Ask Message
From FloristWiki
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The ASK message allows you to make order-related inquiries or to request a price change. If the message is used to indicate a price change, it must be sent in the same calendar month as the original order. Sending the ASK message within the same calendar month allows the program to correct the price for Clearing House billing. If the filling Member requests a price change, the sending Member must send an ANSwer message stating the new price. Only then will the price be adjusted on the Clearing House billing.
Sending an Ask Message
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There is a video available on this topic. |
To send an ASK message:
- On the FTD Mercury Main Menu, in the Search area, click Message. Message Center opens.
- Locate the order message for which you are creating your ASK message.
- When you locate the message, right-click on the message in the list and click ASK. The Create ASK Message window appears with most of the information completed for you.
- Change any information, or add notes as needed. If you are requesting a price change, click New Price and type the new price.
- Click Send.
The system prints a verified copy of the message on your Mercury printer once the message has been received by the Host Computer (unless you have specified otherwise in Mercury Administration). The verified copy includes the Mercury number.
Create Ask Message Window
The ASK message allows you to make order-related inquiries or to request a price change. If the message is used to indicate a price change, it must be sent in the same calendar month as the original order. Settings for this window are described below.
Order Information
| Setting | Description |
| Order Date | Displays the date of the original order. |
| Number | Displays the Mercury number of the original order. You can also click the Search button (…) to search for the Mercury # in Message Center. When you find the message in Message Center and double-click it in the results list, this field will automatically populate with the selected message’s Mercury #. |
Recipient Information
In this area, enter the recipient’s name and address in the appropriate fields.
Message Information
| Setting | Description |
| Delivery Date | Enter the delivery date. You can also click the arrow to display a calendar, from which you can select the delivery date. |
| New Price | If you are requesting a new price for the order, select this option and enter the new price in the text box. |
| Reason | Select the reason you are sending this message. |
Detailed Florist Information
This area contains information about the sending florist, including their shop code and contact information.
Notes
Enter any additional information for this message in this area.
Operator Information
| Setting | Description |
| Operator | Select the name of the employee sending this message. |
| Sending Florist | By default, your store name appears selected in this list. If you have multiple stores, select the name of the store sending this message. |
Click the Ord. Detail button to open the Order Detail View window.
