Handling Truck Returns

From FloristWiki

Completing the truck return process when a driver returns from a route is important so you can not only ensure either products reached their destinations or reschedule them for subsequent delivery, but also so the status of orders is updated for email delivery confirmation and Order Life Cycle updates.

To handle a truck return:

1. Open Mercury Delivery. The Delivery Snapshot Window opens.
2. Click the Truck Return button on the toolbar. The Truck Return Window opens.
3. Enter search criteria to locate the delivery route for which you are performing a truck return. You can enter a date range using the Date and Thru fields, select a driver (either by clicking the name from the Driver list or scanning a bar code), or by entering or scanning an order number.
4. Click Details. The Truck Stop Details Window opens.
5. In the Truck Stop Details window, mark each order with a delivery code. You can do this by clicking the cell in the Delivery Status column so an arrow appears, and then clicking the arrow to select a delivery code from that list. You can also scan a delivery status using your bar code scanner and your delivery task list.
   

   If you only want to highlight a particular order in the Truck Stop Details window, you can scan the bar code for the order with your bar code scanner. You can then scan a delivery code for the order, keeping you from even having to touch the keyboard!

   
   If the delivery code is a Delivered code, the order displays a green check mark next to it, indicating that it was delivered. If the delivery code is a Not Delivered code, the order displays a red cross mark next to it, indicating that it was not delivered. You are prompted for redelivery information for Not Delivered orders.
   When an order is marked for redelivery, the order displays both on the original route where delivery was attempted (or the order was delivered if you add an order which was already delivered to a route) and on the new route.
   

   If an order is re-routed, the order is still listed in the history of the original delivery route (when printing the original route in the Reprint Route Report or the Delivery Trip Analysis report).

6. Next, enter the time the order was delivered in the Time Delivered column (the delivery time is required for the order to be marked delivered). If you click in the Time Delivered column, the current time displays. You can highlight the hour/minutes, then use the up and down arrows to change the time.
7. To add comments to an order, click inside of the Comment column and begin typing. Comments are saved in the Order Life Cycle.
8. When you are finished marking deliveries, click Save. You are returned to the Truck Return window.

Marking an Entire Route as Delivered

You can mark an entire route delivered using the Truck Return window.

To mark an entire route as delivered:

1. Open Mercury Delivery. The Delivery Snapshot window opens.
2. Click the Truck Return button on the toolbar. The Truck Return window opens.
3. Enter search criteria to locate the delivery route for which you are performing a truck return. You can enter a date range using the Date and Thru fields, or select a driver (either by clicking the name from the Driver list or scanning a bar code).
4. Select the route you want to mark as delivered (if it is not already highlighted) and scan a delivery code using your bar code scanner. You can also click in the Delivery Status column and select Delivered.