messages (X1 Video) ‎(21:55, 30 September 2010)
373. Sending Price Change Requests (X1 Video) ‎(21:55, 30 September 2010)
374. Adding Products (X1 Video) ‎(21:56, 30 September 2010)
375. Searching for Products (X1 Video) ‎(21:56, 30 September 2010)
376. Entering the Opening Balance in Point of Sale (X1 Video) ‎(21:56, 30 September 2010)
377. No Sale Transactions (X1 Video) ‎(21:57, 30 September 2010)
378. Performing a Z-Out at the End of the Day (X1 Video) ‎(21:57, 30 September 2010)
379. Using Point of Sale for Paid In and Paid Out Transactions (X1 Video) ‎(21:58, 30 September 2010)
380. Credit Card Settlement History Report (X1 Video) ‎(21:58, 30 September 2010)
381. Sales Summary Report (X1 Video) ‎(21:58, 30 September 2010)
382. Sales Tax Report (X1 Video) ‎(21:58, 30 September 2010)
383. Creating a Holiday Direct Mail Marketing Campaign (X1 Video) ‎(21:58, 30 September 2010)
384. Creating a Reminder Direct Mail Marketing Campaign (X1 Video) ‎(21:59, 30 September 2010)
385. Creating a Reminder Email Marketing Campaign (X1 Video) ‎(21:59, 30 September 2010)
386. Adding Abbrevation Codes (X1 Video) ‎(21:59, 30 September 2010)
387. Adding Employees (X1 Video) ‎(22:00, 30 September 2010)
388. Adding Product Categories in Mercury Administration (X1 Video) ‎(22:00, 30 September 2010)
389. Configuring Credit Cards in Mercury Administration (X1 Video) ‎(22:00, 30 September 2010)
390. Configuring House Accounts in Mercury Administration (X1 Video) ‎(22:00, 30 September 2010)
391. Configuring Point of Sale in Mercury Administration (X1 Video) ‎(22:00, 30 September 2010)
392. Configuring Printer Routing in Mercury Administration (X1 Video) ‎(22:01, 30 September 2010)
393. Configuring Store Settings in Mercury Administration (X1 Video) ‎(22:01, 30 September 2010)
394. Delivery Zones and Fees (X1 Video) ‎(22:01, 30 September 2010)
395. Setting Printing Defaults in Mercury Administration (X1 Video) ‎(22:01, 30 September 2010)
396. Updating Tax Codes in Mercury Administration (X1 Video) ‎(22:01, 30 September 2010)
397. Generating Statements (FTD Mercury X2 Fall Training Video) ‎(18:37, 7 October 2010)
398. Preventing House Account Charges (FTD Mercury X2 Fall Training Video) ‎(18:41, 7 October 2010)
399. Removing Finance Charges (FTD Mercury X2 Fall Training Video) ‎(18:48, 7 October 2010)
400. Florist Listings in FTD Florist Link (FTD Mercury X2 Fall Training Video) ‎(18:49, 7 October 2010)
401. Funeral Log (FTD Mercury X2 Fall Training Video) ‎(18:49, 7 October 2010)
402. Renaming Billing Cycles (FTD Mercury X2 Fall Training Video) ‎(18:51, 7 October 2010)
403. Searching for Facilities from the Mercury Main Menu (FTD Mercury X2 Fall Training Video) ‎(18:51, 7 October 2010)
404. Searching for Facilities in Order Entry or Point of Sale (FTD Mercury X2 Fall Training Video) ‎(18:52, 7 October 2010)
405. Searching for Florists from the Mercury Main Menu (FTD Mercury X2 Fall Training Video) ‎(18:53, 7 October 2010)
406. Searching for Florists in Order Entry or Point of Sale (FTD Mercury X2 Fall Training Video) ‎(18:53, 7 October 2010)
407. Setting the Preferred Status for a Florist in FTD Florist Link (FTD Mercury X2 Fall Training Video) ‎(18:54, 7 October 2010)
408. Using Advanced Options when Searching for Florists (FTD Mercury X2 Fall Training Video) ‎(18:54, 7 October 2010)
409. Performing Invoice Billing (FTD Mercury X2 Fall Training Video) ‎(18:55, 7 October 2010)
410. Adding Abbreviation Codes (FTD Mercury X2 Fall Training Video) ‎(15:42, 11 October 2010)
411. Adding Employees (FTD Mercury X2 Fall Training Video) ‎(15:43, 11 October 2010)
412. Adding Product Categories in Mercury Administration (FTD Mercury X2 Fall Training Video) ‎(15:45, 11 October 2010)
