FTD Mercury X2 Quick Reference Guide

From FloristWiki

Contents 1 Customer Management 2 Order Management 3 Mercury Message Management 4 Product Management 5 Reports 6 Point of Sale 7 Dashboard

The FTD Mercury X2 Quick Reference Guide is presented as a series of short training videos.

Customer Management

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Searching for Customers	02:05	Link	Link	Link
Adding Customers	02:41	Link	Link	Link
Setting Up House Accounts	02:48	Link	Link	Link
Receiving Payments in Order Entry	01:55	Link	Link	Link
Receiving Payments in Point of Sale	02:18	Link	Link	Link
Credit & Debit Memos	02:10	Link	Link	Link
Generating Statements	05:41	Link	Link	Link

Order Management

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Entering Local Orders	03:42	Link	Link	Link
Cash & Carry Sales	02:45	Link	Link	Link
Marking Pickup Orders as C.O.D.	03:33	Link	Link	Link
Taking Orders for Pickup	03:53	Link	Link	Link
Handling Returns & Exchanges	02:49	Link	Link	Link
Issuing a Refund Using Order Entry	02:03	Link	Link	Link
Issuing a Refund Using Point of Sale	02:51	Link	Link	Link
Funeral Log	03:10	Link	Link	Link
Canceling Orders in Order Entry	01:54	Link	Link	Link
Canceling and Refunding Orders in Point of Sale	02:51	Link	Link	Link
Changing the Payment Amount for Credit Card Orders	02:10	Link	Link	Link
Handling Phoned-In Orders	03:46	Link	Link	Link
Searching for Orders and Tickets	02:56	Link	Link	Link
Copying Tickets	02:32	Link	Link	Link
Checking for Incomplete, Filed, and Pending Orders	02:01	Link	Link	Link
Assigning Products to Designers	01:49	Link	Link	Link
Attaching Design Pictures to Orders	02:30	Link	Link	Link

Mercury Message Management

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Message Center	02:48	Link	Link	Link
Handling Wire In Orders from the Mercury Network	02:11	Link	Link	Link
Sending Wire Out Orders over the Mercury Network	03:37	Link	Link	Link
Resending Rejected Wire Out Orders	01:59	Link	Link	Link
Creating and Sending Your Received Messages List	02:16	Link	Link	Link

Product Management

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Searching for Products	01:53	Link	Link	Link
Adding Products	02:49	Link	Link	Link

Reports

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Generating Reports	02:02	Link	Link	Link
Generating Your Sales Overview Using the Balance Wizard	04:05	Link	Link	Link

Point of Sale

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Entering the Opening Balance in Point of Sale	01:40	Link	Link	Link
No Sale Transactions	01:11	Link	Link	Link
Performing a Z-Out at the End of the Day	02:28	Link	Link	Link
Reprinting Receipts	01:50	Link	Link	Link
Selling & Loading Gift Cards	02:06	Link	Link	Link
Using Point of Sale for Paid in and Paid Out Transactions	02:11	Link	Link	Link

Dashboard

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Checking for Mercury Network Connectivity Using Dashboard	02:06	Link	Link	Link
Dashboard Indicators	02:56	Link	Link	Link
Dashboard Messages	01:34	Link	Link	Link
Dashboard Status	02:17	Link	Link	Link