WebGifts Processing
From FloristWiki
FTD Mercury handles WebGift processing if you are configured for the WebGifts program on your Florists Online (FOL) site. If a product is set up on your FOL site for vendor fulfillment, if the payment is successfully processed, the order will automatically be attached in FTD Mercury and sent out to the proper WebGift vendor. The incoming order will be an FOL IN order in Message Center, and will generate an FOL OUT order when it is sent to the vendor. If there are issues with the payment, the FOL IN message will still be in Message Center, but you will have to take action on it yourself.
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Vendor-fulfilled WebGift products will be processed automatically (assuming payment is successful) regardless of your FOL settings for automatic order processing. |
If a product is set up on your FOL site for you to fill, you will receive an FOL IN message in Message Center, and will be handled according to your automatic order processing settings.
Delivery Confirmation
Once a vendor-fulfilled WebGift product has been delivered, you will receive a delivery confirmation message from the WebGift vendor. When you do, the order’s status (available in the Ticket Status window) will be updated accordingly. If the customer is configured for a delivery confirmation email message, it will be sent at that time.
