FTD Mercury Overview
From FloristWiki
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*Perform faster and easier [[FTD Florist Link|florist]] and [[Searching for a Facility|facility searches]] | *Perform faster and easier [[FTD Florist Link|florist]] and [[Searching for a Facility|facility searches]] | ||
*Create [[Customer Management|customer]] and [[Product Maintenance|product]] databases | *Create [[Customer Management|customer]] and [[Product Maintenance|product]] databases | ||
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*Use Microsoft Office to [[Mercury Marketing|merge customer and recipient information for direct mail and marketing purposes]] | *Use Microsoft Office to [[Mercury Marketing|merge customer and recipient information for direct mail and marketing purposes]] | ||
*[[Setting Up House Accounts|Create and maintain customer house accounts]]—including printing, emailing, and faxing statements | *[[Setting Up House Accounts|Create and maintain customer house accounts]]—including printing, emailing, and faxing statements | ||
*[[Working with Orders|Process orders through Order Entry and Point of Sale]] | *[[Working with Orders|Process orders through Order Entry and Point of Sale]] | ||
*[[Managing Point of Sale Sessions|Process orders and manage your cash drawer through Point of Sale]] | *[[Managing Point of Sale Sessions|Process orders and manage your cash drawer through Point of Sale]] | ||
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*[[Processing and Settling Credit Cards|Maintain customer credit cards and perform settlements on credit card transactions]] | *[[Processing and Settling Credit Cards|Maintain customer credit cards and perform settlements on credit card transactions]] | ||
*[[Accounts Receivable|Automate billing functions and print customer statements]] | *[[Accounts Receivable|Automate billing functions and print customer statements]] | ||
Revision as of 16:21, 15 February 2011
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Congratulations and welcome to FTD Mercury! FTD Mercury is a complete Windows-based business tool that allows you to communicate easily with other florists and FTD Headquarters through the Mercury Network. FTD Mercury also automates other areas of your store, such as your customer database and the products you sell in your store.
FTD Mercury allows you to:
- Send and receive Mercury orders and messages
- Store all incoming and outgoing Mercury orders and messages in a message log
- Reconcile wire orders
- Search for and reply to Mercury messages
- Perform faster and easier florist and facility searches
- Create customer and product databases
- Use Microsoft Office to merge customer and recipient information for direct mail and marketing purposes
- Create and maintain customer house accounts—including printing, emailing, and faxing statements
- Process orders through Order Entry and Point of Sale
- Process orders and manage your cash drawer through Point of Sale
- Maintain customer credit cards and perform settlements on credit card transactions
- Automate billing functions and print customer statements
- Export general ledger files to third party accounting software
- Create and maintain delivery routes
- Extract your customer information to create direct mail or email marketing campaigns
- And much more!
Resources for Help
If you have an FTD Mercury usability issue, the following resources may be helpful to you: • Press F1 to display a help page for most windows within FTD Mercury. • Open Merc Tech U by clicking the question mark (?) button in the lower left corner of the FTD Mercury Main Menu. You can also visit it by opening yur Web browser to floristwiki.ftdi.com.
Using FTD Mercury Help
Welcome to the FTD Mercury F1 Help system! This help system has been designed to walk you through procedures within a particular program window. If you find yourself “stuck” in a particular window and don’t know what to do next, press F1 and a help page will appear to help you along!
- F1 Help is designed to help you if you are ‘stuck in a particular window. Just press F1 in any window!
- The Online Help system is designed like an online manual. It is accessed by selecting Contents from the Help menu. This launches our Web-based documentation set on Merc Tech U.
Don't Forget Your Other Resources for Help!
Merc Tech U is our online technical education resource. You can visit it by clicking the question mark (?) button in the lower left corner of the FTD Mercury Main Menu. You can also visit it by opening yur Web browser to floristwiki.ftdi.com.
If you cannot find the answer to your question through the resources listed here, call the Mercury Technology Assistance Center Monday through Friday from 7am to 7pm or Saturday from 7am to 6pm Central Time at 1-888-309-2244. You may also send a GENeral Message to 90-5034AA.
Other Important Phone Numbers
• FTD Member Services: 1-800-669-1000 • Mercury Technology Sales: 1-800-767-3222
Flowers All Hours
Flowers All Hours (FAH) is a service which provides Members’ stores and customers with 24-hour telephone service.
Once you sign up for this service, any time you need assistance during a hectic day, or when you’re ready to close for the night, simply activate the “Call Forward” feature on your phone. This will transfer your incoming calls to FTD Flowers All Hours.
Trained FTD representatives answer your calls promptly and courteously, using your store name. They’ll use your customized product and pricing information to assist callers and to take accurate orders. All the information, including customer name, address, phone number, special instructions and payment information is forwarded to you via the FTD Mercury® Network. When the rush is over, or when you open again in the morning, your orders and messages will be waiting for you on your Mercury system.
