Responding to Incoming Messages
From FloristWiki
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Depending on the incoming message type, there are several tasks you can perform.
Responding to Incoming Order Messages
When you receive an incoming order message from another florist, you can:
- Accept the order and fill it. You must attach the message and complete it in Order Entry. For more information, see Attaching Incoming Orders. Once you attach the message, it is removed from the Requires Attention list.
- Send a price change request. For more information, see Requesting a Price Change.
- Send an Ask message to ask a florist a question about the order. For more information, see Sending an ASK Message.
- Forward the order to another florist. For more information, see Sending a FORward Message. Once you forward the order, the message is removed from the Requires Attention list.
- Reject the order. For more information, see Rejecting an Incoming Order. Once you reject an order, the message is removed from the Requires Attention list.
Responding to Incoming ASK Messages
When you receive an incoming Ask message, you need to answer it using an Answer message. For more information, see Sending an ANSwer Message. The Ask message is used both to ask you a question and to request price changes.
If the incoming Ask message is requesting delivery confirmation, you can answer it using the Delivery Confirmation message (which is sent as an Answer message). For more information, see Delivery Confirmation Message (ANS).
Once you answer the message, it will be automatically acknowledged and removed from the Requires Attention list.
Responding to Incoming Answer Messages
If you receive an incoming Answer message, you can either send another Ask message to the florist (see Sending an ASK Message) or acknowledge the message so it no longer appears in your Requires Attention list (see Acknowledging Messages).
Responding to Incoming Cancel Messages
When you receive an incoming Cancel message, the sending florist is asking you to cancel their order. There are two responses you can send: Confirm (see Sending a CONfirmation Message) if you agree to cancel the order, or Deny (see Sending a DENy Message) if you will not agree to cancel the message. Typically, you should confirm the cancellation unless you have already begun work on the order.
Once you confirm or deny the message, it will be removed from the Requires Attention list.
Responding to Incoming Confirm Messages
When you receive an incoming Confirm message, the filling florist has agreed to your request to cancel the order. You can then acknowledge the message to remove it from your Requires Attention list. For more information, see Acknowledging Messages.
After you have acknowledged the Confirm message, you should either cancel the order in Order Entry or send it to another florist in Order Entry. In either case, double-click the message to open it in Order Entry and perform the necessary tasks. For more information, see Cancelling Orders.
Responding to Incoming Deny Messages
If you receive an incoming Deny message, the filling florist to whom you sent the Cancel message is indicating that they are unable/unwilling to cancel the order. In the overwhelming majority of cases, this is because work has already begun on the order. You can acknowledge the message to remove it from your Requires Attention list. For more information, see Acknowledging Messages.
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