Responding to Incoming Messages
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When you receive an incoming order message from another florist, you can: | When you receive an incoming order message from another florist, you can: | ||
| - | Accept the order and fill it. You must attach the message and complete it in Order Entry. For more information, see [[Attaching Incoming Orders]]. Once you attach the message, it is removed from the Requires Attention list. | + | *Accept the order and fill it. You must attach the message and complete it in Order Entry. For more information, see [[Attaching Incoming Orders]]. Once you attach the message, it is removed from the Requires Attention list. |
| + | *Send a price change request. For more information, see [[Requesting a Price Change]]. | ||
| + | *Send an Ask message to ask a florist a question about the order. For more information, see Sending an ASK Message. | ||
| + | *Forward the order to another florist. For more information, see Sending a FORward Message. Once you forward the order, the message is removed from the Requires Attention list. | ||
| + | *Reject the order. For more information, see [[Rejecting Incoming Orders]]. Once you reject an order, the message is removed from the Requires Attention list. | ||
Back to [[Message Center]] | Back to [[Message Center]] | ||
Revision as of 08:05, 8 May 2008
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Depending on the incoming message type, there are several tasks you can perform.
Responding to Incoming Order Messages
When you receive an incoming order message from another florist, you can:
- Accept the order and fill it. You must attach the message and complete it in Order Entry. For more information, see Attaching Incoming Orders. Once you attach the message, it is removed from the Requires Attention list.
- Send a price change request. For more information, see Requesting a Price Change.
- Send an Ask message to ask a florist a question about the order. For more information, see Sending an ASK Message.
- Forward the order to another florist. For more information, see Sending a FORward Message. Once you forward the order, the message is removed from the Requires Attention list.
- Reject the order. For more information, see Rejecting Incoming Orders. Once you reject an order, the message is removed from the Requires Attention list.
Back to Message Center
