Mercury Direct: Rejecting an Order (REJ Message)

From FloristWiki

The Reject message allows you to reject an order sent to you by another Member. Only a filling Member may reject an order. You must send the Reject message in the same calendar month as the date of the original order. This ensures the accuracy of the Clearing House statement.

Note The preferred method of declining an order is to send a Forward message. This procedure explains how to create a Reject message through a Message Search. By locating the Order message you would like to reject, Mercury Direct will complete most of the Reject message for you.

1. From the Mercury Direct main menu, click Reject an Order OR From the menu bar, click Order, then click Reject an Order (REJ).
2. Click the magnifying glass icon next to the Order Number field. The Message Search window opens.
3. By default Message Search will list all incoming and outgoing orders if you click Search. Click Search to list all incoming and outgoing orders, or specify additional information to narrow your search, and then click the Search button. (See “Message Search” on page 55 for assistance.)
4. When you locate the order that you would like to reject, highlight the order and then click Select. The Reject message will reappear with most of the information completed for you.
5. From the Reason Type list, select your reason for sending this message.
6. In the Reason or Note Text field, add notes as needed.
7. Type your name in the Operator field.
8. Click Submit to send the message during the next Mercury Direct Communications session. If you would like to send the message immediately, click Submit, then click the Transmit Now button in the main menu.