413. Address Verification (FTD Mercury X2 Fall Training Video) ‎(15:45, 11 October 2010)
414. Audit Trail Examples (FTD Mercury X2 Fall Training Video) ‎(15:46, 11 October 2010)
415. Getting Help in Mercury Connect (FTD Mercury X2 Fall Training Video) ‎(15:48, 11 October 2010)
416. Changing the FTD Mercury Administrator Password (FTD Mercury X2 Fall Training Video) ‎(15:50, 11 October 2010)
417. Configuring Audit Trail in Mercury Administration (FTD Mercury X2 Fall Training Video) ‎(15:51, 11 October 2010)
418. Configuring Credit Cards in Mercury Administration (FTD Mercury X2 Fall Training Video) ‎(15:52, 11 October 2010)
419. Configuring House Accounts in Mercury Administration (FTD Mercury X2 Fall Training Video) ‎(15:52, 11 October 2010)
420. Configuring Point of Sale in Mercury Administration (FTD Mercury X2 Fall Training Video) ‎(15:53, 11 October 2010)
421. Configuring Printer Form Settings (FTD Mercury X2 Fall Training Video) ‎(15:53, 11 October 2010)
422. Configuring Printer Routing in Mercury Administration (FTD Mercury X2 Fall Training Video) ‎(15:54, 11 October 2010)
423. Configuring Store Settings in Mercury Administration (FTD Mercury X2 Fall Training Video) ‎(15:56, 11 October 2010)
424. Configuring Window Access in Mercury Administration (FTD Mercury X2 Fall Training Video) ‎(15:57, 11 October 2010)
425. Creating Your Email Cover Letter (FTD Mercury X2 Fall Training Video) ‎(15:58, 11 October 2010)
426. Customizing Your FTD Mercury Client Configuration (FTD Mercury X2 Fall Training Video) ‎(15:59, 11 October 2010)
427. FTD Mercury Main Menu Overview (FTD Mercury X2 Fall Training Video) ‎(15:59, 11 October 2010)
428. FTD Shutdown & FTD Startup (FTD Mercury X2 Fall Training Video) ‎(16:01, 11 October 2010)
429. Logging in to FTD Mercury (FTD Mercury X2 Fall Training Video) ‎(16:02, 11 October 2010)
430. Setting Form Printing Defaults in Mercury Administration (FTD Mercury X2 Fall Training Video) ‎(16:02, 11 October 2010)
431. Updating Tax Codes in Mercury Administration (FTD Mercury X2 Fall Training Video) ‎(16:03, 11 October 2010)
432. Applying Email Templates in Mercury Administration (FTD Mercury X2 Fall Training Video) ‎(16:09, 11 October 2010)
433. Credit Card Settlement History Report (FTD Mercury X2 Fall Training Video) ‎(16:59, 11 October 2010)
434. Generating Reports (FTD Mercury X2 Fall Training Video) ‎(17:01, 11 October 2010)
435. Generating the Customer Life Cycle Report (FTD Mercury X2 Fall Training Video) ‎(17:03, 11 October 2010)
436. Generating the Order Life Cycle Report (FTD Mercury X2 Fall Training Video) ‎(17:04, 11 October 2010)
437. Generating Your Sales Overview Using the Balance Wizard (FTD Mercury X2 Fall Training Video) ‎(17:05, 11 October 2010)
438. Sales Summary Report (FTD Mercury X2 Fall Training Video) ‎(17:06, 11 October 2010)
439. Sales Tax Report (FTD Mercury X2 Fall Training Video) ‎(17:06, 11 October 2010)
440. Aged Analysis Report (FTD Mercury X2 Fall Training Video) ‎(17:15, 11 October 2010)
441. Checking for Mercury Network Connectivity Using Dashboard (FTD Mercury X2 Fall Training Video) ‎(19:48, 11 October 2010)
442. Customizing the Dashboard (FTD Mercury X2 Fall Training Video) ‎(19:49, 11 October 2010)
443. Dashboard Indicators (FTD Mercury X2 Fall Training Video) ‎(19:51, 11 October 2010)
444. Dashboard Messages (FTD Mercury X2 Fall Training Video) ‎(19:51, 11 October 2010)
445. Dashboard Overview (FTD Mercury X2 Fall Training Video) ‎(19:52, 11 October 2010)
446. Dashboard Status (FTD Mercury X2 Fall Training Video) ‎(19:52, 11 October 2010)
447. Creating Your Email Delivery Confirmation Template (FTD Mercury X2 Fall Training Video) ‎(20:12, 11 October 2010)
