Sending an ASK Message

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  1. On the FTD Mercury Main Menu, in the Search area, click Message. Message Center opens.
  2. Locate the order message for which you are creating your ASK message. For information on searching for messages in Message Center, see Searching for Mercury Messages.
  3. When you locate the message, right-click on the message in the list and click ASK. The Create ASK Message window appears with most of the information completed for you.
  4. Change any information, or add notes as needed. If you are requesting a price change, click New Price and type the new price.
  5. Click Send.

The system prints a verified copy of the message on your Mercury printer once the message has been received by the Host Computer (unless you have specified otherwise in Mercury Administration). The verified copy includes the Mercury number.

Back to Message Center

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