Message Center
From FloristWiki
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The Mercury Message Center is an integrated hub through which you can review all incoming and outgoing Mercury Messages, as well as access all related Mercury Messages in the conversation. You can search for Mercury Messages in your system using a variety of criteria.
How-to Procedures
Opening the Message Center
You can open the message center from the FTD Mercury Main Menu or from the Order Entry and Point of Sale windows.
Steps for Opening the Message Center from the Order Entry and Point of Sale Windows
Steps for Opening the Message Center from the FTD Mercury Main Menu
Searching for Messages
Message searches are performed in Message Center. Once you open Message Center (either from the FTD Mercury Main Menu or via Order Entry or Point of Sale), you can search for any Mercury messages in your system by one or more parameters. Messages that match all parameters are displayed in the results list.If you specify too broad of a search, you may get too many results; if your search is too narrow (too many parameters), you may not get any matches. You may want to try a broad search first, and if you have too many results, add additional search parameters to narrow the results.
Steps for Searching for Mercury Messages
Attaching Incoming Orders
Attaching incoming messages, in essence, allows you to convert an incoming message from another florist, from Florists Online (FOL), from Flowers All Hours (FAH), or from your Web site into an order in Order Entry. Once in Order Entry, you can then make any additional modifications to the order (product changes, set the delivery zone, etc.), and then complete the order.
NOTE: In previous versions of FTD Mercury, this was done via Order Entry. Now, you handle it through Message Center.
Messages that still need to be attached appear in green text in Message Center.
Steps for Attaching Incoming Orders