448. Configuring Automatic Deliver Confirmations for Wire In Orders (FTD Mercury X2 Fall Training Video) ‎(20:13, 11 October 2010)
449. Manually Sending Delivery Confirmations for Wire In Orders (FTD Mercury X2 Fall Training Video) ‎(20:14, 11 October 2010)
450. Setting Up Automatic Email Delivery Confirmation (FTD Mercury X2 Fall Training Video) ‎(20:14, 11 October 2010)
451. Creating a Holiday Direct Mail Marketing Campaign (FTD Mercury X2 Fall Training Video) ‎(20:25, 11 October 2010)
452. Creating a Holiday Email Marketing Campaign (FTD Mercury X2 Fall Training Video) ‎(20:26, 11 October 2010)
453. Creating a Reminder Direct Mail Marketing Campaign (FTD Mercury X2 Fall Training Video) ‎(20:26, 11 October 2010)
454. Creating a Reminder Email Marketing Campaign (FTD Mercury X2 Fall Training Video) ‎(20:27, 11 October 2010)
455. Adding Products (FTD Mercury X2 Fall Training Video) ‎(20:52, 11 October 2010)
456. Quick Picks (FTD Mercury X2 Fall Training Video) ‎(20:52, 11 October 2010)
457. Canceling and Refunding Orders in Point of Sale (FTD Mercury X2 Fall Training Video) ‎(21:04, 11 October 2010)
458. Cash & Carry Sales (FTD Mercury X2 Fall Training Video) ‎(21:05, 11 October 2010)
459. Entering the Opening Balance in Point of Sale (FTD Mercury X2 Fall Training Video) ‎(21:05, 11 October 2010)
460. Issuing a Refund Using Point of Sale (FTD Mercury X2 Fall Training Video) ‎(21:06, 11 October 2010)
461. No Sale Transactions (FTD Mercury X2 Fall Training Video) ‎(21:07, 11 October 2010)
462. Performing a Z-Out at the End of the Day (FTD Mercury X2 Fall Training Video) ‎(21:07, 11 October 2010)
463. Receiving Payments in Point of Sale (FTD Mercury X2 Fall Training Video) ‎(21:08, 11 October 2010)
464. Reprinting Receipts (FTD Mercury X2 Fall Training Video) ‎(21:08, 11 October 2010)
465. Selling & Loading Gift Cards (FTD Mercury X2 Fall Training Video) ‎(21:09, 11 October 2010)
466. Using Point of Sale for Paid in and Paid Out Transactions (FTD Mercury X2 Fall Training Video) ‎(21:09, 11 October 2010)
467. Adding Customers (FTD Mercury X2 Fall Training Video) ‎(21:31, 11 October 2010)
468. Canceling a House Account Payment (FTD Mercury X2 Fall Training Video) ‎(21:32, 11 October 2010)
469. Credit & Debit Memos (FTD Mercury X2 Fall Training Video) ‎(21:32, 11 October 2010)
470. Customer Detail Information (FTD Mercury X2 Fall Training Video) ‎(21:34, 11 October 2010)
471. Customer Order History (FTD Mercury X2 Fall Training Video) ‎(21:34, 11 October 2010)
472. Email Monitor (FTD Mercury X2 Fall Training Video) ‎(21:35, 11 October 2010)
473. Receiving Payments in Order Entry (FTD Mercury X2 Fall Training Video) ‎(21:35, 11 October 2010)
474. Reprinting & Emailing Invoices (FTD Mercury X2 Fall Training Video) ‎(21:35, 11 October 2010)
475. Searching for Customers (FTD Mercury X2 Fall Training Video) ‎(21:36, 11 October 2010)
476. Setting Up House Accounts (FTD Mercury X2 Fall Training Video) ‎(21:36, 11 October 2010)
477. Answering Incoming Ask Messages (FTD Mercury X2 Fall Training Video) ‎(22:16, 11 October 2010)
478. Canceling a Wire Out Order (FTD Mercury X2 Fall Training Video) ‎(22:16, 11 October 2010)
479. Confirming an Incoming Cancel Request (FTD Mercury X2 Fall Training Video) ‎(22:16, 11 October 2010)
480. Creating and Sending Your Received Messages List (FTD Mercury X2 Fall Training Video) ‎(22:17, 11 October 2010)
481. Denying an Incoming Cancel Request (FTD Mercury X2 Fall Training Video) ‎(22:17, 11 October 2010)
482. Handling Incoming Price Change Requests (FTD Mercury X2 Fall Training Video) ‎(22:18, 11 October 2010)
483. Message Center (FTD Mercury X2 Fall Training Video) ‎(22:18, 11 October 2010)
