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Revision as of 07:45, 1 October 2010

ALERT: FTD Order and Message Transmission
Last Updated: 13-Aug-2013 7:47AM CDT

Some users may be currently experiencing pending orders when attempting to send orders and messages through the Mercury Network. In addition, some messages and orders might get rejected due to this slowness. If you receive a reject, you can re-attempt to send the order.

  • For all users we recommend that you attempt to phone out your orders until this issue is resolved.
  • Please do not attempt to send general messages to test connections. This will slow the process when normal operation resumes.

If you do not wish to phone out your orders please use the process below for your respective technology platform.

  • FTD Mercury Users & Mercury Connect Users
    • Your system will continue to attempt order transmission every 5 minutes, if this fails you will receive a Communications Alert
    • When order transmission resumes your orders will automatically transmit
  • Mercury Direct Users:
    • You can attempt to "transmit now", this will succeed when transmission is again possible.

We are currently working to resolve the issue. Please check Merc Tech U often for further updates.


Welcome to MercTech U!

Welcome to MercTech U, your premier source of information, documentation, and breaking news for FTD Mercury! Please visit the links below to find information about the exciting features in FTD Mercury (including breaking information about FTD Mercury X).

We are constantly adding to and updating Merc Tech U. Stop back often to see new information!

FTD Mercury X2 has been released! For information about included features, please look at the FTD Mercury X2 New & Enhanced Features video or view the FTD Mercury X2 New & Enhanced Sales Information! To request an upgrade, please contact the Mercury Technology Assistance Center at 1-888-309-2244. We have also provided installation instructions and minimum requirements.


FTD Mercury Support Quality Survey

In order to provide the best service possible, we ask that you please take a moment to answer a few questions about your recent call to FTD Mercury Technical Support. Please click this link to begin taking the FTD Mercury Support Quality Survey.


FTD Mercury X1 Training Videos Available

Getting new employees up to speed just became easier! Dozens of training videos for FTD Mercury X1 are now available. Whether you're new to the system or just need a refresher course on a task, these videos are for you!
New Merc Tech U Functionality!

Florists Online is now on the Merc Tech U! Some FAQs and news are available over at Florists Online
New in FTD Mercury X Enhanced in FTD Mercury X Hot Topics

Other Features

Video Demonstrations

There are dozens of video demonstrations provided to help you learn to use FTD Mercury.

PDF Versions

PDF versions of the FTD Mercury Reference Guide and Quick Reference Guide are available.

Mercury Connect

Mercury Connect Main Page

FTD Mercury Updates

FTD Mercury X Critical Updates

FTD Directory CD Installation Instructions

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