Alert CCAPI

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ALERT: Credit Card Authorizations
Last Updated: 6/18/09 4:42PM CST
Users who have Verizon Internet are experiencing errors when attempting to process credit cards. We have identified the problem to be with Verizon internet and we are actively working with Verizon to resolve this issue. We are diligently working with Verizon Internet to resolve the issue.
  • FTD Mercury Users: no action is required, your credit cards will automatically reprocess when authorization begin to go through.
  • Advantage Users: please attempt to reprocess your credit cards, they will go through once authorizations begin to go through.

If you wish to MANUALLY AUTHORIZE your credit cards, please use the below information to obtain voice authorizations.

CREDIT CARDTELEPHONE #BANK #MARCHANT ID#
Visa/Mastercard1-800-944-11110977003830 + Your FTD # Terminal ID
American Express1-800-528-2121799-410-0014
Discover1-800-347-11116011-0138-1021-318
Diners Club1-800-525-904005211-26383
Carte Blanche1-800-525-904005211-26383


Your terminal number is usually 01. To check what terminal number you have look at a previous transaction receipt and the last 2 digits of the Term ID listed at the top of the receipt will be the numbers you will use after your FTD code # when calling for voice authorizations on Visa and Mastercard only. If unsure of your terminal ID please check your monthly Confirmation of Credit Cards report and the first 2 digits on any transaction line item will be the numbers you use.

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