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- Job Functions (20:47, 11 July 2011)
- Employee Types (20:51, 11 July 2011)
- Searching for Employees (20:55, 11 July 2011)
- Tracking Employee Time (20:57, 11 July 2011)
- Activating Terminated Employees (20:59, 11 July 2011)
- Terminating an Employee in Your System (20:59, 11 July 2011)
- Changing Employee Passwords (21:00, 11 July 2011)
- Requiring Employee Names in Order Entry and Point of Sale (21:00, 11 July 2011)
- Editing Existing Employee Information (21:00, 11 July 2011)
- Credit Card Payments and Automatic Order Processing (21:34, 11 July 2011)
- Potential Issues that Prevent Automatic Order Processing (21:34, 11 July 2011)
- Configuring Automatic Order Processing (21:35, 11 July 2011)
- Automatic Order Processing and Other Wire Services (21:49, 11 July 2011)
- WebGifts Processing (21:49, 11 July 2011)
- Searching for Automatically Processed Orders (21:51, 11 July 2011)
- Automatic Order Processing and the System Employee (21:53, 11 July 2011)
- Adding New Stores to Multi-Store Environments (17:40, 12 July 2011)
- Employees in Multi-Store Environments (17:41, 12 July 2011)
- Statements in Multi-Store Environments (17:42, 12 July 2011)
- Ticket Search in Multi-Store Environments (17:44, 12 July 2011)
- Remote Location Printing in Multi-Store Environments (17:46, 12 July 2011)
- Reports in Multi-Store Environments (17:48, 12 July 2011)
- Wire Service Reconciliation in Multi-Store Environments (17:49, 12 July 2011)
- Product Codes and Product Search in Multi-Store Environments (17:55, 12 July 2011)
- Customers in Multi-Store Environments (17:58, 12 July 2011)
- Order Entry/Point of Sale in Multi-Store Environments (17:59, 12 July 2011)
- Mercury Connect (21:33, 12 July 2011)
- Searching for Tickets (15:59, 14 July 2011)
- FTDStartup and FTDShutdown (16:40, 14 July 2011)
- Setting the Date and Time (16:42, 14 July 2011)
- Setting Up Your Printers (16:44, 14 July 2011)
- Setting Up Your Employees and Passwords (16:45, 14 July 2011)
- Printing French Forms and Receipts (16:45, 14 July 2011)
- Printing the Task List Report (16:45, 14 July 2011)
- Configuring Your System (16:46, 14 July 2011)
- Exiting FTD Mercury (16:46, 14 July 2011)
- Video Chat (16:46, 14 July 2011)
- Audit Trail Window (16:47, 14 July 2011)
- Note Entry Window (16:47, 14 July 2011)
- Software License Window (16:47, 14 July 2011)
- About Window (16:48, 14 July 2011)
- Working with Message Center (16:51, 14 July 2011)
- Printing Mercury Messages (16:52, 14 July 2011)
- Order Detail View Window (16:52, 14 July 2011)
- New Message Window (16:52, 14 July 2011)
- Message Locate Error Window (16:53, 14 July 2011)
- Confirmation Message (16:56, 14 July 2011)
- Answer Message (17:57, 14 July 2011)
- Cancellation Message (18:10, 14 July 2011)
- Ask Message (18:17, 14 July 2011)
- Viewing Customer Statistics (21:58, 14 July 2011)
- Purge Customers Window (22:00, 14 July 2011)
- Customer Detail Information Window (22:00, 14 July 2011)
- Viewing Order History for a Customer (22:03, 14 July 2011)
- Marking Orders Delivered from Order History (22:08, 14 July 2011)
- Customer Detail Information Window - House Account Tab (22:24, 14 July 2011)
- Customer Detail Information Window - Statement Tab (22:26, 14 July 2011)
- Customer Detail Information Window - Standing Order Tab (22:26, 14 July 2011)
- Report Center: Customer Account Payments Report (19:58, 25 July 2011)
- Report Center: Tax Exempt Customer Report (20:07, 25 July 2011)
- Report Center: Aged Analysis Report (20:12, 25 July 2011)
- Report Center: Customer Master Report (20:13, 25 July 2011)
- Report Center: Sales Summary Report (20:15, 25 July 2011)
