Forgot Password

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'''Bold text'''Have you forgotten your password to log into the web portal ([http://myftdsite.com http://myftdsite.com])? Proceed below to recover your password if you have forgotten it or your password has expired.
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__NOTOC__
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[[Image: Forgot_Password.jpg‎|right|Image: Forgot_Password.jpg‎]]
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If you do not remember your password to log in to Web Portal and make changes to your site, you can reset it.<br><br>
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''NOTE: This is different than having locked your account. If you receive the message "For security reasons your account has been locked and will be available again in 30 minutes." you must wait 30 minutes or contact FOL Support.''
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<b>Note:</b> This is only if you have forgotten your password and are not locked out. If you have made multiple attempts to log in and are now locked out, you will either need to contact Florists Online Support at 800-576-6721 to unlock your account, or wait 30 minutes and reset your password.<br><br>
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==Resetting your Password==
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In order to reset your password:<br>
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'''To reset your password:'''
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<ul><li>Go to Web Portal (www.myftdsite.com)</li>
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[[Image: Forgot_pass.jpg|right|Image: Forgot_pass.jpg.JPG]]
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<li>Click on “Forgot Password” above the login information</li>
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# Open your Web browser and navigate to the address [http://myftdsite.com http://myftdsite.com].
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<li>Input your shop code and your username</li>
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# In the login box, select '''Forgot password.'''
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<li>Click Submit</li></ul>
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# In the '''FTD Member Number''' field, enter your member number.
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<br>
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# In the '''User ID''' field, enter your user ID.
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You will receive a temporary password within 5 minutes via e-mail. Be sure to check your junk mail folder. Because some e-mail servers will block this e-mail, it is possible that you will need to contact Florists Online Support at 800-576-6721 to have your password reset for you.<br><br>
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# Click '''Submit.'''
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A temporary password will be emailed to you. When you log in using your temporary password, you will be prompted to create a new one.
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Once you receive the temporary password:<br>
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<ul><li>Return to Web Portal and log in using the temporary password. The temporary password has both numbers and letters and does alternate (#a#a#a#). All letters are lowercase.</li>
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<li>You will be prompted to change your password. Input the temporary password as the current password, and input your new password twice.</li>
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<li>Click Update your Information</li></ul>
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<br>
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Your password must be 7 characters long and must include at least one letter and at least one number.<br>
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==Related Videos==
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<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
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<tr style="background:#D1BC61;">
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<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
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<!--<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>-->
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<!--<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>-->
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</tr>
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<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Logging into Web Portal</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">2:02</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Logging into Web Portal (FOL Training Video)|Link]]</td>
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<!--<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FOL_Logging_In.wmv Link]</td>-->
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<!--<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FOL_Logging_In.mov Link]</td>-->
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</tr>
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<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Retrieving a Forgotten Password</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">3:17</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Retrieving a Forgotten Password (FOL Training Video)|Link]]</td>
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<!--<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FOL_Forgot_Password.wmv Link]</td>-->
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<!--<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FOL_Forgot_Password.mov Link]</td>-->
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</tr>
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<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing Your Password</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">2:15</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing Your Password (FOL Training Video)|Link]]</td>
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</tr>
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</table>
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<br>
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==Things to Remember==
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==Related Articles==
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* Passwords generated with the Forgot Password tool contain both letters and numbers.
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[[Logging In to Web Portal| How do I login to Web Portal]]<br>
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* Some ISPs filter email from Florists Online; if you don't receive the email message, try a second time or call FOL Support and have the password reset for you.
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[[Password | How do I change my password?]]<br>
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<br/><br/><br/><br/><br/><br/>
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[[Administration | How do I make changes to my site?]]<br><br>
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====[[FOL_Help_Center | Back to the FOL Help Center Homepage]]====
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Can't find an answer to your question? Fill out our [[FOL_Training_Request | training request]] or contact us at either <b>800-576-6721</b> or <b>floristsonline@ftdi.com</b>.

Current revision

Image: Forgot_Password.jpg‎

If you do not remember your password to log in to Web Portal and make changes to your site, you can reset it.

Note: This is only if you have forgotten your password and are not locked out. If you have made multiple attempts to log in and are now locked out, you will either need to contact Florists Online Support at 800-576-6721 to unlock your account, or wait 30 minutes and reset your password.

In order to reset your password:

  • Go to Web Portal (www.myftdsite.com)
  • Click on “Forgot Password” above the login information
  • Input your shop code and your username
  • Click Submit


You will receive a temporary password within 5 minutes via e-mail. Be sure to check your junk mail folder. Because some e-mail servers will block this e-mail, it is possible that you will need to contact Florists Online Support at 800-576-6721 to have your password reset for you.

Once you receive the temporary password:

  • Return to Web Portal and log in using the temporary password. The temporary password has both numbers and letters and does alternate (#a#a#a#). All letters are lowercase.
  • You will be prompted to change your password. Input the temporary password as the current password, and input your new password twice.
  • Click Update your Information


Your password must be 7 characters long and must include at least one letter and at least one number.

Related Videos

Video Name Running Time Streaming Flash Video
Logging into Web Portal 2:02 Link
Retrieving a Forgotten Password 3:17 Link
Changing Your Password 2:15 Link


Related Articles

How do I login to Web Portal
How do I change my password?
How do I make changes to my site?

Can't find an answer to your question? Fill out our training request or contact us at either 800-576-6721 or floristsonline@ftdi.com.

Retrieved from "http://floristwiki.ftdi.com/index.php/Forgot_Password"
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