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  1. Message Center (Mercury Connect Video) ‎(21:08, 11 January 2010)
  2. Entering Local Orders (Mercury Connect Video) ‎(21:08, 11 January 2010)
  3. Sending Wire Out Orders over the Mercury Network (Mercury Connect Video) ‎(21:09, 11 January 2010)
  4. Cash & Carry Sales (Mercury Connect Video) ‎(21:09, 11 January 2010)
  5. Handling Wire In Orders from the Mercury Network (Mercury Connect Video) ‎(21:09, 11 January 2010)
  6. Address Verification (Mercury Connect Video) ‎(21:14, 11 January 2010)
  7. FTD Shutdown & FTD Startup (Mercury Connect Video) ‎(21:15, 11 January 2010)
  8. Manually Sending Delivery Confirmations for Wire In Orders (Mercury Connect Video) ‎(21:16, 11 January 2010)
  9. Configuring Automatic Delivery Confirmations for Wire In Orders (Mercury Connect Video) ‎(21:16, 11 January 2010)
  10. Setting Up Automatic Email Delivery Confirmations (Mercury Connect Video) ‎(21:16, 11 January 2010)
  11. Adding Products (Mercury Connect Video) ‎(21:17, 11 January 2010)
  12. Searching for Products (Mercury Connect Video) ‎(21:17, 11 January 2010)
  13. Quick Picks (Mercury Connect Video) ‎(21:17, 11 January 2010)
  14. Adding Customers (Mercury Connect Video) ‎(21:18, 11 January 2010)
  15. Credit & Debit Memos (Mercury Connect Video) ‎(21:18, 11 January 2010)
  16. Customer Order History (Mercury Connect Video) ‎(21:18, 11 January 2010)
  17. Generating Statements (Mercury Connect Video) ‎(21:19, 11 January 2010)
  18. Receiving Payments in Order Entry (Mercury Connect Video) ‎(21:19, 11 January 2010)
  19. Receiving Payments in Point of Sale (Mercury Connect Video) ‎(21:19, 11 January 2010)
  20. Reprinting & Emailing Invoices (Mercury Connect Video) ‎(21:19, 11 January 2010)
  21. Searching for Customers (Mercury Connect Video) ‎(21:19, 11 January 2010)
  22. Setting up House Accounts (Mercury Connect Video) ‎(21:20, 11 January 2010)
  23. Adding Abbrevation Codes (Mercury Connect Video) ‎(21:20, 11 January 2010)
  24. Adding Product Categories in Mercury Administration (Mercury Connect Video) ‎(21:20, 11 January 2010)
  25. Configuring Credit Cards in Mercury Administration (Mercury Connect Video) ‎(21:20, 11 January 2010)
  26. Configuring House Accounts in Mercury Administration (Mercury Connect Video) ‎(21:21, 11 January 2010)
  27. Configuring Point of Sale in Mercury Administration (Mercury Connect Video) ‎(21:21, 11 January 2010)
  28. Configuring Printer Routing in Mercury Administration (Mercury Connect Video) ‎(21:21, 11 January 2010)
  29. Configuring Store Settings in Mercury Administration (Mercury Connect Video) ‎(21:21, 11 January 2010)
  30. Delivery Zones and Fees (Mercury Connect Video) ‎(21:22, 11 January 2010)
  31. Setting Printing Defaults in Mercury Administration (Mercury Connect Video) ‎(21:22, 11 January 2010)
  32. Updating Tax Codes in Mercury Administration (Mercury Connect Video) ‎(21:22, 11 January 2010)
  33. Creating a Holiday Email Marketing Campaign (Mercury Connect Video) ‎(21:24, 11 January 2010)
  34. Creating a Holiday Direct Mail Marketing Campaign (Mercury Connect Video) ‎(21:24, 11 January 2010)
  35. Creating a Reminder Direct Mail Marketing Campaign (Mercury Connect Video) ‎(21:24, 11 January 2010)