- Report Center: Report of Orders Filled (20:19, 25 July 2011)
- Report Center: Sales Tax Report (21:21, 25 July 2011)
- Report Center: Product Sales Report (22:10, 25 July 2011)
- Checking for Updates (16:41, 26 July 2011)
- Pausing Downloads (16:42, 26 July 2011)
- Scheduling Installations and Downloads (16:43, 26 July 2011)
- Automatic Software Updates Window (16:45, 26 July 2011)
- Saving the Template (16:47, 26 July 2011)
- Exiting the FTD Document Center (16:48, 26 July 2011)
- Create a New Template Window (16:48, 26 July 2011)
- Opening the FTD Document Center (16:49, 26 July 2011)
- Creating a New Email Template (16:50, 26 July 2011)
- Opening an Existing Template (16:52, 26 July 2011)
- Customizing Templates (17:07, 26 July 2011)
- Fax & Email Monitor (17:29, 26 July 2011)
- Logging into the Fax & Email Monitor Application (17:30, 26 July 2011)
- Manually Deleting Email Messages and Faxes (17:31, 26 July 2011)
- Resending a Fax (17:31, 26 July 2011)
- Resending an Email Message (17:32, 26 July 2011)
- Rescheduling Jobs (17:32, 26 July 2011)
- Faxing and Emailing Invoices (17:34, 26 July 2011)
- Viewing Incoming Mercury Messages in FTD Mercury Mobile (17:37, 26 July 2011)
- FTD Mercury Mobile Dashboard Messages (17:39, 26 July 2011)
- FTD Mercury Mobile Dashboard C.O.D. Orders Screen (17:39, 26 July 2011)
- FTD Mercury Mobile Dashboard Pickup Orders Screen (17:40, 26 July 2011)
- FTD Mercury Mobile Dashboard Undelivered Orders Screen (17:40, 26 July 2011)
- FTD Mercury Mobile Dashboard Declined Credit Cards Screen (17:41, 26 July 2011)
- FTD Mercury Mobile Dashboard Unauthorized Credit Cards Screen (17:41, 26 July 2011)
- FTD Mercury Mobile Dashboard Incomplete Transactions Screen (17:41, 26 July 2011)
- FTD Mercury Mobile Dashboard Filed Orders Screen (17:42, 26 July 2011)
- FTD Mercury Mobile Dashboard Requires Attention Screen (17:43, 26 July 2011)
- FTD Mercury Mobile Dashboard Order Details Screen (17:46, 26 July 2011)
- Logging into Web Portal (FOL Training Video) (14:45, 4 August 2011)
- Changing Prices (FOL Training Video) (14:46, 4 August 2011)
- Retrieving a Forgotten Password (FOL Training Video) (14:46, 4 August 2011)
- Setting Promotion Products (FOL Training Video) (14:47, 4 August 2011)
- Suspending FOL Orders (FOL Training Video) (14:47, 4 August 2011)
- What is Web Portal? (FOL Training Video) (14:47, 4 August 2011)
- Changing the About Us Bullet Points (FOL Training Video) (22:17, 23 August 2011)
- Changing the Offerline (FOL Training Video) (22:18, 23 August 2011)
- Changing Your Store Hours (FOL Training Video) (15:59, 24 August 2011)
- Adding Photos of Your Store (FOL Training Video) (15:59, 24 August 2011)
- Setting Up Email (FOL Training Video) (15:59, 24 August 2011)
- Changing the About Us Header (FOL Training Video) (15:59, 24 August 2011)
- Changing the About Us Summary (FOL Training Video) (16:00, 24 August 2011)
- Changing the Our Guarantee Page (FOL Training Video) (16:00, 24 August 2011)
- Changing Florist Message A (FOL Training Video) (16:03, 24 August 2011)
- Changing Florist Message B (FOL Training Video) (16:03, 24 August 2011)
- Creating A Website Pop Up (FOL Training Video) (16:04, 24 August 2011)
- Activating Email Capture (FOL Training Video) (16:04, 24 August 2011)
- Creating A Custom Content Page (FOL Training Video) (16:04, 24 August 2011)
- Altering the Suspension Message (FOL Training Video) (16:05, 24 August 2011)
- Setting Default Delivery Fees (FOL Training Video) (16:05, 24 August 2011)
- Suspending A Portion of Your Site (FOL Training Video) (16:05, 24 August 2011)
- Setting Delivery Fees by City (FOL Training Video) (16:05, 24 August 2011)
