General Message

From FloristWiki

The General message allows you to use your FTD Mercury program to communicate with other Mercury Members, FTD Headquarters in Downers Grove, IL, or your FTD Field Business Consultant (FBC).

General messages are not relayed through the order relay center. If the receiving Member’s component program is not working, the program rejects the General message.

The transmission charge for sending a General message to another Member is based on the transmission priority you select. There is no transmission charge for sending a General message to FTD Headquarters or your FTD Field Business Consultant.

Sending a General Message

To send a General Message:

1. On the Mercury Message menu, click General (GEN).
2. In the Filling Florist field, type the florist code of the filling florist (the florist to whom you are sending the message) and press TAB, or click the search button to perform a Florist Search OR type the Mercury number of the FTD department or FBC.
3. In the Priority field, click the arrow and select a priority level for this message.
4. In the Text or Reason field, type your message text.
5. In the Operator field, click the arrow and select your name from the list.
6. In the Sending Florist field, click the arrow and select your shop code (if you have multiple stores).
7. If all information is correct, click Send.

The system prints a verified copy of the message on your Mercury printer once the message has been received by the Host Computer (unless you have specified otherwise in Mercury Administration). The verified copy includes the Mercury number.

General Message Window

The GENeral Message window allows you to use the Mercury Network to communicate with other Mercury Members, FTD Headquarters in Downers Grove, IL or your FTD FBC.

General Message Detail Window

This window displays detail information of a General message that has been sent from or received by your shop. The General message is used to communicate with other Mercury Members, FTD Headquarters in Downers Grove, IL or your FTD FBC. The information in this window is read only and cannot be changed.

This window contains the following settings:

Setting	Description
Filling Florist	Enter the code of the florist to whom you are sending the message. You can also click the search button (…) to search for the filling florist’s shop code.
Priority	Select the priority for this message.
Text or Reason	Enter the text for the General message.
Operator	Select the name of the employee sending this message.
Sending Florist	Select the name of your store.

Click Send to send the message, or Escape to cancel the message without sending.

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