FTD Mercury Overview
From FloristWiki
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*Perform faster and easier [[FTD Florist Link|florist]] and [[Searching for a Facility|facility searches]] | *Perform faster and easier [[FTD Florist Link|florist]] and [[Searching for a Facility|facility searches]] | ||
*Create [[Customer Management|customer]] and [[Product Maintenance|product]] databases | *Create [[Customer Management|customer]] and [[Product Maintenance|product]] databases | ||
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*Use Microsoft Office to [[Mercury Marketing|merge customer and recipient information for direct mail and marketing purposes]] | *Use Microsoft Office to [[Mercury Marketing|merge customer and recipient information for direct mail and marketing purposes]] | ||
*[[Setting Up House Accounts|Create and maintain customer house accounts]]—including printing, emailing, and faxing statements | *[[Setting Up House Accounts|Create and maintain customer house accounts]]—including printing, emailing, and faxing statements | ||
*[[Working with Orders|Process orders through Order Entry and Point of Sale]] | *[[Working with Orders|Process orders through Order Entry and Point of Sale]] | ||
*[[Managing Point of Sale Sessions|Process orders and manage your cash drawer through Point of Sale]] | *[[Managing Point of Sale Sessions|Process orders and manage your cash drawer through Point of Sale]] | ||
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*[[Processing and Settling Credit Cards|Maintain customer credit cards and perform settlements on credit card transactions]] | *[[Processing and Settling Credit Cards|Maintain customer credit cards and perform settlements on credit card transactions]] | ||
*[[Accounts Receivable|Automate billing functions and print customer statements]] | *[[Accounts Receivable|Automate billing functions and print customer statements]] | ||
*[[Mercury Accounting and QuickBooks Integration|Export general ledger files to third party accounting software]] | *[[Mercury Accounting and QuickBooks Integration|Export general ledger files to third party accounting software]] | ||
| - | *[[ | + | *[[Working with Delivery Routes|Create and maintain delivery routes]] |
*Extract your customer information to create [[Mercury Marketing|direct mail or email marketing campaigns]] | *Extract your customer information to create [[Mercury Marketing|direct mail or email marketing campaigns]] | ||
*And much more! | *And much more! | ||
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==Resources for Help== | ==Resources for Help== | ||
If you have an FTD Mercury usability issue, the following resources may be helpful to you: | If you have an FTD Mercury usability issue, the following resources may be helpful to you: | ||
| - | + | *Press F1 to display a help page for most windows within FTD Mercury. | |
| - | + | *Open Merc Tech U by clicking the question mark (?) button in the lower left corner of the FTD Mercury Main Menu. You can also visit it by opening your Web browser to [http://floristwiki.ftdi.com floristwiki.ftdi.com]. | |
| - | + | *Click Contents on the Help menu to open to the FTD Mercury online help table of contents on Merc Tech U. | |
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If you cannot find the answer to your question through the resources listed here, call the Mercury Technology Assistance Center Monday through Friday from 7am to 7pm or Saturday from 7am to 6pm Central Time at 1-888-309-2244. You may also send a GENeral Message to 90-5034AA. | If you cannot find the answer to your question through the resources listed here, call the Mercury Technology Assistance Center Monday through Friday from 7am to 7pm or Saturday from 7am to 6pm Central Time at 1-888-309-2244. You may also send a GENeral Message to 90-5034AA. | ||
===Other Important Phone Numbers=== | ===Other Important Phone Numbers=== | ||
| - | + | *FTD Member Services: 1-800-669-1000 | |
| - | + | *Mercury Technology Sales: 1-800-767-3222 | |
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| - | ==FTD | + | ==Other FTD Products and Services== |
| - | + | *FTD Flowers All Hours ([http://www.ftdi.com/flowersallhours/ www.ftdi.com/flowersallhours]) | |
| - | FTD WebGifts | + | *FTD Florists Online ([http://www.ftdi.com/ftdfloristsonline/ www.ftdi.com/ftdfloristsonline]) |
| + | *FTD WebGifts ([http://www.ftdi.com/webgifts/ www.ftdi.com/webgifts)] | ||
| + | *FTD Flower Exchange ([http://www.ftdflowerexchange.com www.ftdflowerexchange.com]) | ||
| + | *FTD Directory Services ([http://www.ftdi.com/directory/ www.ftdi.com/directory]) | ||
| + | *[http://www.ftdimarketplace.com/catalog/category.xml?tab_category_name=ftd_20exclusive FTD Branded Products] | ||
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| - | + | [[FTD Mercury Documentation|Back to FTD Mercury Documentation]] | |
Current revision
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Congratulations and welcome to FTD Mercury! FTD Mercury is a complete Windows-based business tool that allows you to communicate easily with other florists and FTD Headquarters through the Mercury Network. FTD Mercury also automates other areas of your store, such as your customer database and the products you sell in your store.
FTD Mercury allows you to:
- Send and receive Mercury orders and messages
- Store all incoming and outgoing Mercury orders and messages in a message log
- Reconcile wire orders
- Search for and reply to Mercury messages
- Perform faster and easier florist and facility searches
- Create customer and product databases
- Use Microsoft Office to merge customer and recipient information for direct mail and marketing purposes
- Create and maintain customer house accounts—including printing, emailing, and faxing statements
- Process orders through Order Entry and Point of Sale
- Process orders and manage your cash drawer through Point of Sale
- Maintain customer credit cards and perform settlements on credit card transactions
- Automate billing functions and print customer statements
- Export general ledger files to third party accounting software
- Create and maintain delivery routes
- Extract your customer information to create direct mail or email marketing campaigns
- And much more!
Resources for Help
If you have an FTD Mercury usability issue, the following resources may be helpful to you:
- Press F1 to display a help page for most windows within FTD Mercury.
- Open Merc Tech U by clicking the question mark (?) button in the lower left corner of the FTD Mercury Main Menu. You can also visit it by opening your Web browser to floristwiki.ftdi.com.
- Click Contents on the Help menu to open to the FTD Mercury online help table of contents on Merc Tech U.
If you cannot find the answer to your question through the resources listed here, call the Mercury Technology Assistance Center Monday through Friday from 7am to 7pm or Saturday from 7am to 6pm Central Time at 1-888-309-2244. You may also send a GENeral Message to 90-5034AA.
Other Important Phone Numbers
- FTD Member Services: 1-800-669-1000
- Mercury Technology Sales: 1-800-767-3222
Other FTD Products and Services
- FTD Flowers All Hours (www.ftdi.com/flowersallhours)
- FTD Florists Online (www.ftdi.com/ftdfloristsonline)
- FTD WebGifts (www.ftdi.com/webgifts)
- FTD Flower Exchange (www.ftdflowerexchange.com)
- FTD Directory Services (www.ftdi.com/directory)
- FTD Branded Products
