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Users are currently experiencing issues with our credit card and/or debit card processing. You may experience slowness and/or pending authorizations when processing credit cards and/or debit cards. We are diligently working to resolve the issue.

• FTD Mercury X2 or later customers, or Mercury Connect customers with FTD Mercury X2: payment card industry guidelines (PA-DSS) necessitate you obtaining your customer’s credit card number again and reprocessing it again once credit card operations have returned to normal.
• FTD Mercury X1 or lower customers: no action is required, your credit cards will automatically reprocess when authorizations begin to go through.
• Advantage Users: please attempt to reprocess your credit cards, they will go through once authorizations begin to go through.

If you wish to MANUALLY AUTHORIZE your credit cards, please use the below information to obtain voice authorizations.

Your terminal number is usually 01. To check what terminal number you have look at a previous transaction receipt and the last 2 digits of the Term ID listed at the top of the receipt will be the numbers you will use after your FTD code # when calling for voice authorizations on Visa and Mastercard only. If unsure of your terminal ID please check your monthly Confirmation of Credit Cards report and the first 2 digits on any transaction line item will be the numbers you use.

Some users may be currently experiencing pending orders when attempting to send orders and messages through the Mercury Network. In addition, some messages and orders might get rejected due to this slowness. If you receive a reject, you can re-attempt to send the order.

• For all users we recommend that you attempt to phone out your orders until this issue is resolved.
• Please do not attempt to send general messages to test connections. This will slow the process when normal operation resumes.

If you do not wish to phone out your orders please use the process below for your respective technology platform.

• FTD Mercury Users & Mercury Connect Users
  • Your system will continue to attempt order transmission every 5 minutes, if this fails you will receive a Communications Alert
  • When order transmission resumes your orders will automatically transmit
• Mercury Direct Users:
  • You can attempt to "transmit now", this will succeed when transmission is again possible.

We are currently working to resolve the issue. Please check Merc Tech U often for further updates.

Welcome to MercTech U, your premier source of information, documentation, and breaking news for FTD Mercury! Please visit the links below to find information about the exciting features in FTD Mercury (including breaking information about FTD Mercury X).

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FTD Mercury X2 has been released! For information about included features, please look at the FTD Mercury X2 New & Enhanced Features video or view the FTD Mercury X2 New & Enhanced Sales Information! To request an upgrade, please contact the Mercury Technology Assistance Center at 1-888-309-2244. We have also provided installation instructions and minimum requirements.

In order to provide the best service possible, we ask that you please take a moment to answer a few questions about your recent call to FTD Mercury Technical Support. Please click this link to begin taking the FTD Mercury Support Quality Survey.

Getting new employees up to speed just became easier! Dozens of training videos for FTD Mercury X1 are now available. Whether you're new to the system or just need a refresher course on a task, these videos are for you!

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