  36. Creating a Reminder Email Marketing Campaign (Mercury Connect Video) ‎(21:25, 11 January 2010)
  37. Credit Card Settlement History Report (Mercury Connect Video) ‎(21:25, 11 January 2010)
  38. Sales Summary Report (Mercury Connect Video) ‎(21:25, 11 January 2010)
  39. Sales Tax Report (Mercury Connect Video) ‎(21:26, 11 January 2010)
  40. Canceling and Refunding Orders in Point of Sale (Mercury Connect Video) ‎(21:26, 11 January 2010)
  41. Entering the Opening Balance in Point of Sale (Mercury Connect Video) ‎(21:26, 11 January 2010)
  42. Issuing a Refund Using Point of Sale (Mercury Connect Video) ‎(21:26, 11 January 2010)
  43. No Sale Transactions (Mercury Connect Video) ‎(21:27, 11 January 2010)
  44. Performing a Z-Out at the End of the Day (Mercury Connect Video) ‎(21:27, 11 January 2010)
  45. Reprinting Receipts (Mercury Connect Video) ‎(21:27, 11 January 2010)
  46. Using Point of Sale for Paid In and Paid Out Transactions (Mercury Connect Video) ‎(21:27, 11 January 2010)
  47. Canceling Orders in Order Entry (Mercury Connect Video) ‎(21:29, 11 January 2010)
  48. Checking Credit Card Status (Mercury Connect Video) ‎(21:29, 11 January 2010)
  49. Checking for Incomplete, Filed, and Pending Orders (Mercury Connect Video) ‎(21:29, 11 January 2010)
  50. Copying Tickets (Mercury Connect Video) ‎(21:35, 11 January 2010)
  51. Design Center (Mercury Connect Video) ‎(21:36, 11 January 2010)
  52. Facility Search (Mercury Connect Video) ‎(21:36, 11 January 2010)
  53. Funeral Log (Mercury Connect Video) ‎(21:36, 11 January 2010)
  54. Handling Phoned-In Orders (Mercury Connect Video) ‎(21:36, 11 January 2010)
  55. Issuing a Refund Using Order Entry (Mercury Connect Video) ‎(21:37, 11 January 2010)
  56. Marking Orders Delivered in Ticket Search (Mercury Connect Video) ‎(21:37, 11 January 2010)
  57. Marking Pickup Orders as C.O.D. (Mercury Connect Video) ‎(21:37, 11 January 2010)
  58. Order Life Cycle (Mercury Connect Video) ‎(21:38, 11 January 2010)
  59. Phoning Out Orders (Mercury Connect Video) ‎(21:38, 11 January 2010)
  60. Resending Rejected Wire Out Orders (Mercury Connect Video) ‎(21:39, 11 January 2010)
  61. Searching for Orders and Tickets (Mercury Connect Video) ‎(21:39, 11 January 2010)
  62. Taking Orders for Pickup (Mercury Connect Video) ‎(21:39, 11 January 2010)
  63. Ticket Status (Mercury Connect Video) ‎(21:40, 11 January 2010)
  64. Answering Incoming Ask Messages (Mercury Connect Video) ‎(22:02, 11 January 2010)
  65. Applying Email Templates in Mercury Administration (Mercury Connect Video) ‎(22:02, 11 January 2010)
  66. Canceling a Wire Out Order (Mercury Connect Video) ‎(22:03, 11 January 2010)
  67. Changing the FTD Mercury Administrator Password (Mercury Connect Video) ‎(22:03, 11 January 2010)
  68. Confirming an Incoming Cancel Request (Mercury Connect Video) ‎(22:04, 11 January 2010)
  69. Creating and Sending Your Received Messages List (Mercury Connect Video) ‎(22:04, 11 January 2010)
  70. Creating Your Email Cover Letter (Mercury Connect Video) ‎(22:05, 11 January 2010)
  71. Creating Your Email Delivery Confirmation Template (Mercury Connect Video) ‎(22:05, 11 January 2010)
  72. Customizing Your FTD Mercury Client Configuration (Mercury Connect Video) ‎(22:06, 11 January 2010)
  73. Denying an Incoming Cancel Request (Mercury Connect Video) ‎(22:06, 11 January 2010)
