Search Results List

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This list contains the following columns (you can click on column headers to sort the list).

Column Description
Wire The wire service through which the message was received. This can be one of the

following:
FTD (used for orders received from or sent to the FTD Mercury Network)
TEL, AFS, etc. (used for orders entered for other wire services maintained on the system)
DOV (used for Dove orders received through AOI)
BLM (used for Bloomlink orders received through AOI)
FAH (used for orders received via Flowers All Hours)
FOL (used for orders received from Florists Online)
WEB (used for orders received through WOI)

In/Out IN is for incoming messages; OUT is for outgoing messages. When you search for

incoming orders, phoned in orders are included in the search results.

Type The type of message. This can be one of the following:
Answer
Ask
Cancel
Confirm
Deny
Forward
Gen
Order
Reject
Adjustment
Retrieval
Resume
Suspend
Rec Message
Date The date and time of the Mercury Message.
Delivery Date The date and time of the Mercury Message.
Mercury # When there is an associated Mercury number, it will be displayed here. For phoned-in orders, this column displays the Contact Name; if no Contact Name was provided, this column will be blank.
Ticket # The ticket number associated with the message. If this message is not order related or is not attached to an order, this column will be blank.
Recipient The Recipient Name from the message (if available).
City The City from the message (if available).
State The State or Province from the message (if available).
Amount The total amount of the message.
Status The current status for the message. This can be one of the following:
Received
Sent
Error (you can see the error cause at the bottom of the Mercury Message; errors are colored in red text)
Pending
ASK Received
ASK Sent
ANS Received
ANS Sent
Cancelled
Rejected
CAN pending
Phoned
CON Received
CON
Sent
DEN Received
DEN Sent
Acknowledged
In Use (in addition to this status, the row will be highlighted in yellow)

Once you have responded to a message, the status includes an asterisk (*) after it in the Status column.

Hold When this box is checked, the message will be included in the Requires Attention list in Message Center. The Hold check box is disabled for all messages except for order messages.


Back to Message Center Window Areas

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