Mercury Direct: Confirming a Cancellation (CON Message)

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The Confirm message allows you to confirm a cancellation request. For example, you may receive a Cancel Message requesting that an order not be filled. To confirm this cancellation, you must send a Confirm message.

To adjust Clearing House billing, the Confirm message and the Cancel message must be sent during the same calendar month as the original order. If a Deny message is sent after a confirmation was sent for the same order, the Deny overrides the Confirm message. This procedure explains how to create a Confirm message through a Message Search. By locating the Cancel message that you are confirming, Mercury Direct will complete most of the Confirm message for you.

1. From the Mercury Direct main menu, click Confirm a Cancellation. OR From the menu bar click Order, then click Confirm a Cancellation (CON).
2. Click the magnifying glass icon next to the Order Number field. The Message Search window opens.
3. In Message Search, locate the CAN message that you are confirming. To do this, you can select a message type of CAN and then click the Search button. (See “Message Search” on page 55 for assistance.)
4. When you locate the CAN message that you would like to confirm, highlight the CAN message and then click Select. The CON message will reappear with most of the information completed for you.
5. In the Reason or Note Text field, add notes as needed.
6. Type your name in the Operator field.
7. Click Submit to send the message during the next Mercury Direct Communications session. If you would like to send the message immediately, click Submit, then click the Transmit Now button in the main menu.