  74. Email Monitor (Mercury Connect Video) ‎(22:06, 11 January 2010)
  75. Handling Incoming Price Change Requests (Mercury Connect Video) ‎(22:07, 11 January 2010)
  76. Resuming Your Previously Suspended System (Mercury Connect Video) ‎(22:07, 11 January 2010)
  77. Sending Ask Messages (Mercury Connect Video) ‎(22:08, 11 January 2010)
  78. Sending Price Change Requests (Mercury Connect Video) ‎(22:08, 11 January 2010)
  79. Suspending Your System (Mercury Connect Video) ‎(22:08, 11 January 2010)
  80. Rejecting Wire In Orders from the Mercury Network (Mercury Connect Video) ‎(22:11, 11 January 2010)
  81. Copying Files to and from Mercury Connect (Mercury Connect Video) ‎(18:59, 12 January 2010)
  82. Unpacking Your Equipment (Mercury Connect Video) ‎(19:10, 12 January 2010)
  83. Loading the Receipt Printer Paper (Mercury Connect Video) ‎(19:12, 12 January 2010)
  84. Changing Your FTD Mercury Administrator Password (Mercury Connect Video) ‎(19:18, 12 January 2010)
  85. Connecting Your Point of Sale Hardware (Mercury Connect Video) ‎(19:20, 12 January 2010)
  86. Connecting the USB Devices (Mercury Connect Video) ‎(19:21, 12 January 2010)
  87. Getting Help in Mercury Connect (Mercury Connect Video) ‎(19:26, 12 January 2010)
  88. Mercury Connect Setup Questionnaire ‎(21:48, 12 January 2010)
  89. Connecting and Disconnecting from Mercury Connect (Mercury Connect Video) ‎(21:39, 13 January 2010)
  90. Launching Mercury Connect for the First Time (Mercury Connect Video) ‎(21:42, 13 January 2010)
  91. Installing the Mercury Connect Client Software (Mercury Connect Video) ‎(21:44, 13 January 2010)
  92. FTD FastPay ‎(14:33, 6 April 2010)
  93. Estimated Times for Credit Card Conversion ‎(22:29, 13 April 2010)
  94. SQL 2005 Express Installation Instructions ‎(16:10, 14 April 2010)
  95. SQL 2005 Standard Installation Instructions ‎(16:11, 14 April 2010)
  96. Video Test Page ‎(17:03, 14 April 2010)
  97. FTD Mercury X2 New & Enhanced Features Video - Large ‎(17:10, 14 April 2010)
  98. FTD Mercury X2 New & Enhanced Features Video - Medium ‎(17:11, 14 April 2010)
  99. FTD Mercury X2 New & Enhanced Features Video - Small ‎(17:13, 14 April 2010)
  100. FTD Mercury X1 Installation Instructions ‎(17:36, 14 April 2010)
  101. FTD Mercury X2 New & Enhanced Features ‎(17:28, 15 April 2010)
  102. FTD Mercury X2 New & Enhanced Sales Information ‎(17:52, 15 April 2010)
  103. Changes for British Columbia Florists ‎(17:40, 22 June 2010)
  104. Changes for Nova Scotia Florists ‎(17:41, 22 June 2010)
  105. Changes for Ontario Florists ‎(17:41, 22 June 2010)
  106. Changes for All Other Canadian Florists ‎(17:43, 22 June 2010)
  107. Changements Pour Tous Les Autres Fleuristes Canadiens ‎(14:13, 23 June 2010)
  108. Dashboard (FTD Mercury X) ‎(17:58, 9 July 2010)
  109. FTD Mercury X2 ‎(18:08, 9 July 2010)
  110. System Login Window ‎(18:36, 9 July 2010)
  111. Receiving Orders and Messages ‎(19:07, 9 July 2010)
  112. Connecting to Network Printers ‎(19:07, 9 July 2010)
  113. Receipt Printer Settings Window ‎(20:36, 9 July 2010)
  114. Checking Your Windows Default Printer ‎(20:56, 9 July 2010)
  115. About Mercury Delivery Processing Application Window ‎(16:21, 12 July 2010)
  116. Select Routing Progress Window ‎(20:56, 12 July 2010)
