Confirming Orders in FTD Mercury Mobile

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Contents 1 Confirming Orders from the Delivery Confirmation Screen 2 Confirming Orders from the Undelivered Orders Screen 3 Confirming Orders from the Route Details Screen 4 Confirming Orders from the Order Detail Screen

This information applies to functionality for FTD Mercury X3 and later.

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You can confirm orders in several different ways in FTD Mercury Mobile:

• By entering in the order number via the Mark Order Delivered screen
• By drilling down to the order via the Dashboard
• If you are using FTD Mercury X4 or later, and Mercury Delivery with FTD Mercury Mobile Plus (X4):
  • From the Route Details screen
  • From the Order Detail screen for an individual order

Confirming Orders from the Delivery Confirmation Screen

If you want to confirm orders just based on order number, you can use the Delivery Confirmation screen in FTD Mercury Mobile (X3) and FTD Mercury Mobile Plus (X4).

To confirm orders from the Mark Order Delivered screen:

1. Launch the FTD Mercury Mobile application.
2. Tap the Confirm button on the toolbar.
3. In the Order # field, enter the order number you want to confirm.
4. If there were multiple tickets on the order, enter/select the ticket number.
5. Tap Send.

Confirming Orders from the Undelivered Orders Screen

You can also confirm orders via the Undelivered Orders screen from the Dashboard.

To confirm orders from the Undelivered Orders screen:

1. Launch FTD Mercury Mobile.
2. Tap the Dashboard icon on the toolbar.
3. Tap the Undelivered Orders button.
4. On the Undelivered Orders screen, tap the check box for the order(s) you want to confirm. (Tap the check box in the header to select all orders.)
5. Tap the recipient name for any order to view details of any undelivered order.
6. Click Confirm to confirm delivery of the order(s).

Confirming Orders from the Route Details Screen

This feature requires FTD Mercury X4 and Mercury Delivery.

To confirm orders from the Route Details screen:

1. Launch FTD Mercury Mobile Plus (X4).
2. Tap the Delivery icon on the toolbar.
3. Tap the Routes button at the top of the Delivery screen.
4. Tap the route containing the order(s) you want to confirm.
5. On the Route Details screen, select one or more orders that you want to confirm by clicking the check box on the left side of the row. If you want to select all orders for the route, you can tap the check box in the header.
6. From the Delivery Code list, select the delivery code you want to assign to the selected order(s).
7. Click Send.

Confirming Orders from the Order Detail Screen

This feature requires FTD Mercury X4 and Mercury Delivery.

To confirm an order from the Order Detail screen:

1. Launch FTD Mercury Mobile Plus (X4).
2. Tap the Delivery icon on the toolbar.
3. Tap the Routes button at the top of the Delivery screen.
4. Tap the route containing the order(s) you want to confirm.
5. Tap the order you want to confirm to open the Order Detail screen.
6. From the Delivery Code list, select the delivery code you want to assign to the selected order.
7. Click Send.

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