- Setting Delivery Fees by Zip (FOL Training Video) (16:06, 24 August 2011)
- Running the Visits / Orders / Conversion Report (FOL Training Video) (16:07, 24 August 2011)
- Running the Settings Report (FOL Training Video) (16:07, 24 August 2011)
- Running the Products & Pricing Report (FOL Training Video) (16:07, 24 August 2011)
- Running the Best Sellers Report (FOL Training Video) (16:08, 24 August 2011)
- Creating A New Category (FOL Training Video) (16:08, 24 August 2011)
- Deleting A Category (FOL Training Video) (16:08, 24 August 2011)
- How Default Items Are Added to Categories (FOL Training Video) (16:09, 24 August 2011)
- Deactivating A Category (FOL Training Video) (16:09, 24 August 2011)
- Changing Category Name (FOL Training Video) (16:09, 24 August 2011)
- Moving Categories (FOL Training Video) (16:09, 24 August 2011)
- Adding Products to or Removing Products from Categories (FOL Training Video) (16:09, 24 August 2011)
- Sorting Products in Categories (FOL Training Video) (16:10, 24 August 2011)
- Adding Products to or Removing Products from Your Site (FOL Training Video) (16:10, 24 August 2011)
- Setting An Item As Call For Price (FOL Training Video) (16:10, 24 August 2011)
- Setting Prices by Date (FOL Training Video) (16:11, 24 August 2011)
- Overriding Product Availability (FOL Training Video) (16:11, 24 August 2011)
- Updating the Price for an Entire Category (FOL Training Video) (16:11, 24 August 2011)
- Determining Which Product Subgroups You Are A Part Of (FOL Training Video) (16:11, 24 August 2011)
- Setting Date-Specific Promotion Products (FOL Training Video) (16:12, 24 August 2011)
- Setting Season-Specific Promotion Products (FOL Training Video) (16:12, 24 August 2011)
- Setting the Tiered Pricing Defaults (FOL Training Video) (16:12, 24 August 2011)
- Setting Tiered Pricing by Individual Product (FOL Training Video) (16:13, 24 August 2011)
- Running the Consumer Emails Report (FOL Training Video) (16:13, 24 August 2011)
- Adding Product Category Messages (FOL Training Video) (14:09, 25 August 2011)
- Homepage Banngers (18:19, 29 August 2011)
- Tax Changes Required for Canadian FTD Mercury Systems on 1-July-2010 (16:37, 14 October 2011)
- Additional FTD Mercury X3 Fall Enhancements (21:56, 17 October 2011)
- Setting A Discount with A Promotion Code (FOL Training Video) (16:08, 24 October 2011)
- Setting the GBB Pricing Defaults (FOL Training Video) (16:13, 24 October 2011)
- Setting GBB Pricing by Individual Product (FOL Training Video) (16:20, 24 October 2011)
- 2011 Direct Mail Marketing Templates (20:40, 24 October 2011)
- Creating Custom Products (FOL Training Video) (14:03, 25 October 2011)
- Setting A Discount without A Promotion Code (FOL Training Video) (14:03, 25 October 2011)
- FTD.ca for Canadian Technology Customers (17:55, 31 October 2011)
- Turning on and Using Address Verification Override (18:45, 1 November 2011)
- New and Enhanced in FTD Mercury X3 & X3 Fall (20:59, 3 November 2011)
- Basic Operations (21:00, 3 November 2011)
- Mercury Messages (21:01, 3 November 2011)
- Managing Employees (21:02, 3 November 2011)
- Customer Management (21:02, 3 November 2011)
- Email Management (21:03, 3 November 2011)
- Product Maintenance (21:03, 3 November 2011)
- Tickets (21:03, 3 November 2011)
- Working with Orders (21:07, 3 November 2011)
- Automatic Order Processing (21:08, 3 November 2011)
- Design Center (21:10, 3 November 2011)
- Dashboard (21:11, 3 November 2011)
- Marketing (21:12, 3 November 2011)
- Wire Service Reconciliation (21:12, 3 November 2011)
- Accounts Receivable (21:12, 3 November 2011)
- Fax & Email (21:13, 3 November 2011)
- FTD Document Center (21:14, 3 November 2011)