  117. Follow Up Deliveries Window ‎(21:36, 12 July 2010)
  118. Wrapping Up Routes ‎(21:38, 12 July 2010)
  119. Truck Return Window ‎(21:55, 12 July 2010)
  120. Delivery Zone Report ‎(17:00, 13 July 2010)
  121. Delivery Reports ‎(17:03, 13 July 2010)
  122. Delivery Report ‎(17:06, 13 July 2010)
  123. Delivery Report Window ‎(17:07, 13 July 2010)
  124. Non Routed Orders Report ‎(17:11, 13 July 2010)
  125. Both Routed and Non Routed Orders Report ‎(17:13, 13 July 2010)
  126. Delivered Orders Report ‎(17:14, 13 July 2010)
  127. Product Maintenance (FTD Mercury X) ‎(15:40, 14 July 2010)
  128. Searching for Products (FTD Mercury X) ‎(15:58, 14 July 2010)
  129. Searching for Products ‎(16:00, 14 July 2010)
  130. Multiple Price Points ‎(16:31, 14 July 2010)
  131. Coupons ‎(16:34, 14 July 2010)
  132. Delivery Zones and Fees ‎(16:35, 14 July 2010)
  133. Bar Code Window ‎(16:39, 14 July 2010)
  134. Copying Care Instructions ‎(16:42, 14 July 2010)
  135. Quick Picks ‎(16:45, 14 July 2010)
  136. Product Entry Window ‎(17:15, 14 July 2010)
  137. Product Search Window ‎(17:35, 14 July 2010)
  138. Editing Custom Products on Your FOL Web Site ‎(21:49, 14 July 2010)
  139. Deactivating Custom Products on Your FOL Web Site ‎(21:51, 14 July 2010)
  140. Changing the Price for Products on Your FOL Web Site ‎(21:52, 14 July 2010)
  141. Enabling Dashboard ‎(21:29, 15 July 2010)
  142. Your Message Window ‎(22:42, 15 July 2010)
  143. Setting the Weather Gadget Location ‎(22:42, 15 July 2010)
  144. Configuring the Unattached Mercury Message Threshold ‎(22:43, 15 July 2010)
  145. FTD Mercury X2 Fall Documentation ‎(14:48, 19 August 2010)
  146. Generate Statements Window ‎(15:42, 31 August 2010)
  147. View Statements Window ‎(16:18, 31 August 2010)
  148. Accessing the HouseAccount Screen ‎(16:22, 31 August 2010)
  149. Setting Up House Account Defaults ‎(16:22, 31 August 2010)
  150. Generating Aged Analysis Reports ‎(16:23, 31 August 2010)
  151. Finance Charges Window ‎(16:44, 31 August 2010)
  152. Aged Analysis Report Window ‎(17:07, 31 August 2010)
  153. House Account Tab ‎(17:48, 31 August 2010)
  154. Statement Search Window ‎(16:10, 7 September 2010)
  155. Output Statements Window ‎(16:38, 7 September 2010)
  156. What's New ‎(16:51, 30 September 2010)
  157. FTD Mercury X Training Videos ‎(18:45, 30 September 2010)
  158. Finding What's New in FTD Mercury X Video Demonstration ‎(18:47, 30 September 2010)
  159. New Features in Order Entry and Point of Sale Video Demonstration ‎(18:47, 30 September 2010)
  160. Message Center Video Demonstration ‎(18:48, 30 September 2010)
  161. Searching for Tickets Video Demonstration ‎(18:48, 30 September 2010)
  162. Processing Incoming Orders Video Demonstration ‎(18:48, 30 September 2010)
  163. Processing Incoming Phone Orders Video Demonstration ‎(18:48, 30 September 2010)
  164. Processing Outgoing Wire Orders Video Demonstration ‎(18:49, 30 September 2010)
  165. Mercury Direct: What's New ‎(21:21, 30 September 2010)
  166. Creating a Holiday Email Marketing Campaign (X1 Video) ‎(21:24, 30 September 2010)
  167. Address Verification (X1 Video) ‎(21:31, 30 September 2010)
  168. Changing the FTD Mercury Administrator Password (X1 Video) ‎(21:31, 30 September 2010)
  169. Configuring Printer Form Settings (X1 Video) ‎(21:32, 30 September 2010)
