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Users are currently experiencing issues with our credit card and/or debit card processing. You may experience slowness and/or pending authorizations when processing credit cards and/or debit cards. We are diligently working to resolve the issue.

• FTD Mercury X2 or later customers, or Mercury Connect customers with FTD Mercury X2: payment card industry guidelines (PA-DSS) necessitate you obtaining your customer’s credit card number again and reprocessing it again once credit card operations have returned to normal.
• FTD Mercury X1 or lower customers: no action is required, your credit cards will automatically reprocess when authorizations begin to go through.
• Advantage Users: please attempt to reprocess your credit cards, they will go through once authorizations begin to go through.

If you wish to MANUALLY AUTHORIZE your credit cards, please use the below information to obtain voice authorizations.

Your terminal number is usually 01. To check what terminal number you have look at a previous transaction receipt and the last 2 digits of the Term ID listed at the top of the receipt will be the numbers you will use after your FTD code # when calling for voice authorizations on Visa and Mastercard only. If unsure of your terminal ID please check your monthly Confirmation of Credit Cards report and the first 2 digits on any transaction line item will be the numbers you use.

Welcome to MercTech U, your premier source of information, documentation, and breaking news for FTD Mercury! Please visit the links below to find information about the exciting features in FTD Mercury (including breaking information about FTD Mercury X).

We are constantly adding to and updating Merc Tech U. Stop back often to see new information!

FTD Mercury X2 Fall has been released! For information about included features, please look at the FTD Mercury X2 Fall New & Enhanced Features! To request an upgrade, please contact the Mercury Technology Assistance Center at 1-888-309-2244. We have also provided installation instructions and minimum requirements

FTD Mercury X2 has been released! For information about included features, please look at the FTD Mercury X2 New & Enhanced Features video or view the FTD Mercury X2 New & Enhanced Sales Information! To request an upgrade, please contact the Mercury Technology Assistance Center at 1-888-309-2244. We have also provided installation instructions and minimum requirements

In order to provide the best service possible, we ask that you please take a moment to answer a few questions about your recent call to FTD Mercury Technical Support. Please click this link to begin taking the FTD Mercury Support Quality Survey.

• FTD Mercury X2 New & Enhanced Features (Video)
• FTD Mercury X2 New & Enhanced Features
• Mercury Dashboard in FTD Mercury X2
• Gift Cards | Gift Card FAQ
• Florists Online

• Setting Up Automatic Email Delivery Confirmation in FTD Mercury X2
• Automatic Delivery Confirmations for Wire In Orders in FTD Mercury X2
• Manually Sending Delivery Confirmations for Wire In Orders in FTD Mercury X2
• FTD Florist Link (Online FTD Florist Directory) in FTD Mercury X2 Fall

• Sending Wire Out Orders in FTD Mercury X2 Fall
• Generating Statements in FTD Mercury X2 Fall
• Invoice Billing in FTD Mercury X2 Fall
• Address Verification in FTD Mercury X1
• FTD Mercury X2 Quick Reference Guide