Acknowledgment Window

From FloristWiki

The Acknowledgment window opens when you respond to a message and select Acknowledge as the response.

You can only acknowledge the following message types:

• Incoming Answer (ANS) messages
• Incoming Deny (DEN) messages
• Incoming Reject (REJ) messages
• Incoming Confirmation (CON) messages
• Incoming Forward (FOR) messages
• Incoming General (GEN) messages

When you acknowledge a message, the Acknowledgment window opens. You can then select your employee name from the Employee list, and then click Save to save the Acknowledgment. Once you acknowledge a message, it no longer shows up under the requires attention list and the message status is set to Acknowledged.

If you acknowledge a message that is associated with an already attached (opened in Order Entry via Message Center) order, the acknowledgment is recorded in Order Notes for the order.

NOTE: You cannot acknowledge a message that has previously been acknowledged; that option is no longer available as a response.