Alert MNAPI

(Difference between revisions)

Revision as of 10:39, 21 June 2011

ALERT: FTD Order and Message Transmission

Last Updated: 29-OCT-2010 02:20PM CDT

Users may be currently experiencing slowness when attempting to send orders and messages through the Mercury Network.

For all users we recommend that you attempt to phone out your orders until this issue is resolved.
Please do not attempt to send general messages to test connections. This will slow the process when normal operation resumes.

If you do not wish to phone out your orders please use the process below for your respective technology platform.

FTD Mercury Users & Mercury Connect Users
- Your system will continue to attempt order transmission every 5 minutes, if this fails you will receive a Communications Alert
- When order transmission resumes your orders will automatically transmit
Mercury Direct Users:
- You can attempt to "transmit now", this will succeed when transmission is again possible.

We are currently working to resolve the issue. Please check Merc Tech U often for further updates.

@@ Line 33: / Line 33: @@
 <td style="
 padding: 5px;
-background:#FFFFFF;">Users are currently experiencing errors and/or slowness when attempting to send orders and messages through the Mercury Network.
+background:#FFFFFF;">Users may be currently experiencing slowness when attempting to send orders and messages through the Mercury Network.
 * For ''all users'' we recommend that you attempt to phone out your orders until this issue is resolved.
-* Please do not attempt to send general messages to get back online. This will slow the process when normal operation resumes.
+* Please do not attempt to send general messages to test connections. This will slow the process when normal operation resumes.
 If you do not wish to phone out your orders please use the process below for your respective technology platform.