- Multi-Store Capabilities (21:14, 3 November 2011)
- Mercury Administration (21:14, 3 November 2011)
- State and Province Abbreviations (21:16, 3 November 2011)
- Customer Detail Information Window - Statistics Tab (20:03, 8 November 2011)
- Creating a Wedding Account/Charging Products to Account (20:17, 8 November 2011)
- Business Reports (20:20, 8 November 2011)
- Mercury Connect Report Center (20:20, 8 November 2011)
- Address Verification (FTD Mercury X3 Training Video) (18:32, 22 November 2011)
- Changing the FTD Mercury Administrator Password (FTD Mercury X3 Training Video) (18:34, 22 November 2011)
- Configuring Printer Form Settings (FTD Mercury X3 Training Video) (18:34, 22 November 2011)
- Creating Your Email Cover Letter (FTD Mercury X3 Training Video) (18:34, 22 November 2011)
- Customizing Your FTD Mercury Client Configuration (FTD Mercury X3 Training Video) (18:35, 22 November 2011)
- FTD Shutdown & FTD Startup (FTD Mercury X3 Training Video) (18:35, 22 November 2011)
- Logging in to FTD Mercury (FTD Mercury X3 Training Video) (18:35, 22 November 2011)
- Order Entry vs. Point of Sale (FTD Mercury X3 Training Video) (18:36, 22 November 2011)
- Sending Wire Out Orders over the Mercury Network (FTD Mercury X3 Training Video) (18:37, 22 November 2011)
- Suspending Your System (FTD Mercury X3 Training Video) (18:37, 22 November 2011)
- Configuring Automatic Deliver Confirmations for Wire In Orders (FTD Mercury X3 Training Video) (18:43, 22 November 2011)
- Creating Your Email Delivery Confirmation Template (FTD Mercury X3 Training Video) (18:44, 22 November 2011)
- Email Monitor (FTD Mercury X3 Training Video) (18:44, 22 November 2011)
- Manually Sending Delivery Confirmations for Wire In Orders (FTD Mercury X3 Training Video) (18:45, 22 November 2011)
- Setting Up Automatic Email Delivery Confirmation (FTD Mercury X3 Training Video) (18:45, 22 November 2011)
- Assigning Products to Designers (FTD Mercury X3 Training Video) (19:01, 22 November 2011)
- Attaching Design Pictures to Orders (FTD Mercury X3 Training Video) (19:02, 22 November 2011)
- Canceling Orders in Order Entry (FTD Mercury X3 Training Video) (19:08, 22 November 2011)
- Changing the Payment Amount for Credit Card Orders (FTD Mercury X3 Training Video) (19:08, 22 November 2011)
- Checking Credit Card Status (FTD Mercury X3 Training Video) (19:08, 22 November 2011)
- Checking for Incomplete, Filed, and Pending Orders (FTD Mercury X3 Training Video) (19:09, 22 November 2011)
- Copying Tickets (FTD Mercury X3 Training Video) (19:09, 22 November 2011)
- Design Center (FTD Mercury X3 Training Video) (19:10, 22 November 2011)
- Entering Local Orders (FTD Mercury X3 Training Video) (19:10, 22 November 2011)
- Funeral Log (FTD Mercury X3 Training Video) (19:10, 22 November 2011)
- Handling Phoned-In Orders (FTD Mercury X3 Training Video) (19:11, 22 November 2011)
- Handling Returns & Exchanges (FTD Mercury X3 Training Video) (19:11, 22 November 2011)
- Issuing a Refund Using Order Entry (FTD Mercury X3 Training Video) (19:12, 22 November 2011)
- Looking Up Abbreviation Codes in Order Entry and Point of Sale (FTD Mercury X3 Training Video) (19:12, 22 November 2011)
- Marking Orders Delivered in Ticket Search (FTD Mercury X3 Training Video) (19:13, 22 November 2011)
- Marking Pickup Orders as C.O.D. (FTD Mercury X3 Training Video) (19:13, 22 November 2011)
- Multi-Ticket Sales (FTD Mercury X3 Training Video) (19:13, 22 November 2011)
- Order Life Cycle (FTD Mercury X3 Training Video) (19:14, 22 November 2011)
- Partial Refunds (FTD Mercury X3 Training Video) (19:14, 22 November 2011)
- Phoning Out Orders (FTD Mercury X3 Training Video) (19:15, 22 November 2011)
