Acknowledging Messages

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Acknowledging messages allows you to remove messages from the requires attention list without having to send a message in reply. Essentially, it allows you to mark that you have read the message.

You can acknowledge the following Mercury Message types:

• Incoming Ask (ASK) messages
• Incoming Answer (ANS) messages
• Incoming Deny (DEN) messages
• Incoming Reject (REJ) messages (although you can acknowledge this message, you must still either cancel the order or resend it to remove the message from the Requires Attention list)
• Incoming Confirmation (CON) messages
• Incoming Forward (FOR) messages
• Incoming General (GEN) messages

When you acknowledge a message, the Acknowledgment window opens. You can then select your employee name from the Employee list, and then click Save to save the Acknowledgment. Once you acknowledge a message, it no longer shows up under the requires attention list and the message status is set to Acknowledged. If you acknowledge a message that is associated with an already attached (opened in Order Entry via Message Center) order, the acknowledgment is recorded in Order Notes for the order

NOTE: You cannot acknowledge a message that has previously been acknowledged; that option is no longer available as a response.

When you send an Answer message as a response to an Ask message, the Ask message is automatically acknowledged. Delivery Confirmation messages are automatically acknowledged when they are received.