To get started, call 1-800-669-1000, or send a GEN message to 90-9200AA.
Florists Online
With the increase in the number of consumers who purchase on the Internet, FTD members find it necessary and important to the future growth and success of their business to invest in a high quality, secure Web Site.
With a Florists Online Web Site, you can reach millions of new customers and sell your entire store’s product selection to online customers around the world and receive the order fulfillment information via the Mercury Network.
You don’t even need a computer or Internet access—it’s that simple!
For more information, please call 1-800-576-6721 Monday-Friday 8:30 A.M.–5 P.M. Central Time to speak to an FTD Florists Online Internet Service Representative, or send a Mercury GENeral message to 90-8418AA, or email us at floristsonline@ftdi.com and we’ll be happy to assist you!
FTD Flower Exchane
The FTD Flower Exchange is a FREE & EXCLUSIVE online fresh flower buying platform designed to provide options to our members for their floral needs. We have partnered with the BEST growers and BEST logistics companies around the world to provide FTD members the very best floral purchasing solutions for their businesses. We are leveraging the buying power of thousands of florists to bring the BEST possible prices all year long.
Expansive Selection from the Best Growers Around the World
Quality is our number one priority. The FTD Flower Exchange grower partners are continually monitored and inspected to insure the best quality products are available to FTD members all year long. All of our partners are identified by the brands you trust and include Rio Roses, Esmeralda, Sun Valley, Passion Growers, Dos Gringos, Sole’, Benchmark, Dole and more. Every day we offer access to 4,000+ of the best products from South America, Holland, Central America and California.
Professional & Experienced Team
FTD has invested in an experienced team of Procurement, Logistics, Sales and Support professionals that are 100% dedicated to the fresh flower needs of FTD members. Our team works regularly with florists of all sizes to develop floral programs tailored to meet the needs of each business. Whether it is custom boxes, standing orders, logistics solutions or holiday purchases our team can save you time and money.
Convenient, Reliable, and Flexible
Our state of the art web site is open for business 24 hours a day, 7 days a week and 365 days a year. The online buying platform provides visibility to ‘just-in-time’ inventory, prebook availability and a full purchase and pricing history. Additionally, florists can purchase directly from over 30 of the best growers around the world on one consolidated order that can be added to their FTD Clearinghouse Statement or charged to a credit card.
Customized Purchasing and Logistics Solutions
Delivery options include Federal Express, air freight and refrigerated delivery. The all new BUILD A BOX program is exclusive to FTD Members. For the first time, FTD florists can custom pack their own boxes at the farm level. It is truly unique and gives florists the ability to purchase based on what makes sense for their business.
Daily, Weekly, Event, and Holiday Promotions
Our procurement team works with growers daily to find the very best deals. The daily and weekly HOT BUYS are the products you need at prices you can’t afford to pass up. The holiday specials, add-on promotions and standing order discounts are just a few of the programs designed to help florists maximize savings.
Contact Us
FTD Flower Exchange is more than just a place for FTD members to purchase their wholesale bulk flowers. Contact us today to learn more.
- www.ftdflowerexchange.com
- ftdflowerexchange@ftdi.com
- 1-800-767-4000
FTD WebGifts
For a one-time fee, you can enter the multi-billion dollar gift business! FTD WebGifts is an inventory-free consumer direct service offering a collection of both floral and non-floral gift items for you to sell in your shop or on your web site. You send the orders to FTD via your Mercury system and we ship the product directly to the recipient. No inventory and no hassle! FTD Members earn normal sending commission plus rebates on every order.
Participating is as Easy as 1, 2, 3!
- Enroll and add FTD WebGifts products to your web site
- Contact your FBC, Call WebGifts Customer Service at 1-800-767-4000, or Email WebGifts Customer Service at WebGifts@ftdi.com
- If you are a Florists Online (FOL) Member, we will coordinate with FOL to have WebGifts added to your Web site
- If you host your own web site, we will send you a CD-ROM of images and Suggested Retail Prices (SRP's) for you to add
- All images and SRP's can be found at FTDi.com
- Promote that you are in the gift business in your marketing materials
- Utilize FTD WebGifts imprint magnets, imprint catalogs and statement stuffers in your daily business
- Direct people to your site through FOL Local Search, FTD Directory, etc.
- There is no inventory to carry and no product to buy!
- Close the sale and send the orders to 90-0233AA for fulfillment. The vendor will ship the product directly to the gift recipient on your behalf with your store’s information.
- All orders received in the given month will appear on the Members Clearinghouse Statement
- Receive 20% commission (normal sending commission)
- Earn sending rebates
- Sent orders count towards members monthly quota
Interflora
Interflora, Inc. is an international clearing house for flower-by-wire orders exchanged between Members of the groups comprising Interflora, Inc. For more information about Interflora, call 1-800-788-9000.