- Picture Center (FTD Mercury X3 Training Video) (19:15, 22 November 2011)
- Searching for Orders and Tickets (FTD Mercury X3 Training Video) (19:16, 22 November 2011)
- Taking Orders for Pickup (FTD Mercury X3 Training Video) (19:16, 22 November 2011)
- Ticket Status (FTD Mercury X3 Training Video) (19:16, 22 November 2011)
- Answering Incoming Ask Messages (FTD Mercury X3 Training Video) (19:23, 22 November 2011)
- Canceling a Wire Out Order (FTD Mercury X3 Training Video) (19:24, 22 November 2011)
- Confirming an Incoming Cancel Request (FTD Mercury X3 Training Video) (19:24, 22 November 2011)
- Creating and Sending Your Received Messages List (FTD Mercury X3 Training Video) (19:25, 22 November 2011)
- Denying an Incoming Cancel Request (FTD Mercury X3 Training Video) (19:25, 22 November 2011)
- Handling Incoming Price Change Requests (FTD Mercury X3 Training Video) (19:25, 22 November 2011)
- Handling Wire In Orders from the Mercury Network (FTD Mercury X3 Training Video) (19:26, 22 November 2011)
- Message Center (FTD Mercury X3 Training Video) (19:26, 22 November 2011)
- Rejecting Wire In Orders from the Mercury Network (FTD Mercury X3 Training Video) (19:26, 22 November 2011)
- Resending Rejected Wire Out Orders (FTD Mercury X3 Training Video) (19:27, 22 November 2011)
- Resuming Your Previously Suspended System (FTD Mercury X3 Training Video) (19:27, 22 November 2011)
- Sending Ask Messages (FTD Mercury X3 Training Video) (19:28, 22 November 2011)
- Sending Price Change Requests (FTD Mercury X3 Training Video) (19:28, 22 November 2011)
- Creating a Holiday Direct Mail Marketing Campaign (FTD Mercury X3 Training Video) (19:40, 22 November 2011)
- Creating a Holiday Email Marketing Campaign (FTD Mercury X3 Training Video) (19:40, 22 November 2011)
- Creating a Reminder Direct Mail Marketing Campaign (FTD Mercury X3 Training Video) (19:40, 22 November 2011)
- Creating a Reminder Email Marketing Campaign (FTD Mercury X3 Training Video) (19:41, 22 November 2011)
- Adding Abbreviation Codes (FTD Mercury X3 Training Video) (19:41, 22 November 2011)
- Adding Employees (FTD Mercury X3 Training Video) (19:42, 22 November 2011)
- Adding Product Categories in Mercury Administration (FTD Mercury X3 Training Video) (19:42, 22 November 2011)
- Applying Email Templates in Mercury Administration (FTD Mercury X3 Training Video) (19:42, 22 November 2011)
- Audit Trail Examples (FTD Mercury X3 Training Video) (19:43, 22 November 2011)
- Configuring Audit Trail in Mercury Administration (FTD Mercury X3 Training Video) (19:43, 22 November 2011)
- Configuring Credit Cards in Mercury Administration (FTD Mercury X3 Training Video) (19:44, 22 November 2011)
- Configuring House Accounts in Mercury Administration (FTD Mercury X3 Training Video) (19:44, 22 November 2011)
- Configuring Point of Sale in Mercury Administration (FTD Mercury X3 Training Video) (19:45, 22 November 2011)
- Configuring Printer Routing in Mercury Administration (FTD Mercury X3 Training Video) (19:45, 22 November 2011)
- Configuring Store Settings in Mercury Administration (FTD Mercury X3 Training Video) (19:45, 22 November 2011)
- Configuring Window Access in Mercury Administration (FTD Mercury X3 Training Video) (19:46, 22 November 2011)
- Renaming Billing Cycles (FTD Mercury X3 Training Video) (19:46, 22 November 2011)
- Setting Form Printing Defaults in Mercury Administration (FTD Mercury X3 Training Video) (19:47, 22 November 2011)
- Updating Tax Codes in Mercury Administration (FTD Mercury X3 Training Video) (19:47, 22 November 2011)
- Aged Analysis Report (FTD Mercury X3 Training Video) (19:52, 22 November 2011)
