FTD Mercury Mobile

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Revision as of 13:26, 29 March 2013

FTD Mercury Mobile

FTD Mercury Mobile extends the power of FTD Mercury to your smartphone, enabling you to keep track of important activities in your shop - even when you're not there! With FTD Mercury Mobile, you can:

• View the FTD Mercury Dashboard right from your phone, providing you access to orders, Mercury messages, and deliveries for the day.
• Confirm deliveries, either by order number or directly from the order.
• Access delivery routes, real-time maps, and turn-by-turn directions (requires FTD Mercury X4 or later and Mercury Delivery)
• Keep up to date with important messages from Mercury Support and Education.
• View the Delivery Snapshot

Requirements

The requirements and supported mobile operating systems for FTD Mercury Mobile depend on the version of FTD Mercury you are using. In either case, you must be running FTD Mercury (or Mercury Connect), as FTD Mercury Mobile directly interfaces with your system.

FTD Mercury X3 or X3 Fall or Mercury Connect Users

• You must be connected to the Internet via your smartphone (either via 3G/4G or via a WiFi connection).
• For the iOS application, you must be running iOS 3.x, 4.x, or 5.x on one of the following devices:
  • iPhone 4S
  • iPhone 4
  • iPhone 3GS
  • iPhone 3G
  • iPod Touch (second generation)
    Other iOS devices may work, but they are not officially supported.

• For the Android application, your device must be running the Android 1.6 (or later) operating system.
• For the BlackBerry application, you must be running either the BlackBerry OS 6.0 or BlackBerry OS 5.0 on the following models (Blackberry OS 7.x is not supported):
  • OS 6.0: BlackBerry Torch 9800, BlackBerry Bold 9780, BlackBerry Bold 9650, BlackBerry Style 9670, or BlackBerry Curve 9330
  • OS 5.0: BlackBerry Bold 9700, BlackBerry Bold 9650, BlackBerry Curve 8900, BlackBerry Curve 9300, or BlackBerry Curve 8520

FTD Mercury X4 or Later Users

• You must be using FTD Mercury X3 or later to take advantage of FTD Mercury Mobile, as it directly interfaces with your system.
• You must be connected to the Internet via your smartphone (either via 3G/4G or via a WiFi connection).
• For the iOS application, you must be running iOS 4.x or later on one of the following devices:
  • iPhone 5
  • iPhone 4S
  • iPhone 4
  • iPhone 3GS
    Other iOS devices may work, but they are not officially supported.
• For the Android application, your device must be running the Android 2.3 (or later) operating system.

Downloading FTD Mercury Mobile

FTD Mercury Mobile is available as an iOS application (for use with iPhone 3G, iPhone 3GS, iPhone 4, iPod Touch, and iPad devices), as an Android application, and as a BlackBerry application. Depending on your platform, go to the appropriate download site (the App Store for iOS devices, the Android Market for Android devices, or the BlackBerry App World for BlackBerry applications) and search for FTD Mercury Mobile. You can also open the appropriate application store from within your device.

• App Store Direct Link
• Android Market Direct Link
• BlackBerry App World Direct Link

Tasks

• Confirming Orders in FTD Mercury Mobile
• Viewing Incoming Mercury Messages in FTD Mercury Mobile
• Viewing Order Information in FTD Mercury Mobile
• Viewing Delivery Information in FTD Mercury Mobile
• Viewing Turn-By-Turn Directions and Real-Time Maps
• Viewing Messages from Mercury Support and Education
• Configuring FTD Mercury Mobile Settings

Screens

• Dashboard
• Dashboard Messages
• Delivery Snapshot
• Delivery Routes (Only available in FTD Mercury Mobile with Mercury Delivery and FTD Mercury X4 or later)
• Route Details (Only available in FTD Mercury Mobile with Mercury Delivery and FTD Mercury X4 or later)
• Order Detail (Only available in FTD Mercury Mobile with Mercury Delivery and FTD Mercury X4 or later)
• Map (Only available in FTD Mercury Mobile with Mercury Delivery and FTD Mercury X4 or later)
• Directions (Only available in FTD Mercury Mobile with Mercury Delivery and FTD Mercury X4 or later)
• Delivery Confirmation
• Settings

Support Information

• For support, please contact the Mercury Technology Assistance Center (MTAC) by calling 888-309-2244. You can also contact support via MTAC Chat (click on the chat icon on the left side of this page).
• If you have any general feedback or feature requests, please use the feedback form.

Back to FTD Mercury Documentation