Responding to Incoming Messages

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*Forward the order to another florist. For more information, see Sending a FORward Message. Once you forward the order, the message is removed from the Requires Attention list.
*Forward the order to another florist. For more information, see Sending a FORward Message. Once you forward the order, the message is removed from the Requires Attention list.
*Reject the order. For more information, see [[Rejecting an Incoming Order]]. Once you reject an order, the message is removed from the Requires Attention list.
*Reject the order. For more information, see [[Rejecting an Incoming Order]]. Once you reject an order, the message is removed from the Requires Attention list.
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==Responding to Incoming ASK Messages==
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When you receive an incoming Ask message, you need to answer it using an Answer message. For more information, see Sending an ANSwer Message. The Ask message is used both to ask you a question and to request price changes.
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If the incoming Ask message is requesting delivery confirmation, you can answer it using the Delivery Confirmation message (which is sent as an Answer message). For more information, see Delivery Confirmation Message (ANS).
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Once you answer the message, it will be automatically acknowledged and removed from the Requires Attention list.
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==Responding to Incoming Answer Messages==
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If you receive an incoming Answer message, you can either send another Ask message to the florist (see Sending an ASK Message) or acknowledge the message so it no longer appears in your Requires Attention list (see [[Acknowledging Messages]]).
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==Responding to Incoming Cancel Messages==
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When you receive an incoming Cancel message, the sending florist is asking you to cancel their order. There are two responses you can send: Confirm (see Sending a CONfirmation Message) if you agree to cancel the order, or Deny (see Sending a DENy Message) if you will not agree to cancel the message. Typically, you should confirm the cancellation unless you have already begun work on the order.
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Once you confirm or deny the message, it will be removed from the Requires Attention list.
Back to [[Message Center]]
Back to [[Message Center]]

Revision as of 08:12, 8 May 2008

Contents

Depending on the incoming message type, there are several tasks you can perform.

Responding to Incoming Order Messages

When you receive an incoming order message from another florist, you can:

  • Accept the order and fill it. You must attach the message and complete it in Order Entry. For more information, see Attaching Incoming Orders. Once you attach the message, it is removed from the Requires Attention list.
  • Send a price change request. For more information, see Requesting a Price Change.
  • Send an Ask message to ask a florist a question about the order. For more information, see Sending an ASK Message.
  • Forward the order to another florist. For more information, see Sending a FORward Message. Once you forward the order, the message is removed from the Requires Attention list.
  • Reject the order. For more information, see Rejecting an Incoming Order. Once you reject an order, the message is removed from the Requires Attention list.

Responding to Incoming ASK Messages

When you receive an incoming Ask message, you need to answer it using an Answer message. For more information, see Sending an ANSwer Message. The Ask message is used both to ask you a question and to request price changes.

If the incoming Ask message is requesting delivery confirmation, you can answer it using the Delivery Confirmation message (which is sent as an Answer message). For more information, see Delivery Confirmation Message (ANS).

Once you answer the message, it will be automatically acknowledged and removed from the Requires Attention list.

Responding to Incoming Answer Messages

If you receive an incoming Answer message, you can either send another Ask message to the florist (see Sending an ASK Message) or acknowledge the message so it no longer appears in your Requires Attention list (see Acknowledging Messages).

Responding to Incoming Cancel Messages

When you receive an incoming Cancel message, the sending florist is asking you to cancel their order. There are two responses you can send: Confirm (see Sending a CONfirmation Message) if you agree to cancel the order, or Deny (see Sending a DENy Message) if you will not agree to cancel the message. Typically, you should confirm the cancellation unless you have already begun work on the order.

Once you confirm or deny the message, it will be removed from the Requires Attention list.

Back to Message Center

Retrieved from "http://floristwiki.ftdi.com/index.php/Responding_to_Incoming_Messages"
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