  170. Creating Your Email Cover Letter (X1 Video) ‎(21:33, 30 September 2010)
  171. FTD Shutdown & FTD Startup (X1 Video) ‎(21:33, 30 September 2010)
  172. Order Entry vs. Point of Sale (X1 Video) ‎(21:35, 30 September 2010)
  173. Resuming Your Previously Suspended System (X1 Video) ‎(21:35, 30 September 2010)
  174. Suspending Your System (X1 Video) ‎(21:35, 30 September 2010)
  175. Manually Sending Delivery Confirmations for Wire In Orders (X1 Video) ‎(21:36, 30 September 2010)
  176. Applying Email Templates in Mercury Administration (X1 Video) ‎(21:36, 30 September 2010)
  177. Configuring Automatic Delivery Confirmations for Wire In Orders (X1 Video) ‎(21:36, 30 September 2010)
  178. Creating Your Email Delivery Confirmation Template (X1 Video) ‎(21:37, 30 September 2010)
  179. Email Monitor (X1 Video) ‎(21:37, 30 September 2010)
  180. Setting Up Automatic Email Delivery Confirmations (X1 Video) ‎(21:37, 30 September 2010)
  181. Adding Customers (X1 Video) ‎(21:38, 30 September 2010)
  182. Credit & Debit Memos (X1 Video) ‎(21:38, 30 September 2010)
  183. Customer Order History (X1 Video) ‎(21:38, 30 September 2010)
  184. Generating Statements (X1 Video) ‎(21:38, 30 September 2010)
  185. Receiving Payments in Order Entry (X1 Video) ‎(21:38, 30 September 2010)
  186. Receiving Payments in Point of Sale (X1 Video) ‎(21:39, 30 September 2010)
  187. Reprinting & Emailing Invoices (X1 Video) ‎(21:39, 30 September 2010)
  188. Searching for Customers (X1 Video) ‎(21:39, 30 September 2010)
  189. Setting up House Accounts (X1 Video) ‎(21:39, 30 September 2010)
  190. Canceling Orders in Order Entry (X1 Video) ‎(21:42, 30 September 2010)
  191. Canceling and Refunding Orders in Point of Sale (X1 Video) ‎(21:43, 30 September 2010)
  192. Cash & Carry Sales (X1 Video) ‎(21:43, 30 September 2010)
  193. Checking Credit Card Status (X1 Video) ‎(21:43, 30 September 2010)
  194. Checking for Incomplete, Filed, and Pending Orders (X1 Video) ‎(21:43, 30 September 2010)
  195. Copying Tickets (X1 Video) ‎(21:44, 30 September 2010)
  196. Design Center (X1 Video) ‎(21:44, 30 September 2010)
  197. Entering Local Orders (X1 Video) ‎(21:44, 30 September 2010)
  198. Facility Search (X1 Video) ‎(21:47, 30 September 2010)
  199. Funeral Log (X1 Video) ‎(21:47, 30 September 2010)
  200. Handling Phoned-In Orders (X1 Video) ‎(21:47, 30 September 2010)
  201. Handling Wire In Orders from the Mercury Network (X1 Video) ‎(21:47, 30 September 2010)
  202. Issuing a Refund Using Order Entry (X1 Video) ‎(21:48, 30 September 2010)
  203. Issuing a Refund Using Point of Sale (X1 Video) ‎(21:48, 30 September 2010)
  204. Marking Orders Delivered in Ticket Search (X1 Video) ‎(21:48, 30 September 2010)
  205. Marking Pickup Orders as C.O.D. (X1 Video) ‎(21:48, 30 September 2010)
  206. Message Center (X1 Video) ‎(21:49, 30 September 2010)
  207. Phoning Out Orders (X1 Video) ‎(21:49, 30 September 2010)
  208. Quick Picks (X1 Video) ‎(21:49, 30 September 2010)
  209. Rejecting Wire In Orders from the Mercury Network (X1 Video) ‎(21:50, 30 September 2010)
  210. Reprinting Receipts (X1 Video) ‎(21:52, 30 September 2010)
  211. Resending Rejected Wire Out Orders (X1 Video) ‎(21:52, 30 September 2010)