484. Rejecting Wire In Orders from the Mercury Network (FTD Mercury X2 Fall Training Video) ‎(22:19, 11 October 2010)
485. Resending Rejected Wire Out Orders (FTD Mercury X2 Fall Training Video) ‎(22:19, 11 October 2010)
486. Resuming Your Previously Suspended System (FTD Mercury X2 Fall Training Video) ‎(22:20, 11 October 2010)
487. Sending Price Change Requests (FTD Mercury X2 Fall Training Video) ‎(22:20, 11 October 2010)
488. Suspending Your System (FTD Mercury X2 Fall Training Video) ‎(22:21, 11 October 2010)
489. Handling Wire In Orders from the Mercury Network (FTD Mercury X2 Fall Training Video) ‎(22:22, 11 October 2010)
490. Sending Ask Messages (FTD Mercury X2 Fall Training Video) ‎(22:23, 11 October 2010)
491. Assigning Products to Designers (FTD Mercury X2 Fall Training Video) ‎(22:59, 11 October 2010)
492. Canceling Orders in Order Entry (FTD Mercury X2 Fall Training Video) ‎(23:01, 11 October 2010)
493. Changing the Payment Amount for Credit Card Orders (FTD Mercury X2 Fall Training Video) ‎(23:01, 11 October 2010)
494. Checking Credit Card Status (FTD Mercury X2 Fall Training Video) ‎(23:02, 11 October 2010)
495. Checking for Incomplete, Filed, and Pending Orders (FTD Mercury X2 Fall Training Video) ‎(23:02, 11 October 2010)
496. Copying Tickets (FTD Mercury X2 Fall Training Video) ‎(23:03, 11 October 2010)
497. Design Center (FTD Mercury X2 Fall Training Video) ‎(23:03, 11 October 2010)
498. Entering Local Orders (FTD Mercury X2 Fall Training Video) ‎(23:04, 11 October 2010)
499. Florist Search (FTD Mercury X2 Fall Training Video) ‎(23:04, 11 October 2010)
500. Handling Phoned-In Orders (FTD Mercury X2 Fall Training Video) ‎(23:04, 11 October 2010)
501. Handling Returns & Exchanges (FTD Mercury X2 Fall Training Video) ‎(23:05, 11 October 2010)
502. Issuing a Refund Using Order Entry (FTD Mercury X2 Fall Training Video) ‎(23:05, 11 October 2010)
503. Looking Up Abbreviation Codes in Order Entry and Point of Sale (FTD Mercury X2 Fall Training Video) ‎(23:05, 11 October 2010)
504. Marking Orders Delivered in Ticket Search (FTD Mercury X2 Fall Training Video) ‎(23:06, 11 October 2010)
505. Marking Pickup Orders as C.O.D. (FTD Mercury X2 Fall Training Video) ‎(23:06, 11 October 2010)
506. Multi-Ticket Sales (FTD Mercury X2 Fall Training Video) ‎(23:07, 11 October 2010)
507. Order Life Cycle (FTD Mercury X2 Fall Training Video) ‎(23:07, 11 October 2010)
508. Partial Refunds (FTD Mercury X2 Fall Training Video) ‎(23:08, 11 October 2010)
509. Phoning Out Orders (FTD Mercury X2 Fall Training Video) ‎(23:08, 11 October 2010)
510. Picture Center (FTD Mercury X2 Fall Training Video) ‎(23:09, 11 October 2010)
511. Searching for Orders and Tickets (FTD Mercury X2 Fall Training Video) ‎(23:09, 11 October 2010)
512. Taking Orders for Pickup (FTD Mercury X2 Fall Training Video) ‎(23:10, 11 October 2010)
513. Ticket Status (FTD Mercury X2 Fall Training Video) ‎(23:10, 11 October 2010)
514. Attaching Design Pictures to Orders (FTD Mercury X2 Fall Training Video) ‎(23:35, 11 October 2010)
515. Adding Abbreviation Codes (FTD Mercury X2 Training Video) ‎(16:00, 12 October 2010)
516. Adding Employees (FTD Mercury X2 Training Video) ‎(16:00, 12 October 2010)
517. Adding Product Categories in Mercury Administration (FTD Mercury X2 Training Video) ‎(16:00, 12 October 2010)
518. Address Verification (FTD Mercury X2 Training Video) ‎(16:01, 12 October 2010)
519. Applying Email Templates in Mercury Administration (FTD Mercury X2 Training Video) ‎(16:01, 12 October 2010)
520. Audit Trail Examples (FTD Mercury X2 Training Video) ‎(16:02, 12 October 2010)

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