Searching for Mercury Messages
From FloristWiki
Message searches are performed in Message Center. Once you open Message Center (either from the FTD Mercury Main Menu or via Order Entry or Point of Sale), you can search for any Mercury messages in your system by one or more parameters. Messages that match all parameters are displayed in the results list.If you specify too broad of a search, you may get too many results; if your search is too narrow (too many parameters), you may not get any matches.
You may want to try a broad search first, and if you have too many results, add additional search parameters to narrow the results.
To search for a Mercury Message:
- If you are searching from the FTD Mercury Main Menu, click the Message button from the Search area at the top right of the window. If you are searching from Order Entry or Point of Sale, click the Message Center button. In both cases, the Message Center window opens.
- In the Search Parameters area, enter the criteria you want to use to locate the message. When you have entered all desired parameters, click Search.
If you enter more than one search parameter, for a message to be included in the results list, it must match all parameters. - Messages that meet the criteria entered appear in the results area.
Once the search is complete, the first row in the results list is selected. When you highlight a message in the results list, any related messages are displayed in the related messages list. A preview of the actual message is displayed in the Message area, and details about the florist are displayed in the Florist area.
You can click on column headers in the results area to sort the results. If there are more matching messages than can be displayed, click More to display additional messages matching your search criteria.