  212. Searching for Orders and Tickets (X1 Video) ‎(21:52, 30 September 2010)
  213. Sending Wire Out Orders over the Mercury Network (X1 Video) ‎(21:53, 30 September 2010)
  214. Taking Orders for Pickup (X1 Video) ‎(21:53, 30 September 2010)
  215. Ticket Status (X1 Video) ‎(21:53, 30 September 2010)
  216. Answering Incoming Ask Messages (X1 Video) ‎(21:53, 30 September 2010)
  217. Canceling a Wire Out Order (X1 Video) ‎(21:54, 30 September 2010)
  218. Confirming an Incoming Cancel Request (X1 Video) ‎(21:54, 30 September 2010)
  219. Creating and Sending Your Received Messages List (X1 Video) ‎(21:54, 30 September 2010)
  220. Denying an Incoming Cancel Request (X1 Video) ‎(21:54, 30 September 2010)
  221. Handling Incoming Price Change Requests (X1 Video) ‎(21:54, 30 September 2010)
  222. Sending Ask Messages (X1 Video) ‎(21:55, 30 September 2010)
  223. Sending Price Change Requests (X1 Video) ‎(21:55, 30 September 2010)
  224. Adding Products (X1 Video) ‎(21:56, 30 September 2010)
  225. Searching for Products (X1 Video) ‎(21:56, 30 September 2010)
  226. Entering the Opening Balance in Point of Sale (X1 Video) ‎(21:56, 30 September 2010)
  227. No Sale Transactions (X1 Video) ‎(21:57, 30 September 2010)
  228. Performing a Z-Out at the End of the Day (X1 Video) ‎(21:57, 30 September 2010)
  229. Using Point of Sale for Paid In and Paid Out Transactions (X1 Video) ‎(21:58, 30 September 2010)
  230. Credit Card Settlement History Report (X1 Video) ‎(21:58, 30 September 2010)
  231. Sales Summary Report (X1 Video) ‎(21:58, 30 September 2010)
  232. Sales Tax Report (X1 Video) ‎(21:58, 30 September 2010)
  233. Creating a Holiday Direct Mail Marketing Campaign (X1 Video) ‎(21:58, 30 September 2010)
  234. Creating a Reminder Direct Mail Marketing Campaign (X1 Video) ‎(21:59, 30 September 2010)
  235. Creating a Reminder Email Marketing Campaign (X1 Video) ‎(21:59, 30 September 2010)
  236. Adding Abbrevation Codes (X1 Video) ‎(21:59, 30 September 2010)
  237. Adding Employees (X1 Video) ‎(22:00, 30 September 2010)
  238. Adding Product Categories in Mercury Administration (X1 Video) ‎(22:00, 30 September 2010)
  239. Configuring Credit Cards in Mercury Administration (X1 Video) ‎(22:00, 30 September 2010)
  240. Configuring House Accounts in Mercury Administration (X1 Video) ‎(22:00, 30 September 2010)
  241. Configuring Point of Sale in Mercury Administration (X1 Video) ‎(22:00, 30 September 2010)
  242. Configuring Printer Routing in Mercury Administration (X1 Video) ‎(22:01, 30 September 2010)
  243. Configuring Store Settings in Mercury Administration (X1 Video) ‎(22:01, 30 September 2010)
  244. Delivery Zones and Fees (X1 Video) ‎(22:01, 30 September 2010)
  245. Setting Printing Defaults in Mercury Administration (X1 Video) ‎(22:01, 30 September 2010)
  246. Updating Tax Codes in Mercury Administration (X1 Video) ‎(22:01, 30 September 2010)
  247. Generating Statements (FTD Mercury X2 Fall Training Video) ‎(18:37, 7 October 2010)
  248. Preventing House Account Charges (FTD Mercury X2 Fall Training Video) ‎(18:41, 7 October 2010)
  249. Removing Finance Charges (FTD Mercury X2 Fall Training Video) ‎(18:48, 7 October 2010)
  250. Florist Listings in FTD Florist Link (FTD Mercury X2 Fall Training Video) ‎(18:49, 7 October 2010)

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